Commercial use - Connection time outAnnounced

The trial license I was using on my personal PC says it expired and will not allow me the option to choose the official Free Version. It says it is used commercially but it isn't. I must have selected the wrong option upon signing up for the trial. Now the other computer I use is saying the same thing. I have opened a ticket but have had no response in over a week. Please advise.

Yeah, exactly, since v12 I'm having this issue, havent had it before.

Hi jwilco777,

I apologise and I understand that the wait time on these type of tickets can be frustrating, however, the community is here for how-to's and best practices.

We cannot allow the posting of any potential workarounds for commercial use as this violates the rules of the community as well as our EULA. As a company that offers our product for free for you to assist friends and family, I hope that you can understand that a detection system for abuse is necessary.

We need to check usage in every ticket that we recieve for what has triggered the restrictions before we can assist which takes up quite a bit of time. Also, the number of tickets we recieve that do not have logfiles and a description of the usage where these need to be requested also delays this process.

Also at the moment we have a very large number of tickets for this on top of our role of supporting our customers which is causing the delay.

Thank you for your  understanding and patience.

-Scotty

strange when does your problem comes up?

regards,

peters

Oh yeah and you can look me up [identifying information removed by moderator]

I did not know they did that.  [email removed by moderator]

Mike if you ask me Team Viewer support are a bunch of a holes because they block your email address and we cannot contact you for your fix and you cannot post it here because it violates their agreement and they won't respond to tickets for 2 or more weeks and a dozen people at least are having this same issue and we are all getting **bleep**ed off at Team Viewer for this.

Hey Scotty that's a bunch of **bleep**. They won't allow us to discuss it here but submitting a ticket does nothing. They won't respond. Uninstalling the program and checking that box remove settings does nothing either.

Team Viewer Support needs to step up and fix this and post something so we can feel they are listening.

I've submitted tickets and they won't respond. Nobody here in the community knows how to fix it. They say the community is the wrong place for it but they won't respond to tickets. Do they even care about our problem?

I have the personal version of Team Viewer 12 and my copy says Trial Expired. I have posted 4 tickets in the last two weeks since this started and nobody is getting back with me. It's like they don't care.

Hi maws333,

Thanks for posting.

The “trial expired” status is not something that can be resolved in the Community.

Please send us a ticket here or see this post from the community manager here.

-Scotty

i am using TV 12 for connection to my customers, how ever one customers uses a free version to connect to his customers (free version) now the system keeps on saying  Free Version Trial Expired whats the right way to work with a free and a license version and how to install it.

regards, Peters

I have the free version for personal use only on my computer and I have been using it successfully for years but I had to reinstall recently and now my free version says trial expired.

I have tried removing the software and removing all references from windows 10 registry and then reinstalling the software but no luck it still says trial expired.

Please Help!

Sorry, I can't post the method as I did previously and it was bounced b/c of terms of use of the sight.  If you would like you can email me directly at [email address removed].  I am sure I can tell you in a direct email.  But I can't post the fix on the community board.

Mike,

Is there any way you can share your fix with us? I am still waiting for a response from Team Viewer on this. I get that I am a "free" user but it is pretty off putting to get pushed aside for weeks just because I am not a paid member.

Any help would be great.

TIA

If it helps, I apparently was using a full, not a free version, with the intent to be using the free version.  elbea64's response pointed me to the proper version.  It no longer times out at 5 min.  

Hello.
I do not have a solution yet.
I'm waiting for a response from Teamviewer.

Same thing happened to me. 

I think its brecause all of my machines are in a domain

I have a Windows domain at the house and only use it for friends and family

Hi Jonathan,

I'm also experiencing a similar issue to BKlemencic's experience. I have 6 computers in my TV list that connect to family member's computers. I don't use the applicatino for any commercial usage however I no longer can connect to them without the commercial use detected message that used to time out my session after 5 minutes, but now it times out after 1 minute of use. I've had to resort to using a knock off (*bleep*) that I use very sparingly because of security concerns, but the security and trust with TV is what I can count on. 

Please help!

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@elbea64 wrote:

I don't understand what you do mean with "separate host"? I always install the full TV app and update it as soon as updates are available and never had a time limit
If you have only 5 minutes, then you are not using the free version. Looks more like you have used a trial of the commercial version or less likely your type of usage is suspicious as commercial use. The free version lacks a lot of business functions, but has no time limit. V12 will not solve this.
What do you see at the bottom of the main TV window?

 

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Hello. I am having the same issue. It times out after 5 minutes.

I installed the full TV version, adding my mother in-law's PC to MY account from her computer. It shows up in my lists. When I'm logged in remotely, it says "Free" in both of the places above you specify. I still have this disconnect issue with the weird custom logo message as well.

Since I'm not physically there anymore I can't install the "host" version to see what happens because to do it I have to shut down full TV which would terminate my session.

I will say that I was able to add another family member's PC without issue prioe to v12 coming out. I don't know if something was changed in the instalelr with that version that makes it "easy" to fall into the trial, commercial version, but I don't recall seeing anything about picking free or not during the install.

Very frustrating....

I am having the same issue. It has only happened since v12 came out though. I added my mother's PC under v11 and no issue. Since v12 came out, I added my mother in law's PC and not only does it time out it gives me a strange message about customized logo and that my session would time out. I tried adding my father in law's system a few weeks ago as well and just gave up.

Very annoying.....

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@mikemischler wrote:

I figured out how to fix it.

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Would you share with us how you fixed it?

Hello,

Im having problems, because teamviewer thinks im commercial. Why has this happened? Im connecting to multiple teamviewer clients, helping friends debug what is wrong with their computers/install drivers/configure steam games etc.I never get any money out of it, just for fun/ a hobby.

What can I do?

Thank you Scotty for your reply!  I truly appreciate it :smileyhappy:

Thank you!

I figured out how to fix it.  I just wish teamviewer would give out a free license request through email.  This would be the easier fix.

Thanks, Mike

Hi aamber69,

Recently we have seen an increase in these requests and so it does take some time for us to get through them as we must still provide priority support to our paid users. Unfortunately, we do not have a timeframe at the moment.

I apologise for the wait.

-Scotty