How to cancel my order

1…1516182021

Answers

  • Trish_68
    Trish_68 Posts: 3

    I'm sorry, but the fact I had to pay not only $598 for a subscription I tried to cancel the year before, plus not even receiving an invoice as the automated invoices weren't working properly plus being charged an extra $195.10 from debit collectors is my issue. Not good enough. You have side tracked the issue. Not good enough service

  • Josia
    Josia Posts: 11 [Former Staff]

    Hi @tomshelbourne,

    Thank you for posting, I'm sorry for the inconvenience!

    I would kindly recommend getting in touch with our customer support team via phone for further assistance:

    Customer Support - TeamViewer

    You will need to confirm the license information for phone support, therefore, please prepare your invoice or license number before making a call.

    If you have any further questions, please don't hesitate to ask us!

    Best,

    Josia

    German Community Moderator

  • DavidMasters
    DavidMasters Posts: 1
    edited December 2022

    Post after post on this thread - all the same issues - no response and no flexibility - myself now included.

    As an MSP I struggle to name another software vendor with the non-negoitiable draconian 28-day notice period.

    Unethical, unhelpful and unprofessional - does TeamViewer have no conscience?

    I'm a firm believer in Karma - good luck to you TeamViewer.

  • Bizadmin
    Bizadmin Posts: 4

    I just received an email that we were sent to collection and we are trying to cancel the service, but it does not seem to be working

  • JenW
    JenW Posts: 1,176 Senior Moderator ☑

    Hello @Bizadmin,

    Thank you for posting in the TeamViewer Community! 🌍

    Regarding subscription topics, the Community moderators are not able to assist for security and privacy reasons.

    If you have any questions and would like to discuss further on your case, we kindly invite you to contact our Support Team. They will be happy to assist you in this matter.

    You can find your local number on our website: ☎ Customer Support.

    We thank you for your understanding.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • Mihrantbc
    Mihrantbc Posts: 2
    edited December 2022

    I really fed up going in that loop trying to submit a ticket for not being robbed in the future by your company.

    this is my license PAC License: [Information removed as Community Guidelines]

    this is my email [Information removed as Community Guidelines]

    Please cancel my sunscription.

    You are just a an expencive service provider company, who else you think you are? eeveryone understand that you intentially made canceling nearly impossible or such difficult.

    It is so pity seeing what this company became.

    Cancel my subscription and don't spam me with your standard answers. You have all the information and I don't have to spent time to yundestand your stupid flow how to not being robbed in the future.

  • Ying_Q
    Ying_Q Posts: 2,706 Moderator ☑

    Hi @Mihrantbc,

    Thank you for reaching out to us in the Community!

    We are deeply sorry to share that cancellation and billing requests can only be handled with TeamViewer Support Team, and a written form of the ticket 📩 is needed for cancellation requests too. For more information on raising a ticket, we kindly ask you to check the Knowledge article - Submit a ticket.

    We appreciate your understanding on this matter。

    Best, Ying

    Community Moderator/中文社区管理员
  • TechRx
    TechRx Posts: 1

    I too am trying to cancel; I had to use a dispute process with the credit card company to stop automated billing two years after no response.

  • Rashid_KMLG
    Rashid_KMLG Posts: 2

    My subscription was Auto Renew via Credit Card on December 25, 2022.

    I don't want to use the software anymore as there is no requirement.

    How to cancel it

  • MDDY
    MDDY Posts: 3
    edited May 2023

    I always have a hard-time connecting to my office pc.

    It is the only pc i connect to using either my ipad or my laptop.

    sometimes I don't have any issues connecting to it but my team viewer account always gets logged out.

    now i cant seem to access my pc again. i already assigned it to my teamviewer account.

  • MDDY
    MDDY Posts: 3
    edited January 2023
    image.png

    i only connect to one computer. but why do i always get disconnected and when i try connecting again i get this message.

  • Akiho
    Akiho Posts: 1,382 Moderator ☑

    Hi @MDDY,

    Thank you for reaching out to the Community and we are sorry to hear that you have a hard time using TeamViewer.

    To begin with, we would like to confirm some more details.

    Please note that adding remote devices to your TeamViewer account is required as a part of the activation process on a Remote Access license. If the target device has not been added to your TeamViewer account, kindly add it and see if this helps.


    💡Hint: TeamViewer license users can also contact our support team. If you'd like to, you can submit a support ticket by using the licensed TeamViewer account: 📩 Submit a support ticket


    Hope you find this helpful!

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • MDDY
    MDDY Posts: 3

    Hi, appreciate the reply. i just did that but it keeps prompting me the following. i have not added any computer to my list but except for the same pc.

    image.png


  • Steve_Wexler1
    Steve_Wexler1 Posts: 2

    How do I cancel my account. Where do I raise a ticket? Is there an email address that gets opened? Thanks

  • TylerOConnell
    TylerOConnell Posts: 1
    edited January 2023

    Create a ticket and we will get back to you in 7 - 10 business days.

    "We have forwarded your request to our Licensing Specialists. A member of their team will be in contact within 7 - 10 business days. "

    This is not a good way to do business...

    Some Feedback...

    IT professionals work across multiple organizations and network with other professionals, this cancellation process has just taken this software out of consideration for several other projects.

    I encourage you to pass this on and fix your system up.

    Many thanks

    Tyler O'Connell

  • G_Unit
    G_Unit Posts: 1

    I am also having incredible difficulty closing my account, and to add insult to injury not only is teamviewer refusing to close my account, they increased the price as well!

  • QUANET
    QUANET Posts: 1
    edited January 2023

    I have the same problem as well, I asked to cancel their endpoint anti-virus and they let it run for 3 years Until they cancel it on their own because I was keeping the Credit Card low on funds so it could not be charged and now I am trying to end the subscription to TeamViewer and their doing the same thing with this one as well, these people are at the same level of ransomware team they don't care because their law protects them, what a **bleep** of a company and politic way of handling things, I decided to just cancel my credit card and get a new one

  • Divyesh
    Divyesh Posts: 1

    Cancellation at TeamViewer is not easy. According to you we need to submit ticket before 28 days, on renewal. But this process is not ending....every time portal through 504 Gateway Time Out error.

    Its just never ending process , getting login again again ...

    No proper link where we can raise ticket.

  • JenW
    JenW Posts: 1,176 Senior Moderator ☑

    Hi @Divyesh,

    We're sorry to read that you're facing some issues submitting a ticket.

    I was unable to replicate the issue on my side.

    Could you please try to access the ticket system with another browser? If it is not possible, delete your cookies and cache, and try to access it again.

    Here is the direct link to the ticket system 👉 Submit a ticket

    Please let us know how it goes, to help you further if needed.

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • Laurie_Griffiths
    Laurie_Griffiths Posts: 2

    Having the same problem. I've tried to cancel three years on the trot. Still can't stop them taking the money.

  • Laurie_Griffiths
    Laurie_Griffiths Posts: 2

    I have after huge wastes of time, I've raised a ticket via chat. Still no response. Still haven't been told that the cancellation is actioned. Will now be reporting TeamViewer to Trading Standards. I shall be posting on LinkedIN and and all my social sites unless I hear from someone today.

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hi @Laurie_Griffiths,

    We are sorry to hear about the unpleasant customer experience you are having canceling your license.

    However, I can confirm that the ticket you opened via chat has been received and will be processed as soon as possible.

    We thank you for your patience - our team will get back to you via the ticket you opened shortly.

    /JeanK

    Community Manager

  • John_M_Hammond
    John_M_Hammond Posts: 1
    edited January 2023

    **bleep** service tried to cancel subscription . I have now emailed teamviewer stating I will take legal action but guess what they are not responding.

    I am sure it against the law not to have a cancelation button perhaps I will see what happens in court

  • premigone
    premigone Posts: 1

    I cannot even login to submit any ticket. It keep sending me back to the login page. The same happens when I try on another browser. I want to terminate but unable to do so. Now my account had overdue with non-payment. And I got an email from the debt collector appointed by TeamViewer. The online chat is only for sales and they can't help in any way. Everything I read says I have to use SUBMIT TICKET. today my account has been terminated. and so I just discover the "Submit Ticket" is only available for paying customers, not for expired/terminated customers. There is no email adress to write to neither. All the emails from teamviewer are the 'no-reply' type. It looks like they only make sale and lock you in for life. WORST EXPERIENCE EVER!

  • medvind1_
    medvind1_ Posts: 2
    edited May 2023

    I refer to order [removed per Community Guidelines]. It seems that I already have TeamsViewer installed on my maschine. I therefore want to cancell my order.


    Christian Gustavsen

    Advokat

  • medvind1_
    medvind1_ Posts: 2

    Please confirm my wish about cancelling my order.

  • .Carol.fg.
    .Carol.fg. Posts: 1,271 Moderator ☑

    Hello @medvind1_ ,

    Thanks for your post and welcome to our Community!

    Please note that our public Support Forum and our social media team cannot process cancellation requests.

    👉 For cancelation requests, it's necessary to submit a ticket so the correct department can process it. The step by step to open the ticket you can find here: 📄 Submit a ticket

    We're also sorry to hear you're leaving us... If there are any questions or difficulties in using the license, please let us know. We would be happy to help you to use TeamViewer! 🙋‍♀️

    Have a great day!

    Best, Carol


    Portuguese Community Moderator

  • Claire_Solutions2023
    Claire_Solutions2023 Posts: 8
    edited May 2023
    image.png


  • Claire_Solutions2023
    Claire_Solutions2023 Posts: 8

    Agree with other- not user friendly to cancel subscription or find where i can submit a ticket

    how do i do that re me been signed in in the screen above

  • User1123785634210876
    User1123785634210876 Posts: 1
    edited March 2023

    My subscription auto-renewed without notice and it seems like Teamviewer make it intentionally difficult to cancel the subscription and have the payment refunded. To say that I'm annoyed is an understatement. I apologise to the other users for my username, but after getting messed about and having to verify and then create a username for this stupid Support Forum, I couldn't think of a more fitting name. I fail to see how being so sneaky with taking payments from customers and then making it difficult for the customer to have their money refunded is a good business model. I'd be substantially less **bleep** if I'd been notified a week before the auto-renewal was going to happen so that I could decide whether it's something I'd like to continue with. If Teamviewer don't respond in the next 48 hours then I will contact Paypal to reverse the payment.

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