TeamViewer 11 Premium lic Constant - Free???
Answers
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This is not the best answer in the thread, give us an explanation! 10-11-12-13 premium
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Hello Dmitry,
Thank you contacting us about your license.
As of August 26, of 2024, TeamViewer no longer provides server services for your software version.
The use of this version on your own servers and local area networks (LAN environments) is not affected in line with our terms and conditions.
Thank you for your understanding.
Best Regards,
[Removed as per Community Guidelines]
Customer Support Specialist
TeamViewer US. Inc. * 5741 Rio Vista Drive * Largo, FL 33760 * USA
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We all want and believe that the administration will meet us halfway and give us time to solve our problems!
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Hello [removed per Community Guidelines],
Thank you for your feedback.
Whilst we understand your concerns, it is common practice in the software industry that software providers end the support of discontinued license types.
As per the terms of purchase, there is no legal or contractual obligation that TeamViewer must provide server services indefinitely.
That said, you are still able to use it within your own network.
Thank you once again for your understanding and we apologize for the inconvenience this may cause.
Best Regards,
[removed per Community Guidelines]
Customer Support Specialist
TeamViewer US. Inc. * 5741 Rio Vista Drive * Largo, FL 33760 * USA
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These stories about servers and vulnerabilities look very funny.
The company Teamviewer treats us like stupid people.
No one received a notice about impending changes with the license, not to mention the complete shutdown of the servers of old products, this is a fact.
The fact that Teamviewer employees answer differently in created tickets and even in this discussion suggests that the company has not even thought through a correct response form for this situation and dodges a direct answer.But explain it again, why did the license just disappear?
There were no and never any notes that your license now has restrictions or will stop working completely?
The company Teamviewer just deleted it!0 -
Hello Dmitry,
Thank you for contacting TeamViewer.
I am sorry about the inconvenience, but there is nothing we can do for you in support.If you have any further questions don't hesitate to contact us.
Have a great day!
Looking forward to hearing from you.
Best Regards,
[removed per Community Guidelines]
Customer Support Specialist
TeamViewer US. Inc. * 5741 Rio Vista Drive * Largo, FL 33760 * USA
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I say, the company simply ignores everyone and doesn't warn us about anything!
The company was obliged to warn its clients about the plans.
Our clients are suffering, they tell us to use LAN, we did not purchase a license for LAN0 -
Good afternoon, we are using the version 12 license, but it stopped working a few days ago. When trying to connect, a message appears - The reason is unknown. The license is also missing in your personal account
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Good afternoon, we are using the version 12 license, but it stopped working a few days ago. When trying to connect, a message appears - The reason is unknown. The license is also missing in your personal account
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This topic is from 2019 and there is no answer!No answer, and no one needs anything, only I have version 11?
Let's gather more information!Срок действия лицензии TeamViewer 11 — Служба поддержки TeamViewer
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Welcome to the party.
10-11-12-13 Licence are deleted by Teamviewer.
Buy Teamviewer again or bye-bye.I wrote in simple words those things that the TeamViewer team employees will say in beautiful phrases.😄
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Hi all,
We are sorry that you may have missed our notification, and have forwarded this information internally.
As already explained, due to local restrictions we are not able to offer corresponding complimentary services in various regions.
We apologize for any inconveniences this may have caused.
Best,
Alena
Spanish Community Moderator :)
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Can you give more details on this, what versions are these, where is the official letter on this?🤬
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We need to unite and write a collective letter. Who can write it?
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Guys, I checked the LAN, you can't use the product, it says the free time is over.
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What does free services have to do with it? We bought a license, and you yourself then specified the terms of its operation, extending it to version 15. And now, without notification and unilaterally, you screwed us)
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Dear Customer,
Thank you for your feedback.
Whilst we understand your concerns, it is common practice in the software industry that software providers end the support of discontinued license types.
As per the terms of purchase, there is no legal or contractual obligation that TeamViewer must provide server services indefinitely.
That said, you are still able to use it within your own network.
Thank you once again for your understanding and we apologize for the inconvenience this may cause.
Best Regards,[Removed as per Community Guidelines]Customer Support SpecialistFor more assistance, including our support articles, blog, and forum, visit the TeamViewer Community!Note: Please respond to this message from the same email address this message was sent to.Replies sent from a different email / an alias may not reach us.------------------------------------------------------------www.teamviewer.comTeamViewer Pty. Ltd.Level 9 * 91 King William Street * SA 5000, Adelaide * AUSTRALIA
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Who can write a correct letter to teamviewer management?
Help, we're not alone here!
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Hello all,
Please find more information regarding this in our announcement here:
Josh P.
Senior Community Moderator
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Well thought out, Russia and Belarus, Ukraine forgotten.
Sorry, we missed your message about you disconnecting us, you contradict yourself.0 -
Why do you break your obligations? My TeamViewer 12 Business license has also disappeared. Urgently give an explanation to your customers and return the purchased licenses to us.
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You didn't tell us about the ending, what kind of people are you?
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There are many of us, let's write about it! Newspapers, media, social networks! Who can organize this?
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I faced the same problem
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Hi folks,
just encountered an issue that my TW13 Business license disappeared from my account, it was not a subscription.
Did any one encountered the same issue recently?
Thank you for your feed back!
Paul.
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My commercial license is also showing as Free for the second day now, and I can't connect on work to clients.
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