License, TeamViewer 11 Premium in Free status - what steps?The company promised a permanent license, what happened?
Can someone give us an answer?😓
Our users are waiting for us! Give us some answer, we will make decisions!
Hello all,
Please find more information regarding this in our announcement here:
thanks for posting here in our Community.
We have recently ceased providing server services for several outdated software versions in various regions. Affected customers were informed beforehand.
The use of the affected versions remains possible in customers’ own environments (Local Area Networks and servers) in line with our terms and conditions.
If you have any further questions you can get in contact with our customer support here:
We apologize for any inconveniences this may have caused.
Best,
Alena
Why was version 10 upgraded to version 15 for free, and version 11-12 was simply deleted? Requires to restore the license!
On March 18, 2021, I received a letter stating that the TeamViewer 10 license had been updated to TeamViewer 15 until December 31, 2025.
What's going on now? Did the company mix up the dates or forget what they promised?
Why did you change the license to Free?
web view
I agree. How can you refuse your obligations in this time? Where is there even a warning? Why are you acting like children?
We demand the return of the license agreement between the user and the company for our versions 10-11-12-13!
You cancelled! 😮
Our users, our works!😱
[removed per Community Guidelines]
LAN🤣
Dear Customer,
Thank you contacting us about your license.
TeamViewer no longer provides server services for your software version.
The use of this version on your own servers and local area networks (LAN environments) is not affected in line with our terms and conditions.
Thank you for your understanding.
Best Regards, [removed per Community Guidelines]
Customer Support Specialist
Restore the License on my accoun!
My ticket number is [removed per Community Guidelines], but there is no answer and no email confirmation yet. Will you just ignore our problem? Where is my license??? Is it software error or your intentional action?
Premium 11 licenses have disappeared, now only free - what to do?
Same problem, our license disappeared from the management console.
My license disappeared too. How can I fix it?
I have the same problems with the teamviewer 12 corporate license
Hey! Where is my Corporate License???? I have no purchased licence in my profile from today!!
The same situation. Today the license has disappeared.
Same problem. We have TV12 CORP license. Today our CORP license switch to FREE, and information about license has gone.🤔
I have a similar problem. Years ago I purchased TeamViewer 11 version which was permanent. I can no longer use my license today. how should i do I can't use Team Viewer to go from version 11 to version 11.