Commercial use - Connection time outAnnounced

Hi, I’ve been using tv for non commercial use. I have been blocked saying commercial use detected which isn’t the case.

I have completed the form and submitted it 2 weeks ago and there has been no feedback or any correspondence back.

does anyone know how long this takes for the team to review and sort this issue

thanks

Hi,

Ive been using TV to help elderly family members with things especially over the pandemic as they are not good with computers. I was flagged as commercial use. I have filled in a non commercial use form 11 days ago and haven’t yet had a reply or any info back.

does anyone know how long this takes for them to review

thanks

if I connect to team viewer with to another device, there is time limit then it will disconnect? For how many minutes or hours I could stay connected?

Same as my problem, Anyone fix?

I use teamviewer to connect from one personal computer to another in another city. recently there was a warning about the period of use of a personal account - 5 minutes. after which all sessions are terminated. tell me what to do, please

a friend had the same problem, he wrote to the support service and everything was fixed for him.

I have the same thing happening I cannot connect for more than 1min and it trips out forcing me to wait for 1 min but that just keeps happening. :(

wants me to pay to keep using when it is a free personal account.

Leckyau Australia

I have just upgraded my free Teamviewer in my second desktop inhouse, but now cannot connect. Every attempt comes back with timeout with message the free version does not allow multiple logins. Gives a stand down time, but wont allow even after stand down is expired?

Hi I was using TeamView free with my girlfriend who is in Australia (I am in Canada)

And we got hit with using it for commercial use which we WERE NOT. We use it for when I need help with something on my end of the computer shes techy I'm not and now we dont know how to fix this we tried reaching out to teamviewer but no luck no response : ( Thank you in advnace

bump - I have the exact same issue

Hello @GeorgyTomsky,

there are many features that are only included in a paid plan. For example the

However, when it comes to purely remote control, it is the exact same software.

More about the free version here:

or here:

I hope this could help. 😊

If not, do not hesitate to ask your questions here. 👇

What are the limitations of the free version?

I have downloaded the free version for what I believe to be personal use, although it is work related and connected to a work computer. At work, the administrator does not see the use of remote access to be beneficial to the company, but I believe that having remote access gives me better range of performing my job. While at home, it would allow me to catch up on some tasks that might not have gotten done while on the clock. Since I would be doing this on personal time and only accessing one computer, would this still be considered private use? I would understand if it does not fall within private use, but surely hope that it might.

OK I HAVE A FREE ACCOUNT BEEN USING FOR YEARS NOW IM GETTING THIS MESSAGE

YOURR CONNECTION HAS BEEN BMLOCKED DUTE TO HIGH ACTIVITY LEVEL

IM NOT CONNECTING TO PEOPLE ALL OVER WORLD JUST FRIENDS AND FAMILY

HOW DO I CONTACT SUPPORT TEAM?

TeamViewer disconnects too frequently while assisting our mobile user. 10 disconnections in 5 minutes.

Internet service is ok in both ends already tested.

Both the iPhone and the PC is in the latest version. 15.20.6

Hello Esther

It appears you are the only person who may be an actual employee of Teamviewer?

Would you please explain to all of us why we can't use the free version?

Has something changed with regards free use?

Nope, I've tried that several times, and I've confirmed my account is accepted as a non commercial account. I only use it to support 2 relatives and a family friend, and all my ID have been provided. Not entirely sure why I popped back here really, other than I found the tab still sitting there when I was having a clear up and thought I'd see if things had improved. I was forced to give up some time ago as I just couldn't spare the time and needed a reliable product. End result, I use a competitor's product now and if / when I need a commercial offering (I work in IT) TeamViewer is no longer on the list for consideration or recommendation. The free version is no longer a lost leader, just lost!

Username [removed per Community Guidelines]

Hi I have been have issues with my plex so I have been logging in multiple times to my PC to fix it and now I'm being informed I have been blocked due to possible professional usage.

I only use team viewer for personal usage I am currently having issues with my computer so I have been logging in multiple times.

Please help.

anyone else now getting these popping up? what is wrong with this teamviewer company?

I am an amateur radio operator. I am not a business and do not use TeamViewer in or as commercial use. It is illegal for amateur radio operators to use the hobby for making money. I use TeamViewer as a method to help senior limited sighted radio operators maneuver amateur radio software from my personal home radio room. I or my account for some reason has been flagged as commercial use and this is incorrect. Please let me know what I need to do to prove this is true so I can get back to provide the free service several of my elder club members have come to rely on.

I've been categorize by teamviewer as a corporate or business user although I am and individual user with multiple computers. Can some one tell me how to make the necessary notifications to let Teamviever know this and not withdraw my free status.

As Teamviewer cannot be reached, I did a search in Google and found this:

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Good luck.

I only use Teamviewer to connect to family and friends to assist them with issues. Lately, I have noticed I get disconnected after about 10 seconds with "Your Teamviewer session has timed out and will be closed". When I try to reconnect, I get "Connection blocked after timeout" Your license limits the maximum session duration to a partner....."

I get no errors about commercial use, only the above.

All devices have the latest version of Teamviewer as well.

Any ideas?

Jeff

 Hi we have house moving companies in harrogate and we provide solution to our costumer online and offline. i want to add teamviewer in my website so we can communicate with our costumer easily. is this option available ?

when does it happen?

it happened with me by installing a cleaning software on my phone because my phone was quite slow and after that Teamviewer started behaving like this

I am another who receives the message "Cannot connect timeout". I use the free version to assist an old friend. Very frustrating. It appears Teamviewer is unavailable unless you are a subscriber.

I shall try to find another more generous provider as I am frustrated with the lack of support from Teamviewer. Version 15.

I thought Teamviewer was supposed to be free for private use. I only ever use it when I travel to connect to home. However on several occasions it has locked me out as I am supposedly a 'commercial user'. This latest event did connect me to the Declaration Form which I had to sign and return. Hard to do when you are away from home and cut off! (I have previously signed and submitted a form).

And unfortunately, I note that the post I am responding to has not been answered so I assume that Teamviewer don't bother to look at these posts?

It's a great program but I am disappointed at the procedures required in these 'evalutions' leave one up a creek without a paddle (and disconnected!)

Maybe it's not free at all??

I'm in the exact same situation!

I used TVFree for several years to help my technology challenged mom and sisters with their PC snags and updates. Between them and my kids with multiple devices I had about 10 PC's in my registered devices list. I only used TVFree once or twice a month at most, but never had time limits imposed.

It's been a while since I needed to help anybody, but I just logged in to TVFree to help my inlaws and it displayed the message:

"Your current TeamViewer plan does not include connections to customized TeamViewer modules. Your session will therefore be terminated after a short time. Please upgrade to a higher plan to use this functionality." 

And it kept timing out in just a few minutes, RIGH IN THE MIDDLE of a critical transaction ; /

Whats changed Team Viewer! PLEASE explain and hopefully HELP RESOLVE this lame restriction.

I've updated to version 15 as it asked but still shutting off after 5 minutes

I am using the free version and it is timing out after about 30 seconds and will not let me log back in. I am only using it to log into my 92y Dad's computer to help with emails and such so do not need a commercial licence. It has always work fine for this and this problem started about a month ago so have not been able to help him. Can anyone shed so light on why it is now timing out.

cheers