I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi all,
Thanks for reaching out to our Community, and I'm sorry to hear you're canceling your subscription.
Please know that all cancellation requests must be processed by the designated team - our moderation team can't process these requests in the Community.
If you're having difficulties opening a ticket, we advise contacting our support team directly using the local phone numbers.
@JoeMuniz if you have not received the email/ticket from our representative, we advise giving them another call to get the situation clarified.
Please let us know if you need any further help.
Best, Carol
Hi @Bizadmin,
Thank you for reaching out to the Community
In order to cancel your subscription license, it is required to submit a support ticket.
Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:
If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat
Thank you for your understanding.
Best,
Akiho
P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics.
Hi @Hamco,
Thank you for posting and we are sorry to hear about the cancellation request.
Is there anything we can help you with the license-related issue?
For cancellation requests, we would like to advise you to submit a support ticket to the TeamViewer Support Team and the support representative will then go ahead to update you about the cancellation.
We appreciate your understanding in getting the answer about the cancellation.
Ying_Q
Hello. ( I am not good at speaking English. So, Please understand even if my explanation is not enough)
I purchased the plan (TeamViewer Remote Access) on my mistake. I paid on August 22 and canceled the subscription right away on August 22.
name is DESKTOP-KU[removed per Community Guidelines]. Invoice number is [removed per Community Guidelines].
I don't want to use Teamviewer anymore and so I want to get a full refund immediately.
Please reply as soon as possible. Thank you.
my email address is [removed per Community Guidelines]
Just run into the same issue with the unknown auto renew and notice period. I wanted to pause the serivce as we currently no longer need it but after this sharp practive I will not be recommending or using them again
Hi @Auto_renew_SCAM,
Thank you for sharing your experience with us!
When your subscription renews automatically, it is for the next entire period of 12 months. There is no possibility to pause it, even if you no longer need it.
Regarding the cancellation policy, if you wish to cancel your subscription, you need to submit a ticket at least 28 days before the renewal date.
We invite you to refer to our dedicated article for more information: 📄 All about subscription.
If you have any further questions, feel free to ask them here!
Jen
Hi @GTGT,
We are sorry to know that you want to cancel the TeamViewer order.
All cancellation requests will need to be processed with the TeamViewer Support Team. Have you tried to call the team for the cancellation submission?
📌Note that the written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term. Please ensure that you meet the criteria for cancellation submission.
I wish to cancel my Teamviewer subscription since it has not been used for a number of years years. I am being hounded by Teamviewer for subscription fees. It is not possible for me to login to the support site as I am not recognized as customer and am always diverted to the community site.
What can I do to ensure my subscription is officially cancelled?
Greetings,
We have been attempting to contact someone at TeamViewer for some time now, and we are extremely disappointed in the lack of response we have received thus far. Our VP of Latin American operations submitted a ticket on September 13th, and we have yet to receive an update or even an expected response time. It is beyond frustrating to deal with the difficulty of canceling a subscription with your company, and we expect a prompt and satisfactory resolution to this matter.
We also attempted to reach out to support via chat, and we were highly disappointed with the service we received. We started the chat at 12:51 p.m. EST, and despite being the 17th in queue, we waited for over 3 hours - 1.5 hours in queue from 17 to 1 and another 1.5 sitting in 1st queue waiting for a response. We have attached a document detailing the chat conversation to this email.
The original support request number is #[removed per Community Guidelines], and the associated email is [removed per Community Guidelines]. We demand a confirmation of our subscription cancellation as soon as possible.
We hope that you take this matter seriously and provide us with a satisfactory resolution promptly.
Thank you.
edit -it's been 5 HOURS of waiting in the chat for a support agent. Although, this is the recommended mode of contacting support for "faster service" when holding. Make it make sense.
Hi @HAROLDBELL,
Thank you for reaching out to us in the TeamViewer Community!
There was a response from the support agent about 5 hours ago. Can you kindly check your email inbox for the case update, and I hope you are satisfied with the update.
Next Day Update - I got a hold of a support agent by waiting on hold. Turns out my subscription has been canceled for days. TeamViewer didn't notify me... seriously?
Hi @wilpeterson ,
I'm really sorry to hear about the negative experience you're having to contact our support team.
Please make sure you're calling the correct phone number on our webpage during our business hours.
If you still having trouble getting in touch with them, please send me a private message with your email, invoice and/or account number. (You just need to click on my username to see the private message button.)
Let us know how it goes.
Finally cancelled annual renewal license. However, since there is automatic charging it was already billed to my account. How to refund? Already informed your representative several times but she suggest to raise a ticket. Unfortunately, I am not successful in getting thru your system, so I use this forum to get an answer.
please cancel out subscribtion Immediatly, We have not used this service in over a year or more.
Hi @motasem,
Thank you for your post, and we are sorry to hear that you would like to cancel your license.
For cancellation, please submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.
Please know that prior activation of the TeamViewer license or customer portal is required to access those systems, and we cannot assist with any cancellation cases in the Community for security & privacy purposes.
Should you lack access to either option, please visit our support page and contact our support team directly via phone or chat.
Thanks in advance for your understanding.
Make sure you cancel more than 30 days in advance or they will force you to renew. I canceled 24 days in advanced and they forced me to renew. This is a joke of a company. Horrible technical support.
I know I am just being a Karen, but this truly stinks.
After going back and forth with support, we couldn't come to a resolution, and they suggested I join their community. I’m glad I did, as it turns out, others are in the same situation -so I get to share my experience.
I'll admit, I was in the wrong for not reading the renewal emails, as I’ve been an auto-renewing subscriber for 4-5 years. I never noticed the 28-day cancellation policy because I’d just forward the bills to accounting without reviewing the details. That’s on me.
However, over the last two years, our needs have changed. We’ve gone from managing 100 computers remotely to maybe 5, especially with the new password reset feature making much of what we used to do no longer viable. I could be wrong, but pretty sure in the original web chat I even offered to downgrade to a smaller plan for the few users we still manage, but they wouldn’t do it.
Again I know I am being a Karen, but being a 4-5 year customer, requesting cancelation nearly 2 weeks before the actual renewal, and offered another resolution I would be happy with - I just thought they might prioritize customer satisfaction over policy to continue a ongoing relationship
They also lied in the email thread, they stated the below is my renewal date. Which according to the emails I received it is not.
Your license renews October 23 annually.
This means we needed your notice to cancel by Wednesday, September 25, 2024.
This is the email I receive about a renewal. I would think the max date I could submit my request would be 10/14.
Just a friendly reminder that your TeamViewer subscription will automatically renew on 11 November, 2024. Electronic payment details on file will be charged on this date. For bank transfers and checks, your payment will be required upon renewal.
End of rant…
Ok, so I'm looking to cancel my teamviewer subscription, but it seems this task is made very difficult, and I can't find the process anywhere. It says you raise a ticket, but where do I raise that ticket?
I also had a similar experience. This tool is very good compared to others I have tried. However, this company's professionalism is questionable. Beware of their "red tape".
Hello ,
I need to cancel my subscription [removed per Community Guidelines]- TeamViewer Corporate.
Hi @Margar,
Thank you for reaching out to the Community.
Please submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.
P.S. We do not allow the upload of personal information to this forum in order toprotect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.
The way teamviewer handles the subscription termination is very dissapointing to say the least. Terminating the subscription is a cumbersome process. Customers should have the right to terminate online and the right to remove their billing details. Subscription renewal should not occur without the customer confirmation.
BE ADVISED - MY ACCOUNT JUST AUTO RENEWED. I HAVE NOT USED THE ACCOUNT IN A YEAR AND WAS UNAWARE IT WAS SET TO AUTO RENEW. CHANGED THAT TODAY; THEN TRIED TO REQUEST A REFUND AS NO SERVICES WERE RENDERED.
THE TEAMVIEWER TEAM FLAT OUT DENIED MY REQUEST. AND REMINDED ME THEIR Ts&Cs HAS A CLUASE THAT SAYS I HAVE TO GIVE 28 DAYS ADVANCE NOTICE IN ORDER TO REQUEST A CANCELATION/REFUND..THIS IS TOTAL **bleep** AND BOARDERLINE UNETHICAL, IMO, FOR AN AUTO RENEWAL THAT OCURRES ONCE A YEAR. EASY TO FORGOT. AND THEY ARE COUNTING ON THAT. BAD BUSINESS PRACTICES GUYS. SHAME ON YOU.
Found out the 29th my subscription was expiring logged in to cancel and they would not allow me to cancel without paying for next year, knowing full well I have no use of the product anymore, have actually not used it in months. Hope some of you get to read this before they remove it, or of course not post it at all. IT'S IMPORTANT TO KNOW THIS IS AN EVERGREEN CONTRACT AND WELL INTO THE BELLY OF THE EULA IS A POINT STATING YOU MUST GIVE 28 DAYS NOTICE (2 DAYS SHORT OF THE LEGAL MAX IN GERMANY) AND THEY DO NOT INFORM YOU OF THE IMPENDING RENEWAL. HERE IS THEIR ANSWER TO MY REQUEST TO TERMINATE
NOTICE THE USE OF THE WORD REGRET WHEN IT IS ACTUALLY BY DESIGN AND THE SIGN OF AN UNSCRUPULOUS BUSINESS:
Hello Rick, Thank you for contacting TeamViewer! We have taken action on your request and have terminated the auto-renewal for your subscription to prevent it from renewing again.However, we regret to inform you that since your request was received outside of the contractual renewal period (28 days prior to the renewal date), cancellation is not permitted for your most recent invoice.For your reference, we invite you to review our End-User License Agreement (“EULA”), which you can access by clicking on the link: TeamViewer End-User License Agreement. Specifically, please refer to section B.5.1 of the agreement which states:"Unless otherwise specified in the Contract, the initial term of the Contract for Subscription shall be twelve (12) months (“Initial Term”) and automatically renewed for subsequent periods of twelve (12) months (each a “Renewal Term”), unless either party notifies the other party no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew. Ordinary termination rights are excluded during the Initial or Renewal Term."As a result, you have an outstanding balance on your invoice. To avoid any additional fees or collection process, we kindly ask that you settle your payment as soon as possible. You can make your payment using the following link - TeamViewer Payment Portal. Our Customer Support team is available should you have any further questions.Retention/Collections SpecialistTeamViewer US. Inc. * 5741 Rio Vista Drive * Largo, FL 33760 * USA
Hello Rick, Thank you for contacting TeamViewer! We have taken action on your request and have terminated the auto-renewal for your subscription to prevent it from renewing again.However, we regret to inform you that since your request was received outside of the contractual renewal period (28 days prior to the renewal date), cancellation is not permitted for your most recent invoice.For your reference, we invite you to review our End-User License Agreement (“EULA”), which you can access by clicking on the link:
TeamViewer End-User License Agreement
. Specifically, please refer to section B.5.1 of the agreement which states:"Unless otherwise specified in the Contract, the initial term of the Contract for Subscription shall be twelve (12) months (“Initial Term”) and automatically renewed for subsequent periods of twelve (12) months (each a “Renewal Term”), unless either party notifies the other party no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew. Ordinary termination rights are excluded during the Initial or Renewal Term."As a result, you have an outstanding balance on your invoice. To avoid any additional fees or collection process, we kindly ask that you settle your payment as soon as possible. You can make your payment using the following link -
TeamViewer Payment Portal
. Our Customer Support team is available should you have any further questions.
Hi @Today99_SolStice5,
Thank you for posting in our Support Forum!
We invite you to contact our customer support team directly to assist you with canceling your subscription.
As you cannot open a ticket, the best is to call them directly and share with them your order number: https://www.teamviewer.com/en/global/support/customer-support/
Have a great day,
I need to cancel the renewal for [Removed as per Community Guidelines] immediately, but it won't like me create a ticket.
