Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

Johnhoward28

@RsRetro

Here you go.

https://www.teamviewer.com/en/support/commercial-use-suspected/

RsRetro

Today for the first time it happend to me when I was helping my wife. What is the name of the form we need to submit? Please share...

Thanks in advance...

Bschomaker

So for some reason, my free account which I use MAYBE 5 times a year has been locked down because “your account Seems to be used in commercial environments”. I literally have my home computer, my laptop, my moms computer and my in-laws computers on them. How do I get my account corrected?

RunyuTang

But I am not！

scvaldez

I turned in a Declaration of Private use form today. How long does it take for it to be reviewed?

I use Teamviewer to monitor my son's laptop as he attends online public school. His ID was flagged for commercial use and we are trying to get it set back to a free account.

Johnhoward28

I got classified as commercial because I used the Quick-Support Android app to help my dad get uber rides on his phone while traveling. I submitted the for and after three days I got my free status back.

I think everyone must understand that TeamViewer is a for-profit company and we do not have a RIGHT to use their software for free for private use. I am actually very impressed and grateful that they do offer it for free for personal use. Very few other software companies that produce professional software do this. I wish Adobe would stop charging private users, professional prices for their software like TeamViewer does.

I suggest that you submit the form and explain your case.

Johnhoward28

It may take a few days. I subbmitted the form three days ago and just got my free acount back today.

drhouse

Can I please have my account reset? I have submitted the form.

jhayes_tucson

I am a retired guy running a non-commercial license to use TeamViewer to run a remote telescope. I was recently kicked off TeamViewer as a suspected commercial user so I appealed and was reinstated. Now I have a month-long trip coming up and I'd like to leave my PC at home and run the telescope using an iPad Pro. Will simply installing and running TV from my iPad kick loose another round of being kicked off of TV again? The first time I was kicked off was for no good reason and now I'm skitish about doing anything that's going to restart another unnecessary hassle. It seems that the trigger for suspending service is extraordinarily sensitive so I've mostly switched to using *bleep* most of the time but that might not work for the iPad.

Thanks for whatever guidance you can provide.

Tinypocket

Same here, happened just now

Chak

Same boat here. I do use my corporate PC to access my home PC. For any work related items I use my work services like **Third Party Product** or **Third Party Product**. I can see where they might be confused, but in this case it is totally legitimate personal use.

CGoldstein

I have the exact same issue. I tried contacting them, but they never got back to me.

jho2222

For the past several months, I have been using teamviewer without a problem to help my son and my grandchildre with school and family issues. A few days ago, I began getting messages that I will be blocked because of commercial use. Since I began using Teamviewer nothing has changed in the nature of my use of teamveiwer. 3 days ago, I did a Teanviewer reset. Yet, the commenrcial use message persists. I am retired and have no commercial interests.

knightryder

Of course I find https://www.teamviewer.com/en/support/commercial-use-suspected/ after i submitted this. This should be more evident somewhere and not had to jump through so many hoops to get stuff settled.

knightryder

I get a message that commercial use detected when I use it on my own personal computer, but not my wife's. It seems to think it is used in commercial environments. Wont let me use it more than 5 minutes, and wont let me reconnect until after a certain time has passed. How do I fix this?

Falcor

Got a similar situation myself. I got a home server for personal game hosting with friends and family. No income at all comes in from this server. Not even donations. Flagged awhile ago and have yet to get a response from the review request. Honestly the lack of contact and the instantenous punishment for using their product for personal use is driving me to use literally anything else.

Hevytrevy

I guess I'll have to find a new remote program. I'm absolutely NOT using teamviewer for commercial use. I don't even have a job! **bleep** is going on?

Johnhoward28

It seems that a lot of people are reporting this issue in the last week. is there a problem with teamviewer that is causing this?

beast-usa

LOL Yep Edited out "**Third Party Product**" I guess they list the names of other companies that do the samething (maybe even a little better lol) in their filters. If you search you will find them. Or just upgrade to pro if it's really the only one you can use.

fmw42

Check your Preferences/Advanced panel for the Timout setting on both systems and set it to some longer time. Mine was set to OFF (no timeout), but perhaps setting to some value might help or reset it to OFF

Locutus43410

Okay, so I used the form to request a review of my account over a week ago, and have gotten *ZERO* replies.

Here's the situation:

I have an IBM x3550 m3 server at home, it has Dual Xeons, and approximately 10tb of attached storage. It runs Windows Server 2012 R2. (Apparently the fact that I prefer to run a SERVER OS on SERVER hardware is the issue, here? **bleep** nonsense is this?)

I use this machine as a media storage server, a PLEX server for the TVs in my house, and for myself and my partner when we're traveling, and as a Minecraft server for my friends and I to play on together.

NONE of this is for commercial/monetary use. NONE of it.

I need to log into the server to update PLEX and apply an update to the Minecraft server, but you guys keep kicking me off after 2 minutes, and won't allow me to reconnect for 11 (who picked that number?) minutes.

Can this *PLEASE* Be fixed?

What_no_Sound

Same problem.

Both side are using the latest version.

Nothing Sloved!

fmw42

I just upgraded to TeamView 14 on Mac OSX Sierra. It keeps timing me out after about 5 minutes even though my Preferences/Advanced setting is set to OFF for "Time Out Inactive Session". How do I fix this?

This is solved. The problem was that the computer on the other end was using an older version of TeamViewer. Once it was upgraded, these timeouts no longer happened.

Steve-in-FL

I am trying to EDIT a prior post to keep the information up to date. The EDIT command no longer shows up. How can I EDIT this post?

Thank you.

peatey

It's a joke. I love that it tells you 5 minutes and the connection is terminated in 30 seconds or less. I barely have time to connect before it kicks me out. I am literally just trying to install a competitor product so I can access my home computer away from home; I'll need to do it over about 20 sessions distributed every 15 minutes or whatever the lockout period is.

steven_oharra

You can't unless you are a paid service.

I cannot find a working tech email address and for months have been trying to get them to reset my account to no avail. a month ago they emailed me saying the account was reset but that was/is still not true. I (and many others) feel your frustration.

steven_oharra

Your form does NOT work. I have been trying to resolve this issue with Tech Support for MONTHs now (and yes, I filled out the form, emailed it, and got confirmation the account was reset (BUT over a month after that email, the account continues to be frozen with the same commercial use suspected. Useless support. This product is CLEARLY not free.

I ONLY use it to access my home machines within my internal home network.

Never for business use and only for helping my daughter once every couple of months (or at least I used to until a few months ago. Countless emails to TeamView and calls were a wasted effort. Never have they replied except once several weeks ago saying the account was reset when in fact it still has not been done.

peatey

Everyone should file an FTC complaint here: https://www.ftccomplaintassistant.gov/GettingStarted#crnt

TeamViewer is claiming to be offering a free personal license, but based on the volume of comments here, they are no longer actually doing so. They are not responding to requests to fix the problem, and just leaving everyone high or dry.

File a complaint with the FTC - I did, and will continue working to resolve this issue.

cevat

The software said I'm using it in commercial.
Actually I using it for games, can anyone please help?

Johnhoward28

After years of using teamviewer to help my elderly parents with PC problems, I started using the QucikSupport app last week to help them with their Android smartphones. Now my account is blocked for "Commercial Use" after a single use of the QuickSupport app.

Just be warned, people. You use the QuickSupport app, you lose your free license.