Scrolling using a Mac touchpad is broken

I'm using TeamViewer on Mac (with different macOS versions) to control a Windows 10 computer, and whenever I'm scrolling vertically using the Mac trackpad, happens to trigger horizontal scrolling at the same time, which forces me to use a mouse with a scroll wheel for certain tasks like programming.

This is very very frustrating because I find the keyboard mapping excellent and I really feel like the remote machine is actually the one I'm directly working on.

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Windows

macOS

Issue

Commercial usage

TeamViewer 15

Accepted answers

JeanK

Hi all,

The Public beta v15.35.3 is now available to download!

As described above, feel free to install it on your devices and check if it fixes the issue!

Happy to hear about your feedback.

/JeanK

@vr_driver @pooh_1401 @macbook1995 @nealcroxford @pikrr

All comments

Gorgull

https://community.teamviewer.com/English/discussion/comment/138478#Comment_138478

Thanks, this version finally fixes the scrolling problem :)

However and for some reason, the latest official / release build prevents from connecting to a LAN TeamViewer using an IP address, which sound like a bug considering the beta build doesn't suffer from the same problem.

Anyways, thanks again for your answer, it really helps.

pooh_1401

https://community.teamviewer.com/English/discussion/comment/138478#Comment_138478

Hi JeanK

The beta just only scroll to use the touchpad not on mouse

I'm waiting to fix this error :(

I use on MacOS Big Sur

JeanK

That's great to hear! Thanks a lot for getting back so quickly. 🙌

pikrr

The Public Beta v15.35.3 resolves the broken mouse wheel behaviour on macOS Catalina 10.15.7. Thanks!

JeanK

Hi all,

The Public beta v15.35.3 is now available to download!

As described above, feel free to install it on your devices and check if it fixes the issue!

Happy to hear about your feedback.

/JeanK

@vr_driver @pooh_1401 @macbook1995 @nealcroxford @pikrr

pikrr

It would be helpful if at least the version prior to 15.34.4 could be made available for download, allowing for a rollback.

With this type of crippling bug, and the expected fix time -- to reach just a public beta -- we for sure are going to disable automatic updates.

Also, "the only solution to scroll is to use the touchpad" does not apply to Mac clients without a touchpad, e.g. MacMini.

JeanK

Hi all,

After talking with our dev team, I can confirm that this issue is fixed in our next Public beta that will be available in a few days.

This article shows you how to access the Public beta in macOS.

In the meantime, the only solution to scroll is to use the touchpad.

I'll ping you guys in this thread once the Public beta that includes the fix is available.

Thank you in advance for your patience and understanding.

/JeanK

pikrr

Same issue here. Mouse wheel scrolling is completely broken, making TeamViewer unusable. This is not the first time this bug has been there, and apparently it has resurfaced.

Some data points:

macOS Catalina, 10.15.7

Remote Desktop to Windows 10

TeamViewer 15.34.4 -- broken mouse wheel behaviour

TeamViewer 15.35.1 -- broken mouse wheel behaviour

JeanK

Hello all,

Thanks a lot for all your reports. 🙌

We are currently checking with our dev team and will revert as soon as we have more information to share.

Thank you for your patience and trust.

/JeanK

macbook1995

https://community.teamviewer.com/English/discussion/comment/138417#Comment_138417

hi himeko, i have enable both my host Macbook Teamviewer to Public Beta (MacOS version of insider builds) and my remote dekstop PC to Insider Builds. It still doesn't work at the moment.

Teamviewer Team, I am subscribing business license, please solve this bug ASAP ! Tell me how autocad works without mouse scrolling function!

pooh_1401

https://community.teamviewer.com/English/discussion/comment/138417#Comment_138417

Not work for me :(

Himeko

Try the insider builds, latest one works for me again.

macbook1995

i hav the same problem here.

My mouse scrolling wheel doesnt work on teamviewer remote access dekstop , it works fine locally on my macbook.

Any solution to this ? As it is real annoying affecting my working efficiency

macbook1995

Im facing the same issue here as well.

Mouse scrolling in teamviewer remote dekstop stop working today, while it works fine locally on my mac.

pooh_1401

https://community.teamviewer.com/English/discussion/comment/137878#Comment_137878

My Macbook also has the same error. I don't know how to fix it hix

pooh_1401

https://community.teamviewer.com/English/discussion/comment/137936#Comment_137936

How to fixed it? Can you help me?

pooh_1401

My Macbook also has the same error. When connected to my desktop I can't scroll down, up scrolling is working. Of course scrolling is working locally. hix .... I installed version 15.34.4 for MacOS. I don't know how to fix it

nealcroxford

The mouse scroll wheel has stopped working when I remotely control a PC via teamviewer. The scroll wheel works locally on apps on my mac, but do not work at all via teamviewer. This work working last week.

Any ideas?

Himeko

https://community.teamviewer.com/English/discussion/comment/138270#Comment_138270

It seems to be fixed for me, though I'm using another guest PC now. Sept 23rd update.

vr_driver

Hey TeamViewer team. Where are we at this this no scroll bug??? This is a 1%er bug that has to be squashed, as it causes fundamental desktop use to be ruined. @JoshP

Keesue

Fixed! Many thanks.

vr_driver

Funny. I've just updated to the latest version on my mac: Version: 15.34.4 (30c336d9f03)

No scrolling at all now. lol

Keesue

https://community.teamviewer.com/English/discussion/comment/137492#Comment_137492

**************Fixed*************

slemay

I'm seeing the exact same thing here - it's a bug for sure. I was hoping they'd have fixed it by now. :(

GVV

Hi,

I have a question regarding a scrolling issue I have when connected to my laptop.

I'm running the latest insider version of TV on both sides (15.34.2) . I don't know if the mouse model does matter so for complete information, my mouse is a Steelseries Rival 600.

When connected to my laptop I can't scroll down, up scrolling is working. Of course scrolling is working locally.

Any suggestions what to do? Is this a common issue?

fsgiudice

same error here using TV 15.34.2 currently.

Mouse wheel scroll down problem happens from about 2 months.

Now with today update also wheel scroll up does not work.

Connected either from Windows PC to Windows PC both with Windows 10 Pro updated to last patch than from NB Windows 11 Pro to Windows 10 Pro. But same problem towards customers PC.

DNScompanies

Met too on bot a 65" samsung and an 85" samsung. Super annoying. TeamViewer must realize we're using large monitors so we don't need to stack our sessions... right?

......As I grab the scroll bar to slide down to the "Post Comment" button :-/

cbs01

Having the same issue here. Not able to mouse scroll while in a TV session. Scrolling works otherwise outside of a TV session. Did a recent update break this? Thanks

CBBE1

Has anyone been able to resolve this? Scroll wheel has stopped working in my TV sessions a couple of weeks ago. Scroll works fine on my desktop but when I remote in via TV, I cannot use scroll within the session. It works fine in both machines when you are working directly on them - just doesn't work remotely.

vr_driver

+1 for the bug. Rather frustrating when I need to zoom in for audio editing. An expedited fix would be much appreciated.

Connecting from Mac (12.5.1 (21G83)) -> Windows Server 2019 v1809

TV versions: 15.34.1 (29d9d5bbcdf) -> 14.5.2452