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Commercial use - Connection time out

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  • xbee2
    xbee2 Posts: 17
    Well, it just started happening to me while I'm remoting to my own personal PCs within my own local network. Yeah that's "Commercial Use". I tried emailing the old support email: --------------------------------------------------------------------------------------------------------------------- Dear TeamViewer Customer, We are continuously working to optimize the way we handle your requests. Which is why we have discontinued the usage of the support email address: [email protected] We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer. For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community. Thanks for understanding. Your TeamViewer Support Team --------------------------------------------------------------------------------------------------------------------- So we cannot directly email them, and from what I gather; - Submitting tickets are reserved for Business Customers only. - Calling them results with Team Viewer employees terminating the calls. **bleep**ing off your users isn't the way to win over actual business. If anyone knows some good alternatives, please message me.
  • Glassdub
    Glassdub Posts: 80 ✭✭

    It seems to have been resolved, working now.

  • Nope
  • This could be Advantageous, it usually takes something like this to look elsewhere and you find alternatives that are actually better, started to try a few now. Problem is my elderly father who can use a computer but isnt technically minded and the kids who are getting there but gets stuck when they go wrong, so I need remote access whether I am working away or for whatever reason I am not on my local network hence remote access. where I work has a corporate licenced version and even they are now looking at alternatives. As I work in the industry I will be recommending a different solution from now on
  • bazbsg
    bazbsg Posts: 100 ✭✭
    Looks like they are trying to get that number down from 1.5 billion to a few hundred million. Actually that's only partly true. The 1.5 billion IDs will remain; it's just that only a fraction of them will still be active.
  • Problem is that the built-in Win-10 alternative does not work on Win-10 Home and a couple of my home computers use that.

  • Given the hundreds of non-commercial users that have been denied promised free services maybe it's time for a class action lawsuit.

    I've gone through their form submission twice without even a reply. Clearly they don't even pay attention to their own forum. 

  • I feel team viewer support is using TV and they are getting knocked out of the session before they can review the tickts hence they take 1month revert. They promise 5 mins of viewing the system after detection of commercial license and they give just 1 minute of connection thats all. 

     

    I think TV is following "eat your own dog food" methong to understand the problem and which they don't want to fix :-P :-D

  • Rehaell
    Rehaell Posts: 1

    +1 for the message pop-up yesteday.

    I was really surprised as well,I;ve been using this for +4 years (i think) and always to help out my family when their computers go crazy.

    As of now I have not experience any of the disconnects people are mentioned, and I'm happly using TV (just connecto to home to set up a steam download).

    Anyway, I would be one of those willing to support TV if the licesing prices were cheaper. Its to expensive to pay 30 dolars a month to connect to my family computer and update anti-virus software, etc... Especially since my goal is not connect at all and keep everything running smoothly for the longest time...

  • spline
    spline Posts: 1

    I keep seeing suspicions about using it for personal use. Session limits are also enforced. It is often difficult to use because it is inconvenient. It seems that support is not fast, it is in English only, and there is no support organization.

    I was affectionately using it, but the image is getting worse because of the suspicion problem. If you know how to solve it, please help.

     

    [Edited By Moderator as this Community is English Only]

  • tarascon
    tarascon Posts: 13

    Just give up, guys!

  • wannie
    wannie Posts: 1

    Hello, my computer is for commerial users, how to cancel

  • xbee2
    xbee2 Posts: 17
    I actually work in I.T consulting. In an upcoming project, I was going to propose teamviewer company wide to a client. Just what's happening here shows lack of care from my perspective from TeamViewer's Management. I've proposed TeamViewer in the past, but that's over until I see change. It just doesn't make sense to insult your user base. I prefer to work with the businesses I can build a relationship with.
  • I get it now folks. This hubris is caused by Self-serving Corporatism, as long as the cash keeps rolling in, they just don't care about the bottom few percent who happen to be the ones that helped get them started. They realized that they're big enough that they don't need good public relations any more. 

    I can see the Board Room discussion now. "OK, the free licences got us going and we're firmly established now but it's time to get rid of those pesky fools. Start denying access, give them a form to fill out and then NEVER ANSWER IT. HA, HA, HA, HA."  Also, provide a forum where they can vent but don't read it except to censor any competitor references. And don't tell them that wiki has a Comparison of remote desktop software. That might start a trend that costs us millions. 

    Time for this Sisyphus to move on too but I will be telling my corporate contacts. 

     

  • Glassdub
    Glassdub Posts: 80 ✭✭

    Uggh, its doing it again on one PC at work but not the one I'm using now, same Win7 OS (not server) for personal use, oddly it kicked me out after I started to play a Youtube clip, I don't know if that was a fuke &/or why this might constitute commercial usage, this is really annoying though as its isolated to the PC I use most at work.

     

  • Hi

    I unsderstand that there is a form that I can complete that I am not using commercially. Where can I find that form?

    Thanks,

     


  • @DaveYVR wrote:

    Hello,

    I will be urging my clients and colleagues away from TeamViewer.

    The reason is due to this recent message I received from TeamViewer installed on my personal computers:

    "Sorry for the Interruption, your usage level has crossed the FREE user allowance. To continue using TeamViewer, you'll need to upgrade to a business solution"

    I am sorry to have to go this direction, but I feel I have supported TeamViewer over the years as a good product. I have suggested it to my clients and friends. And I have used it as an employee in commercial settings with a valid commercial license, as well as my personal life.

    I use Dropbox in a commercial setting, and feel it is worth what I pay for it on a monthly basis. I gladly pay the fee, since I am legitimately using it for commercial purposes.  And their FREE limits were clearly stated at the beginning, and are not subject to being pulled if you reach the limit of space. So I can interact with family and friends on the same platform that I do business on.

    Your practice of growing your business using Free licenses is a valid one. Not being upfront and transparent that there are time limits, as Dropbox is, and pulling ALL access if the limit is exceeded, is not. And when I started using TeamViewer more than 10 years ago, I am somewhat certain these restrictions were not part of your business plan. The onus to provide clear rules is on the contract writer, not the reader. This is what courts expect, and support, and should be at the back of anyones mind who writes agreements or contracts, whether on a web page Free license agreement or on paper. A contract is not law and can be invalidated in a court. You should be clear and upfront on your Free license as is expected by any reasonable court or person.

    I am grateful for the free use. However, my issue comes with the time and effort I have spent learning your software, installing it to manage various personal computers and family member computers, and then having the rug pulled out from under me after all this time investment.

    You have the majority of the market share at the moment. But if you keep pulling free licenses, those users are often employees of companies who use TeamViewer for commercial purposes, and there will inevitably be some blowback. In my case, I estimate that license to be over 10,000 seats for my employer (about half the employees), and countless more for our close colleagues and clients.  This is in addition to lost sales from lack of future recommendations.  I will recomend in the future that they look for alternatives to TeamViewer in good competitor products who would welcome larger clients. It would be resonable to understand that some of us do have direct lines to the IT managers and CTOs for larger regions such as Eastern North America and parts of South America, if not world wide.

    In this day of social media, I am very surprised that your current tactics are those that were used in the past 2 decades, and have since rejected by most of the major tech companies who realised the effect of blowback on their shareholders. 

    I would be very open to you contacting me to discuss this if you feel my assessment is unfair.

    Regards,

    David


    Thanks David,

    You said it better and more elequotely than I can. They did this to me August 24, 2018 for the first time. I also will use other software. They did not provide any information as to what my free limits are or how they are determined. It appears to be corporate greed has manifested itself at top management of Team Viewer.

    Sincerely,

    WoodyTeamViewer.JPG

  • MykeC
    MykeC Posts: 3

    I installed TeamViewer on my Linux PC and my Windows 10 Laptop on which I run multiple VirtualBox VMs.  TeamViewer seemed a great way to easily copy files between each VM on separate machines as well as access my desktop from my laptop when I am away from home.

    But now they suspect me of commercial use and keep shutting me down even though I do not use TeamViewer software commercially at all.  I have been submitting my log file to them using their recommended "Commercial Use Form" for about 6 weeks now and they do not reply and I still cannot access my own machines on my own private home network anymore.

    Is there any value to software such as this?  I have been using TeamViewer happily for over 5 years but their own dumb policies are breaking the deal for me.

     

  • I too am not using TeamViewer commercially, just to remote my mum's computer when she has issues or to connect to my media centre box. 

    In any case, I work in desktop support for a large organisation and we're looking at replacing our Desktop Authority Expert Assist.  I've been involved in shortlisting potential products and Team Viewer was one of them.  I had had good results using the free version here at home so I though I would give it a listing on our shortlist.  But because Team Viewer is evidently pushing out its free-tier users, I've struck it off this list.  We have about  at least 15000 desktops.  Sorry Team Viewer, you won't be getting our organisation's business for the commercial license of Team Viewer.  See ya.

  • Gotta say thank you to TeamViewer for the terrible support and treatment of free users.  Had you not turned into total dirt, I would continued my decade+ usage of your slow, outdated program.

    **Third Party Product**  is so much better in every way.  Peace out trash!

  • xbee2
    xbee2 Posts: 17

    Thank you DemonI81!

    [removed by moderator]

  • Glassdub
    Glassdub Posts: 80 ✭✭

    Yeah but 80 bucks a year minimum.

  • Mike55
    Mike55 Posts: 5

    I'm really sorry, but I'm ending the relationship with VM today. After more than 10 years really a sad event. **Third Party Product** works fine. Thank you for the hint here in the forum. Again: never see you again.

  • tarascon
    tarascon Posts: 13

    How come nobody mentions **third party product**


  • @MykeC wrote:

    I installed TeamViewer on my Linux PC and my Windows 10 Laptop on which I run multiple VirtualBox VMs.  TeamViewer seemed a great way to easily copy files between each VM on separate machines as well as access my desktop from my laptop when I am away from home.

    But now they suspect me of commercial use and keep shutting me down even though I do not use TeamViewer software commercially at all.  I have been submitting my log file to them using their recommended "Commercial Use Form" for about 6 weeks now and they do not reply and I still cannot access my own machines on my own private home network anymore.

    Is there any value to software such as this?  I have been using TeamViewer happily for over 5 years but their own dumb policies are breaking the deal for me.

     


    Even when they reply and grant free access, they do NOT disclose limits are imposed or what the limits are and how they are determined. See the email Team Viewer sent me on July 13, 2018 below:

       
     

    Dear TeamViewer User,
     
    Thank you for getting in touch with us. We are happy to inform you that your TeamViewer account has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.
     
    Why was my access to TeamViewer limited?
     
    You were asked to purchase a TeamViewer license because your usage pattern suggested that you were using TeamViewer in a commercial environment. To be able to keep a free version of TeamViewer, we must make sure that commercial users purchase a license. Unfortunately, it can happen that we detect commercial use where this is not the case.
     
    We would like to address the most important issues of the TeamViewer community regarding commercial / personal use.
     
     
    1. “Is TeamViewer cancelling the free usage of its software?”
     
    No. TeamViewer is free for personal use, and we are committed to this remaining so. Personal use means that you are not using TeamViewer for purposes that are either directly or indirectly paid. Commercial use includes providing support to colleagues and clients, working remotely via TeamViewer, monitoring company hardware, etc. Read more about commercial use.
     
     
    2. “I believe blocking personal users from using TeamViewer for free is unethical.”
     
    We believe that providing and receiving help should not be a privilege for those who pay. Therefore we offer a free version of TeamViewer with many features. Implementing a mechanism to detect commercial use is part of our commitment to this idea. We do not target personal users but unfortunately, in some cases, personal users can be affected. We apologize for the inconvenience this may have caused and promise to continue to refine this mechanism.
     
     
    3. “What is the motive behind blocking free users?”
     
    We have taken this step because commercial users should not be able to use our free version. This way, we ensure our ability to offer a free version of TeamViewer with great features, performance, and possibilities.
     
    We would like to thank our users who use TeamViewer as intended and help us to provide a free version for our personal users. Our vision is to empower people to help people, and we will always act accordingly.
     
    Kind regards,
    Your TeamViewer Team

     

  • Having experienced repeated commercial use pop ups and link disconnects (even after the 4 week wait to get a response to my ticket assuring me that my account was reset to personal), I too checked out [Removed]. I have remoted into my home computer with TV and [Removed] at the same time, side by side. I actually like the way [Removed]handles multiple monitors better than TV. But I have noticed that every time I do this, the TV remote screen looks much better - sharper, much better contrast, and text is much easier to read. [Removed] works great but the remote screen image is consistently inferior. I don't see any settings to adjust image characteristics. So I still prefer TV but I can't trust it. I got a pop up and disconnect the same day I got an email response that my account was reset to personal. I was remoting in from work, which is probably what triggered the pop ups and disconnects, despite the fact that I made it clear that I often remote into personal computers from work, or a hotel, and was told in the email that this was OK and is still considered personal use.

    So now I am running TV and [Removed] side by side. I prefer TV because the remote screen looks so much better, but I have [Removed] for when TV starts with the pop ups and disconnects. If [Removed]remote screen image looked as good as TV, I would just delete TV and move on. But it doesn't so I am running both and hoping TV will stop the pop ups and disconnects (like the email said).

    Other basic solutions like [Removed] work but not so well when the remote machine has multiple monitors. My main remote computer has 6 displays connected. [Removed] handles this scenario best with a separate tab for each screen. TV has a pull down select which works well but is not as convenient as [Removed]. Chrome tries to show all 6 screens as 1 composite image. The result is text and icons that are too small to read. Just my observations. I want to stay with TV because of the superior remote image quality. But it doesn't matter if you can't connect. I sent in another ticket listing the TV IDs for every computer I access because I think the pop ups and disconnects are ID based, not account based. I am waiting on a resp to my 2nd ticket. In the mean time [Removed] is my backup.

    [Post Edited Due to Community Guidelines]

  • This is unbelievable. Teamviewer is trying to make me pay for personal use. I've been using the software for over 5 years now, for the exact same machine doing the exact same things but after the update it flagged me commerical use. I've submitted multiple tickets with no reply. I'm through with this software that tries to exploit their customers. 

  • I'm having the same issue. I cannot use it on my one pc anymore because its flagged it. It says it will disconnect me after 5 minutes but it kills any session after about 1 minute. Ive been ignored with tickets also.

  • hooners
    hooners Posts: 1

    Identical issue here as well, joining thread for any updates.

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