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Cancel my subscription

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  • The same thing it happening to me. Really is embarrassing that a prestige company use this kind of tactics to keep the clients trapped and get more money.

  • It is not difficult to submit a ticket to cancel your subscription which i did.

    However they refused to cancel citing their end user license agreement. I am one of those who did not read and assume i will be notification pior to renewal. just like dyndns, amazon or many others. Even if renewed, i am allowed to cancel or at least get a partial refund. Not for Teamviewer . They have just lost me as a customer.

  • repeating **bleep**. 

    Why you post almost the same post over and over again? There is missing info in your post and your support link DO NOT WORK!! 

    If it feels like a scam it most likely is... 

    Teamviewer is like a **bleep** page, they are also very good at hiding their cancellation process. 

    Will never ever use again, time and technology has left teamviewer far behind.


  • I am also trying to terminate my subscription. I have also generated the ticket. But I got no response. It's been more than a week.

    Regards

    Huda

  • Esben
    Esben Posts: 3

    I can't find any information on our subscription in the management console. 

    How do we change credit cards number?

    How do we change subscribed products?

    How do we terminate the subscription?

    Where do we see the renewal data for our subscription?

    How do we cancel automatic renewal? 

  • Esther
    Esther Posts: 4,112 Former Community Manager
    edited April 2021

    Hi @Esben 

    Thanks for your post.

    Please have a look at the following articles for more information:

    All about Subscription 

    TeamViewer Customer Portal 

    Thanks and best,

    Esther

    Former Community Manager

  • Esben
    Esben Posts: 3

    I have tried requesting access to the customer portal before, by stating our license key, but have never been granted access. 

  • Esther
    Esther Posts: 4,112 Former Community Manager

    Did you submit a ticket to request access to the Customer Portal? 

    Former Community Manager

  • Esben
    Esben Posts: 3

    No, it is not possible

    You have to log in to the customer portal to be able to submit a ticket about not being able to log in to the customer portal: 

    To submit a ticket to us:

  • Esther
    Esther Posts: 4,112 Former Community Manager

    Hej again Esben,

    There are three different portals:

    1. Ticketportal (access via licensed TeamViewer Account): https://support.teamviewer.com/ (direct link) or via https://www.teamviewer.com/en/support/
      1. Use this for requesting access to the customer portal)
    2. Management Consolehttps://login.teamviewer.com/ 
    3. Customer Portal:
      • In case you are a new customer, you will receive the activation link in a separate email called Activate Your TeamViewer Customer Portal
      • If you are an existing customer, you can contact our support team and they can send the Customer Portal Activation Link via email to the main contact. Please note that we can only send the mail to the account associated with the license in our system.

    Sorry for the confusion,

    Esther

    Former Community Manager

  • Hello Team,

    Please your advice to cancel my subscription No. **Please do not post TeamViewer IDs**

  • Vadpon
    Vadpon Posts: 1

    I am planning to terminate the contract, but I do not know how to do it. Can anyone explain

  • Is there a reason why the customer service ticket system is so miserable and mediocre ?

    We keep creating ticket, and nobody answer for days, even during week business days. Then additionally, to add to the insult, someone (else than ourselve) decided it would be OK to remove our access to the customer portal without our permission and without making sure that it was working properly (since we never got any activation email nor that our license work in the automated system), just day before renewal, so that I have absolutely no control about my subscription.

    This is borderline keeping a client in hostage in my opinion, so I am sorry if I think that Teamviewer crew should spend less time on blogging fancy article and more doing their actual job, but that pretty much it. 

    I am not happy at all with the customer service that I am getting, especially since I am a client since v8

  • cancelpro11
    cancelpro11 Posts: 3 ✭✭

    The redirect to the community page is done WITHOUT ANY user information and
    THAT'S the root cause of all this messages in this threads, from my point of view.

    This is is mentioned only in a small subtext on this page.

    https://community.teamviewer.com/t5/Knowledge-Base-EN/How-to-submit-a-ticket/ta-p/72027#toc-hId--**Please do not post TeamViewer IDs**

    Note: If the account is not linked to a 
    valid TeamViewer license, the support
    portal will instead load the TeamViewer Community.

    My suggestion is do not redirect to community page when a customer want a support.

    If the user is not logged in then show them the login page, as every other Company
    do it in the industry.

    I must agree that the Teamviewer Company looks quite unorganized as I got a Invoice even
    that have send a cancellation at least 4 Month before the Invoice date.

    Maybe someone of Teamviewer Company care about the customer and user experience and
    try to change the redirect to a login page.

    Even the Product looks good the Company behind the Product could have some improvments
    in there Processes, from my point of view.

    To answer your question:
    Login into the Teamviewer Portal and AFTER THAT try to cancel your subscription.

  • The problem is that the "portal" has problem recognizing valid licenses and the support system with the tickets system, is too slow to reply. Sound like I will have to start calling them...  Like If I only have that do to in a time of pandemic -_-

  • Riaansch2021
    Riaansch2021 Posts: 1 ✭✭

    How do you Cancel auto renewal and or cancel a subscription

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Riaansch2021,

    Thank you for your post.

    If you wish to terminate your subscription, please submit a ticket at least 28 days prior to the renewal date. For more information, you can read this article:

    Kind regards,

    Fiona_G
  • Scott1971
    Scott1971 Posts: 0

    you need to submit a support ticket giving 28x days notice.

    I must admit it is the most antiquated way of doing things -its almost like they do that to trap people in for an extended period of time.

    that plus they never tell what the renewal price will be until the actual renewal date is rubbish.

    then they announce a price rise of between x% & y% on an amount you dont know and cannot confirm without actually calling them - absolute rubbish - the renewal process is a joke

  • fafalaw38883
    fafalaw38883 Posts: 0

    I would like to cancel my subscription. I tried to inform by email on the last day but seem nothing happened. How could I cancel the auto subscription? If teamviewer did charge my account, how could I get a refund??

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @fafalaw38883,

    Thank you for your post.

    Cancellation requests must be received in written form, which is easiest via the ticket system: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

    Our support team answers calls and tickets in the order they are received as quickly and accurately as possible. Thank you for your patience and understanding in advance.

    Kind regards,

    Fiona_G
  • vivatrix
    vivatrix Posts: 1 ✭✭
    edited March 2021

    Hello,

    I've tried at the end of last year to cancel my subscription by creating a support ticket.

    Since then, i wanted to be sure the subscription was cancelled before doing my final payment.

    My account got suspended before i could have the answer, and i just had to pay the fee from late payment, while not even being sure that my subscription is cancelled.

    I haven't had that much difficulty cancelling a subscription in any service i've used ever.

    I just want to cancel the subscription and be done with it.

  • Natascha
    Natascha Posts: 1,518 Senior Moderator

    Hi @vivatrix

    Thank you for your post and welcome to our community 😊

    I'm sorry to read what happened. Would you mind to send your ticket ID in a private message?

    Wish you a great day.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • vivatrix
    vivatrix Posts: 1 ✭✭
    edited March 2021

    i've sent you a message to know what i can do about it.

  • jtrien
    jtrien Posts: 1

    Would like to cancel my subscription.

  • Logispot
    Logispot Posts: 2 ✭✭
    edited March 2021

    I'm struggling with the same issue.

    I tried to order a teamviewer remote control license, but I accidentally purchased a teamviewer meeting (Meeting Crew 50) license by mistake.

    Can anyone help me to cancel my subscription for teamviewer meeting (Meeting Crew 50) license?

    The invoice number and order number is [removed per Community Guidelines] and [removed per Community Guidelines] respectively.

    Here is my ticket link for the cancel request : https://community.teamviewer.com/English/discussion/112829/please-cancel-my-subscription-for-teamviewer-meeting-license#latest

  • Please cancel my subscription immediately and refund the amounts you charged on March 30, 2021. Your link to submit a ticket is broken, making it impossible to cancel. See https://www.teamviewer.com/en/customer-support/. If you do not do this, I will explore all available options. Thank you.

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @crambicure,

    Thank you for reaching out to us and I apologize for any inconvenience caused.

    Please note that submitting a ticket requires a valid TeamViewer license. https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

    It seems like that your account has not been activated a license. In this case, you can call our support team.

    Please reach out to them directly via local numbers found here: https://www.teamviewer.com/en-us/support/contact/

    Hope this helps!

    Best,

    Yuri

    Former Japanese Community Moderator
  • DocRob
    DocRob Posts: 1

    How come there is not an easy cancel button. You make it difficult to cancel subscriptions on purpose. THAT IS STRAIGHTOUT BS!!!!

  • timhuang67
    timhuang67 Posts: 0

    Yes, I agree, They don't let you cancel and trick you into auto renew.

    Cancel your auto subcription by unlinking your paypal or credit card

  • DaveC64
    DaveC64 Posts: 1 ✭✭
    edited April 2021

    I have been through this several times. TV sent an email saying that they would auto-renew my subscription. I don't need it. I need to submit a ticket. But following the submit a ticket route just sends me down the rabbit hole of 'go to the community'. Does this company have any humans that can actually support customers?

    Had a similar experience, any suggestions?

    Dave