Commercial use - Connection time outAnnounced

User: "JeanK"
Community Manager ๐ŸŒ
Updated by Akiho

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    So is there any solution to this or has support placed it in the "Too hard basket" ?

    I keep getting this all of a sudden with a free account that is NOT being used commercially, how does one fix this i am starting to get really fed up with it! All i am trying to do at the moment is send files from my laptop to my desktop because since the latest Windows 10 1803 Build Updating and them getting rid of Homegroup my computers can see one another but i cannot access 1 from the other and vice versa so to transfer files i was using teamviewer as a workaround until it was fixed, that is not commercial use!

     

    Regards

    David

    Yes I hav just got the ame problem here in Australia. Used it for first time today and this **bleep** comes up.

    Frustrating...... I have only ever had 'personal use' to use for this software. 

    Sad day if they are gonna start limiting us to use this software.  Happy to pay a small fee of say $30AUD for a yearly subscription. :smileytongue:

    Seems there might be a bug in the program

    hi friends

    im using a free version to connect 2 of my personal laptiops. it was working ok all the while. now getting this error suddenly - https://www.dropbox.com/s/z55smpl0i5fcdtq/2018-05-30_13-02-10.png?dl=0

    i closed all teamviewer sessions and after few min getting this error again!

    Any idea?

    I just got the Connection Blocked After Timeone notification.

    I have 3 computers here are at home that were added on my TeamViewer account.

    And today I kept getting blocked from accessing a computer. I don't think my usage is considered commercial since I rarely connect to them for more than 2minutes. It's only when my son wants me to open a game for him when he's in his room.

    I am having the same problem as well. The program is telling me commercial use detected. Is there a new limitation to the free license?

    I use Team Viewer to check my home personal PC and my Dad's PC to help him out. I didn't think this was enough for commercial use, perhaps I am wrong?

    I have the same problem when connecting from Android app to my home PC. I have no problem connecting from another PC to my home PC so I suspect it's the Android app that is at fault. Take note that I have been using the Android app to connect to my home PC for years and this is the first time that I see this problem.

    Android App Version: 13.1.8817 CL

    [personal information removed by moderator]

    User: "catslop"
    Updated by JeanK

    as many peple suffered now,, my personal using also has blocked under commercial use detectd. I'm using app between home - office desktop to checking my work desktop status.pls unlock ID **Information removed as per Community Guidelines**(HOME) - **Information removed as per Community Guidelines**(office)

     

     

    Although i have personal use of Team Viewer, it says me " Commercial Use Detected" and blocks me after 5 minutes.  I am student&research assistant and i need to use the computer on my university for my personal work&research. I have used Team Viewer account for 6 months on the same computers and networks(one of them is University). 

    For 4 days, i have faced this problem. 

    What is changed ?  Anyone has this problem ?

    Need help! 

    Thanks...

    [personal information removed by moderator]

    Not commercially available

    Connect your personal computer

    Another one here!!!
    I contacted the Sales team today who actually sent me to this link: https://www.teamviewer.com/en/support/personal-use-verification/
    If you fill out the form and attach your TeamViewer13 Logfile, they'll assess your usage and appropriately deal with your request.

    Same thing here! Please help us..

    Hey There

    hope you can help.

    A while ago now I helped a friend set up a 1 way connection to another pc 

    It is Her fathers Pc, so she could log into his PC help him if he had trouble using the pc online. , now she tends to check his emails and pay some bills etc.as he is getting a litttle forgetful. , She isnt very technical but can use a pc for day to day stuff. He lives about 45 minutes away, so she has found it pretty convienient.

    it has Worked all this time no worries, apart from the odd update or restarts but today she gets a message that , Your usage level has crossed the FREE user allowance. What does that mean ? She doesn't log into other pcs , and the other end deffinetly doesn't.

    Anyway I did a search and found nothing. if you have any ideas id appreciate it.

    Hi, Guys

    [Comptetitor Advertisement removed by moderator] It not as good as Teamviewer, but it does the job.

    Same here...I am going to RDP at least unlimited hours.

    Same problem here. I've been using this for 8 years and there's a limit today. I don't even use this for commercial purposes. I was able to use this without issues last night. Please let us know what is the limitation for the free so we could look for options. It's so sad it is coming to this. I even recommended this at work before so they purchased the enterprise licence maybe I should stop recommending this to everyone I know.

    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]

    Yes, same with me ,can teamviewer staff tell us the truth, thanks, if not allow to use as free anymore, please tell. thanks.

    Same here. The issue seems to start from today. It's working fine yesterday.

    My one same since today, I have used teamviewer for long time to connect to my home computer from company site without any commerical things, but I got the error says this. Is this new license limited.

     

    Hope teamviewer support staff give us the explaination, if no free then please tell , we can use other option, thanks, also thanks teamviewer as a good tool

    TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session

    my teamviewer showed me the same post too others..." connection blocked after timeout..Your liicense limits the maximum session..please help us soon us posible..i used this teamviewer for almost 10 years more..why now im block?? help this problem.....

    same ,  i use team viewer to connect to my mums PC and to my uncles and i have 4 hobby mining pcs at home and ive hit the commercial limit,   I wonder if the mining on such a small scale would be considered commercial.  i dont have a business it doesnt make a lot of money just for fun $40 a month subscription would be unsustainable for me to pay.  i will need another option i think.

    I am having the same problem.. Is there a new limitation to the free license?

    Just got the same message.....tried asking for help, but they did not offer any.   What to do?

    Anyone know of another program that I can use?

     

    Same here, just got flagged on a home network I've been running TV on for years (1 laptop, 2 PCs). And the online help form (Hah!) says "it could take up to 30 days to respond blah blah.
    FIX THIS obviously intentional ploy for revenue raising Teamviewer ASAP, or you will lose customers, not gain them. I won't be recommending you across all my professional IT dealings if this persists. Really, really poor tactics, Fire someone who decided this was a good idea. Pfft!
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