How to cancel my order

Tomasz_PL

I have just noticed that my original topic was transformed and the title was changed. Probably because it started to be discussed.

I have already written that I set even 2 tickets. The first was closed with autoresponse informing me that someone would call me (what never happened). The second ticket was just closed with no comment. I also called the support to cancel the subscription and they asked me to set a ticket. This is crazy. Just an advice for all - test if you can successfully cancel your subscription, because it looks like you may need a lawyer to cancel it. I have never had such case and I would never expect that it happens in Teamviewer. They just ignore you and pretend that the cancellation didn't take place. In my subscription I can stil see that the new renewal will take place in a few days.

I don't want to have anything in common with this firm never again..

JamieAxis

I want to cancel my subscription and have raised a ticket however had no response! Why is it so difficult to cancel my renewal? I even received emails threatening me with debt recovery agents if I didn't pay! What type of a company is this?

JeanK

Hello @JamieAxis,

Please understand that we have a high load of requests at the moment.

If a ticket has been successfully created (and therefore you received a ticket number), you only need to wait for the reply of our customer support.

We thank you in advance for your understanding and your patience.

meszaros1

Dear Sir/ Madam,

we would like to ask your help about cancelling our yearly subscription.

Please find attached our last invoice.

[Information removed per Community Guidelines]

Please send us your confirmation of our cancellation.

Thank you for your help in advance.

We are looking forward to your kindly reply.

Best Regards,

 

[Information removed per Community Guidelines]

meszaros1

Justin

Hello @meszaros1,

Please refrain from posting such sensitive data in a public forum.

To cancel your subscription, you have to contact our support and describe your request again.

To find our support, go to:

https://www.teamviewer.com/en/customer-support/

Best,

Justin

Tahas

Dear Team,

We would like to cancel the subscription for the license number - [removed per Community Guidelines] as we will not be using the same. We will renew it once we will start using it again.

Kindly cancel the subscription and let us know about the same.

JeanK

Hello @Tahas,

In order to cancel your license, please contact our customer support directly:

https://www.teamviewer.com/en/customer-support/#submitticket

gastroloire

i actually dont use team viewer

thanks to cancel it

[removed per community guidelines]

FACTURE - [removed per community guidelines]

JeanK

Hello @gastroloire,

Posting here is not considered a valid cancellation.

Please contact our customer support to cancel your license.

Borjis

How can I cancel my automatic subscription? I do not want an automatic renewal

Clayton_Booysen

I purchased teamviewer in the middle of covid lock down 2020 in the hope of generating income because existing sources had dried up. Unfortunately this strategy didn't work.  This year I find that huge deduction from Paypal for a new license that I do not need, can not use, nor can I generate any income with. Apon querying this, TeamViewer tries to direct me to EULA where apparently says the charge is correct and I should have cancelled within 28 days before the payment was taken from me. These are key items that should be communicated to their Customers.  I have a number of concerns  1) the EULA URL provided takes me to the main TeamViewer site. That's like sending someone to internet itself.  2) There was no warning of pending payment 3) You can not cancel subscription on the TeamViewer Portal 4) There is no cooling off period. 5) The price paid was EUR 71.64 more than the 2020 price.  Under EU competition law, companies can be sanctioned for using their market power to exploit consumers, including by price gouging.  

This is huge amount in South African Currency that I can not afford. I have lost my income and TeamViewer are using the size and process to exploit us. 

Surely this is not the way TeamViewer has to make money?  

AlenaC

Hi @Clayton_Booysen

thanks for your post. Welcome to our community!

We are sorry that you read that you want to cancel your license and the caused inconveniences. Could you please send me your email address in a private message? I will try to assist and forward it to a colleague to review your case.

Thanks in advance

Best, Alena

JacobusB

How can I cancel my subscription ?

Please assist , there is no obvious way to accomplish this ?

MikeW_OMM

How do I cancel the subscription? Not able to get through using phone call and not able to open up a support ticket, so how do i cancel this?

Taiye

Can I cancel my current subscription and get refund for unused portion?

Thanks

JeanK

Yes, to cancel a license, please open a ticket:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

AboutFaceDVIP5783

Need to cancel subscription -

John123456789

I've been trying to cancel my account for several weeks, but it seems to be impossible. I saw one reference from another frustrated customer where they were asked to raise a support ticket to close an account. I've ended up here trying to do that.

How do I cancel my account?

QiuHongyun

I got an email that my license will overdue one month later and the system will renew the license automatically from my account. I do not want to renew it and I need to know how to prevent it been renewed?

Yuri_T

Hi @QiuHongyun,

Thank you for the detailed explanation. 🙌

Please note that to terminate a license, customers need to submit a ticket 28 days prior to the renewal date, as stated in our EULA.

We explain how to proceed in this Knowledge Base article right here: https://community.teamviewer.com/English/kb/articles/65605-subscription-renewal

Also, we explain all possibilities about how to submit a ticket here: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Our goal is to provide transparent information and we are constantly working on improving this in our platforms.

We are sorry for the inconvenience caused.

Best,

Yuri

Yuri_T

Hi @John123456789,

Thank you for your post.

Please make sure that you submit a form with your licensed account otherwise it comes to the community page as you mentioned.

Also please feel free to call our support team directly, so they will be happy to assist you: https://www.teamviewer.com/support/

Hope this information will be helpful.

Thanks in advance for your understanding and I apologize for any inconvenience caused.

Kind regards,

Yuri

apdlfqhso

How do I contact customer support? I cannot find any ways to contact the support except by phone call. It keeps redirecting me to the same pages. I am not sure if they purposely made or designed the support like this but it is a very unpleasant experience.

knierimv

I would like to cancel the business subscription as we are closing our business down. I cannot find were to cancel. I cannot find the customer support either.

JeanK

All the contact information is here:

https://www.teamviewer.com/en/customer-support/#submitticket

Jackiecancelthis

I'd like to delete my subscription + account, but whenever I try to create a ticket I get redirected back to the homepage. we pay €330 a year for this and it does not even work! I'd like to speak to a employee of anyone whose responsible of the accounting and or the accounts of customers.. this is really frustrating! why can't I even self delete my subscription.. earning of dead account or people who don't use the software isn't loved anymore in 2021!

JeanK

Hello @Jackiecancelthis,

As we currently have an issue with the ticket system, I will create a ticket for you.

Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.

We thank you in advance for your understanding.

Best,

Jean

Antonio123213131

Hello Teamviewer - Since your ticket system is suspiciously broken, this is my written notice of renewal cancellation. @JeanK, please create a ticket for me and message me with my support ticket #.

Its sad that a company with a profile like Teamviewer has devolved into using a subscription scam. It must be hard to go into work everyday.

Brendacounley

WATCH OUT!!! - they automatically charged my credit card, without me even knowing it was going through, then when l called they said they could not cancel it because l didn't cancel it 28 days before. l never received a notice it was due. They sent me a payment receipt one day then the next day sent me the invoice. Tried to get my money back and they said they cannot!!! I don't even use the service anymore, haven't for over 4 months. They refuse to do anything!!!! He "said" he would cancel any future subscriptions. Crooks!!!!

JeanK

Hello @Antonio123213131,

I have opened a ticket for you.

KelPel

I've been trying for several weeks to cancel my subscription. It looks like it hasn't worked as I just got an invoice. Can you please refund any charges if there were any and cancel my subscription?

Thanks.