I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
I am also not happy with teamviewer and want to cancel my order.
I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period.
please inform how this can be done easily.
Hi @CopyInn
Thank you for your post.
The renewal is taking the same billing details you had for the first order. On your invoice it is stated which payment method is chosen (PayPal or credit card) in the text underneath the table.
You are right, there are no billing information available in your TeamViewer login. Please feel free to call your local sales department whenever you are having a question in regards to your license or billing.
I hope, this information is helpful.
Thank you, Esther
I have a business license for Teamviewer 12 and need to get a response from teamviewer on my question of removing autorenew or the process to follow i.e. who to contact.
Thank you
Tel. +1 800 638 0253 is the number I called, it was a quiz to win a cruise or something. (its the number ini your billing email footer)
**Please do not post TeamViewer IDs** is the invoice number.
Hello. ( I am not good at speaking English. So, Please understand even if my explanation is not enough)
I purchased the plan (TeamViewer Remote Access) on my mistake. I paid on August 22 and canceled the subscription right away on August 22.
name is DESKTOP-KU[removed per Community Guidelines]. Invoice number is [removed per Community Guidelines].
I don't want to use Teamviewer anymore and so I want to get a full refund immediately.
Please reply as soon as possible. Thank you.
my email address is [removed per Community Guidelines]
Had similar experience. Great product, but subject to terrible AR dept. Was accused of not paying after one year and only when I advised in writing that I did not want to renew. Called AR to try to clarify. Send copy of credit card statement as requested, which they claimed that they did not receive. AR took easy route of assigning my file to German collection agency.
After numerous follow up numerous times, where I cc customer service, the proof of payment was forwarded to another dept, who issued a credit note - which is odd - as this implies that they owe me $. I was tempted to write to their CFO about how they manage their accounts but I suspect the email will end up in the same place as my initial credit card payment and other emails. So instead buyer beware !
Hi @Hamco,
Thank you for posting and we are sorry to hear about the cancellation request.
Is there anything we can help you with the license-related issue?
For cancellation requests, we would like to advise you to submit a support ticket to the TeamViewer Support Team and the support representative will then go ahead to update you about the cancellation.
We appreciate your understanding in getting the answer about the cancellation.
Best,
Ying_Q
Hi @Bizadmin,
Thank you for reaching out to the Community
In order to cancel your subscription license, it is required to submit a support ticket.
Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:
If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat
Thank you for your understanding.
Akiho
P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics.
Hi all,
Thanks for reaching out to our Community, and I'm sorry to hear you're canceling your subscription.
Please know that all cancellation requests must be processed by the designated team - our moderation team can't process these requests in the Community.
If you're having difficulties opening a ticket, we advise contacting our support team directly using the local phone numbers.
@JoeMuniz if you have not received the email/ticket from our representative, we advise giving them another call to get the situation clarified.
Please let us know if you need any further help.
Best, Carol
I am writing to follow up on my refund request that I submitted 19 days ago. I have not received a response from your team and I am concerned about the status of my request.
Could you please confirm if my refund request has been received and if it is being processed? I would appreciate any information you can provide on the status of my refund.
Thank you for your assistance in this matter.
As others have noted, cancellation of your account is extremely difficult. I have created two tickets (as per the required process), but have heard nothing back from TeamViewer. This process is very frustrating and they don't even have an option to talk to someone in accounting when you call.
Could someone at TeamViewer please contact me to confirm that my account is being canceled.
I'm curious -- have you heard back from this?
Sad that a company that has been around for twenty years resorts to such obviously predatory practices. I work in a small start up and we make it easy to cancel your subscription because that's respectful to the customer.
Here, even though cancellations would be an incredibly easy thing to manage, not only do they implement a ridiculous 28 day notice thing, but they make it impossible to cancel and claim that we need to submit a support ticket for security reasons lol.
Our account was just auto-renewed even though we haven't used the service, so I am trying to cancel 12 months before the next auto-renewal, yet my account dashboard doesn't provide the option, the website goes in a crazy loop where submitting a ticket to cancel isnt even an option and I get sent to this community thing instead of being given the option to create a support ticket, the customer support system via phone just cuts off when you wait for a representative to pick up at the end of string of options you have to select to get to cancellation, and then chat on the website says that all the agents are busy and you just sit there waiting in a queue that results in no progress. I'm now ten people back in the queue, it took 15 minutes to go from 11 to 10, and I have no doubt that I'll wait for hours, get to being next in the queue, and the chat bot window will close.
This is so obviously an intentional practice, and the only description for it is intentionally predatory. If you can't sustain your business without exploiting your pre-existing customers then you need to re-examine your reason for existing.
Good day. I would like to request an unsubscribe. I am not interested in using Teamviewer services. I just wanted to try the free version, which you probably don't have. Will it be possible to solve it here? Thank you.
We are trying to do the same, we tried to cancel the subscription within 1 day (rules say it is ok to do so in 7 days), but we are chased by 3rd party agent threathening us with lawyers. It is pure nightmare. The worst thing about this is, that we are paying the other account. I hope once this is setteled down we are able to find better company than Teamviewer.
After one year of great product, we have concluded we no longer need this service.
So I called Support to cancel this subscription. Unfortunately, they did not process this and no email receipt was sent to me. After getting billed for an extra year because of TechSupport failure to process we tried the Create Ticket Link and that just doesn't work! Endless loop going back to the same page. It's like they broke that on purpose.
On the 3rd year, I email support for a ticket, and no response for over 30 days..
This product has no "Cancellation" process, and no "TechSupport" with proper trained personnel. It has no "Edit User Licenses", and no "Downgrade" option.
Customers beware. This product TEAM VIEWER is a perfect money pit. It has been 4Years now and I'm still a member and no way out. [removed per Community Guidelines]
Hi @JenW
I'm not sure if I'm using the wrong login credentials, but I'm experiencing the issue that you mentioned in the note. As soon as I click on your link, the page immediately redirects to the forum. Is there another way to submit a support request? Even when I call the Czech number +420 2 9618 1419, I only reach an English-speaking operator. I'm from the Czech Republic and I would appreciate Czech support. I'm not even sure if any registration has taken place. That's why I want to verify this information. I wouldn't want to pay for something I won't use.
I don't have any invoice number or license number. Or I don't know where to find such information.
Thank you. Jacob
Hi @Gebl123,
Welcome to the TeamViewer Community! ✨
For security reasons, we cannot handle requests related to professional licenses.
To cancel your subscription, you will need to submit a ticket.
To do so, please follow the steps below:
Our customer support will then take over your request and will come back to you.
Jen
Finally cancelled annual renewal license. However, since there is automatic charging it was already billed to my account. How to refund? Already informed your representative several times but she suggest to raise a ticket. Unfortunately, I am not successful in getting thru your system, so I use this forum to get an answer.
Hi @wilpeterson ,
I'm really sorry to hear about the negative experience you're having to contact our support team.
Please make sure you're calling the correct phone number on our webpage during our business hours.
If you still having trouble getting in touch with them, please send me a private message with your email, invoice and/or account number. (You just need to click on my username to see the private message button.)
Let us know how it goes.
Next Day Update - I got a hold of a support agent by waiting on hold. Turns out my subscription has been canceled for days. TeamViewer didn't notify me... seriously?
Hi @HAROLDBELL,
Thank you for reaching out to us in the TeamViewer Community!
There was a response from the support agent about 5 hours ago. Can you kindly check your email inbox for the case update, and I hope you are satisfied with the update.
edit -it's been 5 HOURS of waiting in the chat for a support agent. Although, this is the recommended mode of contacting support for "faster service" when holding. Make it make sense.
Greetings,
We have been attempting to contact someone at TeamViewer for some time now, and we are extremely disappointed in the lack of response we have received thus far. Our VP of Latin American operations submitted a ticket on September 13th, and we have yet to receive an update or even an expected response time. It is beyond frustrating to deal with the difficulty of canceling a subscription with your company, and we expect a prompt and satisfactory resolution to this matter.
We also attempted to reach out to support via chat, and we were highly disappointed with the service we received. We started the chat at 12:51 p.m. EST, and despite being the 17th in queue, we waited for over 3 hours - 1.5 hours in queue from 17 to 1 and another 1.5 sitting in 1st queue waiting for a response. We have attached a document detailing the chat conversation to this email.
The original support request number is #[removed per Community Guidelines], and the associated email is [removed per Community Guidelines]. We demand a confirmation of our subscription cancellation as soon as possible.
We hope that you take this matter seriously and provide us with a satisfactory resolution promptly.
Thank you.
I wish to cancel my Teamviewer subscription since it has not been used for a number of years years. I am being hounded by Teamviewer for subscription fees. It is not possible for me to login to the support site as I am not recognized as customer and am always diverted to the community site.
What can I do to ensure my subscription is officially cancelled?
Hi @GTGT,
We are sorry to know that you want to cancel the TeamViewer order.
All cancellation requests will need to be processed with the TeamViewer Support Team. Have you tried to call the team for the cancellation submission?
📌Note that the written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term. Please ensure that you meet the criteria for cancellation submission.
Hi @Auto_renew_SCAM,
Thank you for sharing your experience with us!
When your subscription renews automatically, it is for the next entire period of 12 months. There is no possibility to pause it, even if you no longer need it.
Regarding the cancellation policy, if you wish to cancel your subscription, you need to submit a ticket at least 28 days before the renewal date.
We invite you to refer to our dedicated article for more information: 📄 All about subscription.
If you have any further questions, feel free to ask them here!
please cancel out subscribtion Immediatly, We have not used this service in over a year or more.
Just run into the same issue with the unknown auto renew and notice period. I wanted to pause the serivce as we currently no longer need it but after this sharp practive I will not be recommending or using them again
