How to cancel my order

User321457691234

I wonder why is it that you don't give users the ability to unsubscribe and cancel their subscription? If you are truly confident in your product, and if you're really all about customer service (like the award you claim you got, which I'm sure you paid for), why not give customers the ability to cancel? Because you are running a scam. That's why. I have notified my credit card company to decline all charges, so scam away.

We had purchased a "premium" product and have been spammed with ads and now don't have the ability to share sessions. There is no customer service to speak of, and this is the only "forum" that you can cancel your subscription in. Laughable. Cancel. Cancel. Cancel. I will be certain to spread the word about this terrible product to my 10,000+ LinkedIn connections.

Noisiv1967

How do I cancel my renewal

Akiho

Hi Noisiv1967,

Thank you for contacting us.

In order to cancel your subscription, please contact our customer support directly or submit a ticket.

Please note that a written notice is needed for cancellation confirmation, and posting in this forum does not count as submitting a ticket.

Regarding a ticket, feel free to check the knowledge article - How to submit a ticket

Thank you for your understanding and patient.

Best Regards,

Akiho

tOmputOr

I no longer need this the 'Remote Access' subscription for my business and want to cancel it.

I tried following:

• Customer portal - Subscription - billing Cycle: Not possible to edit
• Login and create ticket for cancelling 'Auto Renewal': not possible to make a ticket, I keep comming up to this Community.

How do I cancel my 'Remote Access' subscription!

For real!

brcoates

I have not used this service and wish to cancel!

brcoates

I have never logged in!!!

Akiho

Hi @tOmputOr,

Thank you for contacting TeamViewer Community.

I will create a ticket for you.

Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.

We thank you in advance for your understanding and patient.

Best Regards,

Akiho

Akiho

Hi @brcoates,

Thank you for your post.

I have generated a ticket for you.

Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.

Thank you for your understanding and patient.

Best Regards,

aleb300

I agree with above post:

"This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in"

Unbelievable ...

NimaH

Very Very bad service..... They renewed my plan without sending a simple notification while I am not using Team Viewer long time. It's been few days I am following to return back money without any result ... I am sorry for Team Viewer...... They are cheating ......

masand

I wish to cancel my subscription as I have now retired from my previous job where I needed it, please reimburse me.

Marietta Andree

DarioCasta

I cannot make a ticket because you do not have de option in your portal.

How can I do that?

Is there another way to cancel?

Thank you in advance.

timbosnintendo

How do I cancel? I have tried to create a ticket, but it says website unavailable. I have tried to call and waited for over an hour with no answer. Please help me cancel this immediately. Thanks in advance for your help.

Akiho

Hi timbosnintendo,

Thank you for your post and we are sorry for the inconveniences caused.

The support ticket has been generated, so please check your email inbox and reply to the ticket.

Customer support team will assist you further via the ticket.

We thank you in advance for your understanding and patient.

Best Regards,

Akiho

GMagura

I'm trying to cancel my subscription but your website keeps opening tabs and dumping me back into the community. This is ridiculous!

Jonesyip1220

Hey .. can’t find a way to send a ticket and cancel my subscription for TeamViewer.

xalidhus

hi, how can i cancel my subscription and refund my money back? i dont use your app anymore but you charged me for [removed per Community Guidelines] , i will not use your program anymore please help me

[removed per Community Guidelines]

Amorah0626

How do I cancel this

Amorah0626

How do I cancel

afigelj

Just wish to add our comment, so the community can see what they will be dealing with, if they subscribe.

No reminder 6 week before. We simply received the invoice for the new period.

But they didn't forget to send the reminder for the unpaid invoice 14 days later.

And as @ladidah said: "Teamviewer has now lost our business for life".

Terkildsen

Why the **bleep** is this so difficult!

AlenaC

Hi @Terkildsen

Thanks for reaching out to us. Welcome to the community :)

If you need assistance creating a ticket, please PM me your e-mail address and I will create one for you.

Would this work for you?

Best, Alena

PPMG

I used teamviewer remote about a 2 years, and it is a good product, however I no longer use it as much, so I request cancel it and created ticket 20 days ago. However, I have been charged for another year yesterday and knowing there is 28 days prior end of term policy to cancel. I don't know that. What is my solution for that? I really don't want to pay for another year which I no longer need the service.

By the way, there customer support is really bad regarding cancelation. I created ticket twice to cancel, just close my ticket and said I was out of stage to cancel. Called in and wait for 40 minutes and end up said my license does not have telephone support. It make cancelation really difficult.

Brent G

Jason298

Agreed that TeamViewer is not like a responsive IT company anymore. So sad to see this.

Fatix

I just cancelled my subscription in PayPal - autorenewal is off at present. I too could not submit a ticket (it kept redirecting me here, although I am logged into my only paid account) - therefore I decided this is a scam and I did with them what I did with all other scammers and fraudsters. I suspended my recurring transaction in PayPal.

Here's a link on how to do it in PayPal:

1. Click Account Settings.
2. Click Money, bank accounts and cards.
3. Click Set automatic payments.
4. Select your vendor (in this case TeamViewer) and cancel.

That's it. No more scams. Although GDPR allows me to delete my account, it seems this company does not recognize this right and they make it impossible to resign from their services. I will be filing a lawsuit via our company attorney. Have a nice day.

Fatix

The strangest thing happened. It seems I do not have an account and yet I do have a subscription which I cannot cancel, because I have no account and thus cannot submit a ticket.

So I need to set up an account in order to be able to cancel my subscription? So when I DELETED my account some time ago, thinking I got rid of the subscription, I accidentally made it impossible for me to EVER cancel this subscription? :) Is that it?

Wow. This is incredible. I have just blocked my PayPal's automatic renewal for this service. And I DARE you to try to come for my money with your renewal and our lawyers will sue you **bleep** to the grave.

Just for clarity - I want to cancel my subscription but TeamViewer's system makes it impossible for me to do so. So I, on one hand, can log into the subscription area with invoices etc (Customer portal). but the same login details stopped working whenever I want to submit a ticket. So I can never submit it. So I can never cancel my subscription. A golden business, that is.

Although, to be honest, when my account was still active, I could not submit a ticket either. It kept redirecting me to the same website, telling me that my login was not connected to a paid account (although it was). This is great.

So just tell me - how do I cancel my subscription when I deleted my account?

Ying_Q

Hi @Fatix,

Thank you for contacting us and we are sorry to hear that your are leaving us!

Please noted that delete TeamViewer account and withdraw the payment do not cancel the order autorenewal.

TeamViewer system found that the support ticket has been successfully raised by you. We kindly ask you to wait for the response from the support team about your cancellation request please.

Thank you for your kind understanding!

Best,

Ying_Q

Ying_Q

Hello @Fatix,

Thank you for contacting us and we are sorry to hear that your are leaving us!

Please noted that delete TeamViewer account and withdraw the payment do not cancel the order autorenewal.

TeamViewer system found that the support ticket has been successfully raised by you. We kindly ask you to wait for the response from the support team about your cancellation request please.

Thank you for your kind understanding!

Best,

Ying_Q

vikdreams

How do i cancel subscription? I am unable to figure out how to to open ticket.

Ying_Q

Hi @vikdreams,

Thank you for reaching out to us!

Can you kindly provide the invoice information via PM please?

Kind regards,

Ying_Q