TeamViewer 11 Premium lic Constant - Free???
Best Answers
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Hello all,
thanks for posting here in our Community.
We have recently ceased providing server services for several outdated software versions in various regions. Affected customers were informed beforehand.
The use of the affected versions remains possible in customers’ own environments (Local Area Networks and servers) in line with our terms and conditions.
If you have any further questions you can get in contact with our customer support here:
👉️Customer support | TeamViewer
We apologize for any inconveniences this may have caused.
Best,
Alena
Spanish Community Moderator :)
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Hello all,
Please find more information regarding this in our announcement here:
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Answers
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I have a similar problem. Years ago I purchased TeamViewer 11 version which was permanent. I can no longer use my license today. how should i do I can't use Team Viewer to go from version 11 to version 11.
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Same problem.
We have TV12 CORP license.
Today our CORP license switch to FREE, and information about license has gone.🤔2 -
The same situation. Today the license has disappeared.
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Hey! Where is my Corporate License???? I have no purchased licence in my profile from today!!
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I have the same problems with the teamviewer 12 corporate license
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My license disappeared too. How can I fix it?
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Premium 11 licenses have disappeared, now only free - what to do?1 -
Same problem, our license disappeared from the management console.
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Premium 11 licenses have disappeared, now only free - what to do?
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My ticket number is [removed per Community Guidelines], but there is no answer and no email confirmation yet. Will you just ignore our problem? Where is my license??? Is it software error or your intentional action?
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Restore the License on my accoun!
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Dear Customer,
Thank you contacting us about your license.
TeamViewer no longer provides server services for your software version.
The use of this version on your own servers and local area networks (LAN environments) is not affected in line with our terms and conditions.
Thank you for your understanding.
Best Regards,
[removed per Community Guidelines]Customer Support Specialist
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We demand the return of the license agreement between the user and the company for our versions 10-11-12-13!
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I agree.
How can you refuse your obligations in this time?
Where is there even a warning?
Why are you acting like children?0 -
On March 18, 2021, I received a letter stating that the TeamViewer 10 license had been updated to TeamViewer 15 until December 31, 2025.
What's going on now? Did the company mix up the dates or forget what they promised?
Why did you change the license to Free?
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Why was version 10 upgraded to version 15 for free, and version 11-12 was simply deleted? Requires to restore the license!
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Great job TeamViewer TEAM, simply and clever. 😀
Without notification, delete Corporation licenses from customers.
It's insane.2 -
This is very unfair! And do you think that after these actions I will buy a new license from you? No! I'll move on to your competitor with the letter A. Why it was impossible to send people an offer, offer a year of preferential tariff, then activate the standard subscription. You're acting like children!
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Same problem with TV11, I didn't receive any notification letters about license cancellation, on the basis of which points of agreement they do this? We may be entitled to a refund money for our licenses?
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Very strange behavior of such a large company...🤨
First, the company TeamViewer offers and advertises the most expensive product as the best solution.We buy this product from them.
Then the company TeamViewer under the guise of EOL (End Of Life (this is about teamviewer 6-7-8-9-10)) asks to buy another product again.
Then the company TeamViewer reports that EOL products Teamviewer 11-12-13 are unknown and there is no planned termination of service.
And today we have a situation where the company TeamViewer, without notification, without remembering that once the client bought their most expensive product, which they wanted to sell him, simply deletes the license and does not offer anything in return.
How crazy is that.😒4 -
Hey
We'd got the same with TV12 yesterday.
Customer support answer today us the common words
" Dear Customer, Thank you contacting us about your license. TeamViewer no longer provides server services for your software version. The use of this version on your own servers and local area networks (LAN environments) is not affected in line with our terms and conditions. Thank you for your understanding."but I'm not understanding.
It looks like someone in TV screwed up and want to hide it and doesn't want publicity, ok we do it.
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Which "unsupported software version" are you talking about? I use the newest Teamviewer 15 with my Teamviewer 9 Corporate license according to your policy, but now my license is unavailable in Management console.
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in torrents you can find unlocked version of TV11 and it is working fine, I think that Teamviewer steal my license rights, how about move this topic to Reddit
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But I use the newest 15 software version with my Teamviewer 9 Corporate license based on your EOL policy. And my license shoul work till 31 december 2024. Isn't it?
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Should I open new thread to get official answer? And still no response to my ticket.
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Hello all,
thanks for posting here in our Community.
We have recently ceased providing server services for several outdated software versions in various regions. Affected customers were informed beforehand.
The use of the affected versions remains possible in customers’ own environments (Local Area Networks and servers) in line with our terms and conditions.
If you have any further questions you can get in contact with our customer support here:
👉️Customer support | TeamViewer
We apologize for any inconveniences this may have caused.
Best,
Alena
Spanish Community Moderator :)
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Hi @ittiger,
Unfortunately we are not able to offer corresponding complimentary services for your license due to local restrictions.
Also in this case, if you have any further questions you can get in contact with our customer support here:
👉️Customer support | TeamViewer
Best,
Alena
Spanish Community Moderator :)
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Hi @AlenaC,
- I have not received any notifications about the termination of my TeamViewer Premium 10 license.
- Above in the correspondence, I mentioned a letter dated 2021, which said that my TiamViewer 10 license was updated to version 15 and will work until December 31, 2025.
- Now the Premium license is gone, instead the Free license is displayed. I was not ready for this, and you did not warn me about it. I thought there was still time. This is very ugly of you!
- Is it possible to somehow get a temporary license (Premium) for one month to complete the transition process to another software product?
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I didn't receive any letters either, although look at the screenshot.
I don't have version 8 but 11 premium.
the topic is about version 11, but there is no response from anyone, we have not received any notifications!!! Give us time to transfer users to other products or provide us with discounts and benefits!
Your ticket [removed per Community Guidelines] is currently being reviewed by a support specialist who will bereaching out to you shortly. Thank you for your patience.
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