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TeamViewer thinks I’m using the software commercially!

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  • al97729
    al97729 Posts: 1

    I keep getting, "Your Teamviewer session has timed out and will be closed" after a short period of time. I have been using TeamViewer for a good number of years and have always recommended it. However, I recently had to format and reinstall windows, therefore TeamViewer with it. Now I seem to be unable to use TeamViewer practically. I use it to connect to my pc via my mobile, typically when I'm feeling lazy, playing a game away from the computer or just don't want to be by my computer to have to do a simple task. I usually use it for extended periods (anywhere from 10 minutes to a couple of hours). Unfortunately, that no longer seems to be possible if I am disconnecting every minute or so. Is there a way to prevent this? Does TeamViewer think I am using it professionally?
    This wouldn't be an issue if it were every 30 minutes or so, but I can't stay on for more than a couple.

    I am using TeamViewer 12 as my phone does not support higher versions, however, this is irrelevant as I have used these exact versions previously and have had no problems before.

  • tripkj
    tripkj Posts: 1

    same **bleep**. 8 year old account, never used for commercial purpose.

    same usage scheme,  most time took control  via android phone home pc-s.

    since the end of previous year started to help my disabled relative with als diagnosed  through tw, the only connection to the outer world she has is her laptop, she can control it with eye tracking hardware, some things on pc are very hard to do using your eyes only, so she asks help from time to time.

    so i got flagged too like 2 month ago.

    time to search alternatives and say goodbye to team**bleep**.

  • Rpmk
    Rpmk Posts: 1

    been a month since I submitted the privtae use confirmation form but i am still not able to connect to my home pc

  • JackHK
    JackHK Posts: 86

    That's normal! It's been 6 months since I submitted the form, my account still blocked!!!

    Good luck!

  • regchan
    regchan Posts: 1

    i get an advert saying my connection partner or me is using this as comercial use that i am NOT

  • Elongeg
    Elongeg Posts: 5

    This is been going on for how long its june 9 here time to get a class action suit if its free and we use it as directed and they refuse to fix there problem we need to sue them .

  • Elongeg
    Elongeg Posts: 5

    yep i have the same problem i conect to two freinds in England and in Czech Republic  and desktop computers on land  it may be time for a class action suit  they do not or will not fix this issue i call around to find a lawyer that can look in to this 

  • pv7721
    pv7721 Posts: 141

    @Elongeg : I think this has been discussed before, the issue here is what's the prejudice if the license is free for personal use?!?

  • Elongeg
    Elongeg Posts: 5

    i saw at 99$ a mo not worth it for me to use it no comercal for that 



     

  • Chris78
    Chris78 Posts: 3

    Everyone who's talking about suing:  what a stupid idea.  Move on.

  • Elongeg
    Elongeg Posts: 5

    false avertising 

  • pv7721
    pv7721 Posts: 141

    @Elongeg : so be it, false advertising, how exactly were you prejudiced if your personal usage was supposedly free? What did you lose?

  • Freeco
    Freeco Posts: 1

    Annoying problem!
    I wanted to upgrade my Win10 HTPC's yesterday and TeamViewer just kicks me out all the time.
    I assume I'm flagged as 'commercial' because I have Windows 10 Pro, not Home. Yeah, I'm a power user. But that doesn't make me a business...

    Filled in the contact form to unblock me.

  • pv7721
    pv7721 Posts: 141

    @Freeco : Nope I don't think this is an issues: all my computers, as well as my mom's and dad's and my brother's have pro versions because I like them more (especially for the built-in RDP that's disabled in the Home edition :D)

  • Ant1
    Ant1 Posts: 29

    My advice is to look for another tool. I made the mistake of paying for a license and TeamViewer hid the conditions in the fine print causing me to unwittingly renew when I was no longer using the product. I didn't receive a single email and they took money from my account without me knowing it would be taken. When I complained to support I was basically told to go and take a flying leap. Avoid the heartache of dealing with them.

  • Kylian01
    Kylian01 Posts: 32

     A N Y  D E S K seems to get the job done for now for me

  • Kylian01
    Kylian01 Posts: 32

    there are ways to eneable rmd in home

  • Ant1
    Ant1 Posts: 29

    They are simply trying to force you to pay for the product. I am also a non-commercial user and because I had an important meeting and was given no warning, I foolishly switched to the paid product.

    Soon after, I found a much better free alternative online. However, Teamviewer snuck an automatic renewal in the fine print of the invoice saying that they would automatically renew my license unless I gave 28 days notice. Of course, none of their e-mails mentioned this convenient little fact and I didn't know until I found money missing from my credit card account. When I raised this with them and pointed out that I did not receive an e-mail and that I have stopped using the product, they refused to refund the money. Their only reply was that they "cannot cancel the subscription". 

    I strongly advice that you avoid this product because of how unscrupulous and disengenuos they are.  

  • navaskdl
    navaskdl Posts: 2

    How Teamviewer say that i am using for commercial use? This is so unfair! I am using only for persoanl purpose. I think its for me to say goodbye to team viewer :-(

     

  • Elongeg
    Elongeg Posts: 5

    Well i see it is not worth it but i like the software i used it all the time to help freinds work on there pcs it will be missed , if they say we can use it for free to help freinds they should not be baning us just email us ask what are we doing i would of signed a i swear .i never use it for any outher than helping my freinds and my lappys. 

  • krugern
    krugern Posts: 12

    It looks like it doesn't matter anymore what you use it for. Teamviewer wants you to pay the premium price for it. If they only had a "personal user" package at a reasonable price, I would have considered it, but not with their pricey premium package. So I found another free program for my PERSONAL use, and uninstalled the TV software from all of my computers + friends and family I often help out.

    [removed per Community Guidelines]

    Teamviewer, why are you killing your reputation so badly this way, trying to force everyone to pay for your software, even though they are operating within the free personal user agreement? Instead of being **bleep**, I would have understood it if you told everyone that the free user package would end by a date, and you would offer a good discount or a new "inbetween" package at a more reasonable price for the personal home users. But this way? **bleep** off, you're dead to me! :-)

  • Ruda
    Ruda Posts: 1

    I have similar issue. At home I use TV to help my friends from time to time with OS issues, few months ago our company pays for commercial use. From that time it says to me at home "commercial use detection" and TV blockes me communication, it makes brakes. This is simply **bleep** and I´m not able anymore help my friends/family. 

    Ofcourse I can log in and use commercial account, but I dont want to do it, this is not correct way. I dont want to mix work/personal use.

  • What an 'Own Goal'. In one step Teamviewr has gone from the Number 1 choice to being a pariah.


  • @Clive_Thorne wrote:

    What an 'Own Goal'. In one step Teamviewr has gone from the Number 1 choice to being a pariah.


    Exactly!

  • x8009
    x8009 Posts: 5

    Also detected commercial use, it worked from my laptop to desktop but had issued from Android phone to Desktop. now I can't even connect using DDNS anymore instead of ID from the laptop, and when using the ID it detected Commercial use.

    I opened 2 tickets for my Android phone and Desktop computer, more than 4 weeks still nothing cleared or fixed till now.  

    I am done with TeamViewer, I am moving to **Third Part Product**

  • YWelis
    YWelis Posts: 5

    Maybe a message saying why I'm suspected of using TV commercially. Deciding if I'm allowed 30 seconds of 5 minutes of a session (after 10 minutes). 

     

  • JackHK
    JackHK Posts: 86

    The tickets usually took 6-12 months to response. Please be patient. 

    Good luck!

  • Hello everyone!

     

      I need your help. Since  days I am not able to stablish any connection with my Teamviewer software because it says me my license is a Commercial one! I tried to change it but the problem still runs.  Could anyone help me out?

  • Ant1
    Ant1 Posts: 29

    The experience is no better for paid users

  • AlenaC
    AlenaC Posts: 381 Moderator

    Hi @jvargasroco ,

    thank you for your post. Welcome to the Community!

    Please find here Why do I see 'Commercial use suspected' / 'Commercial use detected' more information and also the form you have to fill in.

    Have a nice day :)

    Alena

    Alena C
    Spanish Community Moderator
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