link icon
Ask The Community

formal complaint

bartoc Posts: 8 ✭✭
edited January 10 in General Questions

Hi ,

My free license has been converted to business without justification nor warning.

I was forcefuly obliged to pay to fix a problem on my parents' PC. This is clearly NOT a commercial use.

I replied to emails I received that I didn't want teamviewer. I deleted my original account. Everything has been ignored. 

I had never intended to renew my subscription. Teamviewer didn't warn that the renewal was automatic. I didn't see any warning about the renewal last year nor recently. I have been told that the email I received are NOREPLY emails that nobody will see.

TeamViewer seems to hide their renewal process as abusive predatory tactic. All communication has been done in German. That language is not spoken in our city. The support was near impossible to reach and finally answered "I don't have time for this" during the discussion. 

I never seen as bad a support and company as Teamviewer in 20 years of IT. You should all be ashamed of yourself.



  • hdtvguy
    hdtvguy Posts: 3 ✭✭
    edited December 2021

    Agreed. Thsi is insane. I have used the free version for a few years. At my company we bought the paid version becasue I liked it so much, but now my perosn veriosn is kicking me out becasue it says I am commerical My commercial work licenes is on seperate email and even computers. Their Virtual Chat **bleep** and sends me in circles trying to reset my licens. Teamviewer needs a competitor asn I will move my personla and not renew my companies account. 

  • IMD_TX
    IMD_TX Posts: 1 Newbie

    I am having almost identical problems to you. I purchased TeamViewer 11 for $1500.00 based on the performance of the free version and the sales representatives assurance that I "owned" the software and I would not need to pay for it again. Now it is non-functional, I have received a new EULA that I supposedly can object to but there is no link to object, there is no explanation of the process to object, support virtual chat tells me that this is not their responsibility.

    I believe that I have been defrauded, and may resort to turning the matter over to the Texas State Attorney General to see if they can get any response. I am going to continue to try and reach someone for the rest of this week, then re-evaluate. Do you know how to find out if a class action suit has been, or could be, started?

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @IMD_TX,

    Thank you for your post. If you purchased a perpetual license, we recommend contacting our support team to check your license status. You´ll find the link to it in the top menu under Service --> Contact --> Give us a call.

    Regarding the updated EULA, please refer to this thread for our latest response.

    Thank you for your understanding in advance.

  • bartoc
    bartoc Posts: 8 ✭✭
    edited February 2021

    For the record:

    1. my license was abusively switched to commercial without immediate remedy or notification
    2. I cannot cancel or open a ticket since I deleted my account
    3. Teamviewer answered that they don't have to notify me if there is such a license switch since it's their software
    4. Support will just send back to community for help which probably won't fix my situation
    5. Credit partner issues threat while the discussion is ongoing with Teamviewer

    I never had a worse software support experience in 20+ years.

    Customers HAVE to be notified if a software company stops its service unless they pay. In particular if TV is at fault and a mistake needs to be corrected on the spot and not days or weeks later. The timeframe of fixing the issue without prior notification makes the whole argument from Teamviewer flawed.

  • bartoc
    bartoc Posts: 8 ✭✭

    By the way, I called your support. It was useless and counter productive.

  • bartoc
    bartoc Posts: 8 ✭✭

    Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.

  • bartoc
    bartoc Posts: 8 ✭✭

    Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.

  • Jason298
    Jason298 Posts: 1
    edited December 2021

    Agreed that TeamViewer is not like a responsive IT company anymore. So sad to see this.

  • mpferreira3
    mpferreira3 Posts: 4 Newbie
    edited January 13

    Dear TeamViewer team,

    I want to inform the payment of invoice [removed per Community Guidelines]

    I IMMEDIATELY demand the CANCELLATION of any TeamViewer service, and I come to demonstrate my deep DISSATISFACTION with the abusive and predatory policy of improper charging.

    I will never use your services again, and I will never recommend the company to anyone again. I permanently deleted any TeamViewer

    program from my computers. I will file a lawsuit if the amount is not refunded in my credit card. According to the Consumer Defense Code, Brazilian law No. 8078/1990, automatic renewal in the supply of products or services is a PROHIBITED practice.

    For example, Art. 39 says:

    "It is forbidden for the supplier of products or services, among other abusive practices:

    III - send or deliver to the consumer, without prior request, any product, or provide any service;"

    As the automatic renewal was performed without authorization, the amounts unduly deducted from the credit card must be

    reimbursed in double, according to Art. 42:

    Art. 42. Sole paragraph. The consumer charged in an undue amount has the right to repeat the undue amount for an amount equal to

    twice what he paid in excess, plus monetary correction and legal interest unless there is a justifiable mistake. It is essential that, before renewal, there is a CONFIRMATION by the consumer of his intention to renew the contract. In addition, it becomes a situation of extreme embarrassment to be framed as a debtor in an international company. Therefore, I request action regarding the reversal of the amount of R$ 1335.00 on my credit card. If not, I will file a lawsuit together with my lawyers.

    Matheus Pinheiro Ferreira [removed per Community Guidelines] 😠

    Matheus Pinheiro Ferreira

  • AutelPeru
    AutelPeru Posts: 1

    Such a scam company. Same happened to me. It impossible to cancel their service and they want you to keep paying. No one answers the phone and you get no real responde of customer support. Stay away as far as possible of this company. Complete scam!

  • Cariappa
    Cariappa Posts: 4 ✭✭

    Completely agree, terrible service and impossible to cancel a subscription. Why do they have to messagings round with clients, they could have had a good run and just been fair, the bad press and reputation they are acquiring will bring the company down.