I purchased teamviewer in the middle of covid lock down 2020 in the hope of generating income because existing sources had dried up. Unfortunately this strategy didn't work. This year I find that huge deduction from Paypal for a new license that I do not need, can not use, nor can I generate any income with. Apon querying this, TeamViewer tries to direct me to EULA where apparently says the charge is correct and I should have cancelled within 28 days before the payment was taken from me. These are key items that should be communicated to their Customers. I have a number of concerns 1) the EULA URL provided takes me to the main TeamViewer site. That's like sending someone to internet itself. 2) There was no warning of pending payment 3) You can not cancel subscription on the TeamViewer Portal 4) There is no cooling off period. 5) The price paid was EUR 71.64 more than the 2020 price. Under EU competition law, companies can be sanctioned for using their market power to exploit consumers, including by price gouging.
This is huge amount in South African Currency that I can not afford. I have lost my income and TeamViewer are using the size and process to exploit us.
Surely this is not the way TeamViewer has to make money?
thanks for your post. Welcome to our community!
We are sorry that you read that you want to cancel your license and the caused inconveniences. Could you please send me your email address in a private message? I will try to assist and forward it to a colleague to review your case.
Thanks in advance
Spanish Community Moderator :)
How can I cancel my subscription ?
Please assist , there is no obvious way to accomplish this ?
How do I cancel the subscription? Not able to get through using phone call and not able to open up a support ticket, so how do i cancel this?
Can I cancel my current subscription and get refund for unused portion?
Yes, to cancel a license, please open a ticket:
Need to cancel subscription -
I've been trying to cancel my account for several weeks, but it seems to be impossible. I saw one reference from another frustrated customer where they were asked to raise a support ticket to close an account. I've ended up here trying to do that.
How do I cancel my account?
I got an email that my license will overdue one month later and the system will renew the license automatically from my account. I do not want to renew it and I need to know how to prevent it been renewed?
Thank you for the detailed explanation. 🙌
Please note that to terminate a license, customers need to submit a ticket 28 days prior to the renewal date, as stated in our EULA.
We explain how to proceed in this Knowledge Base article right here: https://community.teamviewer.com/English/kb/articles/65605-subscription-renewal
Also, we explain all possibilities about how to submit a ticket here: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket
Our goal is to provide transparent information and we are constantly working on improving this in our platforms.
We are sorry for the inconvenience caused.
Thank you for your post.
Please make sure that you submit a form with your licensed account otherwise it comes to the community page as you mentioned.
Also please feel free to call our support team directly, so they will be happy to assist you: https://www.teamviewer.com/support/
Hope this information will be helpful.
Thanks in advance for your understanding and I apologize for any inconvenience caused.
How do I contact customer support? I cannot find any ways to contact the support except by phone call. It keeps redirecting me to the same pages. I am not sure if they purposely made or designed the support like this but it is a very unpleasant experience.
I would like to cancel the business subscription as we are closing our business down. I cannot find were to cancel. I cannot find the customer support either.
All the contact information is here:
I'd like to delete my subscription + account, but whenever I try to create a ticket I get redirected back to the homepage. we pay €330 a year for this and it does not even work! I'd like to speak to a employee of anyone whose responsible of the accounting and or the accounts of customers.. this is really frustrating! why can't I even self delete my subscription.. earning of dead account or people who don't use the software isn't loved anymore in 2021!
As we currently have an issue with the ticket system, I will create a ticket for you.
Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.
We thank you in advance for your understanding.
Hello Teamviewer - Since your ticket system is suspiciously broken, this is my written notice of renewal cancellation. @JeanK, please create a ticket for me and message me with my support ticket #.
Its sad that a company with a profile like Teamviewer has devolved into using a subscription scam. It must be hard to go into work everyday.
WATCH OUT!!! - they automatically charged my credit card, without me even knowing it was going through, then when l called they said they could not cancel it because l didn't cancel it 28 days before. l never received a notice it was due. They sent me a payment receipt one day then the next day sent me the invoice. Tried to get my money back and they said they cannot!!! I don't even use the service anymore, haven't for over 4 months. They refuse to do anything!!!! He "said" he would cancel any future subscriptions. Crooks!!!!
I have opened a ticket for you.
I've been trying for several weeks to cancel my subscription. It looks like it hasn't worked as I just got an invoice. Can you please refund any charges if there were any and cancel my subscription?
I have cancelled my account/contract and was billed.
I am going to call my credit card company to reverse the charge. As its impossible to cancel the contract. I did not want to renew the contract as I don't use the service anymore.
Please cancel my contract ASAP, or I will be contacting my credit card company to report your company with a fraudulent charge.
How can I cancel my subscription. Thank you
Thank you for contacting us and Welcome to TeamViewer Community.
Kindly check out more information about subscription cancellation from the following knowledge article please,
A written notice is needed for cancellation confirmation. Please raise a support ticket and TeamViewer Support Team will assist you further.
Hope it would be helpful and Have a nice day!
I WANT MY SUBSCRIPTION CANCEL IMMEDIATELY I HAD NO
WAY OF KNOWING THAT IT WAS $1800 TO RENEW.
REFUND ME MY MONEY NOW
I'm trying to cancel my subscription which TeamViewer requires the user to do 28 days before the current period expires. I'm instructed in this forum to "submit a ticket". Every time I try to submit a ticket, I get dumped back into this community forum! So, please ensure that my business license expires at the end of the license period for license #[removed per Community Guidelines].
If you get redirected to the community, it means that either:
Please find here how to activate your license:
Once the license is active on your account, you will be able to submit a ticket via this link.
How can I cancel my subscription? The contact us tab keeps redirecting me to this page
Thank you for reaching out to us on TeamViewer Community.
We may confirm that there is a support ticket has been raised successfully in TeamViewer ticket system.
Kindly check your inbox for the update about the support ticket and further discussion please.
We thank you for your understanding and patience.
I have been trying to get into contact with teamviewer with no luck. I have sent an email to support which was the details i received last year when i purchased the license and received an automatic response to submit a ticket which i have tried to do but it keeps asking me to login into my account which i cant do cause i am not receiving the security code and the recovery code was not working either [removed per Community Guidelines]. I have now requested that my bank reverse the transaction for the annual subscription as a fraud transaction because of the difficulty in trying to get into contact with teamviewer.
Thank you for reaching out on TeamViewer Community and we are sorry for the inconvenience caused.
The support ticket has been generated. Can you kindly check your inbox and TeamViewer Support Team will get in touch with you via the ticket.