I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Can I cancel my current subscription and get refund for unused portion?
Thanks
Yes, to cancel a license, please open a ticket:
Need to cancel subscription -
I got an email that my license will overdue one month later and the system will renew the license automatically from my account. I do not want to renew it and I need to know how to prevent it been renewed?
Hi @QiuHongyun,
Thank you for the detailed explanation. 🙌
Please note that to terminate a license, customers need to submit a ticket 28 days prior to the renewal date, as stated in our EULA.
We explain how to proceed in this Knowledge Base article right here: https://community.teamviewer.com/English/kb/articles/65605-subscription-renewal
Also, we explain all possibilities about how to submit a ticket here: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket
Our goal is to provide transparent information and we are constantly working on improving this in our platforms.
We are sorry for the inconvenience caused.
Best,
Yuri
I've been trying to cancel my account for several weeks, but it seems to be impossible. I saw one reference from another frustrated customer where they were asked to raise a support ticket to close an account. I've ended up here trying to do that.
How do I cancel my account?
Hi @John123456789,
Thank you for your post.
Please make sure that you submit a form with your licensed account otherwise it comes to the community page as you mentioned.
Also please feel free to call our support team directly, so they will be happy to assist you: https://www.teamviewer.com/support/
Hope this information will be helpful.
Thanks in advance for your understanding and I apologize for any inconvenience caused.
Kind regards,
I would like to cancel the business subscription as we are closing our business down. I cannot find were to cancel. I cannot find the customer support either.
All the contact information is here:
Hello @Jackiecancelthis,
As we currently have an issue with the ticket system, I will create a ticket for you.
Please answer the e-mail you will receive in order to write and confirm your termination/cancellation request.
We thank you in advance for your understanding.
Hello @Antonio123213131,
I have opened a ticket for you.
I've been trying for several weeks to cancel my subscription. It looks like it hasn't worked as I just got an invoice. Can you please refund any charges if there were any and cancel my subscription?
Thanks.
I have cancelled my account/contract and was billed.
I am going to call my credit card company to reverse the charge. As its impossible to cancel the contract. I did not want to renew the contract as I don't use the service anymore.
Please cancel my contract ASAP, or I will be contacting my credit card company to report your company with a fraudulent charge.
How can I cancel my subscription. Thank you
Hi @Dent154,
Thank you for contacting us and Welcome to TeamViewer Community.
Kindly check out more information about subscription cancellation from the following knowledge article please,
A written notice is needed for cancellation confirmation. Please raise a support ticket and TeamViewer Support Team will assist you further.
Hope it would be helpful and Have a nice day!
I WANT MY SUBSCRIPTION CANCEL IMMEDIATELY I HAD NO
WAY OF KNOWING THAT IT WAS $1800 TO RENEW.
REFUND ME MY MONEY NOW
I'm trying to cancel my subscription which TeamViewer requires the user to do 28 days before the current period expires. I'm instructed in this forum to "submit a ticket". Every time I try to submit a ticket, I get dumped back into this community forum! So, please ensure that my business license expires at the end of the license period for license #[removed per Community Guidelines].
If you get redirected to the community, it means that either:
Please find here how to activate your license:
Once the license is active on your account, you will be able to submit a ticket via this link.
How can I cancel my subscription? The contact us tab keeps redirecting me to this page
Hi @AbiChu,
Thank you for reaching out to us on TeamViewer Community.
We may confirm that there is a support ticket has been raised successfully in TeamViewer ticket system.
Kindly check your inbox for the update about the support ticket and further discussion please.
We thank you for your understanding and patience.
Best regards,
I have been trying to get into contact with teamviewer with no luck. I have sent an email to support which was the details i received last year when i purchased the license and received an automatic response to submit a ticket which i have tried to do but it keeps asking me to login into my account which i cant do cause i am not receiving the security code and the recovery code was not working either [removed per Community Guidelines]. I have now requested that my bank reverse the transaction for the annual subscription as a fraud transaction because of the difficulty in trying to get into contact with teamviewer.
Hi @Aneela9889,
Thank you for reaching out on TeamViewer Community and we are sorry for the inconvenience caused.
The support ticket has been generated. Can you kindly check your inbox and TeamViewer Support Team will get in touch with you via the ticket.
Warm regards,
Ying
I have sent a ticket on June 8 2021 with a request to cancel my subscription. Yesterday I got charged $448 for auto-renewal which I thought I had cancelled two months ago. MORE THAN 28 DAYS ago. Ticket #35715823
Please refund me my money immediately and cancel this scam subscription of yours. I can't log in to my "client portal" which wants a "code sent during activation". I don't have any code. I can't request a new code to activate.
As someone said - the product is (was?) good, but your greed and sloppy customer service is just not worth it.
Hello @Colin12, @jpidgeon,
To cancel your subscription, you have to submit a ticket to our support, so our sales team can have a look into it.
You can find out how to do this here:
---
Hello @dkryukov, unfortunately, I couldn't find a ticket with the number you gave me. Actually, I couldn't find any tickets created on your account.
You can create a new ticket with the link I provided above, if that doesn't work I can create a ticket for you.
Let me know.
Justin
Very convenient.
Look, I will not repeat what others said here before. Your product is good. But your greed is what will make you go bust eventually.
I have never seen such arrogant cancellation policy. I have contacted American Express, I have put TeamViewer on the black list and I will dispute this payment. You will never ever get more money from me.
Attached is a screenshot from TeamViewer -- my request has been filed two months ago.
Hello @dkryukov,
Thank you for the screenshot.
A ticket for you has been created, I also attached your provided screenshot. Someone will be in touch with you soon.
I will keep an eye on it so that your request is definitely resolved.
I apologize for any inconvenience caused.
Hi,
I want to cancel my renewal. It has been impossible to both submit a ticket or contact you, so basically impossible to cancel. Please contact me directly to help me cancel. Note: I see there is no category for cancellations so I choose general.
Thank you
I am unable to cancel the subscription. Submit a ticket is not working for us to cancel it!!!! This is a nightmare!
Hi @bogengc,
Thank you for contacting us on TeamViewer Community.
Can you kindly ensure that the licensed account in use for submitting a support ticket please.
More information may be found from the following article:
Hope it would be helpful.
Hi there.
Why is it so difficult to cancel a subscription?
Your sales@teamviewer.com mailbox now is not being used anymore, so not responding.
The phone number listed on your site is bogus.
In order for me to get any info, I had to register and activate on your portal. It takes a long time to do. Only to find that you cant submit a ticket if you select to options to "automatic renewal".
Trying to submit a ticket to the first option that would work failed because the "I am not a robot" feature on the site acts up. I am using the latest Chrome browser BTW.
I ended up (dont know how) on ....teamviewereu.freshdesk.com/en/support/tickets, where I was able to chat to someone in a browser.
I was informed "the renewal termination must be done from our side by your written request".
After 45 minutes I had a ticket, which you had to create.
I then have to upload the last invoice to the ticket. I suppose if you have not paid your last invoice, the ticket will not be dealt with?
Also, in the support chat session I asked how to address complaints as I think that cancelling the contract has been made needlessly difficult. The question was very conveniently ignored.
How does anyone get a request to you to cancel the subscription? I still dont know.
Get a refund if you missed the chance to cancel? No chance in **bleep**!!!
Good luck to the next person trying.
