License, TeamViewer 11 Premium in Free status - what steps?The company promised a permanent license, what happened?
Can someone give us an answer?😓
Our users are waiting for us! Give us some answer, we will make decisions!
Hello all,
Please find more information regarding this in our announcement here:
thanks for posting here in our Community.
We have recently ceased providing server services for several outdated software versions in various regions. Affected customers were informed beforehand.
The use of the affected versions remains possible in customers’ own environments (Local Area Networks and servers) in line with our terms and conditions.
If you have any further questions you can get in contact with our customer support here:
We apologize for any inconveniences this may have caused.
Best,
Alena
Give us back our licenses 11-12-13, we can't work with clients because of Free licenses, we can't work locally either, it says we don't have licenses.
Get our licenses back in there
in any case, I demand the reinstatement of my commercial licence.
If you shut down the old servers - then you should give a licence for a newer product.
The lifetime licence implied exactly that. When you refused to upgrade from 11-12-13 - no one was against it. The task was being done and didn't give **bleep** about the rest. Now the situation is different, a bunch of people have to go around the world and install alternate access.
Translated with DeepL.com (free version)
TeamViewer 11 Premium lic Constant - Free??? - Page 3 — TeamViewer Support
bought a perpetual licence. Now I cannot connect to my devices with teamviewer 13. The licence is gone, I can't even create a support ticket.
Somehow there aren't enough people who had their licenses taken away?
Give us back our licenses 11-12-13
On September 3, they turned the calendar upside down like Shufutinsky and disabled Premium licenses without notice, scum, we need to go to court and sue them for all costs and restore licenses for everyone!!!
Just give us all our money back for the perpetual licenses we bought. There won't be any complaints. And keep selling your subscriptions, no problem ))
Why are you deleting posts with screenshots of your invoices for your product? You don't want to compensate the money we paid you when you don't fulfill your contractual obligations?
I want my money back.[removed per Community Guidelines] you owe me [removed per Community Guidelines] based on the exchange rate at the time + compensation for my wasted health, clients, money and nerves [removed per Community Guidelines].
Forget it guys, when the time comes, we'll sue **bleep** Germans, put **bleep**, and sue millions from these arrogant **bleep** who acted not like professionals and IT companies, but like ***bleep** dancing to the tune of ***bleep** Americans. I spent a grand bucks, if not more, buying 2016-2017 versions 11, 12, 13 perpetual. And what do we see? They just ***bleep** on contracts, licenses and the fact that people paid them money for it. But not everyone, of course, but only Russians and Belarusians. **bleep**
Refund the money for licenses 11, 12, 13, ok?
give us back our licenses 11-12-13
I have version 13, too.
License number: [removed per Community Guidelines]
Updated from [removed per Community Guidelines]
My commercial license is also showing as Free for the second day now, and I can't connect on work to clients.
Hi folks,
just encountered an issue that my TW13 Business license disappeared from my account, it was not a subscription.
Did any one encountered the same issue recently?
Thank you for your feed back!
Paul.
I faced the same problem
There are many of us, let's write about it! Newspapers, media, social networks! Who can organize this?
You didn't tell us about the ending, what kind of people are you?
Why do you break your obligations? My TeamViewer 12 Business license has also disappeared. Urgently give an explanation to your customers and return the purchased licenses to us.
Well thought out, Russia and Belarus, Ukraine forgotten. Sorry, we missed your message about you disconnecting us, you contradict yourself.
Who can write a correct letter to teamviewer management?
Help, we're not alone here!
Dear Customer,
Thank you for your feedback.
Whilst we understand your concerns, it is common practice in the software industry that software providers end the support of discontinued license types.
As per the terms of purchase, there is no legal or contractual obligation that TeamViewer must provide server services indefinitely.
That said, you are still able to use it within your own network.
Thank you once again for your understanding and we apologize for the inconvenience this may cause.
Best Regards,[Removed as per Community Guidelines]Customer Support SpecialistFor more assistance, including our support articles, blog, and forum, visit the TeamViewer Community!Note: Please respond to this message from the same email address this message was sent to.Replies sent from a different email / an alias may not reach us.------------------------------------------------------------www.teamviewer.comTeamViewer Pty. Ltd.Level 9 * 91 King William Street * SA 5000, Adelaide * AUSTRALIA https://community.teamviewer.com/
What does free services have to do with it? We bought a license, and you yourself then specified the terms of its operation, extending it to version 15. And now, without notification and unilaterally, you screwed us)
Guys, I checked the LAN, you can't use the product, it says the free time is over.
