License, TeamViewer 11 Premium in Free status - what steps?The company promised a permanent license, what happened?
Can someone give us an answer?😓
Our users are waiting for us! Give us some answer, we will make decisions!
Hello all,
Please find more information regarding this in our announcement here:
thanks for posting here in our Community.
We have recently ceased providing server services for several outdated software versions in various regions. Affected customers were informed beforehand.
The use of the affected versions remains possible in customers’ own environments (Local Area Networks and servers) in line with our terms and conditions.
If you have any further questions you can get in contact with our customer support here:
We apologize for any inconveniences this may have caused.
Best,
Alena
We need to unite and write a collective letter. Who can write it?
Can you give more details on this, what versions are these, where is the official letter on this?🤬
Hi all,
We are sorry that you may have missed our notification, and have forwarded this information internally.
As already explained, due to local restrictions we are not able to offer corresponding complimentary services in various regions.
Welcome to the party. 10-11-12-13 Licence are deleted by Teamviewer. Buy Teamviewer again or bye-bye.
I wrote in simple words those things that the TeamViewer team employees will say in beautiful phrases.😄
This topic is from 2019 and there is no answer!No answer, and no one needs anything, only I have version 11? Let's gather more information!
Срок действия лицензии TeamViewer 11 — Служба поддержки TeamViewer
Good afternoon, we are using the version 12 license, but it stopped working a few days ago. When trying to connect, a message appears - The reason is unknown. The license is also missing in your personal account
I say, the company simply ignores everyone and doesn't warn us about anything! The company was obliged to warn its clients about the plans. Our clients are suffering, they tell us to use LAN, we did not purchase a license for LAN
Hello Dmitry,
Thank you for contacting TeamViewer.
I am sorry about the inconvenience, but there is nothing we can do for you in support.If you have any further questions don't hesitate to contact us.
Have a great day!
Looking forward to hearing from you.
Best Regards,
[removed per Community Guidelines]
Customer Support Specialist
TeamViewer US. Inc. * 5741 Rio Vista Drive * Largo, FL 33760 * USA
These stories about servers and vulnerabilities look very funny. The company Teamviewer treats us like stupid people. No one received a notice about impending changes with the license, not to mention the complete shutdown of the servers of old products, this is a fact. The fact that Teamviewer employees answer differently in created tickets and even in this discussion suggests that the company has not even thought through a correct response form for this situation and dodges a direct answer.But explain it again, why did the license just disappear? There were no and never any notes that your license now has restrictions or will stop working completely? The company Teamviewer just deleted it!
Hello [removed per Community Guidelines],
Thank you for your feedback.
Whilst we understand your concerns, it is common practice in the software industry that software providers end the support of discontinued license types.
As per the terms of purchase, there is no legal or contractual obligation that TeamViewer must provide server services indefinitely.
That said, you are still able to use it within your own network.
Thank you once again for your understanding and we apologize for the inconvenience this may cause.
@AlenaC Hello
It looks like anybody hadn't been informed about changes, we haven't got any letters about current changes. Yours customer support repeat one common message as magic answer to our question. Could you share here the information about outdated software versions.
We all want and believe that the administration will meet us halfway and give us time to solve our problems!
Thank you contacting us about your license.
As of August 26, of 2024, TeamViewer no longer provides server services for your software version.
The use of this version on your own servers and local area networks (LAN environments) is not affected in line with our terms and conditions.
Thank you for your understanding.
[Removed as per Community Guidelines]
This is not the best answer in the thread, give us an explanation! 10-11-12-13 premium
I didn't receive any letters either, although look at the screenshot.
I don't have version 8 but 11 premium.
the topic is about version 11, but there is no response from anyone, we have not received any notifications!!! Give us time to transfer users to other products or provide us with discounts and benefits!
Your ticket [removed per Community Guidelines] is currently being reviewed by a support specialist who will bereaching out to you shortly. Thank you for your patience.
Hi @AlenaC,
Hi @ittiger,
Unfortunately we are not able to offer corresponding complimentary services for your license due to local restrictions.
Also in this case, if you have any further questions you can get in contact with our customer support here:
Should I open new thread to get official answer? And still no response to my ticket.
But I use the newest 15 software version with my Teamviewer 9 Corporate license based on your EOL policy. And my license shoul work till 31 december 2024. Isn't it?
in torrents you can find unlocked version of TV11 and it is working fine, I think that Teamviewer steal my license rights, how about move this topic to Reddit
Which "unsupported software version" are you talking about? I use the newest Teamviewer 15 with my Teamviewer 9 Corporate license according to your policy, but now my license is unavailable in Management console.
Hey
We'd got the same with TV12 yesterday.
Customer support answer today us the common words " Dear Customer, Thank you contacting us about your license. TeamViewer no longer provides server services for your software version. The use of this version on your own servers and local area networks (LAN environments) is not affected in line with our terms and conditions. Thank you for your understanding."
but I'm not understanding.
It looks like someone in TV screwed up and want to hide it and doesn't want publicity, ok we do it.
Very strange behavior of such a large company...🤨 First, the company TeamViewer offers and advertises the most expensive product as the best solution.We buy this product from them. Then the company TeamViewer under the guise of EOL (End Of Life (this is about teamviewer 6-7-8-9-10)) asks to buy another product again. Then the company TeamViewer reports that EOL products Teamviewer 11-12-13 are unknown and there is no planned termination of service. And today we have a situation where the company TeamViewer, without notification, without remembering that once the client bought their most expensive product, which they wanted to sell him, simply deletes the license and does not offer anything in return. How crazy is that.😒
Same problem with TV11, I didn't receive any notification letters about license cancellation, on the basis of which points of agreement they do this? We may be entitled to a refund money for our licenses?
This is very unfair! And do you think that after these actions I will buy a new license from you? No! I'll move on to your competitor with the letter A. Why it was impossible to send people an offer, offer a year of preferential tariff, then activate the standard subscription. You're acting like children!
Great job TeamViewer TEAM, simply and clever. 😀 Without notification, delete Corporation licenses from customers. It's insane.
