How to cancel my order

I am unable to cancel the subscription. Submit a ticket is not working for us to cancel it!!!! This is a nightmare!

The submitting ticket doesn't work. I tried so many times, it will automatically jump to another page.

Contract period: 21-Oct-2020 - 20-Oct-2021,Please help to cancel my subscription. Please give me a contact email.

I tried the instructions on your website to submit a ticket to cancel the subscription. It totally doesn't work. I tried to call your customer service, but the phone number doesn't work. 

HI Want to Cancel my Subscription for a full Refund.Please guide me to cancel it.

Very Very bad service..... They renewed my plan without sending a simple notification while I am not using Team Viewer long time. It's been few days I am following to return back money without any result ... I am sorry for Team Viewer...... They are cheating ......

Just wish to add our comment, so the community can see what they will be dealing with, if they subscribe.

No reminder 6 week before. We simply received the invoice for the new period.

But they didn't forget to send the reminder for the unpaid invoice 14 days later.

And as @ladidah said: "Teamviewer has now lost our business for life".

I HIGHLY recommend to NOT subscribe to teamviewer. They will scam you and use all sorts of tactics to sucker you back in and steal your $600. 28 days before your license ends you have to submit in writing?? Extremely unethical. I am trying to post as much as I can for users to NOT use teamviewer!!! I actually sent my request in 21 days before my subscription was up and got notified that I was suckered back in for another year for $600. Luckily I cancelled my credit card and they can't resubscribe me. Who does that as a company? Obviously they need and want your money very badly and have made the process of canceling extremely difficult. As an example I tried calling the support # and was on hold for 44min 52 sec and magically got dropped. I called back and selected sales and was magically connected with someone in less than 1 minute. Of course that is a completely different department and they couldn't help me. Utter joke. DO NOT USE TEAMVIEWER!! It actually feels like a timeshare, you will never get out of it. Many many many other remote access software out there for half their cost. Spread the word!

I actually enjoyed using teamviewer over the last 4 years.

Until I decided to cancel our premium subscription (747 GBP per annum + increase for 2022/23).

That's where I violently fell out of love. A VERY confusing, ambiguous and misleading process. Never mind sharp or unethical practice, having to submit a ticket 28 days prior to renewal.

They make it VERY VERY hard to find the correct place to raise the ticket (I tried customer portal / support portal / Teamviewer account). When trying to create a ticket, it redirects to another page. Eventually, by accident I managed to sign into the right thing, still not sure what I did after 2 hours of struggling.

Then tried to change my payment method to PayPal. Because my PayPal account has 2FA, and I tried 3 times to do this from within Teamviewer. Now my PayPal is locked / requiring a password reset, on account of suspicious activity. Thanks a bunch Teamviewer!

Consider this a divorce. No chance of reconciliation.

Submitted a ticket long before the 28 days, but the ticket disappeared... No trace of it - only the email I received at the time of making the ticket, which apparently is not proof.

So I cancelled the credit card - and they sent me to collections.

Very unethical business !!

Paid the account today since it was affecting my credit.

Have 3 tickets in now - all asking to cancel the account.

I canceled my subscription as required 8-9 months ago when I got back from deployment from Iraq. I haven't used it since. Now I'm being forced to pay $500 that I don't have on a product I don't use. Cancel this account. This is my notification way in advance. 

To ensure TeamViewer doesn't **bleep** me over again with their predatory business practices I will have to (1) get my money's worth by ensuring that there are plenty of digital records of me wanting to close my account and (2) attempt to educate others on your business practices.  

I requested a refund the day after my credit card was charged. It's been 9 days, I've called 3 times and everyone just tells me it's "processing"...whatever that is supposed to mean. I'll file a dispute with my credit card issuer if I don't have a refund or at least a solid answer by tomorrow. Don't say you have a 7-Day refund policy if you won't honor it. I understand it's frustrating to have to process so many...but don't put that claim on your website.

I have been a loyal Team Viewer Customer for almost 3 years now. I own a small CPA firm. Just 6 people. Now fighting their AR and Private collectors threatening me personally, to ding my credit, and my small business corporate credit.

Signed up with a Team Viewer Corporate License in 2020. Paid [removed per Community Guidelines] per year for 2 years of the license. The Corporates license runs out in March 2022. Loving Teamvwier's products, but not needed 3 users for a Corporate license, I click the purchase license button in the same user I have used all 3 years, buy the Business license to step down, or what I thought was stepping down, paying [removed per Community Guidelines] in April 2022.

Then a month ago, one of Team Viewers Private collectors starts calling me and my company. They want their [removed per Community Guidelines] for the FY March 2023 Corporate license. I tell them I stepped down. Submitted Ticket to support. Also called.

All i get is nothing i can do, i need to pay. That does not matter if i clicked their license button for a Business license, purchased, i still owe for Corporate on top even though i have not used. My user being tied to the Business License since April 2022.

They terminating the Corporate license, not sure when, but at least have a screen shot of at least October of 2022, with the period not being up, and they still want their [removed per Community Guidelines]...

TeamViewer has such great technology, but their AR and Collection department are insane. They are screwing their users.

Have a disconnect from reality and fair business practices.

I filed complaints with BBB and Department of Consumer Affairs', not having much hope that anything will be done, but to start the documentation process, when they ding my personal credit, or business credit, going to file fair credit reporting act.

Seems to be the only thing that will get their attention.

Long story short, not posting this to complain, maybe a little, but warn users, watch out, call them if you want to cancel, or step down, else they will screw you. Logic does not matter to their AR or collectors, only that nothing they can do, pay up, else we will destroy your credit.

Its wrong, and as much as i like their product, will never do business with them again.

Been a month of doing the support tickets and private collection agencies threatening credit reporting against me/company. Calls with your AR department. there are other posts like mine, just searching this forum. The auto renew, 28 day is preditory, IMO against the law in the US/California, some other posts citing case law. For one month, have just been told no, even though i clicked the button purchase license, have a valid Business license, that started when the March 2022 Corporate license ended, but you AR and collections department does not recognize that. I was told I had to have called. Looking at your forum others have said you have to write in. This is my experience, filed my BBB and Department of Consumer Affairs complaints, just trying to document, when the credit ding comes on personal or Corprate credit, to file a fair credit reporting act claim. Your license agreement stating something, burried on page 1000 whatever, no one will ever get to read. It does not make it legal based on federal or California. Also, its is just bad business practice, for a company that has such great software, its AR department is insane.