Cannot Sign In

tvan123

Despite my use of TeamViewer earlier in the day, I cannot sign in to my TeamViewer account now, even though I am connected to the internet. I've tried restarting my computer and re-installing teamviewer. I'm using macOs.

"You are currently offline"

Any help would be appreciated...

 

tvan123

This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.

tvan123

This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.

JimHaynes

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@tvan123 wrote:

This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.

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Where did you find Preferences? I can not sign in on one of my Apple computers

tvan123

 

JimHaynes

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@tvan123 wrote:

 

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I looked there but I could not find in any of the tabs "delete configuration files" box in the preferences -> uninstall, and then reinstalled."  Nothing about uninstall.

tvan123

Look at the bottom of the "Advanced" tab... in preferences