Activation problem paid but i can't change my status

fabioottavi

Hi,

i have a big issue. I've paid the invoice but the accoiunt is in free version and i can't find where is the license key to activate it.

Someone can help me?

Best,
Fabio

Fiona_G

Hi @fabioottavi,

Thank you for your post and welcome to our community.

We are sorry about the inconvenience caused. Firstly, please kindly check if you log in with your licensed account. Secondly, depending on various license types, the activation processes and their usages are different. Please also check out How to activate your license.

If the issue continues, could you please provide more information like your license type?

Alternatively, you can call our support team for further assistance.

I hope the information would be helpful.

Best regards,

Fiona