How to cancel my order

I have sent a ticket on June 8 2021 with a request to cancel my subscription. Yesterday I got charged $448 for auto-renewal which I thought I had cancelled two months ago. MORE THAN 28 DAYS ago. Ticket #35715823

Please refund me my money immediately and cancel this scam subscription of yours. I can't log in to my "client portal" which wants a "code sent during activation". I don't have any code. I can't request a new code to activate.

As someone said - the product is (was?) good, but your greed and sloppy customer service is just not worth it.

Very convenient.

Look, I will not repeat what others said here before. Your product is good. But your greed is what will make you go bust eventually.

I have never seen such arrogant cancellation policy. I have contacted American Express, I have put TeamViewer on the black list and I will dispute this payment. You will never ever get more money from me.

Attached is a screenshot from TeamViewer -- my request has been filed two months ago.

Hi,

I want to cancel my renewal. It has been impossible to both submit a ticket or contact you, so basically impossible to cancel. Please contact me directly to help me cancel. Note: I see there is no category for cancellations so I choose general.

Thank you

So i signed up with teamviewer with the premium account, then i decided to close that account (or thought i did) i couldnt see anywhere to cancel the sub so i just deleted the account. But nooo apparently that doesn't cancel the sub, you need to log a ticket with support to cancel a sub under that registered account (which is deleted).

I signed up for a TV corporate license instead, paid it, and now without any notice or warning, TV renewed my sub from my deleted account, which i didn't get any invoice for or notification about, then they sent their german credit agency after me.

IS this even legal? It seems like it is bordering on fraudulent.

How do i cancel a subscription for a deleted account? And why the **bleep** does deleting an account not cancel a subscription?

Hello,

I now have a new Teamviewer Corporate license and want to get rid of my 2 old Teamviewer Premium licenses that are being replaced by my corporate license.

However it seems to be impossible to cancel the Premium subscriptions.

When i spent an hour and 20 minutes on hold with your support line, i got disconnected right at the end when i was 1st in the queue.

When i go to try and log a ticket, in the blink of an eye it redirects here to these forums.

So flipping frustrating!

To cancel a subscription you should be able to do it in the account section of your login, like you can with pretty much all other software.

Please cancel my subscription immediately.

The login email address is [removed per Community Guidelines]

Please confirm that it's been canceled.

thanks, how soon can i expect a reply?

it's been a day and nothing yet.

Can I check has my subscription now been cancelled? I have not received any confirmation.

Hi Alena, I was told my request on here would count as a ticket? I have tried to submit tickets but every time i click on submit ticket it loads and then takes me to a different webpage?

Hi Justin, I have tried this many times however when I click on the link to submit a ticket it loads for a second and then re-directs me to a different page regarding Teamviewers new and improved support structure. I have tried on different browsers and still have the same outcome.

We want to Cancel our subscription for TeamViewer. But we are not able to raise the ticket, as the email which was used for purchasing the subscription has expired [even the domain]. So how to go ahead for the cancellation of subscription in this kind of scenario.

I wish to cancel my subscription and get a full refund ASAP.

As your support system seems to be broken beyond repair, we are also requesting cancellation here, as well as full refund (Paypal already refunded half of the amount since you raised pricing for 2x without any notice).

Before you redirect me to your customer portal:

1. WE ARE NOT ABLE TO LOGIN TO CUSTOMER PORTAL, we tried several times and contacted your support. Nothing was resolved.
2. WE DID NOT RECEIVE EMAIL THAT YOU WILL RAISE OUR SUBSCRIPTION FEE FOR TWICE THE ORIGINAL AMOUNT, nor were you authorized to charge anything more than the originally agreed amount.
3. Emails sent to [removed per Community Guidelines] or [removed per Community Guidelines] are not being answered (we only received one answer that we will be contacted shortly and that was more than a week ago).