I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hello,
I'd like cancel the subscription. What I need do? It's very difficult. I can find the place for send a ticket, with the information for cancel the subscription.
Thanks a lot
Maria Parreita
Hi @1033729987,
Thank you for your post.
We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
You can also contact our support team from the following link as well, so they will give you a possible solution:
Regarding TeamViewer subscriptions, the license does renew unless canceled prior, as stated on the bottom of the original invoice:
Hope this information will be helpful. Thank you in advance for your understanding.
Best regards,
Yuri
Hi Teamviewer,
Can you please help me cancel my account,
I need to cancel my account iD [The personal information has been removed as per the community guidelines.] can please help me?
I am and have had major issues with using Teamviewer on my computer.
When i try to use the system shuts my computer doem and we can not operate.
So this system of Teamviewer is no go for my usage.
Regards
Michael
[The personal information has been removed as per the community guidelines.]
Hi @fafalaw38883,
Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027
Our support team answers calls and tickets in the order they are received as quickly and accurately as possible. Thank you for your patience and understanding in advance.
Kind regards,
I would like to cancel my subscription. I tried to inform by email on the last day but seem nothing happened. How could I cancel the auto subscription? If teamviewer did charge my account, how could I get a refund??
you need to submit a support ticket giving 28x days notice.
I must admit it is the most antiquated way of doing things -its almost like they do that to trap people in for an extended period of time.
that plus they never tell what the renewal price will be until the actual renewal date is rubbish.
then they announce a price rise of between x% & y% on an amount you dont know and cannot confirm without actually calling them - absolute rubbish - the renewal process is a joke
Hi @Riaansch2021,
If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date. For more information, you can read this article:
How do you Cancel auto renewal and or cancel a subscription
I require our Auto renewal to be removed from our subscription
Just to be clear: I suspect that the next step will be to meet TV or credit representatives in court and ask for damages for abusive commercial tactics and reimbursement of the unwarranted license fee.
By the way, I called your support. It was useless and counter productive.
For the record:
I never had a worse software support experience in 20+ years.
Customers HAVE to be notified if a software company stops its service unless they pay. In particular if TV is at fault and a mistake needs to be corrected on the spot and not days or weeks later. The timeframe of fixing the issue without prior notification makes the whole argument from Teamviewer flawed.
Hi @IMD_TX,
Thank you for your post. If you purchased a perpetual license, we recommend contacting our support team to check your license status. You´ll find the link to it in the top menu under Service --> Contact --> Give us a call.
Regarding the updated EULA, please refer to this thread for our latest response.
Thank you for your understanding in advance.
I am having almost identical problems to you. I purchased TeamViewer 11 for $1500.00 based on the performance of the free version and the sales representatives assurance that I "owned" the software and I would not need to pay for it again. Now it is non-functional, I have received a new EULA that I supposedly can object to but there is no link to object, there is no explanation of the process to object, support virtual chat tells me that this is not their responsibility.
I believe that I have been defrauded, and may resort to turning the matter over to the Texas State Attorney General to see if they can get any response. I am going to continue to try and reach someone for the rest of this week, then re-evaluate. Do you know how to find out if a class action suit has been, or could be, started?
Thank you for your post. 😊
We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket
Regarding TeamViewer subscriptions, the license does renew unless canceled prior, as stated on the bottom of the original invoice: https://community.teamviewer.com/English/kb/articles/65605-subscription-renewal
Hope this will be helpful.
Best,
I tried to contact sales and i can't undestand how to cancel my teamviewer licence. Can you help me with this? Thanks in advance.
renewed when I didnt want or use teamviewer - impossible to contact - a total con!
Hi @Ruwi,
Thank you for your post 😊
In this case, please contact our support team so they will assist you further.
Please choose one of the ways to reach out to them from the below:
How to cancel 7 days customer satisfaction guarantee?
I want to cancel the license
Customer ID：[removed per Community Guidelines]
That is not enough, they will give invoice to dept collector firms and they will follow you with court letters until you pay.
Last year they have auto renewed my account without my knowledge and sending any e-mails before 6 weeks or 28 days reminder. Plus the renewel price was higher than the previous price. More over, they insist not to cancel auto renewed invoice and gave it to horrible dept collector firms in europe, and they send horrible court threatening letters with post, at the end I had to at least deal with them for another year with the discounted price, Right now, I am not able to cancel auto renew again and they will not send email and same thing will repeat, Once you register as premium or business with Teamviewer they will **bleep** your money and will not give you a chance to escape.
And Also that 3 device at the same time policy is very poor, everybody has 5-6 devices now including mobile phones and tablets.
The problem is that the "portal" has problem recognizing valid licenses and the support system with the tickets system, is too slow to reply. Sound like I will have to start calling them... Like If I only have that do to in a time of pandemic -_-
The redirect to the community page is done WITHOUT ANY user information andTHAT'S the root cause of all this messages in this threads, from my point of view.
This is is mentioned only in a small subtext on this page.
https://community.teamviewer.com/t5/Knowledge-Base-EN/How-to-submit-a-ticket/ta-p/72027#toc-hId--**Please do not post TeamViewer IDs**
Note: If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community.
My suggestion is do not redirect to community page when a customer want a support.
If the user is not logged in then show them the login page, as every other Companydo it in the industry.
I must agree that the Teamviewer Company looks quite unorganized as I got a Invoice eventhat have send a cancellation at least 4 Month before the Invoice date.
Maybe someone of Teamviewer Company care about the customer and user experience andtry to change the redirect to a login page.
Even the Product looks good the Company behind the Product could have some improvmentsin there Processes, from my point of view.
To answer your question:Login into the Teamviewer Portal and AFTER THAT try to cancel your subscription.
Is there a reason why the customer service ticket system is so miserable and mediocre ?
We keep creating ticket, and nobody answer for days, even during week business days. Then additionally, to add to the insult, someone (else than ourselve) decided it would be OK to remove our access to the customer portal without our permission and without making sure that it was working properly (since we never got any activation email nor that our license work in the automated system), just day before renewal, so that I have absolutely no control about my subscription.
This is borderline keeping a client in hostage in my opinion, so I am sorry if I think that Teamviewer crew should spend less time on blogging fancy article and more doing their actual job, but that pretty much it.
I am not happy at all with the customer service that I am getting, especially since I am a client since v8
I am planning to terminate the contract, but I do not know how to do it. Can anyone explain
Hello Team,
Please your advice to cancel my subscription No. **Please do not post TeamViewer IDs**
