How to cancel my order

I purchased teamviewer in the middle of covid lock down 2020 in the hope of generating income because existing sources had dried up. Unfortunately this strategy didn't work.  This year I find that huge deduction from Paypal for a new license that I do not need, can not use, nor can I generate any income with. Apon querying this, TeamViewer tries to direct me to EULA where apparently says the charge is correct and I should have cancelled within 28 days before the payment was taken from me. These are key items that should be communicated to their Customers.  I have a number of concerns  1) the EULA URL provided takes me to the main TeamViewer site. That's like sending someone to internet itself.  2) There was no warning of pending payment 3) You can not cancel subscription on the TeamViewer Portal 4) There is no cooling off period. 5) The price paid was EUR 71.64 more than the 2020 price.  Under EU competition law, companies can be sanctioned for using their market power to exploit consumers, including by price gouging.  

This is huge amount in South African Currency that I can not afford. I have lost my income and TeamViewer are using the size and process to exploit us. 

Surely this is not the way TeamViewer has to make money?  

How can I cancel my subscription ?

Please assist , there is no obvious way to accomplish this ?

Can I cancel my current subscription and get refund for unused portion?

Thanks

Need to cancel subscription -

I got an email that my license will overdue one month later and the system will renew the license automatically from my account. I do not want to renew it and I need to know how to prevent it been renewed?

Hi @John123456789,

Thank you for your post.

Please make sure that you submit a form with your licensed account otherwise it comes to the community page as you mentioned.

Also please feel free to call our support team directly, so they will be happy to assist you: https://www.teamviewer.com/support/

Hope this information will be helpful.

Thanks in advance for your understanding and I apologize for any inconvenience caused.

Kind regards,

Yuri

I would like to cancel the business subscription as we are closing our business down. I cannot find were to cancel. I cannot find the customer support either.

I'd like to delete my subscription + account, but whenever I try to create a ticket I get redirected back to the homepage. we pay €330 a year for this and it does not even work! I'd like to speak to a employee of anyone whose responsible of the accounting and or the accounts of customers.. this is really frustrating! why can't I even self delete my subscription.. earning of dead account or people who don't use the software isn't loved anymore in 2021!

Hello Teamviewer - Since your ticket system is suspiciously broken, this is my written notice of renewal cancellation. @JeanK, please create a ticket for me and message me with my support ticket #.

Its sad that a company with a profile like Teamviewer has devolved into using a subscription scam. It must be hard to go into work everyday.

I have cancelled my account/contract and was billed.

I am going to call my credit card company to reverse the charge. As its impossible to cancel the contract. I did not want to renew the contract as I don't use the service anymore.

Please cancel my contract ASAP, or I will be contacting my credit card company to report your company with a fraudulent charge.

I'm trying to cancel my subscription which TeamViewer requires the user to do 28 days before the current period expires. I'm instructed in this forum to "submit a ticket". Every time I try to submit a ticket, I get dumped back into this community forum! So, please ensure that my business license expires at the end of the license period for license #[removed per Community Guidelines].

How can I cancel my subscription? The contact us tab keeps redirecting me to this page