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License not working

I upgraded my membership yesterday and it worked, logged in today and showing as free user

Cant create support ticket, HELP!

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Comments

  • Esther
    Esther Posts: 3,989 Community Manager 🌍

    Hi @ThinkMoney 

    Thanks for your post.

    Would you mind checking with your accounting whether there are outstanding invoices? This would explain why the new license is not working.

    I hope this info helps,

    Esther

    Community Manager
  • Thanks Esther, I believe there was and thats why we went ahead and tried to pay with credit card. That may not have been the right way to do it