Commercial use - Connection time out

I've been using TeamViewer all through the pandemic to help my parents. The ONLY reason I use TeamView is to support my family, for which I receive zero compensation..and now I'm deemed a "Commercial user"??

Trying to assist very worried parents today, who fear I won't be able to fix the issues they're having with their computer. TeamViewer now tells me we have to wait 2 business days before the account will be reset. This delay is too long and totally defeats the purpose of the software: to help family remotely.

Is there any way to speed up the process of having my account restored?

I already filled out the PDF, sent it back, and am now just waiting....for TWO DAYS!

Very disappointed.

I, too, have been unable to use TeamViewer to connect to my parent's and brother's computers ever since their machines updated to the new Windows 21H1 release. It lets me on for about 30 seconds, then times out and gives me an error. It seems, although I am using within the boundaries of a free consumer license (just to help my parents and my brother out with technical issues on their home computers -- none of them are technically competent), TeamViewer is incorrectly stating that this needs to be a paid account.

My primary machine - it was the only one that didn't work as the source connection.

Hi,

I am now getting this message as well with my free account.

I have been a loyal user of this product for 20 years, helping manage my families computers.

What is going on?

Thanks for you help.

Hi, I'm Tunahan. I'm starting teamviewer to control my personal pc's at my home. Yet, sometimes an error is occuring and says like that; commercial use detected. As i sad before, i'm just using the teamviewer for my personal use.

Could you please help me about this problem? Best regards.

I am having the same issue. I regularly log into my mom's computer to help her and TeamViewer is now locking me out. For some reason TeamViewer is thinking the account is being used as a commercial account, but it is not. What can I do to resolve this?

It's very frustrating to be able to connect to my laptop remotely and then get kicked off with the "your session has ended" message after only thirty seconds. It is not a once in awhile, sometimes thing, it happens every time I try to sign in. For months now. I am disabled and I live in a long term care facility, so being able to use TeamViewer makes one aspect of my life much better and easier. And I should probably add that I'm using the free version, but I wonder if the facility's public WiFi has anything to do with my problem?

Thank you for any help.

I was trying to sort out problems on my wife’s pc when teamviewer dropped me out after 30 seconds. Then a notification came on my screen stating that I was using it for commercial purposes. I can no longer access my wife’s pc! Is anyone else having this problem and is there a fix to this issue??? I eagerly wait for an answer!

No it does not. Your Teamviewer ID is tied to your hardware equipment. Review this thread for proper procedures for RESET MANAGEMENT.

Hundreds of times it has been posted. Even a Google search will lead you to answers.

I have a free account so that I can remote into my elderly mothers computer to help her with computer issues. Team viewer keeps logging me out and then locking me out so that I cannot reconnect for hours. I have uninstalled the ap and reinstalled it, but get the same results. Any ideas?

Scroll back and week or so and you should have your answer.

Had not used TV for several months. Now getting timed out with commercial use message.

Trying to reset back and

THE CREATE PDF BUTTON DOES NOTHING

just as everyone else has said.

Like others I use this to help family members with their computers.

A simple check of logs will show how much we use. I'm sure you cut off everyone.

Thanks for a solution

• The form has been submitted for almost 3 weeks with no response🙃

To be fair to Teamviewer there must be thousands of commercial users using the free version which is lost revenue for Teamviewer and arguably unfair to those commercial users who do the right thing and pay. So I'm not surprised that Teamviewer are taking actions to identify free commercial use.

But where Teamviewer have failed totally is how they, without warning, simply don't allow affected users any amount of time to rectify the situation. Teamviewer should have notified affected users (via a pop up for example) that their use is deemed 'commercial' and that after (say) 30 days their Teamviewer app will be disabled unless payment is made OR the user sends in a 'reset management' appeal.

This, in my opinion, would be much more fair to all users as well as Teamviewer and would significantly reduce the amount of complaints. Also, probably most importantly, users who are genuinely helping vulnerable people would be able to continue the support and able to take actions to continue doing so (by sending in a reset management form).

I'm sure that many Teamviewer staff (such as @Esther) are understanding user's situation and trying to change things but probably bureaucracy within Teamviewer makes it difficult to change things.