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Commercial use - Connection time out

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  • Good Morning,

    i use teaviewer to manage my  private remote observatory.

    This morning it returns the message i cannot connect because the destination is used for commercial purposes.. but this is not true because is my private Windows 2008 Server i use to manage the observatory. How to solve this?

  • iainwels
    iainwels Posts: 122

    Hello Andrewt81,

    I think that when you are trying to connect to a server it thinks it is gonna be used for business because a 99 of the 100 people do not have server for personal use... 

    A teamviewer business account is not all that expensive 32 euro's a month 
    https://www.teamviewer.com/pricing/

    I hope this helps.

    Thank you for using teamviewer!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • Not interested in a commercial License, i'm in 1% who use Server OS for personal use and as stated in License Agreement i want my free account. Nowhere is written that operating system is a requirement from free to commercial.

    Who i need to contact to restore my regular free license?

  • iainwels
    iainwels Posts: 122

    Hello Andrewt81,

    I've fact checked myself, and it is correct that you'll need to buy a licence to get a connection with a server. The only thing that you can do if you want to connect to a server is buy a licence... I am sorry but there is nothing that i can do that helps youy solve this issue! I am sorry.

    I hope this helps.

    Thank you for using teamviewer.

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • Jonathan
    Jonathan Posts: 245 Former Staff

    Hi Andrewt81,

    Thanks for your post's!

    @iainwels thanks for your help on this one.

    @Andrewt81, please have a look at the following article, and notice in the first paragraph it says "Alternatively your machine runs a Windows Server operating system, classifying usage as commercial automatically"

    https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-has-expired/ta-p/5267/jump-to/first-unread-message

    If you are indeed using TeamViewer on a server, this will require a license.

    All the best,

    Jonathan

  • Sleepy
    Sleepy Posts: 1

    it says my license is commercial but it isnt, and the person i connected to isnt using a commercial license. then it locks me out of re connection to  someone why is this happening can anyone help?

  • Hello,

    TeamViewer thinks I’m using the software commercially, so I tried to contact support and they say :

    " Due to the high number of private inquiries, we can't provide email support to private users. You can find answers to the most common questions in our Community and Knowledge Base. "

    So i tried to contact "Community" and it say :

    " First things first: Please be aware that this is NOT an issue that can be resolved in the community. "

    If the support and the community can't help me, who can help me please ? I'm limited to 5 minutes only and when I relog after it's tell me to wait 10 minutes ...

    I'm using TeamViewer with few friends and familly only (less than 10 contacts), currently 3 registered into my account and my own 2 computers and 1 smartphone. Perhaps it's because I'm using a VPN ?

    Best regards,
    Élodie

  • I installed Teamviewer and didnt realize i selected a Company version until I was told my trial period was expired. I uninstalled the program. I then went to install for the Personal use and it continues to default back to login screen which says my trail has expired.

    How do I fully remove the company trail version and re-install the personal use. I can't call support because I am not a paying customer.

     

    Thanks

  • Jomel
    Jomel Posts: 2
    Can you also help mine pls? I have submitted the verification form for private use. But there is no reply. My ticket ID #3520474. Pls help.
  • I accidentally chose the wrong option of TeamViewer when I reformatted my laptop a few weeks ago. Now, I am running a trial version and have extended the trial version once. Now I am afraid that I will lose access to the software.

    My ticket id is 3520361 and I hope someone can help me before my trial runs out!

  • Dear support teamviewer

    i use teamview for support my friends
    I have mistake set up teamviewer version 12 company on my macbook win 10. And now this version has expired.
    Please guide me change to version personal . I want to use free version
    Many thanks
  • Do they want to force us to buy?


  • @leanhhcm wrote:

    Do they want to force us to buy?


    That's how I see it. Eventhough I do not use it for profit but rather to help friends and family computer issues I would be willing to pay $12 every year but not these prices [link removed]

  • MrJoe
    MrJoe Posts: 3

    Yeah, I submitted a ticket, provided logs, did the needful. Still have not getten a response on how to fix this.

    In my case, I was re-imaging a system, and I think I accidentally installed the commercial version instead of the free version. Ever since them one of my PC's will randomly throw this error. I tried removing and doing a clean sweep of the software on all systems, but my primary system has the issue again.

    It's starting to look like I need to find something else to use, and I have a new company to shun because of lack of support.

  • Hi Jose:

    I put a ticket 3520361 for personal use verification. Could you assist and check the status. I have not heard anything in the past few weeks.

    Thanks,  

  • I put a ticket 3520361 for personal use verification. Could you assist and check the status. I have not heard anything in the past few weeks.

    Thanks,  

  • Recently, my mother had her computer refreshed since it refuse to restart, and I've used the utilities within my TeamViewer account to send her a download link for my account specifically to allow for me to help her out with various computer issues. However, now when we I remote connect it limits my connection to 5 minutes. I've linked it directly to my account, loggin it, setting it up for easy connect, but still I recieve the time limit. Is there any way to rectify this?

    Thanks for any help in this!

  • bartlanz
    bartlanz Posts: 324 ✭✭✭

    When you installed the host did you select business use? Or is her system running a server OS (this is unlikely)?

    Either of those would give you the five min limit.

    If my post was helpful, Please throw me a Kudos.
    If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
    Bart Lanzillotti
    We Do IT USA
    www.wedoitusa.com
  • Nope, the only choices were to run it as a Host account or a temporary run from the link that I gave her. She's running WIndow 10 64-Bit Home

  • bartlanz
    bartlanz Posts: 324 ✭✭✭

    It was pointed out to me that you provided her a custom link to a custom host. That is a feature that is only offered to paid users. That is most likely the source of your issue. Have her uninstall the custom host and download and install the standard host or full TeamViewer and the issue should go away.

    If my post was helpful, Please throw me a Kudos.
    If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
    Bart Lanzillotti
    We Do IT USA
    www.wedoitusa.com
  • translate in english via google translator

    Good morning I can not connect to the program writes that the license has expired what to do.

    ДОброе Утро не могу подключится к программе пишит что кончилась лицензия что делать.

  • masa
    masa Posts: 2
    I registered mistakenly for commercial use. How can I change my registration information?
  • I just received this message that my Trial has expired and I cannot log into my computer back home! I need to access my files on my computer and home while I'm outside. I have filled up the form and submitted it. Please reply as soon as possible as I need my files!

     Ticket ID: 3582514
     Subject: Request from Commercial Use Suspected form

  • Hi.

    When i install the program i choose PERSONAL USE NOT ENTERPRISE and after one month why when i run the program it shows me the trial period is end?

    I believe the personal use of the program is FREE?

    It isn't?

  • My previous ID was reset but now my main Desktop is showing the trial message! What is happening?! Teamviewer team, please look into my new ticket for my desktop ID!

    Ticket ID: 3587301
    Subject: Request from Commercial Use Suspected form

  • I would also like to solve the problem....

    Please HELP !

  • MrJoe
    MrJoe Posts: 3

    I'm not sure they are interested in helping. It's been over two weeks now since I opened my ticket on it. I sent the logs and did everything they asked, but have heard zero response since then.

  • Hello. TeamViewer.

    I downloaded the program which is commercial version.

    But I wanted to use this program for privite version.

    Becuase I'm using this program in non-commercial use, just for studying in graduate school.

    Could I chage the virsion?

    Thank you for support.

  • Hi,

    I have the free version so I can remote into my friend computer when he needs help. He can do most thing himself, but, he is blind and relise on a screen reader to talk to him. On some sites the screen reader does not talk to him correctly, that is when he calls me.

    My problem is it keeps comming up with the massage "Trial version *expired* (Simon Nixon - SIMNIX Software)". I downloaded and installed version 13 beta, and all seemed OK at first untill it told me my trial had ended. I don't want or need a license. I uninstalled version 13 beta and reinstalled the latest version 12.0.88438, it is still telling me my trial version has ended.

    I do not use TeamViewer for any business use, it is use purely for personal use to help my blind friend.

    Regards
    Simon Nixon

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