hi i followed the steps to send in my inquiry please check and respond ASAP thanks so i can use teamviewer again
Sad that this is the end of an era. Used to love using TeamViewer to help my non-techy family and friends with their PC problems and then got unceremoniously dumped by TV for my kindness. Asked my family to uninstall Teamviewer and use the free "re motepc.com" product instead. Works like a charm for anyone interested ;>)
I followed the steps that you provided and in less than 1 day was advised that my ID has been reset to private, non-commercial use. I tried TeamViewer and it works just like it did before.
Thank you very much for all your help with this problem, and I hope all our friends have the same success.
I encounter this problem tooI think they try to make more money nowso sad :smileysad:
1-minute limit? Private user, but one minute limit makes it too inconvenient to use. Please check.T.T
I am having the same problem.. Is there a new limitation to the free license?
I just need enough time to uninstall TV and install **Third Party Product** lol
I have seen the same message from my teamviewer account. I only used them on my laptops on home desktops for personal usage. I have raised the issue Ticket ID: 4099256 ticket to resolve the issue.
Please look into this and help me resolve.
Thanks in advance for all the help!
TW thinks my free (once again: free) license is a non-free one and require plan update (cheap trick to buy) and disconnect after 5 mins. Only on windows devices even it was a simple, basic next-next-finish type of installation.
Why? How can be fixed?
Personal Notebook - This is a team viewer that uses only personal PCs. We've been limited to commercial use .... Because the notebook performance is not good when you are outside or in a cafe I often use the Team Viewer. Please remove the restriction.
Yes this is very annoying. I have used the free licence TV for 3 years - to connect to my computers at the cottage and occasionally help family with computer problems. Only recently have I started getting "commercial use suspected" and the forced timeouts. The latter don't seem to follow a pattern. Sometimes I can stay online for an hour or more but In the worst cases I can only stay connected for 5 mins and then reconnecting is blocked for 5 mins. If they provide a "free licence" they should be upfront about restrictions. Obviously it's now just a "trial" version and they are forcing you into a paid licence.
I'm seriously considering trying out Splashtop (not free but less expensive than TV) or Chrome Remote Desktop (free).
It would seem TeamViewer has decided that users need to verify there staus to continue to use teamviewer for Free. I hav passed this information on , but until I get down there again i wont know personaly, However I have found a lot of replies stating that using the verification has worked. Im not a user of teamviewer myself, however im extremly dissapointed in there actions. Why did they try to force a user to buy a licence when they could have asked we verify first. Why have they not replied to our comunity to inform us of there desicion to stop free use until we verify. Thanks for everyones input .
Hi, On the personal Verification link that you provided, there is a disclaimer in red saying that "Personal usage of TeamViewer is not possible on a Windows Server operating system! This automatically qualifies as commercial use and requires a license."
Does this mean we can't use TeamViewer on Windows without a license?
On a Windows SERVER operating system
I'm using teamviewer v12 (free version) for long time. But recently it suddenly blocked my connection. After I upgrade it to v13, it can let me connect for around 30 sec and then it kicked me out and said "session timed out and will be closed". What can I do to solve the problem?
(I've tried another machine and install a new teamviewer v13, the connection is fine)
I wish they hadn’t done this or would fix it quickly. I was wondering is this product free for personal use?
@ayushiag That's only for "Windows Server", not to be confused with regular "Windows".
Mine is working fine now. I had completed the 'Personal Verification' Form. https://www.teamviewer.com/en/support/personal-use-verification/ There is a chance it has only fixed temporarily as the new month commenced, likely resetting the usage allowance. I have not heard back from TV specifically relating to the lodged request. Good luck everyone!
I sent my request in around 5pm on Friday afternoon and it was still playing up as of an hour or so ago (3pm Monday). I’ve sent another request in how long has it taken for yours to get fixed? Are other people still waiting? What does the logfiile I’m supposed to send in look like? What info should be in it? What did you say when they asked describe how you use it? I’m not that tech savvy and said I use it to access my computer that I use as a media centre (someone else set it up) and I use it to get help from a friend if I have a problem.
Fingers crossed it gets fixed for everyone soon.
I am facing the problem of "Commercial Use Suspected". I usually connect my computer at home via my cell phone or computer in the office during office hour for personal use. However, I am pretty sure that there are no business and commercial activities involved during my connection sessions.
I have read the page of "Commerical Use Suspected" already and confirm that my usage does not match your definition of commercial use. Grateful if you can assist in unlocking my account at your earliest convenience, please. Thanks.
I am not comfortable with using Team Viewer for 1 minute commercial use.
Hi, I have never used Teamviewer in a commercial environment, But I am now getting the same message.
Site nows says that tickets are for paid customers only!
Any other way of getting rid of this message?
My request on this was sent to their support team 5 days ago and all I have received is an automated responce that someone will get back in touch within 30 days. What a joke.
They must have change something in their coding that now see's anyone who users their TeamViewer more than a certain amount as being a COMMERCIAL USER, not a PRIVATE USER anymore.
I work away from home, so have setup things so I can help my partner who is not very computer literate with her downloads and other matters she needs done, and to check on things I have going on my pc when I am at work on the road via my Android TAB. And because of this they assume I am a commercial user??
Tried all the suggestions from others who experienced similar issue, but nothing changed, even a full delete of program and clean up of registry did not correct it after a new install of program.
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