I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?
Hi @JeanK ,
I created a ticket to cancel my subscription weeks ago (maybe a month), but there's no any response from Teamviewer yet. Why is it so hard to cancel the subscription from Teamviewer? Can someone respond to me asap? My current subscription is to be auto renewed soon, but i don't want to renew. If I get charged, because your delay of hanlding of my ticket, i'll ask my credit card company to get refund from Teamviewer!
Dear @JeanK .
I can't belive your statment because I can't open a ticket on the https://www.teamviewer.com/en/support/contact/ site. When I follow the link on the site abouve https://www.teamviewer.com/support/ I can only contact sales or support.
Contact Sales: https://www.teamviewer.com/en/support/sales-inquiry/ Here can I contact sales, but still not open a ticket. the link to cancle redirects to https://support.teamviewer.com/ It's a dead circle
Contact Support: https://support.teamviewer.com/ This redirects to https://community.teamviewer.com/?category.id=en Where can I open a ticket there?
I will cancel my TeamViewer Business Abo please tell me how I can easily do this!
Hi @JvdP ,
Thank you for your post.
If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community. So please keep in mind that submitting a ticket requires a valid TeamViewer license.
If you can't raise a ticket from this link, please call our support team so they will assist you further.
Hope this will be helpful.
All the best,Yuri
I will also not be buying another TeamViewer product for this very reason.
Feels like a scam.
The people at Teamviewer are unethical.
I was forced to upgrade to a commercial package in 2018 so that I could help my family with issues on their computers. I had 8 or 9 machines running at the time. 4 or 5 family members and a few of my own. 2 Media servers attached to speakers, games machine, laptop, etc. I used to access these machines from any machine to play music, etc. Because of the number of machines, I was flagged as commercial use. I contacted teamviewer each year the message came up and they would reset it. Eventually, Teamviewer told me they wouldn't reset it anymore and said that if I upgraded, everything would be fine. I eventually gave in and upgraded only to discover I could only connect to 2 machines or so. When I got hold of them, they told me I had to upgrade again. I informed them I would never have upgraded if I knew this and that I would not be using the software going forward. I told them I felt ripped off. Their attitude **bleep** at the time as they basically just said I must pay more. I then decided to terminate all my use of the software and over the course of the months that followed, I ended use of all teamviewer software and switched to an alternative. Now, a year after being ripped off, they are insisting I pay them again for software that is overpriced, doesn't deliver on my needs and that I do not use. I have informed them on 6 or so occasions (over and above my initial debate that I had them at the time when I initially upgraded) that I am not renewing but they will not accept it and insist on handing me over to a collection agency.
I want to cancel my subscription. The link provided in the solution does not direct me to any ticket, I can't find it anywhere. I tried calling, but no consultant is available. I have emailed you and got an automatic response:Dear customer,Please note that this email is an automated notification, which is unable to receive replies. If you need assistance, please contact us via www.teamviewer.com/support.
Cancel my subscription (both of them) and leave me alone. I consider my renewal cancelled. I did everything I could to make that happen.
Hi @Olsec, Hi @angrymob1
Thanks for your posts.
We received both of your recent cancellation requests and my colleagues have already been in contact with you. Kindly ask you to double check the last messages of my colleagues in your mailboxes.
All tickets we receive from our customers will be processed accordingly. Therefore, I kindly ask you to be a little bit more patient until you receive a confirmation.
If there are any further questions, feel free to contact us again.
Wish you a great day.
All the best, Natascha
this looks almost like a scam... I'm having a problem with raising a ticket about cancellation.
Hi Natasha,
Can you please assist with cancelling my subscription?
I'm following the prompts and advise from your colleagues. The support from Germany, which is apparently helping UK customer base with overflow queries stopped responding and I'm left with vague advises about raising a ticket, which make me to go in circles on your support pages and forums as no clear interface for raising a ticket can be found.
Thank you.
Hello @roberttopolski
We are sorry to hear you had difficulties to cancel your license. ?
I confirm you that your license has already been cancelled by the customer care representative you have spoken to. You also got a credit note, the refund will be processed shortly. ?
If there is anything else we can do, please let us know.
Best,
Very difficult to send an email. We need to cancel our plan immediately. The link provided below does not go anywhere. Simply does not work. We alredy sent an email to contact@teamviewer.com. I hope someone will reply. Sales@teamviewer.com is not active email anymore.
Hello @BIlyana,
Sending an email to contact@teamviewer.com won't count as a cancellation request.
To cancel a license, you need to open a ticket. ?
You can open a ticket here: https://support.teamviewer.com/a/
You will find all the information you need in our Knowledge Base article here: How / until when can I cancel my subscription?
I hope this could help. ?
If not, do not hesitate to ask your questions here.
Cheers,
Hi,
It is my second reply. I don't know why but my first one was not shown anymore.In a nutshell, I have to say that it is the WORST service I ever seen in my life. Really. I do not appreciate the way we have to cancel the licence. I already lost 1 hour of work the previous week to understand how everything works here. And I'm not able to create your ticket.You must change that.
@JeanK, following your steps did not work at all for me. I'm redirected here in the community.
EDIT: My licenses are not registred into this account because when buying your teamviewer licences, it is not mandatory to have an account. Maybe all the problem is how can I registred my licences into this account to get access to the actual ticket portal.
Hello,our company also received invoice with renewal We would like to cancel our subsrcibtion but I can't find way how to.Please contact me.Kind regards,Martina
Thank you @RenaudEngie
I have been looking for more than one hour, so it is absolutely not 'easy' to find, and I al starting to think that it is something wanted by teamviewer, to make it more difficult.
I don't need to register anything since I just want to submit a ticket. But I understand what you say, but until I will not have a link provided by the support, I can't do anything.
Thank you for your help and your answer,
Thank you everybody!
@Yuri_T wrote: Hi @MarinkaC Thank you for your post.Please note that the community isn't an official way to receive an individual assistance for cancellation and payment.Therefore, kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK In order to request cancellation of a license, you will need to use your TeamViewer account that is associeated with your license. How to submit a ticketMore information on subscriptions, including cancellations, can be found in our Knowledgebase: All About SubscriptionsAlso, you can reach out to our support team directly via local numbers found here.I apologize for any inconvenience caused.We thank you for your understanding in advance.Kind regards,Yuri
Hi @MarinkaC
Please note that the community isn't an official way to receive an individual assistance for cancellation and payment.Therefore, kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK
In order to request cancellation of a license, you will need to use your TeamViewer account that is associeated with your license. How to submit a ticket
More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions
Also, you can reach out to our support team directly via local numbers found here.
I apologize for any inconvenience caused.We thank you for your understanding in advance.
Kind regards,Yuri
Hi Yuri,
No one is helping me, everyone is just saying about your terms and conditions. We received an email on Saturday 16/05/2020 and the money was taken back from my card on Monday 18/05/2020.
I was on your support, explaining to them the difficulties about the COVID -19 for the business, that my father is retiring so we cannot use team viewer any longer.
Your support told me not to cry on the phone!!!????
How are you dealing with your customers in those difficult situations?
We don't need your TeamViewer subscription anymore and I need to get the full refund back.
Please escalate the ticket
33544672
Hi all
Apparently, an email sent to discuss upgrading, is grounds for changing my licence from V12 perpetual to an unwanted and un-requested yearly subscription. My original email actully included these words... 'However, I don’t wish to pay for yearly upgrades/licences for my current support PCs'
I am then told to open a support ticket! I didn't need this all the way through the Covid-19 lockdown, we issue a PO for any orders we place, none has been raised with Teamviewer.
I can only guess that they are on the verge of administration, and need to steal as much money as possible, from their dwindelling customer base!
I am told to raise a support ticket! Why, it's not a support issue, do their accounts have issues dealing with, oh you know, account queries?
Then to my astonishment, they say they are going to take the money anyway! from where exactly. At least it's not my problem!
I'm not a big user of Teamviewer anymore, so will be moving over to the **Third Party Product** platform or even **Third Party Product** and although the loss of revenue from me is low, the amount of customers I will now 'NOT' be recommending Teamviewer to, probably equates to £5k pa.
Oh well, I used to think Teamviewer were a good company to deal with, however they appear to have lost
I sincerely hope you regain the ability to support YOUR customers, learn to read & understand emails
Good luck with that!
Hello @King_Albert_20,
Thank you for your message and welcome to the TeamViewer Community! ?
In this case, I would recommend to ask your credit card provider to cancel the payment.
As the invoice should be adressed to your former company, the due amount will have to be paid by them.
Best regards
I signed up for teamviewer as a business, the licenses are given to my staff. So the staff have registered licenses to their own email addresses.
So the email address I used to purchase the licenses does not have a license registered to it. This means I am unable to login to the portal and submit a request to cancel. Despite the fact that you are sending invoices and updates to my email address.
I spent 15mins waiting to speak to an advisor who said I should email salesteam at teamviewer dot com with my cancellation request and they will send it on to the correct team.
It is a very bad system you have where the email account used to buy the licenses cannot then access the support portal. I cannot log in to anywhere in teamviewer to see my account details or change my licenses, despite paying over £1000 a year for them, no visibilty, at all, none! This looks like fraudulent activity to prevent users from cancelling subscriptions. I will be posting google reviews to this effect to help potential clients stay clear of this product. Everyone will need to cancel at some point.
Agree. **bleep** poor service. Once they charge you, they will find any excuse to avoid refund.
I want to cancel my subsription. But there is not way I could create a ticket!
Please advise!
Hi @DavinALP,
Thank you for your message and welcome to our community.
Regarding your subscription/payment/cancellation issues, please call our support team or raise a ticket to get one on one support. Please note, telephone support is not included in the Remote Acces plan.
Our support team will be happy to assist.
Best regards,
Fiona
I was literally told to make a post here from the phone represenitive but okay. ill try again i guess.
Hi Team Viewer,
From Invoice No. **Please do not post TeamViewer IDs** in a picture below. Please cancel automatically renew subscription for Team Viewer 2 licenses.
Thanks & Regards
Thanachart R.
I tried to avoid getting charged for this year subscription by deleting the account but i still got charged, i really need the refound and cancel the subscription.
Dear Sir/Madam,
I am trying to access teamviewer support portal for creating a ticket, however it doesn't let me login and instead says that the credentials I have provided is wrong. Whereas, using the same credentials I am able to login to teamviewer account.
I kindly request you to terminate my subscription. I have written an email to salesteam@teamviewer.com and a copy of an invoice was also sent.
Thanks,
Abdul Majid Shaik
Abdul M Shaik
