How to cancel my order
Answers
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Hi @ashay8us,
Thank you for reaching out to us in the TeamViewer Community. We also appreciate hearing that you are staying with us for 3 years as a loyal customer!
To read your experience, we are sorry that TeamViewer has not lived up to your expectation. Regarding this case, we strongly encourage you to have further communication with our support team.
*Kindly sign in with your licensed TeamViewer account to generate a support ticket. If you have already opened a ticket, kindly discuss your case further on the ticket. Hope you will get a satisfactory outcome.
Regarding an annual subscription license, please also understand that as an annual subscription, it does renew each year unless cancelled prior to 28 days of renewal. To cancel or downgrade a TeamViewer license, please submit a ticket at least 28 days prior to the renewal date. You can also find more information about TeamViewer subscriptions from our Community article: Subscription renewal
All the best,
Akiho
Japanese Community Moderator / コミュニティモデレーター
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Been a month of doing the support tickets and private collection agencies threatening credit reporting against me/company. Calls with your AR department. there are other posts like mine, just searching this forum. The auto renew, 28 day is preditory, IMO against the law in the US/California, some other posts citing case law. For one month, have just been told no, even though i clicked the button purchase license, have a valid Business license, that started when the March 2022 Corporate license ended, but you AR and collections department does not recognize that. I was told I had to have called. Looking at your forum others have said you have to write in. This is my experience, filed my BBB and Department of Consumer Affairs complaints, just trying to document, when the credit ding comes on personal or Corprate credit, to file a fair credit reporting act claim. Your license agreement stating something, burried on page 1000 whatever, no one will ever get to read. It does not make it legal based on federal or California. Also, its is just bad business practice, for a company that has such great software, its AR department is insane.
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I've been forced to pay for a service/product I won't be using for the next year because of this company's predatory policy.
I had thought I canceled this service after I returned from Iraq. I know I had put in the ticket. Fast forward 8-9 months and out of the blue I start getting payment notices - pay up or else. I'm told that there was an email reminder (a single reminder) sent the 24 hours prior to the "28 day" requirement, but I didn't see it. Probably went to spam which Google Gmail will be nice and delete after 30 days.
Of course the company insisted I pay - or else.
So - The only way for me to get my money's worth is to ensure that no one else falls into this trap as well. Very few businesses will force you to pay for a service you don't want or can't use. This is because people like me will basically warn other people off their company for these underhanded practices. Additionally, I'm employed in a mid-to-high position in our military. Anyone comes asking me (and they do) about this company's solutions or products or service, I'm naturally going to tell them about this bad experience. I figure that if my experience can steer a customer or two away from this company, then I will have done the public a service. Which is why these policies are stupid - in the end this policy will cost more business than it will get in money from **bleep** customer. I certainly won't be a repeat customer.
Make sure your account is canceled. Make sure you retain proof. Not just a ticket submitted email - but something that declares your account canceled. Do not trust this company.
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Hi @shylow,
We are sorry to hear about the negative experience with TeamViewer!
Regarding an annual subscription license, please also understand that as an annual subscription, it does renew each year unless cancelled prior to 28 days of renewal. To cancel or downgrade a TeamViewer license, please submit a ticket at least 28 days prior to the renewal date. You can also find more information about TeamViewer subscriptions from our Community article: Subscription renewal
If you have already been in communication in the support ticket with the support agent, we kindly ask for your patience in getting a response from the team. At last, we hope you will soon have a satisfactory outcome!
All the best,
Ying_Q
Community Moderator/中文社区管理员0 -
I am stunned at how many people have had issues with cancellation of subscriptions.
I had the same issue with receiving bills, Ended up with Debt Collection chasing me. The staff member I spoke to a few days ago admitted their automated system often is blocked by bigpond if you have a bigpond address. I agree their cancellation process is a joke and almost a scam in a way it gets another year out of you. I have now finally cancelled my subscription therefore will not receive another subscription for the following year, however I paid the debt collection which cost me an extra on top of original bill.
I never received the bill, I tried to cancel it the previous year and had nothing but issues.
I have seen a note somewhere in the community with the ACCC ruling. Give them a call before paying anything, I will never use or recommend Teamviewer to anyone. There are other ones out there. Do your research.
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Hi @Trish_68,
We are sorry to hear about the poor experience with TeamViewer!
For the issue of receiving TeamViewer emails, TeamViewer Community moderators and support agents are able to assist. Kindly share your email account in Private Message with me. Or send the email account in the support ticket, and the support agent will help out!
Regarding the order with TeamViewer, the Community moderators are not able to assist for security and privacy reasons. If you have any questions and would like to discuss further on your case, kindly continue the conversation with the support agents please.
We thank you for your kind understanding!
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
I have tried to repeatedly cancel my subscription but it sends me around in circles. I even get to a tab that says send support ticket, I click that, it loads a page where I can but then instantly directs me to the forum!! Very annoying and it seems multiple people have had the same issue.
I want to cancel mu subscription within the 7 days.
Please can someone help.
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I'm sorry, but the fact I had to pay not only $598 for a subscription I tried to cancel the year before, plus not even receiving an invoice as the automated invoices weren't working properly plus being charged an extra $195.10 from debit collectors is my issue. Not good enough. You have side tracked the issue. Not good enough service
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Hi @tomshelbourne,
Thank you for posting, I'm sorry for the inconvenience!
I would kindly recommend getting in touch with our customer support team via phone for further assistance:
You will need to confirm the license information for phone support, therefore, please prepare your invoice or license number before making a call.
If you have any further questions, please don't hesitate to ask us!
Best,
Josia
German Community Moderator
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Post after post on this thread - all the same issues - no response and no flexibility - myself now included.
As an MSP I struggle to name another software vendor with the non-negoitiable draconian 28-day notice period.
Unethical, unhelpful and unprofessional - does TeamViewer have no conscience?
I'm a firm believer in Karma - good luck to you TeamViewer.
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I just received an email that we were sent to collection and we are trying to cancel the service, but it does not seem to be working
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Hello @Bizadmin,
Thank you for posting in the TeamViewer Community! 🌍
Regarding subscription topics, the Community moderators are not able to assist for security and privacy reasons.
If you have any questions and would like to discuss further on your case, we kindly invite you to contact our Support Team. They will be happy to assist you in this matter.
You can find your local number on our website: ☎ Customer Support.
We thank you for your understanding.
Best,
Jen
Modératrice Communauté Francophone / French Community Moderator
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I really fed up going in that loop trying to submit a ticket for not being robbed in the future by your company.
this is my license PAC License: [Information removed as Community Guidelines]
this is my email [Information removed as Community Guidelines]
Please cancel my sunscription.
You are just a an expencive service provider company, who else you think you are? eeveryone understand that you intentially made canceling nearly impossible or such difficult.
It is so pity seeing what this company became.
Cancel my subscription and don't spam me with your standard answers. You have all the information and I don't have to spent time to yundestand your stupid flow how to not being robbed in the future.
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Hi @Mihrantbc,
Thank you for reaching out to us in the Community!
We are deeply sorry to share that cancellation and billing requests can only be handled with TeamViewer Support Team, and a written form of the ticket 📩 is needed for cancellation requests too. For more information on raising a ticket, we kindly ask you to check the Knowledge article - Submit a ticket.
We appreciate your understanding on this matter。
Best, Ying
Community Moderator/中文社区管理员0 -
I too am trying to cancel; I had to use a dispute process with the credit card company to stop automated billing two years after no response.
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My subscription was Auto Renew via Credit Card on December 25, 2022.
I don't want to use the software anymore as there is no requirement.
How to cancel it
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I always have a hard-time connecting to my office pc.
It is the only pc i connect to using either my ipad or my laptop.
sometimes I don't have any issues connecting to it but my team viewer account always gets logged out.
now i cant seem to access my pc again. i already assigned it to my teamviewer account.
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i only connect to one computer. but why do i always get disconnected and when i try connecting again i get this message.
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Hi @MDDY,
Thank you for reaching out to the Community and we are sorry to hear that you have a hard time using TeamViewer.
To begin with, we would like to confirm some more details.
Please note that adding remote devices to your TeamViewer account is required as a part of the activation process on a Remote Access license. If the target device has not been added to your TeamViewer account, kindly add it and see if this helps.
💡Hint: TeamViewer license users can also contact our support team. If you'd like to, you can submit a support ticket by using the licensed TeamViewer account: 📩 Submit a support ticket
Hope you find this helpful!
Best,
Akiho
Japanese Community Moderator / コミュニティモデレーター
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Hi, appreciate the reply. i just did that but it keeps prompting me the following. i have not added any computer to my list but except for the same pc.
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How do I cancel my account. Where do I raise a ticket? Is there an email address that gets opened? Thanks
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Create a ticket and we will get back to you in 7 - 10 business days.
"We have forwarded your request to our Licensing Specialists. A member of their team will be in contact within 7 - 10 business days. "
This is not a good way to do business...
Some Feedback...
IT professionals work across multiple organizations and network with other professionals, this cancellation process has just taken this software out of consideration for several other projects.
I encourage you to pass this on and fix your system up.
Many thanks
Tyler O'Connell
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I am also having incredible difficulty closing my account, and to add insult to injury not only is teamviewer refusing to close my account, they increased the price as well!
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I have the same problem as well, I asked to cancel their endpoint anti-virus and they let it run for 3 years Until they cancel it on their own because I was keeping the Credit Card low on funds so it could not be charged and now I am trying to end the subscription to TeamViewer and their doing the same thing with this one as well, these people are at the same level of ransomware team they don't care because their law protects them, what a **bleep** of a company and politic way of handling things, I decided to just cancel my credit card and get a new one
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Cancellation at TeamViewer is not easy. According to you we need to submit ticket before 28 days, on renewal. But this process is not ending....every time portal through 504 Gateway Time Out error.
Its just never ending process , getting login again again ...
No proper link where we can raise ticket.
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Hi @Divyesh,
We're sorry to read that you're facing some issues submitting a ticket.
I was unable to replicate the issue on my side.
Could you please try to access the ticket system with another browser? If it is not possible, delete your cookies and cache, and try to access it again.
Here is the direct link to the ticket system 👉 Submit a ticket
Please let us know how it goes, to help you further if needed.
Best,
Jen
Modératrice Communauté Francophone / French Community Moderator
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Having the same problem. I've tried to cancel three years on the trot. Still can't stop them taking the money.
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I have after huge wastes of time, I've raised a ticket via chat. Still no response. Still haven't been told that the cancellation is actioned. Will now be reporting TeamViewer to Trading Standards. I shall be posting on LinkedIN and and all my social sites unless I hear from someone today.
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We are sorry to hear about the unpleasant customer experience you are having canceling your license.
However, I can confirm that the ticket you opened via chat has been received and will be processed as soon as possible.
We thank you for your patience - our team will get back to you via the ticket you opened shortly.
/JeanK
Community Manager
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**bleep** service tried to cancel subscription . I have now emailed teamviewer stating I will take legal action but guess what they are not responding.
I am sure it against the law not to have a cancelation button perhaps I will see what happens in court
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