I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi @Ramosgest,
Thank you for contacting TeamViewer Community.
In order to cancel your subscription, it is required to submit a ticket with your licensed account.
Thank you for your understanding and patient.
Best Regards,
Good afternoon
I'm fed up with looking, where do I get a request?
I would appreciate your help in canceling my teamviewer subscription.
Best regard
Good afternoon,
Thanks for the answer.
The problem is that the page to create the ticket appears and after a few seconds it goes to another forum page.
not with myself so I'm asking for help or asking if anyone has ever happened
Best regards
I need to cancel my subscription and get my money back
Thanks Natasha. The licence i am trying to cancel is for an employee who no longer works for the company. It doesn't matter what i try to do, i cannot get anywhere close to logging a support ticket through my team viewer account.
Is there an email address that i can send an email to that would allow me to cancel his subscription. It automatically renewed this year so i need to get it sorted ASAP as we are paying for it but no one is using it.
Please advise,
Thanks!
Madeleine
Hi @Mads187,
Thank you for replying.
Kindly check your community message box for further assistance please.
Absolutely dirty tactics - auto-renewing an unwanted subscription and then sending debt collectors after we had cancelled. It was also very difficult to cancel and get real support for the issue. Teamviewer has now lost our business for life and we will be sharing details of our experience with our community. There are so many better products out there with honest business practices and real aims towards customer satisfaction. Despicable !
We now have debt collectors chasing us for an unwanted subscription that was auto-renewed . Also deliberately opaque trying to find the cancel tools. Appalling business practise!
how so i get team viewer out of my computer?
Why is this still not resolved??!!! All i want to do is cancel my subscription!
Hello @JamieAxis,
I have created a ticket for you.
Please be patient as we currently have a high load of tickets.
I apologize for the inconvenience caused.
Best,
Justin
HI Want to Cancel my Subscription for a full Refund.Please guide me to cancel it.
Hi @Dr23Bs47,
In order to cancel your subscription, it requires to submit a ticket. Please kindly to sign in with your licensed account and create a ticket.
Please reply me know if you have an issue with submit a ticket.
Akiho
Account **Information removed as per Community Guideline**
Please cancel this account as from now. Thanks
Good Day,
Please cancel AccID 22626292.
Thanks
Hi @Chantel ,
thanks for your message. Welcome to our community :)
As mentioned by my colleague @Justin, and on the bottom of the original invoice as well as our knowledge hub, cancellations must be submitted via the ticket system. If you no longer have access to a licensed account, please PM me the invoice number and email address used for the purchase, and we are happy to create a ticket for you.
Best, Alena
I wonder why is it that you don't give users the ability to unsubscribe and cancel their subscription? If you are truly confident in your product, and if you're really all about customer service (like the award you claim you got, which I'm sure you paid for), why not give customers the ability to cancel? Because you are running a scam. That's why. I have notified my credit card company to decline all charges, so scam away.
We had purchased a "premium" product and have been spammed with ads and now don't have the ability to share sessions. There is no customer service to speak of, and this is the only "forum" that you can cancel your subscription in. Laughable. Cancel. Cancel. Cancel. I will be certain to spread the word about this terrible product to my 10,000+ LinkedIn connections.
How do I cancel my renewal
Hi Noisiv1967,
Thank you for contacting us.
In order to cancel your subscription, please contact our customer support directly or submit a ticket.
Please note that a written notice is needed for cancellation confirmation, and posting in this forum does not count as submitting a ticket.
Regarding a ticket, feel free to check the knowledge article - How to submit a ticket
I have not used this service and wish to cancel!
I no longer need this the 'Remote Access' subscription for my business and want to cancel it.
I tried following:
How do I cancel my 'Remote Access' subscription!
For real!
Hi @tOmputOr,
I will create a ticket for you.
Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.
We thank you in advance for your understanding and patient.
Hi @brcoates,
Thank you for your post.
I have generated a ticket for you.
I have never logged in!!!
I agree with above post:
"This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in"
Unbelievable ...
Very Very bad service..... They renewed my plan without sending a simple notification while I am not using Team Viewer long time. It's been few days I am following to return back money without any result ... I am sorry for Team Viewer...... They are cheating ......
I wish to cancel my subscription as I have now retired from my previous job where I needed it, please reimburse me.
Marietta Andree
How do I cancel? I have tried to create a ticket, but it says website unavailable. I have tried to call and waited for over an hour with no answer. Please help me cancel this immediately. Thanks in advance for your help.
I cannot make a ticket because you do not have de option in your portal.
How can I do that?
Is there another way to cancel?
Thank you in advance.
I had been using teamviewer for about slightly a year or so. I then stopped using it about 2-3 months before the renewal period. I got a mini jolt today when I saw it had been automatically renewed for the subsequent year.
I called and explained that it has just been renewed and if they could cancel it as I would not start using it in any form and that I had not requested for auto renewal but that it was set up that way by teamviewer instead.
The reply that came simply pointed to EULA and that because they had mentioned that I had to cancel 28 days before, they will not cancel and refund the subscription knowing that I have no intention to use it.
I was hoping that Teamviewer would have behaved in good faith in refunding but did not.
Has anyone else faced a similar situation? Do you think we could address this matter a holistic group in a sincere fashion. I have posted it here instead of social media to avoid turning this into a circus for both teamviewer and aggrieved customers to see if a process could be set up to manage and refund at the point (only at the point) of renewal where a customer genuinely has no further use for the product. Perhaps a confirmation note to confirm renewal before it auto renews would also help.
I would think teamviewer would not want customers who do not return back because of a bad experience like this.
