How to cancel my order

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Answers

  • Jason298
    Jason298 Posts: 1
    edited December 2021

    Agreed that TeamViewer is not like a responsive IT company anymore. So sad to see this.

  • Fatix
    Fatix Posts: 2

    I just cancelled my subscription in PayPal - autorenewal is off at present. I too could not submit a ticket (it kept redirecting me here, although I am logged into my only paid account) - therefore I decided this is a scam and I did with them what I did with all other scammers and fraudsters. I suspended my recurring transaction in PayPal.


    Here's a link on how to do it in PayPal:

    1. Click Account Settings.
    2. Click Money, bank accounts and cards.
    3. Click Set automatic payments.
    4. Select your vendor (in this case TeamViewer) and cancel.

    That's it. No more scams. Although GDPR allows me to delete my account, it seems this company does not recognize this right and they make it impossible to resign from their services. I will be filing a lawsuit via our company attorney. Have a nice day.

  • Fatix
    Fatix Posts: 2
    edited December 2021

    The strangest thing happened. It seems I do not have an account and yet I do have a subscription which I cannot cancel, because I have no account and thus cannot submit a ticket.

    So I need to set up an account in order to be able to cancel my subscription? So when I DELETED my account some time ago, thinking I got rid of the subscription, I accidentally made it impossible for me to EVER cancel this subscription? :) Is that it?

    Wow. This is incredible. I have just blocked my PayPal's automatic renewal for this service. And I DARE you to try to come for my money with your renewal and our lawyers will sue you **bleep** to the grave.

    Just for clarity - I want to cancel my subscription but TeamViewer's system makes it impossible for me to do so. So I, on one hand, can log into the subscription area with invoices etc (Customer portal). but the same login details stopped working whenever I want to submit a ticket. So I can never submit it. So I can never cancel my subscription. A golden business, that is.

    Although, to be honest, when my account was still active, I could not submit a ticket either. It kept redirecting me to the same website, telling me that my login was not connected to a paid account (although it was). This is great.

    So just tell me - how do I cancel my subscription when I deleted my account?

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑
    edited December 2021

    Hi @Fatix,

    Thank you for contacting us and we are sorry to hear that your are leaving us!

    Please noted that delete TeamViewer account and withdraw the payment do not cancel the order autorenewal.

    TeamViewer system found that the support ticket has been successfully raised by you. We kindly ask you to wait for the response from the support team about your cancellation request please.

    Thank you for your kind understanding!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hello @Fatix,

    Thank you for contacting us and we are sorry to hear that your are leaving us!

    Please noted that delete TeamViewer account and withdraw the payment do not cancel the order autorenewal.

    TeamViewer system found that the support ticket has been successfully raised by you. We kindly ask you to wait for the response from the support team about your cancellation request please.

    Thank you for your kind understanding!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • vikdreams
    vikdreams Posts: 1

    How do i cancel subscription? I am unable to figure out how to to open ticket.

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @vikdreams,

    Thank you for reaching out to us!

    Can you kindly provide the invoice information via PM please?

    Kind regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • Skik217
    Skik217 Posts: 2
    edited January 2022

    I HIGHLY recommend to NOT subscribe to teamviewer. They will scam you and use all sorts of tactics to sucker you back in and steal your [removed per Community Guidelines]. 28 days before your license ends you have to submit in writing?? Extremely unethical. I am trying to post as much as I can for users to NOT use teamviewer!!! I actually sent my request in 21 days before my subscription was up and got notified that I was suckered back in for another year for [removed per Community Guidelines]. Luckily I cancelled my credit card and they can't resubscribe me. Who does that as a company? Obviously they need and want your money very badly and have made the process of canceling extremely difficult. As an example I tried calling the support # and was on hold for 44min 52 sec and magically got dropped. I called back and selected sales and was magically connected with someone in less than 1 minute. Of course that is a completely different department and they couldn't help me. Utter joke. DO NOT USE TEAMVIEWER!! It actually feels like a timeshare, you will never get out of it. Many many many other remote access software out there for half their cost. Spread the word!

  • francmar2801
    francmar2801 Posts: 2

    already try over the website to create a ticket but it redict me to another site. Could someone just contact me to cancel the subscription? what a Scam to make it so complicated.....

  • mpferreira3
    mpferreira3 Posts: 4
    edited January 2022

    Dear TeamViewer team,

    I want to inform the payment of invoice [removed per Community Guidelines]

    I IMMEDIATELY demand the CANCELLATION of any TeamViewer service, and I come to demonstrate my deep DISSATISFACTION with the abusive and predatory policy of improper charging.

    I will never use your services again, and I will never recommend the company to anyone again. I permanently deleted any TeamViewer

    program from my computers. I will file a lawsuit if the amount is not refunded in my credit card. According to the Consumer Defense Code, Brazilian law No. 8078/1990, automatic renewal in the supply of products or services is a PROHIBITED practice.

    For example, Art. 39 says:

    "It is forbidden for the supplier of products or services, among other abusive practices:

    III - send or deliver to the consumer, without prior request, any product, or provide any service;"

    As the automatic renewal was performed without authorization, the amounts unduly deducted from the credit card must be

    reimbursed in double, according to Art. 42:

    Art. 42. Sole paragraph. The consumer charged in an undue amount has the right to repeat the undue amount for an amount equal to

    twice what he paid in excess, plus monetary correction and legal interest unless there is a justifiable mistake. It is essential that, before renewal, there is a CONFIRMATION by the consumer of his intention to renew the contract. In addition, it becomes a situation of extreme embarrassment to be framed as a debtor in an international company. Therefore, I request action regarding the reversal of the amount of R$ 1335.00 on my credit card. If not, I will file a lawsuit together with my lawyers.


    Matheus Pinheiro Ferreira [removed per Community Guidelines] 😠

    Matheus Pinheiro Ferreira

  • mpferreira3
    mpferreira3 Posts: 4
    edited January 2022

    Dear TeamViewer team,

    I want to inform the payment of invoice [removed per Community Guidelines]

    I IMMEDIATELY demand the CANCELLATION of any TeamViewer service, and I come to demonstrate my deep DISSATISFACTION

    with the abusive and predatory policy of improper charging.

    I will never use your services again, and I will never recommend the company to anyone again. I permanently deleted any

    TeamViewer

    program from my computers. I will ¦le a lawsuit if the amount is not refunded in my credit card. According to the Consumer

    Defense Code, Brazilian law No. 8078/1990, automatic renewal in the supply of products or services is a PROHIBITED practice.

    For example, Art. 39 says:

    "It is forbidden for the supplier of products or services, among other abusive practices:

    III - send or deliver to the consumer, without prior request, any product, or provide any service;"

    As the automatic renewal was performed without authorization, the amounts unduly deducted from the credit card must be

    reimbursed in double, according to Art. 42:

    Art. 42. Sole paragraph. The consumer charged in an undue amount has the right to repeat the undue amount for an amount

    equal to

    twice what he paid in excess, plus monetary correction and legal interest unless there is a justi¦able mistake. It is essential that,

    before renewal, there is a CONFIRMATION by the consumer of his intention to renew the contract. In addition, it becomes a

    situation of extreme embarrassment to be framed as a debtor in an international company. Therefore, I request action regarding

    the reversal of the amount of R$ 1335.00 on my credit card. If not, I will ¦le a lawsuit together with my lawyers.

    Matheus Pinheiro Ferreira

  • Skik217
    Skik217 Posts: 2

    I HIGHLY recommend to NOT subscribe to teamviewer. They will scam you and use all sorts of tactics to sucker you back in and steal your $600. 28 days before your license ends you have to submit in writing?? Extremely unethical. I am trying to post as much as I can for users to NOT use teamviewer!!! I actually sent my request in 21 days before my subscription was up and got notified that I was suckered back in for another year for $600. Luckily I cancelled my credit card and they can't resubscribe me. Who does that as a company? Obviously they need and want your money very badly and have made the process of canceling extremely difficult. As an example I tried calling the support # and was on hold for 44min 52 sec and magically got dropped. I called back and selected sales and was magically connected with someone in less than 1 minute. Of course that is a completely different department and they couldn't help me. Utter joke. DO NOT USE TEAMVIEWER!! It actually feels like a timeshare, you will never get out of it. Many many many other remote access software out there for half their cost. Spread the word!

  • OfficeFC
    OfficeFC Posts: 1
    edited January 2022

    How do I cancel our TeamViewer subscription? I received an email advising our subscription is due to renew but can't find how to cancel the subscription and stop the auto renewal?

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @OfficeFC,

    Thank you for reaching out on TeamViewer Community!

    We are sorry to hear that you would like to cancel the subscription!

    You may try to raise a support ticket for cancellation submission on support portal by using your licensed account!

    On the other hand, if you are experiencing any difficulties on raising the ticket, feel free to send the order information with your contact details via Private Message to community moderator. We are able to assist on the ticket generation.

    Best regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • Schaffer
    Schaffer Posts: 3

    Hi all,

    I purchased a remote access license yesterday, received a payment confirmation e-mail, but a couple hours later, the money was returned to my card.

    I didn't receive any email explaining what happened. I try to contact Sales, but they don't answer me.

    I think the sales team in my country (brazil) is not capable of solving.

    Does anyone know if I can purchase my license through North America or Europe?

  • LeoDeVelez
    LeoDeVelez Posts: 1

    Please help finally cancel my subscription. I've been cancelling it for more than two years already and I still receive big amount of billing even though I cancelled it already and stopped using TeamViewer for more than two years already.

    Please help in cancelling. There is no way to cancel it online. Why is that?

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @LeoDeVelez,

    Thank you for reaching out to the Community✨

    I'm sorry to hear that you had such a negative experience.

    In order to assist you further, could you send me your email address or license information via Private Message, please?

    Also, it would be really great if we could confirm your ticket ID for the previous cancellation request.


    We are sorry about the inconvenience caused.

    Hope to hear from you🍀

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • SynergyControl
    SynergyControl Posts: 1

    I haven't seen a more fraudulent company with a robber policy like teamiviewer. I am now charged again with 300 Euro for a service i never want to use again. I am thinking of SUING this company based on the previous conversations i had with them last year for cancelling a subscription. These people are plain THIEVES. The subscription cancelling procedure is not working and i am posting the complete story EVERYWHERE!!!!!!!!!!!!!!!

  • KenAdms
    KenAdms Posts: 0
    edited January 2022

    I would like to have my [removed per Community Guidelines] returned to me asap! I didn't want this addition. I didn't know anything about it. I just looked at my email saying ,"Thank you for your payment.". A payment that I wasn't aware of. REFUND MY MONEY!


    Patricia Ward

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @KenAdms,

    Thank you for reaching out to the Community✨

    Regarding licensing, invoicing, or cancellation issues, we are unable to assist with these in the Community.

    Therefore, could you contact our customer support team directly to get further assistance, please?

    📩 Submit a support ticket

    *In order to generate a support ticket, please make sure to sign in with your licensed TeamViewer account.


    Alternatively, if you have any difficulties submitting a support ticket, please send me your email address or license information via Private Message. So that I may forward the case to the dedicated team.

    Thank you in advance for your understanding and patience.

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Schaffer,

    Thank you for posting here!

    I am sure our Brazilian sales team can help you here.

    You can call them at 0800 023 0190 or 0800 591 1337 from Monday to Friday, 09:00 - 18:00

    I hope this could help! 🌻

    All the best,

    JeanK

    Community Manager

  • Dave_BKB
    Dave_BKB Posts: 2

    Seems like a long winded way to cancel the subscription, is there a faster way yet?

    cheers

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @Dave_BKB,

    Thank you for contacting us on TeamViewer Community!

    As a Written record is required for cancellation on TeamViewer orders. We kindly ask you to raise a support ticket for cancellation submission please!

    Thank you for your cooperation and understanding!

    Warm regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • jim2
    jim2 Posts: 1

    That answer lacked a phone number, it lacked what to do when you submit a ticket...


    it only told you what not to do...


    Lame!

  • Vaulten
    Vaulten Posts: 1

    Hi,

    I want to cancel my subscription. I've trying for sometime. The contact Indian number listed on the website doesn't exist. The toll number didn't get connected.

    Teamviewer has been deducting money every year without prior information. I don't remember opting for Auto renewal. I haven't used Team Viewer in ages.

    This is not very professional of a company like team viewer.

    Any help with regards to this is appreciated.

    Thanks & Regards,

    Uttam

  • Unknown
    Unknown
    This content has been removed.
  • mpittman
    mpittman Posts: 0

    I no longer work for the company that I needed the remote access for. I've been waiting to talk to a person for over 30 minutes...any ideas??

  • AutelPeru
    AutelPeru Posts: 1

    Such a scam company. Same happened to me. It impossible to cancel their service and they want you to keep paying. No one answers the phone and you get no real responde of customer support. Stay away as far as possible of this company. Complete scam!

  • Irwinchohan
    Irwinchohan Posts: 1

    I have requested a refund for teamviewer. I purchased a single subscription 2 days ago. I spoke to a chat agent and requested a refund and cancellation. They forwarded my request and created a ticket. I received a credit note via email and not a refund. The website says that I can get a refund within 7 days, so I don't understand why I have been sent a credit note, this is not a refund. I have no use for the credit note. I need a full refund. I will enquire with my bank to see if they can reverse the payment, but I would prefer if teamviewer refunded the money as requested. This is a scam, you have taken payment from me and not provided a service. I do not require a service, yet you are withholding my money.

  • SLGOH888
    SLGOH888 Posts: 1

    Dear TeamViewer,

    Why are you making cancelation of subscription so difficult. Please assist and stop charging my card already!

    Sau Liang

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