Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

Johnhoward28

I think the issue here is that we are talking about a free service and expecting paid level support. Customer support is extremely costly to maintain. I am glad there is any kind of support and quite surprised that I was able to get my case handled in as short amount of time as it did (3 days).

Another issue is that, as advanced as we are, technology is not nearly as precise and standardized as it needs to be in order for industry-wide simplification to be a reality. I am sure that TV does not want to wrongly classify a personal user as commercial, but the system to determine the difference between them is just not standardized or simple enough for them to be able to 100% accurate all the time. That is just a reality of a rapidly and ever-evolving techno communication system. Things are just changing too rapidly for any sort of industry-wide standard to get a foothold long enough. And about the time things start to smooth out, a new technology arises to throw the whole industry in havoc again. Just think of 5G for example. It is just the nature of the ravenous beast that is technology. To survive, it must and needs to feed on constant innovation. It's all part of the waste and churn economy of technology.

I believe that TV cares about its free users. But it also knows that TV is an extremely powerful tool that can be made to make good money and that some people are dishonestly claiming to be personal users but are actually making money with it. So, they have to have a system in place to keep honest people honest. Unfortunately, that means occasionally personally users might get caught in their net. So, they have provided a form you can fill out to have your case looked at by a person to determine if you are legitimate personal users. But that human person that is looking at your case manually does not work for free and needs to earn a paycheck. So, the reality is that each time you file that form to have your account loked at, you are cost TV money for a service you are not paying a penny for.

I am just grateful for the service at all, and also grateful they even have a human CS department that handles request from FREE users. I own PAID software that does not even have that level of service.

ScratchMang

In my conversations with the "TeamViewer Sales" guys that's how they informed me it works. They split IP Blocks into two seperate categories, Home and Commercial, which IMHO is a pretty narrow view of things as Internet Cafe's, Libraries, Schools, Colleges and Universities, Hospitals even, all seems to fall under the umbrella of "Commercial".

And with over 37,000 Students at the University I work at, it seems a bit of a stretch to be asking them to fork over $500+/year to be able to use TeamViewer.

The real question here is how and why do they consider such institutions as "Commercial" and block TeamViever usage on campus?

And try as I might there's no real way to open a ticket, or speak with TeamViever 'proper' to address the issue either.

Steve-in-FL

<<Currently TeamViewer determines commercial vs Non-Commercial usage based solely upon the source and or destination IP Address.>>

Well, their algorithm can't be that simple. I have 13 TeamViewer IDs and 12 of them are OK. One gets the commercial warning. They all use the same IP address outbound from my location (and they all go to private home on the other end). Why would only one of my IDs trigger their warning? In fact, it is one of 7 IDs that are used within my home that has a problem. There is no difference among the 7 at home.

ScratchMang

Currently TeamViewer determines commercial vs Non-Commercial usage based solely upon the source and or destination IP Address. I suspect it's a simple check to see who the IP of the Source and Destination is assigned to and if it's not assigned to a residential service (Like Shaw, Telus, Verision or AT&T) it simply considers it as a commercial IP and shoots out the five minute warning or simply drops the connection.

And fair enough. However, Universities and other educational establishments fall afoul of this as they also seems ot be considered "Commercial" for whatever reason. Perhaps someone needs to look at and or update the Algorithm to take into consideration that Students attending a University (Living on Campus) are NOT commercial.

RsRetro

Thansk @Johnhoward28

For some reason the form is not responding when entring teamviewer ID. I am trying to type but it does not accpet any characters and continues to show the "______". Even if I blank out the field it does not work and keeps showing the message that "This is a reqauired field." which I understand.

CORRECTION / UPDATE: Figured out that I have to give numeric TeamViewer ID of the remonte device I was helping with. I have submitted the request and hoping that it will be resolved in next three to four days...

Johnhoward28

@RsRetro

Here you go.

https://www.teamviewer.com/en/support/commercial-use-suspected/

RsRetro

Today for the first time it happend to me when I was helping my wife. What is the name of the form we need to submit? Please share...

Thanks in advance...

Bschomaker

So for some reason, my free account which I use MAYBE 5 times a year has been locked down because “your account Seems to be used in commercial environments”. I literally have my home computer, my laptop, my moms computer and my in-laws computers on them. How do I get my account corrected?

RunyuTang

But I am not！

scvaldez

I turned in a Declaration of Private use form today. How long does it take for it to be reviewed?

I use Teamviewer to monitor my son's laptop as he attends online public school. His ID was flagged for commercial use and we are trying to get it set back to a free account.

Johnhoward28

I got classified as commercial because I used the Quick-Support Android app to help my dad get uber rides on his phone while traveling. I submitted the for and after three days I got my free status back.

I think everyone must understand that TeamViewer is a for-profit company and we do not have a RIGHT to use their software for free for private use. I am actually very impressed and grateful that they do offer it for free for personal use. Very few other software companies that produce professional software do this. I wish Adobe would stop charging private users, professional prices for their software like TeamViewer does.

I suggest that you submit the form and explain your case.

Johnhoward28

It may take a few days. I subbmitted the form three days ago and just got my free acount back today.

drhouse

Can I please have my account reset? I have submitted the form.

jhayes_tucson

I am a retired guy running a non-commercial license to use TeamViewer to run a remote telescope. I was recently kicked off TeamViewer as a suspected commercial user so I appealed and was reinstated. Now I have a month-long trip coming up and I'd like to leave my PC at home and run the telescope using an iPad Pro. Will simply installing and running TV from my iPad kick loose another round of being kicked off of TV again? The first time I was kicked off was for no good reason and now I'm skitish about doing anything that's going to restart another unnecessary hassle. It seems that the trigger for suspending service is extraordinarily sensitive so I've mostly switched to using *bleep* most of the time but that might not work for the iPad.

Thanks for whatever guidance you can provide.

Tinypocket

Same here, happened just now

Chak

Same boat here. I do use my corporate PC to access my home PC. For any work related items I use my work services like **Third Party Product** or **Third Party Product**. I can see where they might be confused, but in this case it is totally legitimate personal use.

CGoldstein

I have the exact same issue. I tried contacting them, but they never got back to me.

jho2222

For the past several months, I have been using teamviewer without a problem to help my son and my grandchildre with school and family issues. A few days ago, I began getting messages that I will be blocked because of commercial use. Since I began using Teamviewer nothing has changed in the nature of my use of teamveiwer. 3 days ago, I did a Teanviewer reset. Yet, the commenrcial use message persists. I am retired and have no commercial interests.

knightryder

Of course I find https://www.teamviewer.com/en/support/commercial-use-suspected/ after i submitted this. This should be more evident somewhere and not had to jump through so many hoops to get stuff settled.

knightryder

I get a message that commercial use detected when I use it on my own personal computer, but not my wife's. It seems to think it is used in commercial environments. Wont let me use it more than 5 minutes, and wont let me reconnect until after a certain time has passed. How do I fix this?

Falcor

Got a similar situation myself. I got a home server for personal game hosting with friends and family. No income at all comes in from this server. Not even donations. Flagged awhile ago and have yet to get a response from the review request. Honestly the lack of contact and the instantenous punishment for using their product for personal use is driving me to use literally anything else.

Hevytrevy

I guess I'll have to find a new remote program. I'm absolutely NOT using teamviewer for commercial use. I don't even have a job! **bleep** is going on?

Johnhoward28

It seems that a lot of people are reporting this issue in the last week. is there a problem with teamviewer that is causing this?

beast-usa

LOL Yep Edited out "**Third Party Product**" I guess they list the names of other companies that do the samething (maybe even a little better lol) in their filters. If you search you will find them. Or just upgrade to pro if it's really the only one you can use.

fmw42

Check your Preferences/Advanced panel for the Timout setting on both systems and set it to some longer time. Mine was set to OFF (no timeout), but perhaps setting to some value might help or reset it to OFF

Locutus43410

Okay, so I used the form to request a review of my account over a week ago, and have gotten *ZERO* replies.

Here's the situation:

I have an IBM x3550 m3 server at home, it has Dual Xeons, and approximately 10tb of attached storage. It runs Windows Server 2012 R2. (Apparently the fact that I prefer to run a SERVER OS on SERVER hardware is the issue, here? **bleep** nonsense is this?)

I use this machine as a media storage server, a PLEX server for the TVs in my house, and for myself and my partner when we're traveling, and as a Minecraft server for my friends and I to play on together.

NONE of this is for commercial/monetary use. NONE of it.

I need to log into the server to update PLEX and apply an update to the Minecraft server, but you guys keep kicking me off after 2 minutes, and won't allow me to reconnect for 11 (who picked that number?) minutes.

Can this *PLEASE* Be fixed?

What_no_Sound

Same problem.

Both side are using the latest version.

Nothing Sloved!

fmw42

I just upgraded to TeamView 14 on Mac OSX Sierra. It keeps timing me out after about 5 minutes even though my Preferences/Advanced setting is set to OFF for "Time Out Inactive Session". How do I fix this?

This is solved. The problem was that the computer on the other end was using an older version of TeamViewer. Once it was upgraded, these timeouts no longer happened.

Steve-in-FL

I am trying to EDIT a prior post to keep the information up to date. The EDIT command no longer shows up. How can I EDIT this post?

Thank you.

peatey

It's a joke. I love that it tells you 5 minutes and the connection is terminated in 30 seconds or less. I barely have time to connect before it kicks me out. I am literally just trying to install a competitor product so I can access my home computer away from home; I'll need to do it over about 20 sessions distributed every 15 minutes or whatever the lockout period is.