I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
This is ridiculous from such a large company. The email that is listed as a contact on PayPal is unmonitored! Such **bleep**. I don't need Teamviewer now but next time I do I'll be looking for a different solution. Crooks
Ha ha @Esther what a load of **bleep**....
Click Teamviewer customer portal as you mention here and...
Page Not Found
The page you were looking for could not be found.
It's like a scammy software company trying to stop leavers - far too simple to add a simple cancel button like any reputable business would...
Like some Insta diet selling scam
HI Tim - thanks for mentioning that the links in my post above are no longer working. I corrected them now and can confirm that they are linking to the correct articles again (please see my original posting above).
The reason for this is that the post has been made prior to the migration of this community to a new platform. For some reason did the automated forwarded of the article not work correctly.
So don´t worry - it´s nothing scammy and I apologize for the non-working link. Our goal was of course that all links keep on working after the platform migration.
Hi Ether,
thanks for the note but to be honest I still think teamviewer is scammy - Only a very dodgy outfit would make it so hard to cancel and to be contacted. Maybe your churn rate is so so awful you need to hang onto people until they learn how to get out. No company I would want to work for though. And, importantly for your folks as I am a buyer, no company I will ever buy from again.
Hi again Tim,
Sorry to hear that. I apologize that the cancellation process has been hard for you. Our goal is to make the whole process from using our software the first time until the very last day as comfortable as possible, but there seems to be room for improvements.
Rest assured that I will forward your feedback internally.
Thanks again for the time you took writing us your feedback!
I hope you will be using TeamViewer again one day in the future!
Hi, @CameronThomson
Thank you for posting.
You may find the option of submit a ticket on TeamViewer Community top navigation bar. Please use your licensed account for ticket submission.
Hope it would help,
Regards,
Ying
I wish to cancel my automatic renewal, how does this worj=k and why is it so hard to do so.
I wish to end my subscription but TeamViewer makes this so hard, there is a toll number which costs money, no email address to send a request. Unacceptable.
This is a modern scam from a big company, maybe I should make a lawsuit for all the clients that are unable to cancel there subscriptions, and then if they lose the will have to pay everyone that the have scammed. So please write here about there scam.
Hello all,
I am in the same position, trying to cancel and just going round in the website with no luck. So far I done the following:
Emailed them at sales@teamviewer.com asking to cancel - well before the 28 days so this should not be a problem
my credit card expired and I have not updated the records.
Cancel the PayPal payment
I will also call my bank and ask them to refuse the payment, as far as I am concerned TeamViewer have been notified, it is a total shame how they treat people.
I cant wait for all this to be done and over and being able to move to a better provider.
Good luck to all of you!
Hello Sir
My case is similar, I have been trying to cancel my subscription and according I raised a ticket, they advised me to write a mail to some [personal information removed per community guidelines] and as my mail exchanges were happening, suddenly received one mail Thanking me for the order and they deducted my yearly subscription fees using Auto-Debit from my credit card.
I had never requested for Auto-Renewal nor have given my consent for Auto-Debit, now they are not even replying to my mails.
Can you please help me in this - I do not require the software and they have deducted the amount with informing me or taking my consent.
We are located in India.
Anand Burli
[removed per community guidelines]
Hello
To be honest I had no intention to cancel our auto-renew. We have had our subscription for 3 years now. I was looking for how to locate the renewal date and update credit card. I just happen to come across this post.
After reading this it is shocking to see how an established company resorts to such dirtly tactics. On a product basis, we have had no issues but will defiantly now make sure our subscription is cancelled.
If you can make it easy to buy you can certainly make it easy for someone to find a link to cancel the auto-renew. Introducing a layer of complexity into something that should be quite simple is definitely a way to lose customers. Consumers should punish companies that used dirty tricks. I Will certainly cancel and I had no intention too..
Yeah. I've had a great experience, but this is totally scam behavior. I'm actually going to have to cancel my credit card so they don't charge me. I can't believe I have to deal with this. The sad part is that i will also cancel my subscription at my company because this is so poorly managed.
this is the same for me, i am unable to cancel my subscription trapped in an infinite loop of going to the support page until the renewal date ticked over. this is not the best practice for handling customer issues.
I would like to cancel my subscription to teamviewer now , I have subscribed for one Year to mange my PC remotly from my workplace. I've already delete my account today. My Invoice No. is [removed as per the community guidelines. ]
Hi,
to tell the truth I very am disappointed how TeamViewer treats customers. Almost everywhere when you want to cancel your subscription you just have a button in your panel and you can do it very easily. In TemaViewer you can just "Buy more", "Upgrade", "Add" - but nowhere cancel.
Anyway, the prices went up and I decided to cancel the subscription so I filled the form and set a ticket. Very quickly received a confirmation that someone would get in touch with me (what for??? - I just want to cancel!). For a week no one has got in touch with me and my subscription renewal date stays unchanged. So I contacted sales department today and they said to fill the cancellation form :))) I told them that I already did that so they asked to send an email to contact@
The question is -TeamViewer really reliable firm if they ar so disorganized internally?
I have set a second ticket today, requesting subscription cancellation. I wonder if I will manage to go through so complicated process which is cancellation of TeamViewer subscription.
Unfortunately I am not the only one:
https://community.teamviewer.com/English/discussion/47673/unable-to-cancel-subscription
This seems to be a common practice. Am I wrong, dear TeamViewer Cancellation Subscription Department?
regards
Tomasz
I have just noticed that my original topic was transformed and the title was changed. Probably because it started to be discussed.
I have already written that I set even 2 tickets. The first was closed with autoresponse informing me that someone would call me (what never happened). The second ticket was just closed with no comment. I also called the support to cancel the subscription and they asked me to set a ticket. This is crazy. Just an advice for all - test if you can successfully cancel your subscription, because it looks like you may need a lawyer to cancel it. I have never had such case and I would never expect that it happens in Teamviewer. They just ignore you and pretend that the cancellation didn't take place. In my subscription I can stil see that the new renewal will take place in a few days.
I don't want to have anything in common with this firm never again..
Hello @JamieAxis,
Please understand that we have a high load of requests at the moment.
If a ticket has been successfully created (and therefore you received a ticket number), you only need to wait for the reply of our customer support.
We thank you in advance for your understanding and your patience.
Hello @meszaros1,
Please refrain from posting such sensitive data in a public forum.
To cancel your subscription, you have to contact our support and describe your request again.
To find our support, go to:
Best,
Justin
Hello @Tahas,
In order to cancel your license, please contact our customer support directly:
Hello @gastroloire,
Posting here is not considered a valid cancellation.
Please contact our customer support to cancel your license.
How can I cancel my automatic subscription? I do not want an automatic renewal
I purchased teamviewer in the middle of covid lock down 2020 in the hope of generating income because existing sources had dried up. Unfortunately this strategy didn't work. This year I find that huge deduction from Paypal for a new license that I do not need, can not use, nor can I generate any income with. Apon querying this, TeamViewer tries to direct me to EULA where apparently says the charge is correct and I should have cancelled within 28 days before the payment was taken from me. These are key items that should be communicated to their Customers. I have a number of concerns 1) the EULA URL provided takes me to the main TeamViewer site. That's like sending someone to internet itself. 2) There was no warning of pending payment 3) You can not cancel subscription on the TeamViewer Portal 4) There is no cooling off period. 5) The price paid was EUR 71.64 more than the 2020 price. Under EU competition law, companies can be sanctioned for using their market power to exploit consumers, including by price gouging.
This is huge amount in South African Currency that I can not afford. I have lost my income and TeamViewer are using the size and process to exploit us.
Surely this is not the way TeamViewer has to make money?
Hi @Clayton_Booysen
thanks for your post. Welcome to our community!
We are sorry that you read that you want to cancel your license and the caused inconveniences. Could you please send me your email address in a private message? I will try to assist and forward it to a colleague to review your case.
Thanks in advance
Best, Alena
How can I cancel my subscription ?
Please assist , there is no obvious way to accomplish this ?
How do I cancel the subscription? Not able to get through using phone call and not able to open up a support ticket, so how do i cancel this?
Dear Team,
We would like to cancel the subscription for the license number - [removed per Community Guidelines] as we will not be using the same. We will renew it once we will start using it again.
Kindly cancel the subscription and let us know about the same.
Where do you write to in order to cancel a subscription?
Dear Sir/ Madam,
we would like to ask your help about cancelling our yearly subscription.
Please find attached our last invoice.
[Information removed per Community Guidelines]
Please send us your confirmation of our cancellation.
Thank you for your help in advance.
We are looking forward to your kindly reply.
Best Regards,
meszaros1
i actually dont use team viewer
thanks to cancel it
FACTURE - [removed per community guidelines]
