connection being blocked after timeout.

maximuz · 2021-05-17T00:16:22+00:00

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I just purchased teamviewer last week, I was able to install and use it, but after I restart my host computer ... I get this error 'connection being blocked after timeout' I want to resolve this problem as soon as possible, please let me know what to do.

Another thing that I found out is that after I restarted my host computer, it shows free license (non-commercial use only). How come? I just purchase a your teamviewer program which is good for 1 year subscription.

I have my payment details, feel free to email for any information you need so we can resolve this issue,

Please enlighthen on my quiries, thanks and have a nie day.

Regards,

Romel Masagca

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Yuri_T

Hi @maximuz,

Thank you for your post in the community!

Have you activated your license already? If not, please check the following article in order to use your license.

Business, Premium or Corporate license:

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

Remote Access license:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

Hope this will be helpful.

All the best,

Yuri

Yuri_T

Hi @maximuz,

Thank you for your reply.

In this case, we need to check your licensing issue individually.

I recommend calling our support team directly so they will be happy to assist you: https://www.teamviewer.com/en-us/support/contact/

Thank you in advance for your understanding.

Kind regards,

Yuri

maximuz

@Pawman I already bought a license, but no activation link or code provided.

JeanK

@maximuz I confirm that your order could not be processed.

There was something wrong with the payment.

I recommend contacting our sales team directly to get a license.

maximuz

I couldn't not find any activation link on a website, email nor in teamviewer when I logged in, I also screenshot on my email, website and the teamviewer program as well. I tried following the directions you've sent but no luck at all.

Thanks.