Cannot Sign In

Despite my use of TeamViewer earlier in the day, I cannot sign in to my TeamViewer account now, even though I am connected to the internet. I've tried restarting my computer and re-installing teamviewer. I'm using macOs.

"You are currently offline"

Screenshot 2020-05-12 13.42.58.png

Any help would be appreciated...

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tvan123

This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.

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tvan123

This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.

JimHaynes

@tvan123 wrote:
This issue was solved after I hit the "delete configuration files" box in the preferences -> uninstall, and then reinstalled.

Where did you find Preferences? I can not sign in on one of my Apple computers

tvan123

Screen Shot 2020-05-18 at 1.58.47 PM.png

JimHaynes

@tvan123 wrote:

I looked there but I could not find in any of the tabs "delete configuration files" box in the preferences -> uninstall, and then reinstalled." Nothing about uninstall.

tvan123

Look at the bottom of the "Advanced" tab... in preferences

Screenshot 2020-05-18 14.17.14.png