I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Can a moderator please help me? I purchased Remote Access license 2 days ago and I can't activate the license. I've followed the steps and read the user guide. The email that has the activation link does not work and I get a message to "contact customer support." When I contact customer support by phone, I can't because I don't have a business account. When I try via chat, I eventually get a support ticket created but no one has responded to my support ticket and it's been two days. Using the chat feature is incredibly frustrating because it leads me in circles and I have to be very insistent to get the chat to create a ticket for me. At this point, I want to cancel my license and receive a refund but I can't becasue I'm not able to activate my license in the first place. This has been so incredibly frustrating and time consuming.
Hi @brian2023,
Thank you for contacting us in the TeamViewer Community!
We are so sorry to hear about the disappointing experience with TeamViewer. If you can share the relevant contact and order information via PM with me and we will do the best to help you!
Best,
Ying_Q
Hi @Sunxishan,
Thank you for reaching out to the Community.
In order to cancel your subscription license, it is required to submit a support ticket.
Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:
If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat
Thank you for your understanding.
Akiho
P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics. And we do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.
I cannot login my account. The webpage kicks me out after I login.
Hi @Tarryn,
Thank you for reaching out to the Community, and we appreciate your effort in submitting a ticket.
Yet, if you are still stuck with the loading page on a ticket system and cannot open a ticket, we would recommend contacting our support team by phone or chat
Please return to the Community, if there are any difficulties contacting our support team.
The notes say to log a ticket, but then I do that, all it does is opens a new tab and constantly shows it is loading something but nothing ever loads.
Thank you for trying to open a ticket.
Please know that using a licensed TeamViewer account is essential to access the ticket system.
Kindly contact our support team by phone or chat if you have not activated your license with your TeamViewer account.
Alternatively, please tell us your email address via private message.
We appreciate your understanding in this process.
Teamviewer don't let you cancel. They make it as hard as possible to cancel in the hope you give up. 12 months later, you are £300 lighter in your bank account and the cycle starts again.
i just want to cancel the invoice [removed per Community Guidelines]. No one answered the support phone. We never used the license
I'm just being pooled around here.
I have sent you (Teamviewer) emails with stop of my license when it stops the end of this year.
So now I have also posted it here and the case is closed now.
Regards Bo Trusbak
Tandlægernes IT ApS
Hi all,
Thanks for reaching out to our Community, and I'm sorry to hear you're canceling your subscription.
Please know that all cancellation requests must be processed by the designated team - our moderation team can't process these requests in the Community.
If you're having difficulties opening a ticket, we advise contacting our support team directly using the local phone numbers.
@JoeMuniz if you have not received the email/ticket from our representative, we advise giving them another call to get the situation clarified.
Please let us know if you need any further help.
Best, Carol
Hi @Bizadmin,
Thank you for reaching out to the Community
P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics.
Hi @Hamco,
Thank you for posting and we are sorry to hear about the cancellation request.
Is there anything we can help you with the license-related issue?
For cancellation requests, we would like to advise you to submit a support ticket to the TeamViewer Support Team and the support representative will then go ahead to update you about the cancellation.
We appreciate your understanding in getting the answer about the cancellation.
Hello. ( I am not good at speaking English. So, Please understand even if my explanation is not enough)
I purchased the plan (TeamViewer Remote Access) on my mistake. I paid on August 22 and canceled the subscription right away on August 22.
name is DESKTOP-KU[removed per Community Guidelines]. Invoice number is [removed per Community Guidelines].
I don't want to use Teamviewer anymore and so I want to get a full refund immediately.
Please reply as soon as possible. Thank you.
my email address is [removed per Community Guidelines]
Just run into the same issue with the unknown auto renew and notice period. I wanted to pause the serivce as we currently no longer need it but after this sharp practive I will not be recommending or using them again
Hi @Auto_renew_SCAM,
Thank you for sharing your experience with us!
When your subscription renews automatically, it is for the next entire period of 12 months. There is no possibility to pause it, even if you no longer need it.
Regarding the cancellation policy, if you wish to cancel your subscription, you need to submit a ticket at least 28 days before the renewal date.
We invite you to refer to our dedicated article for more information: 📄 All about subscription.
If you have any further questions, feel free to ask them here!
Jen
Hi @GTGT,
We are sorry to know that you want to cancel the TeamViewer order.
All cancellation requests will need to be processed with the TeamViewer Support Team. Have you tried to call the team for the cancellation submission?
📌Note that the written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term. Please ensure that you meet the criteria for cancellation submission.
I wish to cancel my Teamviewer subscription since it has not been used for a number of years years. I am being hounded by Teamviewer for subscription fees. It is not possible for me to login to the support site as I am not recognized as customer and am always diverted to the community site.
What can I do to ensure my subscription is officially cancelled?
Greetings,
We have been attempting to contact someone at TeamViewer for some time now, and we are extremely disappointed in the lack of response we have received thus far. Our VP of Latin American operations submitted a ticket on September 13th, and we have yet to receive an update or even an expected response time. It is beyond frustrating to deal with the difficulty of canceling a subscription with your company, and we expect a prompt and satisfactory resolution to this matter.
We also attempted to reach out to support via chat, and we were highly disappointed with the service we received. We started the chat at 12:51 p.m. EST, and despite being the 17th in queue, we waited for over 3 hours - 1.5 hours in queue from 17 to 1 and another 1.5 sitting in 1st queue waiting for a response. We have attached a document detailing the chat conversation to this email.
The original support request number is #[removed per Community Guidelines], and the associated email is [removed per Community Guidelines]. We demand a confirmation of our subscription cancellation as soon as possible.
We hope that you take this matter seriously and provide us with a satisfactory resolution promptly.
Thank you.
edit -it's been 5 HOURS of waiting in the chat for a support agent. Although, this is the recommended mode of contacting support for "faster service" when holding. Make it make sense.
Hi @HAROLDBELL,
Thank you for reaching out to us in the TeamViewer Community!
There was a response from the support agent about 5 hours ago. Can you kindly check your email inbox for the case update, and I hope you are satisfied with the update.
Next Day Update - I got a hold of a support agent by waiting on hold. Turns out my subscription has been canceled for days. TeamViewer didn't notify me... seriously?
Hi @wilpeterson ,
I'm really sorry to hear about the negative experience you're having to contact our support team.
Please make sure you're calling the correct phone number on our webpage during our business hours.
If you still having trouble getting in touch with them, please send me a private message with your email, invoice and/or account number. (You just need to click on my username to see the private message button.)
Let us know how it goes.
Hi @DatCFO ,
We thank you for your feedback, and we're sorry to hear about the delay in receiving a reply from our support team.
Please know that all tickets are processed by the order they are received; therefore, delays may occur due to the current queue.
Also, rest assured that the cancelation tickets follow the date the user sent the message and not the date it was processed by our team.
Could you send me a private message with your ticket number? I would be happy to take a closer look at your case with our support team.
Let us know if we can help any further.
Finally cancelled annual renewal license. However, since there is automatic charging it was already billed to my account. How to refund? Already informed your representative several times but she suggest to raise a ticket. Unfortunately, I am not successful in getting thru your system, so I use this forum to get an answer.
Hi TeamViewer,
I want to cancel my subscription immediately. I have not been using it for 2 years, and I have already sent multiple emails to your sales team requesting cancellation, but it has not been processed. I urgently request you to cancel it ASAP as I am unnecessarily paying for a service I don't use. It's frustrating that there seems to be no way to cancel the subscription, and the support ticket system is not working. It raises concerns about whether these are predatory money-grabbing techniques.
I kindly request you to cancel my subscription immediately. I no longer want to use TeamViewer and will never recommend it to anybody.
Please proceed with the cancellation. I am willing to pay any necessary fines, but it's essential to cancel my subscription.
Looking forward to confirmation of the cancellation.
please cancel out subscribtion Immediatly, We have not used this service in over a year or more.
