nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Commercial use - Connection time out

JeanK

Hi all,

First and foremost, please read the Blog post below to find more information about Commercial usage and the link to request the reset of your TeamViewer ID(s):

Click here to read the blog article

Additional further readings:

Why do I see 'Commercial use suspected' / 'Commercial use detected

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not expedite or initiate the requested reset of your ID(s). To request a reset, you will need to fill out the form:

Request your reset here

📌 Please also be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to ensure users find the right information quickly when using the search function.

📌 Finally, if you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer! You can also see a full listing of all TeamViewer licenses below:

Purchase a TeamViewer license

Thanks and best,

/JeanK

Find more posts tagged with

Commercial usage

Accepted answers

JenW

Hi @BobT123, @tmvk & @stephenb,

Thank you for bringing the issue with the link to our attention!

We have forwarded this feedback and it is currently being investigated.

Please access the additional form here: https://static.teamviewer.com/resources/2019/03/Form_TeamViewer-Personal-Use-Declaration.pdf

You can send it as a reply to the initial email you received. We apologize for the inconvenience caused.

Thank you for your patience and understanding.

Best,

Jen

Josh P

Hello @Felix007

Thanks for your post.

Are these accounts used on the same device?

Please know that commercial status is device-specific, meaning if a commercial TeamViewer account is used with a specific TeamViewer ID, that ID and device is classified as commercial. You can also find more info below, in this previous thread:

https://community.teamviewer.com/English/discussion/comment/31060#Comment_31060

As such, a personal account would not be able to use the same device.

If these are two separate devices (ie two unique TeamViewer IDs), then you could request reset of the personal device's TeamViewer ID here:

https://www.teamviewer.com/reset

Josh P

Hello @ibullen

Thanks for your post.

The use of TeamViewer in a workplace environment, regardless of usage, does require a license.

Connections to or from work computers, in a home office or corporate setting, will flag a device for commercial use.

Regarding the timeout alerts, these are related to suspected commercial use.

As mentioned in the FAQ here we are already working on clarification regarding these new messages.

ChiTown_Dizzy

Something seriously crippled the whole platform since March 23rd or 24th. Tons of people are having this problem. Seems to be no reason or fix for it. TV is basically useless now.

AlenaC

Hello @Leling

thanks for reaching out to us. We are happy to see you in the community :)

If you have are experiencing connectivity issues due to commercial use, please request the reset for your TeamViewer ID here:

https://www.teamviewer.com/reset

However if you want delete your account, you can find it here:

https://community.teamviewer.com/English/kb/articles/4491-how-to-delete-your-teamviewer-account

If you have a specific request for personal information please submit this request using datarequest@teamviewer.com

Hope this information helps

Best, Alena

Natascha

Hi @mafede,

Thank you for your reply.

As long as one of the devices is in a commercial environment, it is defined as commercial use.

You can try and fill out the form to request the unlocking of your ID:
Why do I see 'Commercial use suspected' / 'Commercial use detected'

Better to not use the devices in the company environment... Maybe you can connect from your mobile to your home PC - in the cellular network.

Hope this could help. Wish you a great day.

All the best,
Natascha

Natascha

Hi @mafede,

Thank you for your post.

TeamViewer is free for personal use.

If you connect to a work PC, this is considered as commercial use.

In this case, please contact our Sales Team to find a suitable solution for you.

If you have any further questions, do not hesitate to contact us again.

Have a great day and all the best,
Natascha

All comments

LandRocket

Seriously there needs to be an intermediary licence between commercial and free.

I can get a Windows VPS for 3GBP a month, but better not use TeamViewer on it as that will **bleep** my account. But a lot of the alternatives dont work with my accessibility tools (I use a SGD aka a PC with eye gaze to access tech) which means I'm a lot slower than most folk at accessing my own resources or my mum - that's the only people I have on my Teamviewer account. Think its 6 devices without looking. So I'm more likely to get flagged as I do need to be connected for long periods of time.

That's why when it stops working it really stuffs me up.

I will pay for that, but I haven't got £500 a year to do that, not on disability benefits

Kylian01

this is the MAIl i got

Dear TeamViewer User,

Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.

Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.

To continue using TeamViewer, there are two options for you to consider:

1) We encourage you to purchase a license that fits your needs: https://w w w. teamviewer. com/pricing

If you need help finding the perfect license, we will be happy to assist you personally:
+NUMBER

2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us at the following email address form-service@teamviewer.com.

When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.

For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community. teamviewer. com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265

If you are not sure whether you are using TeamViewer commercially,
please give us a call:

We are looking forward to hearing from you.

Kind regards,
Your TeamViewer Team

Kylian01

I did get a reply and they where saying i use it commercial what i am not doing i am just a guy with a hobby for computters and have a cople of them and i like to remote control them

leossmith

Did anyone managed to solve this? One of my pcs has been tagged as used for commercial use and I keep sending the form for a while now, but noone replies.

JackHK

Unbelievable!

mozo

Yes, I tried it and it works

JackHK

Agreed totally!

JackHK

R u sure that works? did you try?

I rec'd similar email 6 weeks after I filled in the form... but the reality is my account still blocked till 6 months now!

Good luck!

WindowsProUser

I think they are doing that with a lot of people, because i am having that problem since updating. Its frustrating, and yet their thing is if you have been helping family and friends and get NO money for it, then its classed as private. I have emailed them heaps of times and they still don't do a **bleep** things about it.

LandRocket

Got my email yesterday (24/6/19)

Must have been the day yesterday

mozo

It's unbelievable but the TeamViewer team contacted me and they solved my problem!

"Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”."

Thanks you support team!!!

skiplong

@jornin I'm in the same situation as you.

Did you submit the form?, and if yes, have they lifted the ban?, and if yes, have you been able to use the Personal license since?

Thanks

KingGold171

This is the 3rd time I've had this popup since i've had a TeamViewer Account.
On previous occurences I filled out the decleration of Private Use Form and provided all needed logs to prove Private/Personal Use.

This time it appears it has been rejected and asked to buy a Commercial Licence for £500($558). After Speaking to a Sales rep "Apparently" using a Mobile Device to connect to a Home PC is classed as commercial due to the ability to being "anywhere" and the ability to connect to "any device".

I only ever use...
●Mobile Phone
●Home PC
●Home Server (2nd PC running the home network share and storage.
Which fully complies with PRIVATE & Personal use.

Yes the pattern may be irregular and switches between 3 devices but it is only ever myself with access, and all devices are linked to same TeamViewer aaccount, and ID's have remained the same over the years (other than update from 9-digits to 10-digits)

It makes little to no sence why a TeamViewer App freely provided would be classed as commercial when if it was a paid for feature would force verification of a paid subscription before being useage?

Would like to be able to discuss the situation with a human, and not a sales rep trying to force a sale with "tactics"

Gecks

Come on teamviewer....please fix these false positives.

I cant justify paying you monthly when i literally login a handful of times a week.

Gecks

Same issue. I have contacted them once....they said they fixed it as i use the computers at home for gaming......same problem again.

I have a usb to ethernet server so i can use a mouse and keyboard in a different part of my house. They must think people only use them for work purposes or something. ?

GoNz0

I have to say the attitude stinks, I have had the commercial use warning for 3 months, I have filled in the from 3 times and never get an answer.

Juku22

Stimmt, da läuft was gehörig schief oder es soll nervig werden.

Ich habe eine kommerzielle Lizenz und eine private für meine Familie, weil ich privat und geschäftlich nicht vermischen will.
Trotz telefonischem Kontakt wird private Account stänig gestört ..." kommen SIe in 10 Min. wieder... ... Lesen Sie erst das...

Mo3Mo3

I have been having the 5 min connection issue lately as well. Surprisingly, 5 min is a lie. It’s barely a min.

Anyways, I have TV running on my home laptop and I use the Mobile app and TV at my work computer as well as my laptop that I travel with. Occasionally, I have to connect to my home computer to access a file or make some edits to files. That’s all I use TV for but I can’t use it anymore. It tells me that I have 5 min and some times, that’s all I need but the 5 min is a big lie. It’s barely a min and it discounts. Then, it tells me that I have to wait 10 min before I can connect again.

I have filled out the form twice with over a week gap, requesting them to review my account but I don’t get any reply.

Ant1

The free version is not really for non-commercial users. It is intended to get you to join up. I was also a non-commercial user who got blocked suddenly before an important meeting. This basically forced me to pay for a license as I had no time to search for a free alternative.

Then when I did sign-up, their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.

I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

Ant1

Yep. That is exactly what happened to me. But it gets even worse if you do pay.

Then their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice.

TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

WindowsProUser

Its in the logs! The logs are the fault for this, when you delete the first log and replace it with the old log it works like it should. Also teamviewers site on here I think it was says:

"Using TeamViewer to help family and friends without receiving any financial compensation is considered personal use. "

But yet they try and say we are using it for commercial use. They just want money. and FYI there so called customer support is rude, very rude. And there is no free one apart from on here.

Ant1

TeamViewer is just trying to get you to move to a paid subscription. They don't care whether you are commercial are not - the free usage for non commercial users is just to get you to start using they they will try to manipulate you into buying a license.

I got drawn in to that when they suddenly refused access even though I was not a commercial user. I had an important meeting so was forced to pay as I had no time to look for an alternative. That was a bad mistake. Then they had my bank account details and later took out money without my knowledge for a renewal that I didn't want and for a product that I no longer used. Cost me over a thousand dollars in the end. Do not give these guys your bank account details.

WindowsProUser

Make teamviewer actually free for personal use, not to trick us into paying us nor accusing us of using it for commercial use. Makes me feel like teamviewer just wants money that I dont have.

WindowsProUser

Does that include you guys accusing some of us using it for commercial use when we're not? It's slowly seeming that you guys are trying to force people to pay for something that is supposed to be "free" and with your phone support and how rude they are I wont be paying for a license for something that I am accused of.

JackHK

I've been waiting for 6 months now.... good luck!

WindowsProUser

@LandRocket wrote:
The "personal use verification" link is for if, when you installed TeamViewer, you selected the option for "commercial use" or for "both personal/commercial use"
Doing so automatically puts your TeamViewer account into a time-limited demo mode (think it's 30 days) which means after this, all connections will flag up a notice, whereas the commercial use link is for if you've been using TeamViewer for personal usage, and they've flagged your account due to usage patterns or however else they decide this - sometimes it does baffle me.
Unfortunately, there is NO other way of contacting TeamViewer if you are a free user. I'm in the same position, I've waited 7 days so far, no email to say they even received my form; so all I can do is wait. I've copied the logs from both machines and zipped them in case TeamViewer support contact me, but it is just a waiting game

Thats slack that they have not gotten back to you yet.

LandRocket

The "personal use verification" link is for if, when you installed TeamViewer, you selected the option for "commercial use" or for "both personal/commercial use"

Doing so automatically puts your TeamViewer account into a time-limited demo mode (think it's 30 days) which means after this, all connections will flag up a notice, whereas the commercial use link is for if you've been using TeamViewer for personal usage, and they've flagged your account due to usage patterns or however else they decide this - sometimes it does baffle me.

Unfortunately, there is NO other way of contacting TeamViewer if you are a free user. I'm in the same position, I've waited 7 days so far, no email to say they even received my form; so all I can do is wait. I've copied the logs from both machines and zipped them in case TeamViewer support contact me, but it is just a waiting game

Ant1

It's not really for non-commercial users at all. They will tell you it is free for non-commercial users but if you start using it a little bit it will soon do this to you in order to trap you into paying for the product. That is what happened to me when I had an important meeting so I bought a license. Then they had my bank account details, which is when the trouble really began. It is also a waste of time trying to talk to them

WindowsProUser

@pv7721 wrote:
@pvdlee : here you go:
https://www.teamviewer.com/en/support/personal-use-verification/
or this one, I'm not sure what's the difference between the two of them:
https://www.teamviewer.com/en/support/commercial-use-suspected/

Thank you.

WindowsProUser

I found another user having the same problem so I got the link from there and filled it out.

@JackHK wrote:
Change another computer! Just kidding!
In fact it's not related to which Window you use, that relates to the user pattern and time, TV tracks everything! Please fill in the form and wait, good luck!

TeamViewer Voices

Be part of the conversations shaping TeamViewer.

Join now

New feature spotlight

Learn more about the latest feature we’ve released.

Learn more

Tip of the month

Discover quick, practical tips to get more out of TeamViewer each month.

Learn more