Scrolling using a Mac touchpad is broken

I'm using TeamViewer on Mac (with different macOS versions) to control a Windows 10 computer, and whenever I'm scrolling vertically using the Mac trackpad, happens to trigger horizontal scrolling at the same time, which forces me to use a mouse with a scroll wheel for certain tasks like programming.

This is very very frustrating because I find the keyboard mapping excellent and I really feel like the remote machine is actually the one I'm directly working on.

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Windows

macOS

Issue

Commercial usage

TeamViewer 15

Accepted answers

JeanK

Hi all,

The Public beta v15.35.3 is now available to download!

As described above, feel free to install it on your devices and check if it fixes the issue!

Happy to hear about your feedback.

/JeanK

@vr_driver @pooh_1401 @macbook1995 @nealcroxford @pikrr

All comments

JoshP

Hello Everyone,

Thanks for this feedback, and for bringing this to our attention.

Based on the recent reports found in this older thread, we will forward this issue internally so it may be looked into.

As soon as we have more information, we will reach out here.

Thanks in advance for your patience and understanding.

macbook1995

https://community.teamviewer.com/English/discussion/comment/138417#Comment_138417

hi himeko, i have enable both my host Macbook Teamviewer to Public Beta (MacOS version of insider builds) and my remote dekstop PC to Insider Builds. It still doesn't work at the moment.

Teamviewer Team, I am subscribing business license, please solve this bug ASAP ! Tell me how autocad works without mouse scrolling function!

kevupton

I have this problem as well. This issue makes it unbearable to use Teamviewer. Is there any other platforms that can be used for mac?

macbook1995

i hav the same problem here.

My mouse scrolling wheel doesnt work on teamviewer remote access dekstop , it works fine locally on my macbook.

Any solution to this ? As it is real annoying affecting my working efficiency

EL2I_OlivierMuller

Hi,

I have the exact same issue, for at least a week (I noticed the problem Friday August 26, 2022).

The issue can also be monitored quite easily by trying to scroll in a stylsheet (like Excel): when you'll try to scroll vertically it will instead scroll horizontally : scrolling Down -> scroll Left and scrolling Up -> scroll Right (Note that the horizontall scroll work like intendead).

That also mean that in some softwares, such as Notepad, when there are no horizontal scrollbar, the scrolling is reversed, because for it, scrolling to Right means scrolling downward and vice versa.

In many other cases the scroll is just not working, probably because the vertical scrolling is not implemented/suported.

My currently TeamViewer versions are:

- local computer : Insider version "15.34.1 (64 bits) Preview", with Windows 11 (21H2, build 22000.856)

- remote computer : "15.33.7 (32 bits)", with Windows 10 (21H2, build 19044.1949)

CBBE1

Has anyone been able to resolve this? Scroll wheel has stopped working in my TV sessions a couple of weeks ago. Scroll works fine on my desktop but when I remote in via TV, I cannot use scroll within the session. It works fine in both machines when you are working directly on them - just doesn't work remotely.

vr_driver

+1 for the bug. Rather frustrating when I need to zoom in for audio editing. An expedited fix would be much appreciated.

Connecting from Mac (12.5.1 (21G83)) -> Windows Server 2019 v1809

TV versions: 15.34.1 (29d9d5bbcdf) -> 14.5.2452

JeanK

Hi all,

The Public beta v15.35.3 is now available to download!

As described above, feel free to install it on your devices and check if it fixes the issue!

Happy to hear about your feedback.

/JeanK

@vr_driver @pooh_1401 @macbook1995 @nealcroxford @pikrr

pooh_1401

My Macbook also has the same error. When connected to my desktop I can't scroll down, up scrolling is working. Of course scrolling is working locally. hix .... I installed version 15.34.4 for MacOS. I don't know how to fix it

vr_driver

Hey TeamViewer team. Where are we at this this no scroll bug??? This is a 1%er bug that has to be squashed, as it causes fundamental desktop use to be ruined. @JoshP

Himeko

Hope this is fixed soon, it's a pain using a remote computer like this.

EpicLPer

In the meantime you can install an older version to fix this, here's one I found on WayBackMachine (please check the signature first and make sure before you install that it indeed is from TeamViewer!!! I take no responsibility!):

15.30.3.0 - 64 Bit: [Removed per Community Guidelines]

rwendt

My mouse scroll works fine on my local pc, but after connecting via team viewer the scroll does not work. Anyone ever have this issue? Thanks

Miro

Same issue I've got as well

Any update on this?

Thanks

psathas

Same problem here. Scrolling is not working properly from my MacBook.

tenix

Parallels work and cost less, TeamViewer does not seem to care to fix this. Makes it useless for me too.

JeanK

That's great to hear! Thanks a lot for getting back so quickly. 🙌

pikrr

The Public Beta v15.35.3 resolves the broken mouse wheel behaviour on macOS Catalina 10.15.7. Thanks!

pikrr

It would be helpful if at least the version prior to 15.34.4 could be made available for download, allowing for a rollback.

With this type of crippling bug, and the expected fix time -- to reach just a public beta -- we for sure are going to disable automatic updates.

Also, "the only solution to scroll is to use the touchpad" does not apply to Mac clients without a touchpad, e.g. MacMini.

JeanK

Hi all,

After talking with our dev team, I can confirm that this issue is fixed in our next Public beta that will be available in a few days.

This article shows you how to access the Public beta in macOS.

In the meantime, the only solution to scroll is to use the touchpad.

I'll ping you guys in this thread once the Public beta that includes the fix is available.

Thank you in advance for your patience and understanding.

/JeanK

pikrr

Same issue here. Mouse wheel scrolling is completely broken, making TeamViewer unusable. This is not the first time this bug has been there, and apparently it has resurfaced.

Some data points:

macOS Catalina, 10.15.7

Remote Desktop to Windows 10

TeamViewer 15.34.4 -- broken mouse wheel behaviour

TeamViewer 15.35.1 -- broken mouse wheel behaviour

JeanK

Hello all,

Thanks a lot for all your reports. 🙌

We are currently checking with our dev team and will revert as soon as we have more information to share.

Thank you for your patience and trust.

/JeanK

pooh_1401

https://community.teamviewer.com/English/discussion/comment/138417#Comment_138417

Not work for me :(

Himeko

Try the insider builds, latest one works for me again.

giorgio169fve15

Good morning,

since a week the scrolling of my two optical mouses is not working on the team viewer session, on my mac everything is working fine. Have been some updates that changed the settings?

Thanks in advance

macbook1995

Im facing the same issue here as well.

Mouse scrolling in teamviewer remote dekstop stop working today, while it works fine locally on my mac.

pooh_1401

https://community.teamviewer.com/English/discussion/comment/137878#Comment_137878

My Macbook also has the same error. I don't know how to fix it hix

pooh_1401

https://community.teamviewer.com/English/discussion/comment/137936#Comment_137936

How to fixed it? Can you help me?

Dave_BKB

Also having issues with scrolling from Macbook to a Windows machine as well - did anyone find a solution?

romeroabelleira

This is super frustrating. I keep an old mouse attached just because of Teamviewer. I'd appreciate a timeline on a fix or even just the knowledge that this is anywhere on the company's radar.