How to cancel my order
Answers
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WATCH OUT!!! - they automatically charged my credit card, without me even knowing it was going through, then when l called they said they could not cancel it because l didn't cancel it 28 days before. l never received a notice it was due. They sent me a payment receipt one day then the next day sent me the invoice. Tried to get my money back and they said they cannot!!! I don't even use the service anymore, haven't for over 4 months. They refuse to do anything!!!! He "said" he would cancel any future subscriptions. Crooks!!!!
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I am unable to cancel the subscription. Submit a ticket is not working for us to cancel it!!!! This is a nightmare!
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Hi @bogengc,
Thank you for contacting us on TeamViewer Community.
Can you kindly ensure that the licensed account in use for submitting a support ticket please.
More information may be found from the following article:
Hope it would be helpful.
Warm regards,
Community Moderator/中文社区管理员0 -
The submitting ticket doesn't work. I tried so many times, it will automatically jump to another page.
Contract period: 21-Oct-2020 - 20-Oct-2021,Please help to cancel my subscription. Please give me a contact email.
I tried the instructions on your website to submit a ticket to cancel the subscription. It totally doesn't work. I tried to call your customer service, but the phone number doesn't work.
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Absolutely dirty tactics - auto-renewing an unwanted subscription and then sending debt collectors after we had cancelled. It was also very difficult to cancel and get real support for the issue. Teamviewer has now lost our business for life and we will be sharing details of our experience with our community. There are so many better products out there with honest business practices and real aims towards customer satisfaction. Despicable !
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HI Want to Cancel my Subscription for a full Refund.Please guide me to cancel it.
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How do I cancel my renewal
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Hi Noisiv1967,
Thank you for contacting us.
In order to cancel your subscription, please contact our customer support directly or submit a ticket.
Please note that a written notice is needed for cancellation confirmation, and posting in this forum does not count as submitting a ticket.
Regarding a ticket, feel free to check the knowledge article - How to submit a ticket
Thank you for your understanding and patient.
Best Regards,
Akiho
Japanese Community Moderator / コミュニティモデレーター
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I agree with above post:
"This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in"
Unbelievable ...
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Very Very bad service..... They renewed my plan without sending a simple notification while I am not using Team Viewer long time. It's been few days I am following to return back money without any result ... I am sorry for Team Viewer...... They are cheating ......
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I wish to cancel my subscription as I have now retired from my previous job where I needed it, please reimburse me.
Marietta Andree
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Just wish to add our comment, so the community can see what they will be dealing with, if they subscribe.
No reminder 6 week before. We simply received the invoice for the new period.
But they didn't forget to send the reminder for the unpaid invoice 14 days later.
And as @ladidah said: "Teamviewer has now lost our business for life".
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I just cancelled my subscription in PayPal - autorenewal is off at present. I too could not submit a ticket (it kept redirecting me here, although I am logged into my only paid account) - therefore I decided this is a scam and I did with them what I did with all other scammers and fraudsters. I suspended my recurring transaction in PayPal.
Here's a link on how to do it in PayPal:
- Click Account Settings.
- Click Money, bank accounts and cards.
- Click Set automatic payments.
- Select your vendor (in this case TeamViewer) and cancel.
That's it. No more scams. Although GDPR allows me to delete my account, it seems this company does not recognize this right and they make it impossible to resign from their services. I will be filing a lawsuit via our company attorney. Have a nice day.
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Hello @Fatix,
Thank you for contacting us and we are sorry to hear that your are leaving us!
Please noted that delete TeamViewer account and withdraw the payment do not cancel the order autorenewal.
TeamViewer system found that the support ticket has been successfully raised by you. We kindly ask you to wait for the response from the support team about your cancellation request please.
Thank you for your kind understanding!
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
I HIGHLY recommend to NOT subscribe to teamviewer. They will scam you and use all sorts of tactics to sucker you back in and steal your [removed per Community Guidelines]. 28 days before your license ends you have to submit in writing?? Extremely unethical. I am trying to post as much as I can for users to NOT use teamviewer!!! I actually sent my request in 21 days before my subscription was up and got notified that I was suckered back in for another year for [removed per Community Guidelines]. Luckily I cancelled my credit card and they can't resubscribe me. Who does that as a company? Obviously they need and want your money very badly and have made the process of canceling extremely difficult. As an example I tried calling the support # and was on hold for 44min 52 sec and magically got dropped. I called back and selected sales and was magically connected with someone in less than 1 minute. Of course that is a completely different department and they couldn't help me. Utter joke. DO NOT USE TEAMVIEWER!! It actually feels like a timeshare, you will never get out of it. Many many many other remote access software out there for half their cost. Spread the word!
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I HIGHLY recommend to NOT subscribe to teamviewer. They will scam you and use all sorts of tactics to sucker you back in and steal your $600. 28 days before your license ends you have to submit in writing?? Extremely unethical. I am trying to post as much as I can for users to NOT use teamviewer!!! I actually sent my request in 21 days before my subscription was up and got notified that I was suckered back in for another year for $600. Luckily I cancelled my credit card and they can't resubscribe me. Who does that as a company? Obviously they need and want your money very badly and have made the process of canceling extremely difficult. As an example I tried calling the support # and was on hold for 44min 52 sec and magically got dropped. I called back and selected sales and was magically connected with someone in less than 1 minute. Of course that is a completely different department and they couldn't help me. Utter joke. DO NOT USE TEAMVIEWER!! It actually feels like a timeshare, you will never get out of it. Many many many other remote access software out there for half their cost. Spread the word!
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I need to request a refund as it is impossible for me to use the license I just purchased - there is a continual error in the activation.
I just purchased and I am requesting a refund now thanks.
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I actually enjoyed using teamviewer over the last 4 years.
Until I decided to cancel our premium subscription (747 GBP per annum + increase for 2022/23).
That's where I violently fell out of love. A VERY confusing, ambiguous and misleading process. Never mind sharp or unethical practice, having to submit a ticket 28 days prior to renewal.
They make it VERY VERY hard to find the correct place to raise the ticket (I tried customer portal / support portal / Teamviewer account). When trying to create a ticket, it redirects to another page. Eventually, by accident I managed to sign into the right thing, still not sure what I did after 2 hours of struggling.
Then tried to change my payment method to PayPal. Because my PayPal account has 2FA, and I tried 3 times to do this from within Teamviewer. Now my PayPal is locked / requiring a password reset, on account of suspicious activity. Thanks a bunch Teamviewer!
Consider this a divorce. No chance of reconciliation.
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Absolutely disgusting behavior as everyone here has noted.
I called to downgrade my account from Corporate to Business 8 days prior to renewal. I was told that they need 28 days advance notice. I said that that was unacceptable. I am a 1-person business and do not need a Corporate license any longer that I signed up for years ago and kept being auto renewed without advance notice.
They offered me a 30% discount on a Corporate license which was still about three times the cost of a Business license. I said that is unacceptable also.
I was told that they would discuss with management and get back to me. I got a call back saying the only thing they could do was a 40% discount. I was not happy but accepted that 40% discount.
The next thing I know, I was charged the full price on PayPal, and all of my PayPal cash was withdrawn with the balance going onto my credit card. I have written back to TeamViewer regarding my disgust with such a dishonest company. I am disputing the charge on PayPal also.
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Submitted a ticket long before the 28 days, but the ticket disappeared... No trace of it - only the email I received at the time of making the ticket, which apparently is not proof.
So I cancelled the credit card - and they sent me to collections.
Very unethical business !!
Paid the account today since it was affecting my credit.
Have 3 tickets in now - all asking to cancel the account.
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TeamViewer's subscription system is beyond unethical and dabbling in illegal.
- They warn you one day ahead of the deadline that your subscription is going to renew. It looks like it is a month away but TeamViewer has made up this fictitious self-serving rule that has absolutely no justification that they need NOTICE to cancel. Notice it cancel a digital subscription. It's laughable.
- They take your credit card information and make it so that you can't delete your card to prevent them from charging your card for this unwanted subscription
- If you end your subscription before the renewal date, but not 27 days before, they just bump the subscription end date to the following year so that they can march on charging your credit card.
I have never ever seen anything as unethical as what TeamViewer is doing. How they get away with it is beyond me but I am going to fight them like they have never seen before if I can't get my subscription canceled. I'm currently 2 days from renewal and on the phone with my credit card company to see if I can get them blocked.
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I canceled my subscription as required 8-9 months ago when I got back from deployment from Iraq. I haven't used it since. Now I'm being forced to pay $500 that I don't have on a product I don't use. Cancel this account. This is my notification way in advance.
To ensure TeamViewer doesn't **bleep** me over again with their predatory business practices I will have to (1) get my money's worth by ensuring that there are plenty of digital records of me wanting to close my account and (2) attempt to educate others on your business practices.
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Hello @shylow,
I am sorry to hear that you had a bad experience regarding your contract termination.
You must have received a confirmation e-mail 9 months ago when you canceled your subscription.
You need to show this confirmation to our customer support, and they'll be able to help.
/JeanK
Community Manager
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I requested a refund the day after my credit card was charged. It's been 9 days, I've called 3 times and everyone just tells me it's "processing"...whatever that is supposed to mean. I'll file a dispute with my credit card issuer if I don't have a refund or at least a solid answer by tomorrow. Don't say you have a 7-Day refund policy if you won't honor it. I understand it's frustrating to have to process so many...but don't put that claim on your website.
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I am attempting to cancel but your support services are impossible to reach
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I have been a loyal Team Viewer Customer for almost 3 years now. I own a small CPA firm. Just 6 people. Now fighting their AR and Private collectors threatening me personally, to ding my credit, and my small business corporate credit.
Signed up with a Team Viewer Corporate License in 2020. Paid [removed per Community Guidelines] per year for 2 years of the license. The Corporates license runs out in March 2022. Loving Teamvwier's products, but not needed 3 users for a Corporate license, I click the purchase license button in the same user I have used all 3 years, buy the Business license to step down, or what I thought was stepping down, paying [removed per Community Guidelines] in April 2022.
Then a month ago, one of Team Viewers Private collectors starts calling me and my company. They want their [removed per Community Guidelines] for the FY March 2023 Corporate license. I tell them I stepped down. Submitted Ticket to support. Also called.
All i get is nothing i can do, i need to pay. That does not matter if i clicked their license button for a Business license, purchased, i still owe for Corporate on top even though i have not used. My user being tied to the Business License since April 2022.
They terminating the Corporate license, not sure when, but at least have a screen shot of at least October of 2022, with the period not being up, and they still want their [removed per Community Guidelines]...
TeamViewer has such great technology, but their AR and Collection department are insane. They are screwing their users.
Have a disconnect from reality and fair business practices.
I filed complaints with BBB and Department of Consumer Affairs', not having much hope that anything will be done, but to start the documentation process, when they ding my personal credit, or business credit, going to file fair credit reporting act.
Seems to be the only thing that will get their attention.
Long story short, not posting this to complain, maybe a little, but warn users, watch out, call them if you want to cancel, or step down, else they will screw you. Logic does not matter to their AR or collectors, only that nothing they can do, pay up, else we will destroy your credit.
Its wrong, and as much as i like their product, will never do business with them again.
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Hi @ashay8us,
Thank you for reaching out to us in the TeamViewer Community. We also appreciate hearing that you are staying with us for 3 years as a loyal customer!
To read your experience, we are sorry that TeamViewer has not lived up to your expectation. Regarding this case, we strongly encourage you to have further communication with our support team.
*Kindly sign in with your licensed TeamViewer account to generate a support ticket. If you have already opened a ticket, kindly discuss your case further on the ticket. Hope you will get a satisfactory outcome.
Regarding an annual subscription license, please also understand that as an annual subscription, it does renew each year unless cancelled prior to 28 days of renewal. To cancel or downgrade a TeamViewer license, please submit a ticket at least 28 days prior to the renewal date. You can also find more information about TeamViewer subscriptions from our Community article: Subscription renewal
All the best,
Akiho
Japanese Community Moderator / コミュニティモデレーター
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Been a month of doing the support tickets and private collection agencies threatening credit reporting against me/company. Calls with your AR department. there are other posts like mine, just searching this forum. The auto renew, 28 day is preditory, IMO against the law in the US/California, some other posts citing case law. For one month, have just been told no, even though i clicked the button purchase license, have a valid Business license, that started when the March 2022 Corporate license ended, but you AR and collections department does not recognize that. I was told I had to have called. Looking at your forum others have said you have to write in. This is my experience, filed my BBB and Department of Consumer Affairs complaints, just trying to document, when the credit ding comes on personal or Corprate credit, to file a fair credit reporting act claim. Your license agreement stating something, burried on page 1000 whatever, no one will ever get to read. It does not make it legal based on federal or California. Also, its is just bad business practice, for a company that has such great software, its AR department is insane.
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I am stunned at how many people have had issues with cancellation of subscriptions.
I had the same issue with receiving bills, Ended up with Debt Collection chasing me. The staff member I spoke to a few days ago admitted their automated system often is blocked by bigpond if you have a bigpond address. I agree their cancellation process is a joke and almost a scam in a way it gets another year out of you. I have now finally cancelled my subscription therefore will not receive another subscription for the following year, however I paid the debt collection which cost me an extra on top of original bill.
I never received the bill, I tried to cancel it the previous year and had nothing but issues.
I have seen a note somewhere in the community with the ACCC ruling. Give them a call before paying anything, I will never use or recommend Teamviewer to anyone. There are other ones out there. Do your research.
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Hi @Trish_68,
We are sorry to hear about the poor experience with TeamViewer!
For the issue of receiving TeamViewer emails, TeamViewer Community moderators and support agents are able to assist. Kindly share your email account in Private Message with me. Or send the email account in the support ticket, and the support agent will help out!
Regarding the order with TeamViewer, the Community moderators are not able to assist for security and privacy reasons. If you have any questions and would like to discuss further on your case, kindly continue the conversation with the support agents please.
We thank you for your kind understanding!
Best,
Ying_Q
Community Moderator/中文社区管理员0