Didn't receive activation email

Ober0n

Hello,

I made a purchase today, received order confirmation, but didn't receive activation email.

Checked all Spam, Trash, etc. folder and still nothing.

Can someone check the status of the order?

Regards,

Nikolay

 

Ober0n

Hello,

The activation email arrived today without any additional action on my side.

For future reference, I assume 24 hours is just a normal delay and the wording in the first email  - "You will receive your activation key and invoice within the next minutes" - is slightly misleading...

Regards,

Nikolay

Ober0n

Forgot to add the order number: **Please Do Not Post Invoice Numbers**

Regards,

Nikolay

Fiona_G

Hi @Ober0n,

Thank you for your message and welcome to our community.

We are sorry to hear about the issue. Please kindly contact our support team via phone support.

Our customer support team will be glad to help you with your request.

Best regards,

Fiona

Ober0n

Hello,

The activation email arrived today without any additional action on my side.

For future reference, I assume 24 hours is just a normal delay and the wording in the first email  - "You will receive your activation key and invoice within the next minutes" - is slightly misleading...

Regards,

Nikolay