Commercial use - Connection time outAnnounced

Sorry for the language is Chinese, but you could understand.

My account is determing as 'used for business' and what I did was just start a new Android virtual machine on my server which set in my room. It's hard to control that Android virtual machine so I try to use Teamviewer. However, when I connect to this Android device, the program says I was using for business and the connection would be closed in 5 min. That's incomprehensible because everyone could buy some extra devices for their own and I think determine whether the users are using program for business by this way is not clever.

I am having the same issue.   It looks like once you pick the wrong option, you can never go back.   

I have done that and even installed the new beta version.  I was careful to install the non-commercial version but it still says that my trial version has expired.

Sorry Reyhan, but shouldn´t this answer be published here?

Thanks!

Clarification.
The trial version is only on one of my computers. It is probable that I made a bad maneuver by installing teamviewer 12 beta then uninstalling it to go back to version 11 because it did not work with my other computers that works in linux. Other computers that continue to communicate with each other. This is simply to be able to reinstall Teamviewer in free version on this computer. Simply ?

Hello.

Sorry for my bad English.

I have been using Teamviewer for personal use for several years.But, a few days ago, when I opened the remote connection window, appeared a request to acquire a license because my trial period would have expired.And I can no longer connect between my computers. However, on my profile of my management console, it is always indicated that I have a free license. I never, unless a bad manipulation on my part, asked for a trial period, nor indicated that I wanted to use a professional version. Could you tell me how to find or re-request a free private use? That I can continue to use Teamviewer which I am completely satisfied with.

Thank you in advance. Philippe Jolet.

I marked as solved for mistake! Thank you for your answer! I think that TV team has resetted my id and now is all ok again!

When you started a trial, you notified TeamViewer that your intended use is commercial, otherwise you do not need a trial version.

I think but I'm not sure that the installation is somehow marked as "commercial" and you are now trying to return this to "non-commercial" which seems understandably suspicious.

I think you need to contact support to resolve this. I've done this in a similar scenario

BTW you should not mark your questions as solved, the chances are very little that you will get an answer to a solved problem.

Please, I have to use it, my ID is [ID removed]

I am in a similar situation, a few own PCs and a lot of family and friends and i have this "issue" everytime i change my "main" computer. After some time i get the message that i'm suspicious to use TeamViewer commercially. This is not a big problem, you just have to contact support, send them the log-files Teamviewer##_Logfile.log and Teamviewer##_Logfile_OLD.log. If you are really not using TeamViewer commercially they will "unlock" your computer und you will not see this message again until you change your computer.

I don't know how TeamViewer identifies potentially commercial use, but i can see that my behavior looks like this, even if it is not the case.

Chances are when you installed teamviewer on one of those machines you chose that you where using it for professional purposes or mixed use. Once you do that it flags all of your systems that are on your account with it. To my knowledge I am not sure how to undo that. Maybe talk to TV support?

I own at least 6 personal computers and about 8 family members computers I fix for them, I am not using Teamviewer for commercial use but the app thinks that I am how come?

Hi Skeeter,

thank you for your contribution.

We have already replied to your ticket, please check your mailbox :smileyhappy:

Good luck getting a resolution on this.  I too am using TeamViewer on one PC in my home, and they are claiming that the software thinks I am working at a corporation or something.  I have been sent in multiple support tickets and I'm now 2 weeks into trying to solve this problem on ticker #2811876.

I am no further along that I was two weeks ago.  Support requested my logs, then they disappeared.

Not having access to TeamViewer has made my life much more difficult, and I'm sure it's the same for other people, but I absolutely refuse to pay $849!! for a single user license for home use.

I hope you have more luck with this than I have.  Sorry I can't be of more assistance.

Hi Everyone,

I'm trying to help my Wife with her install of TV11 (Windows PC). I believe she didn't install the personal use, free version because she now gets a trial version expiration message when she starts up TV. From what it looks like the personal version is free for use but when I uninstall, download again and install the trial version (selecting personal use during the install) the message of trial version expiration pops up again.

What is the best way of going about uninstalling TV completely so we can reinstall and make sure the personal use version is installed so she can use it without the licenseregistration and trial period ending message abeing shown (she only has about 2 days left before the trial ends). In case I'm completely misunderstanding how the personal use version works please let me know.

Thanks in advance for any help you can offer.

Mike

Hi everyone! I am trying to re-install TeamViewer for Personale/Private use but I can't do this anymore because of this problem.

Can someone help me please? I need to use it!

Thank you Davide

Hi, 

I just reply via your Ticket. 

Thank you !  

Hi Jay_J

Thank you for your reply.

I have already sent a ticket (2821175 of Nov 11), but no log files.
I must re-submit?

I accidentally selected the commercial use and now I can not use the program on their personal home computer

How do I return the program back to non-commercial use?

Good Morning,

We have reset the commercial use on the ID of your device to private, please try again and let us know if you have more problems.

Regards

Jose

I tried to remove TV several times. Cleaned up registry, but then  after new installation again it displays "Your trial period has expired!"

How to remove it completely?

Hello,

I've installed TeamViewer on my new laptop and, by mistake, I have probably selected other licence than personal one because now I'm getting an error: Your trial period has expired!

Unsinstalling TeamViewer and reinstalling with a personal licence won't work (it gives me same licence expiration message).

I've opened a case with TeamViewer (2823645) but no solution was provided.

Could you help me solving this issue and using again TeamViewer, please?

I am a private person and only use TeamViewer with my personnal computers.  No comercial use.

Many thanks,

Mr. D.

Hello,

I have same problem than topic's author. I have already sumit a ticket last monday but I don't have reply.

My ticket id is : 2814480
Thank you in advance and sorry for my poor english spoken.   

I just installed Teamviewer 12 beta.
But now it is counting down because of the trial version?
I use this at home (private use) so how can I set Teamviewer to 'private use' ?

Please help?

I am getting a false "COMMERCIAL USE DETECTED" alert. That's a very serious problem and it's not the first time it happens. My brother was in urgent need of help with his pc and asked me to help him, but I couldn't because your app blocked me. He says It almost got him fired but he ended up having to pay 50 bucks to have his computer fixed that same day.

I've had this issue before. My account has less than 10 machines assigned to it, all from friends and family, some even obsolete. Yet everytime I try to connect I get this annoying and very insulting pop-up calling me a cheater, sort of speak. Can you please solve this once and for all so I won't have to contact you again on this matter or, worse, face a similar situation and get desperate? I would really appreciate that. And please do it ASAP. Thank you.

I'll probably installed by mistake Teamviewer version 11 for commercial use. After about 2 weeks I tried using Teamviewer, but the application displayed a message telling me that the trial period has expired.
I uninstalled and reinstalled Teamviewer 11 for private use, but I always say that the trial period has expired.
Who can help me please?

Math

P.S. sorry for my bad english.

Uninstall it from ALL machines you installed Teamviewer on, Then start from scratch, and when you install make sure you use the correct option. OR use a different email address.

TeamViewer is very cunning in how they monitor their licenses. If any of your machines are set to commercial or both. Then your license will be marked as such.

As a side note, if you have a personal account and have a vendor log into your machine, it may warn you that they think your commercially using TeamViewer, and ask if you should purchase it. If you are actually using it for personal purposes this will not be an issue. I have many residential customers who use teamviewer for their remote control of their home computer. I will help them using my commercial account and they have never reported an issue. However other vendors I work with, have had issues.

I uninstalled and installed only on PC that warned about commercial trial version