Commercial use - Connection time out

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Comments

  • Gman64
    Gman64 Posts: 4

    Hello i have been a private user for years.

    Recently i logged into my PC's from my girlfriends house (she lives in another city) and now my connection time out comes after a few seconds. For some reason i cannot stay connected anymore. Plz help or unflag my account in case it has been flagged for commercial use, because i don't use teamviewer commercially.

  • xarion
    xarion Posts: 0

    hi.

    same goes for me. and what bugs me the most, is that i cant find any e-mail to support for this, its only community forum. even when i try to call its only for the commercial us and not for privat persons.. I cant log into my own pc's or friends that need some help. so whould be nice if someone from Teamviewer take a look on this matter.

  • Maria_Gadineanu
    Maria_Gadineanu Posts: 1

    Hi,

    I use TeamViewer to connect to my personal phone, but being a Galaxy S9 and having issues with QS app, i use the Host one, which is tied to my account. Every time i login for anything (like file transfer) it kicks me out in around 30 seconds.


    Why?


    Also, any idea on how to deal with QS? when i connect, though i permit the app access, it says on the PC that the user has denied access... etc

  • Trehder
    Trehder Posts: 1

    I have exactly the same issue.

    I think there's nothing we can do. Either this is a bug in TeamViewer or company has changed its policy silently and now free sessions can last only 30 seconds per day. Stupid like a *bleep*, but this is how it looks like.

  • msr0987
    msr0987 Posts: 0

    Connection blocked after timeout

    Your license limits the max user duration.

    I am getting these errors while connecting to my other pc.

    help me

  • Prod
    Prod Posts: 2
    edited April 2021 
    You **bleep** me up with your sick discovery of commercial use! once a year I go from my phone to my home computer and give out that commercial use is detected! Are you all sick there or what? This is not the first time I am writing to you and you apologize for the erroneous discovery? Isn't it so difficult to fire the stupid employee who set it up ???


  • Prod
    Prod Posts: 2
    edited April 2021 
    The funny thing is that those 5 minutes about which it is written is a hoax. Only 30 seconds available


  • Manjunath_V
    Manjunath_V Posts: 2
    edited March 2021

    (Image deleted by a moderator. Please do not post any private information)

  • Lyse
    Lyse Posts: 1

    Same happens for me in Windows.

    Again I am experience some problems with my free Teamviewer account.

    My Windows 10 was installed in 2018 and Teamviewer been working fine, for use to other computers in my home, and helping a few friends and family over the internet. But now I can only connect to others for 30 seconds.

     I used to have a business account too on my working laptop, when I was working for an IT company.

    But since December I do not have access this account any more, and Teamviewer have not been used for business since before Christmas 2020 form my WAN IP address.  

    In 2016 I had similar issued and you helped me. The case number was : [#2790380]

  • Manjunath_V
    Manjunath_V Posts: 2
    edited March 2021

    Getting connection blocked after timeout and Team Viewer session has timed out and will closed


    (Please protect yourself, do not post any private information. Image deleted by a moderator)

  • Leling
    Leling Posts: 1
    edited March 2021

    Hello!

    please delete my Teamviewer account according to GDPR regulations and inform me about the deleted data and what data it was!

    Thank you very much!

    Yours sincerely.


    Reason:

    TV is not able to differentiate between commercial and private user - going back to ***third party product***.

  • BubaBen
    BubaBen Posts: 2
    edited March 2021

    Hello!

    please delete my Teamviewer account according to GDPR regulations and inform me about the deleted data and what data it was!

    Thank you very much!

    Yours sincerely.


    Reason: 

    TV is not able to differentiate between commercial and private user - going back to ***third party product*.

  • BubaBen
    BubaBen Posts: 2
    edited March 2021

    Just let your account be deleted -> GDPR regulations!

    And start using **third party product** again, the best you can do to remind TV about its roots - simple and easy remote access.

  • htunbak
    htunbak Posts: 0

    my licence limits the maximum session duration to a partner, immediate reconnects are blocked. 

    what does this mean. its blocked until a time after which if i try and reconnect it goes back to say its blcoked again. seems to be blocked indefinitely. please help.


    I'm a PhD student writing her thesis. i connect to a pc in my living room from my bedroom via my laptop becuase my pc is faster and has specialist software.

  • CDGHORN_1
    CDGHORN_1 Posts: 0

    Hello community. I have a laptop at home what I use for a plex media server. I haven’t any trouble using TeamViewer to connect to the laptop until 2 weeks ago. Now i keep getting time-out messages where it says that my maximum length of the session is passed but I can only connect for about 2 minutes. Is there anyway to solve this issue?

  • tomiakaz
    tomiakaz Posts: 0

    Same! Very frustrating, trying to help my family members and unable to!

  • kamerood60
    kamerood60 Posts: 1

    I have the same problem

  • Maikeru72
    Maikeru72 Posts: 0

    I just got the same problem, caring for my mum with dementia, now can't help her to scan her mail and pay the bills.

  • CDGHORN_1
    CDGHORN_1 Posts: 0
    Answer ✓

    I just got this message from TeamViewer:

    There can be cases where TeamViewer incorrectly flags your device as commercial and limits your connections even though you don't violate the licensing conditions. For more information on why this occurs, as well as a link to the reset form, please visit our community: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1


    i hope it helps everyone that commented

  • Saar
    Saar Posts: 0

    Hello,

    I have free license on team viewer and use it for private usages

    im getting this error: "Your teamviewer session has timed out and will be closed" when im trying to connect my other computer in my home

    any help?

    thx

  • 74nanashi47
    74nanashi47 Posts: 0

    I have the same problem!

    I run an update but that didn't change anything. I still get the message "Your teamviewer session has timed out and will be closed" after that I can't reconnect for 1 to 2 minutes. The next session is also autoclosing after half a minute or so.

  • CalvinMT
    CalvinMT Posts: 3

    Exactly the same problem.

    Free license, two computers and both logged in.

    Those are the two messages that pop-up after the session ends abruptly:

    • "Your TeamViewer session has timed out and will be closed."
    • "This was a free session sponsored by www.teamviewer.com. TeamViewer sessions are free of charge for personal use. We thank you for playing fair!"

    I never had this issue before and I'm currently using TeamViewer to connect to my other PC in the same home everyday for different university courses. Everything was OK until today...

    One of my computers is on Windows and the other one, which I connect to from the first one, is on Debian.

  • Ulmo20
    Ulmo20 Posts: 1
    edited March 2021

    Yes, just started to happen to me today. I use it to control my uncle's computer because he has no idea how to use a computer. I have had no problems until today. It logs me out after one minute, then says I have to wait 1 minute till I can log in "Connection Blocked after Timeout. Connections to this partner will be blocked until... *time'. But everytime I try again, the time just keeps changing to add one more minute so that I still can't connect.

    One interesting thing I noticed, I can still use the teamviewer on my phone to log in no problem. It's the same account info. Just can't use my computer.

  • Robert_Master
    Robert_Master Posts: 1
    edited March 2021

    The case may be that the program suspected commercial use. Sometimes this happens with too much use, heavy loads, or other reasons.

    I recommend you take a look at the explanations from this article: https://community.teamviewer.com/English/kb/articles/4712-how-exactly-is-private-use-defined

  • CalvinMT
    CalvinMT Posts: 3
    edited March 2021
    https://community.teamviewer.com/English/discussion/comment/115600#Comment_115600

    Thanks, but that redirects to (1) "Why do I see 'Commercial use suspected' / 'Commercial use detected'" and there's no message saying "Commercial use suspected", nor "Commercial use detected".

    (1) https://community.teamviewer.com/English/kb/articles/5265-why-do-i-see-commercial-use-suspected-commercial-use-detected

  • EdConnect
    EdConnect Posts: 1
    edited March 2021

    I use the software free at home!!! and also get after 1 minute connect the message 'time-out from the TeamViewer session.

    And again problems seems only to be solved, by buying the software.

    So, i try to find new software, because this is *bleep*

  • CalvinMT
    CalvinMT Posts: 3
    edited March 2021

    I'm trying the "Reset Management" in case @Robert_Master is right.

    https://www.teamviewer.com/en/reset-management/

  • Sasa5
    Sasa5 Posts: 2
    edited March 2021

    Hi All,



    I went through the process of declaration for non-commercial use a few month ago. It had been worked fine until now. Then, today, when I tried to connect to my mother's PC it started the old, well-known 'game', saying that too many sessions, commercial use detected and so on.


    Is there a need for renewal from time-to-time?


    Is it possible to play this fair? I am asking this question because the word 'fair' is shown in your messages every time I use it. These sudden 'games' don't seem to be fair to me. Maybe my English is not good enough and so I don't know what 'fair' means...


    Just to clarify: if you really allow us to use it for free, we would really be grateful. If you want to play 'games' just let us know and I promise that I won't try to use it.


    Please try to be honest. Thank you in advance.

  • jellyatt
    jellyatt Posts: 10
    edited March 2021
    TV Timed out.jpg

    This happens after about 1min

    Tv2.jpg

    Then this :(

    Then when I try again I get This;-

    tv3.jpg

    Can anyone help if not I will have to go with **Third Party Product** :(

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