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Teamviewer 14 and iOS12.3.1 firmware limitations

tastom
tastom Posts: 3

I have an iPad Air with iOS 12.3.1 and have installed TeamViewer14 and Quicksupport

I can connect the computer and the iPad, but the remote control doesn't work, because of firmware limitations. What is this about, and how can I activate the remote control?

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  • tastom
    tastom Posts: 3

    my problem is the remote control of the iPad FROM the Wndodws computer. Please advise.

  • Natascha
    Natascha Posts: 1,289 Senior Moderator

    Hi @tastom 

    Thank you for your post. 

    As my colleague already mentioned:


    @JeanK  wrote:

    For iOs device, only screen sharing is available.


    This is also applicable if you connect from a Windows device to an iPhone/iPad. 

    In this article, you will find all relevant information about iOS screen sharing: How can I share the screen on my iPad/iPhone with TeamViewer?

    Wish you a great day and all the best,
    Natascha

    German Community Moderator [on Parental Leave 🙋‍♀️]
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