How to cancel my order
Answers
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Hello @RobB64 and @Jkosiaski58,
The reason why you could not submit a ticket is that you didn't activate your license on your account.
As mentioned in our article How to submit a ticket, "If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community."
We put this in place because we assumed that people who want to cancel the license are not happy with the product, after testing it.
We are sorry to encountered these difficulties, but the solution was really just one step ahead.
Community Manager
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I'm struggling with the same issue.
I tried to order a teamviewer remote control license, but I accidentally purchased a teamviewer meeting (Meeting Crew 50) license by mistake.
Can anyone help me to cancel my subscription for teamviewer meeting (Meeting Crew 50) license?
The invoice number and order number is [removed per Community Guidelines] and [removed per Community Guidelines] respectively.
Here is my ticket link for the cancel request : https://community.teamviewer.com/English/discussion/112829/please-cancel-my-subscription-for-teamviewer-meeting-license#latest
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Please cancel my subscription immediately and refund the amounts you charged on March 30, 2021. Your link to submit a ticket is broken, making it impossible to cancel. See https://www.teamviewer.com/en/customer-support/. If you do not do this, I will explore all available options. Thank you.
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Hi @crambicure,
Thank you for reaching out to us and I apologize for any inconvenience caused.
Please note that submitting a ticket requires a valid TeamViewer license. https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket
It seems like that your account has not been activated a license. In this case, you can call our support team.
Please reach out to them directly via local numbers found here: https://www.teamviewer.com/en-us/support/contact/
Hope this helps!
Best,
Yuri
Former Japanese Community Moderator0 -
It seems almost impossible to cancel a licence as there is no access to a form or an email adress. Can anyone give a clear answer on how to cancel a licence ?
Thanks !
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Hello @Birgitte
thanks for reaching out to us. Welcome to our community!
We are sorry to see that you want to cancel. To cancel, please send us a ticket:
Please find here also more information about our subscriptions:
I hope this information has answered your question
Have a nice day, Alena 🙋♀️
Spanish Community Moderator :)
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paypal automatically renews every year. no notification or warning. you just get a notification that money has been deducted from your account. for all those that have a similar problem ; cancel or downgrade your subscription at least 28 days before it renews. check on your invoice that you received last time. make 100% sure you do this in time. log a ticket with them even before that, so that you get a response and the issue logged in THEIR SYSTEM; also make sure that you have evidence of this on your email. Last but not least, always go through paypal so you can cancel the automatic payment once you notified teamviewer and you have your ticket with them.
If they then refuse, you have all the evidence to cancel the subscription and place a dispute in with Paypal regarding TeamViewer. It will be granted since you cancelled in time, have the evidence and notified them of the cancellation.
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How come there is not an easy cancel button. You make it difficult to cancel subscriptions on purpose. THAT IS STRAIGHTOUT **bleep**!!!!
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Yes, I agree, They don't let you cancel and trick you into auto renew.
Cancel your auto subcription by unlinking your paypal or credit card
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I have been through this several times. TV sent an email saying that they would auto-renew my subscription. I don't need it. I need to submit a ticket. But following the submit a ticket route just sends me down the rabbit hole of 'go to the community'. Does this company have any humans that can actually support customers?
Had a similar experience, any suggestions?
Dave
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Hello @DaveC64
Thank you for your post, and welcome to the TeamViewer community!
In order to submit a ticket, you need to sign in with a licensed account:
Please ensure you are using the account you activated the license to.
If this is not possible, please contact our support teams directly via the phone for further assistance:
Thanks in advance.
Josh P.
Senior Community Moderator
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R00621398
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Hi there,
in our Knowledge Hub article All about subscription you can learn how and until when to cancel your subscription:
Hope that helps,
Esther
Former Community Manager
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This is ridiculous from such a large company. The email that is listed as a contact on PayPal is unmonitored! Such **bleep**. I don't need Teamviewer now but next time I do I'll be looking for a different solution. Crooks
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Ha ha @Esther what a load of **bleep**....
Click Teamviewer customer portal as you mention here and...
Page Not Found
The page you were looking for could not be found.
It's like a scammy software company trying to stop leavers - far too simple to add a simple cancel button like any reputable business would...
Like some Insta diet selling scam
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HI Tim - thanks for mentioning that the links in my post above are no longer working. I corrected them now and can confirm that they are linking to the correct articles again (please see my original posting above).
The reason for this is that the post has been made prior to the migration of this community to a new platform. For some reason did the automated forwarded of the article not work correctly.
So don´t worry - it´s nothing scammy and I apologize for the non-working link. Our goal was of course that all links keep on working after the platform migration.
Best, Esther
Former Community Manager
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Hi Ether,
thanks for the note but to be honest I still think teamviewer is scammy - Only a very dodgy outfit would make it so hard to cancel and to be contacted. Maybe your churn rate is so so awful you need to hang onto people until they learn how to get out. No company I would want to work for though. And, importantly for your folks as I am a buyer, no company I will ever buy from again.
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Hi again Tim,
Sorry to hear that. I apologize that the cancellation process has been hard for you. Our goal is to make the whole process from using our software the first time until the very last day as comfortable as possible, but there seems to be room for improvements.
Rest assured that I will forward your feedback internally.
Thanks again for the time you took writing us your feedback!
I hope you will be using TeamViewer again one day in the future!
Best, Esther
Former Community Manager
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Where do you write to in order to cancel a subscription?
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Hi, @CameronThomson
Thank you for posting.
You may find the option of submit a ticket on TeamViewer Community top navigation bar. Please use your licensed account for ticket submission.
Hope it would help,
Regards,
Ying
Community Moderator/中文社区管理员0 -
I wish to end my subscription but TeamViewer makes this so hard, there is a toll number which costs money, no email address to send a request. Unacceptable.
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I wish to cancel my automatic renewal, how does this worj=k and why is it so hard to do so.
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This is a modern scam from a big company, maybe I should make a lawsuit for all the clients that are unable to cancel there subscriptions, and then if they lose the will have to pay everyone that the have scammed. So please write here about there scam.
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Hello all,
I am in the same position, trying to cancel and just going round in the website with no luck. So far I done the following:
Emailed them at sales@teamviewer.com asking to cancel - well before the 28 days so this should not be a problem
my credit card expired and I have not updated the records.
Cancel the PayPal payment
I will also call my bank and ask them to refuse the payment, as far as I am concerned TeamViewer have been notified, it is a total shame how they treat people.
I cant wait for all this to be done and over and being able to move to a better provider.
Good luck to all of you!
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Hello Sir
My case is similar, I have been trying to cancel my subscription and according I raised a ticket, they advised me to write a mail to some [personal information removed per community guidelines] and as my mail exchanges were happening, suddenly received one mail Thanking me for the order and they deducted my yearly subscription fees using Auto-Debit from my credit card.
I had never requested for Auto-Renewal nor have given my consent for Auto-Debit, now they are not even replying to my mails.
Can you please help me in this - I do not require the software and they have deducted the amount with informing me or taking my consent.
We are located in India.
Anand Burli
[removed per community guidelines]
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Hello
To be honest I had no intention to cancel our auto-renew. We have had our subscription for 3 years now. I was looking for how to locate the renewal date and update credit card. I just happen to come across this post.
After reading this it is shocking to see how an established company resorts to such dirtly tactics. On a product basis, we have had no issues but will defiantly now make sure our subscription is cancelled.
If you can make it easy to buy you can certainly make it easy for someone to find a link to cancel the auto-renew. Introducing a layer of complexity into something that should be quite simple is definitely a way to lose customers. Consumers should punish companies that used dirty tricks. I Will certainly cancel and I had no intention too..
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Hi,
to tell the truth I very am disappointed how TeamViewer treats customers. Almost everywhere when you want to cancel your subscription you just have a button in your panel and you can do it very easily. In TemaViewer you can just "Buy more", "Upgrade", "Add" - but nowhere cancel.
Anyway, the prices went up and I decided to cancel the subscription so I filled the form and set a ticket. Very quickly received a confirmation that someone would get in touch with me (what for??? - I just want to cancel!). For a week no one has got in touch with me and my subscription renewal date stays unchanged. So I contacted sales department today and they said to fill the cancellation form :))) I told them that I already did that so they asked to send an email to contact@
The question is -TeamViewer really reliable firm if they ar so disorganized internally?
I have set a second ticket today, requesting subscription cancellation. I wonder if I will manage to go through so complicated process which is cancellation of TeamViewer subscription.
Unfortunately I am not the only one:
https://community.teamviewer.com/English/discussion/47673/unable-to-cancel-subscription
This seems to be a common practice. Am I wrong, dear TeamViewer Cancellation Subscription Department?
regards
Tomasz
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I would like to cancel my subscription to teamviewer now , I have subscribed for one Year to mange my PC remotly from my workplace. I've already delete my account today. My Invoice No. is [removed as per the community guidelines. ]
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Yeah. I've had a great experience, but this is totally scam behavior. I'm actually going to have to cancel my credit card so they don't charge me. I can't believe I have to deal with this. The sad part is that i will also cancel my subscription at my company because this is so poorly managed.
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this is the same for me, i am unable to cancel my subscription trapped in an infinite loop of going to the support page until the renewal date ticked over. this is not the best practice for handling customer issues.
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