How to cancel my order
Answers
-
I just received an email that we were sent to collection and we are trying to cancel the service, but it does not seem to be working
0 -
Hello @Bizadmin,
Thank you for posting in the TeamViewer Community! 🌍
Regarding subscription topics, the Community moderators are not able to assist for security and privacy reasons.
If you have any questions and would like to discuss further on your case, we kindly invite you to contact our Support Team. They will be happy to assist you in this matter.
You can find your local number on our website: ☎ Customer Support.
We thank you for your understanding.
Best,
Jen
Modératrice Communauté Francophone / French Community Moderator
0 -
I really fed up going in that loop trying to submit a ticket for not being robbed in the future by your company.
this is my license PAC License: [Information removed as Community Guidelines]
this is my email [Information removed as Community Guidelines]
Please cancel my sunscription.
You are just a an expencive service provider company, who else you think you are? eeveryone understand that you intentially made canceling nearly impossible or such difficult.
It is so pity seeing what this company became.
Cancel my subscription and don't spam me with your standard answers. You have all the information and I don't have to spent time to yundestand your stupid flow how to not being robbed in the future.
0 -
Hi @Mihrantbc,
Thank you for reaching out to us in the Community!
We are deeply sorry to share that cancellation and billing requests can only be handled with TeamViewer Support Team, and a written form of the ticket 📩 is needed for cancellation requests too. For more information on raising a ticket, we kindly ask you to check the Knowledge article - Submit a ticket.
We appreciate your understanding on this matter。
Best, Ying
Community Moderator/中文社区管理员0 -
I too am trying to cancel; I had to use a dispute process with the credit card company to stop automated billing two years after no response.
0 -
My subscription was Auto Renew via Credit Card on December 25, 2022.
I don't want to use the software anymore as there is no requirement.
How to cancel it
0 -
I always have a hard-time connecting to my office pc.
It is the only pc i connect to using either my ipad or my laptop.
sometimes I don't have any issues connecting to it but my team viewer account always gets logged out.
now i cant seem to access my pc again. i already assigned it to my teamviewer account.
0 -
i only connect to one computer. but why do i always get disconnected and when i try connecting again i get this message.
0 -
Hi @MDDY,
Thank you for reaching out to the Community and we are sorry to hear that you have a hard time using TeamViewer.
To begin with, we would like to confirm some more details.
Please note that adding remote devices to your TeamViewer account is required as a part of the activation process on a Remote Access license. If the target device has not been added to your TeamViewer account, kindly add it and see if this helps.
💡Hint: TeamViewer license users can also contact our support team. If you'd like to, you can submit a support ticket by using the licensed TeamViewer account: 📩 Submit a support ticket
Hope you find this helpful!
Best,
Akiho
Japanese Community Moderator / コミュニティモデレーター
0 -
Hi, appreciate the reply. i just did that but it keeps prompting me the following. i have not added any computer to my list but except for the same pc.
0 -
How do I cancel my account. Where do I raise a ticket? Is there an email address that gets opened? Thanks
0 -
Create a ticket and we will get back to you in 7 - 10 business days.
"We have forwarded your request to our Licensing Specialists. A member of their team will be in contact within 7 - 10 business days. "
This is not a good way to do business...
Some Feedback...
IT professionals work across multiple organizations and network with other professionals, this cancellation process has just taken this software out of consideration for several other projects.
I encourage you to pass this on and fix your system up.
Many thanks
Tyler O'Connell
0 -
I am also having incredible difficulty closing my account, and to add insult to injury not only is teamviewer refusing to close my account, they increased the price as well!
0 -
I have the same problem as well, I asked to cancel their endpoint anti-virus and they let it run for 3 years Until they cancel it on their own because I was keeping the Credit Card low on funds so it could not be charged and now I am trying to end the subscription to TeamViewer and their doing the same thing with this one as well, these people are at the same level of ransomware team they don't care because their law protects them, what a **bleep** of a company and politic way of handling things, I decided to just cancel my credit card and get a new one
0 -
Cancellation at TeamViewer is not easy. According to you we need to submit ticket before 28 days, on renewal. But this process is not ending....every time portal through 504 Gateway Time Out error.
Its just never ending process , getting login again again ...
No proper link where we can raise ticket.
0 -
Hi @Divyesh,
We're sorry to read that you're facing some issues submitting a ticket.
I was unable to replicate the issue on my side.
Could you please try to access the ticket system with another browser? If it is not possible, delete your cookies and cache, and try to access it again.
Here is the direct link to the ticket system 👉 Submit a ticket
Please let us know how it goes, to help you further if needed.
Best,
Jen
Modératrice Communauté Francophone / French Community Moderator
0 -
Having the same problem. I've tried to cancel three years on the trot. Still can't stop them taking the money.
0 -
I have after huge wastes of time, I've raised a ticket via chat. Still no response. Still haven't been told that the cancellation is actioned. Will now be reporting TeamViewer to Trading Standards. I shall be posting on LinkedIN and and all my social sites unless I hear from someone today.
0 -
We are sorry to hear about the unpleasant customer experience you are having canceling your license.
However, I can confirm that the ticket you opened via chat has been received and will be processed as soon as possible.
We thank you for your patience - our team will get back to you via the ticket you opened shortly.
/JeanK
Community Manager
0 -
**bleep** service tried to cancel subscription . I have now emailed teamviewer stating I will take legal action but guess what they are not responding.
I am sure it against the law not to have a cancelation button perhaps I will see what happens in court
0 -
I cannot even login to submit any ticket. It keep sending me back to the login page. The same happens when I try on another browser. I want to terminate but unable to do so. Now my account had overdue with non-payment. And I got an email from the debt collector appointed by TeamViewer. The online chat is only for sales and they can't help in any way. Everything I read says I have to use SUBMIT TICKET. today my account has been terminated. and so I just discover the "Submit Ticket" is only available for paying customers, not for expired/terminated customers. There is no email adress to write to neither. All the emails from teamviewer are the 'no-reply' type. It looks like they only make sale and lock you in for life. WORST EXPERIENCE EVER!
0 -
I refer to order [removed per Community Guidelines]. It seems that I already have TeamsViewer installed on my maschine. I therefore want to cancell my order.
Christian Gustavsen
Advokat
0 -
Please confirm my wish about cancelling my order.
0 -
Hello @medvind1_ ,
Thanks for your post and welcome to our Community!
Please note that our public Support Forum and our social media team cannot process cancellation requests.
👉 For cancelation requests, it's necessary to submit a ticket so the correct department can process it. The step by step to open the ticket you can find here: 📄 Submit a ticket
We're also sorry to hear you're leaving us... If there are any questions or difficulties in using the license, please let us know. We would be happy to help you to use TeamViewer! 🙋♀️
Have a great day!
Best, Carol
Portuguese Community Moderator
0 -
0
-
Agree with other- not user friendly to cancel subscription or find where i can submit a ticket
how do i do that re me been signed in in the screen above
0 -
My subscription auto-renewed without notice and it seems like Teamviewer make it intentionally difficult to cancel the subscription and have the payment refunded. To say that I'm annoyed is an understatement. I apologise to the other users for my username, but after getting messed about and having to verify and then create a username for this stupid Support Forum, I couldn't think of a more fitting name. I fail to see how being so sneaky with taking payments from customers and then making it difficult for the customer to have their money refunded is a good business model. I'd be substantially less **bleep** if I'd been notified a week before the auto-renewal was going to happen so that I could decide whether it's something I'd like to continue with. If Teamviewer don't respond in the next 48 hours then I will contact Paypal to reverse the payment.
0 -
Hello,
A few hours ago I placed an order for a personal use license. I expected an instant delivery, since I really needed to use the software at that specific time, instead, it has been a few hours already and the order ([Removed as per Community Guidelines]) is stuck in processing/pending.
I'd like to cancel this order if possible and use the 7-day money back gurantee policy in order to be refunded. Unfortunately there's no way for me to request a refund on the Customer Portal page.
0 -
Hi @Trebor6969,
Welcome to the TeamViewer Community! We're sorry to hear about your experience 😕
You should have received an email with a link to activate your license on your user account.
If you wish to cancel your order, you need to open a cancellation request. As only a licensed account can open a ticket, please activate the license as a first step and then log in to the ticket system: 👉 Submit a ticket
If you need any assistance, please let us know!
Best,
Jen
Modératrice Communauté Francophone / French Community Moderator
0 -
I am trying to do this, but I am stuck in an endless loading screen on Chrome, and Firefox keeps redirecting me to the login page. I can't believe how many HOOPS I have to go through just so I can talk to someone from the **bleep** support team. It's crazy to me how many obstacles you put in my way, just so I can't get my money back.
0