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Sunsetting the multi-window user interface

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  • filehippo.com they maintain older versions of Teamviewer , select older versions , 14.0..1 , 14.1 versions are available. The 14.2 and 14.3 versions listed redirect you to the Teamview site

  • G-Man
    G-Man Posts: 6 ✭✭

    Well, I think we all know that TeamViewer doesn't care about all the posts here about the new interface.  Maybe we should ALL call them and voice our opinion?

    (800) 951-4573

     

  • DanielB
    DanielB Posts: 5

    Steps to Resolve 'It's Not a Bug, It's a Feature.' Interface 

    1. Contact TeamViewer-Support and report that the Interface is broken (because it is)
    They will tell you that Its no longer supported (got to step 2)

    2. Tell Support in that case you need the download link to 14.3.4730 as the Broken Interface is unusable 
    You need to keep following up until they send you the functional version of TeamViewer (patch 14.3.4730) (Its a broken interface you will need to treat it a Mission-critical bug that MUST be resolved)

    3. Sadly once you have the correct Installer you will need to turn off the auto-updates until the   'It's Not a Bug, It's a Feature' interface gets resolved.
    This can be found here:

    TeamViewer.PNG

    (Also untick the "Use new user interface" and fill in the popup)
    Hopefully, they fix the 'It's Not a Bug, It's a Feature.' interface soon.

    4. After doing the above steps follow up weekly with there TeamViewer-support to find out how the 'It's Not a Bug, It's a Feature.' Interface repair is going.
    (You have disabled auto-patching this is now a security risk so you must follow up consistently)

    Last but not least Good Luck, I am unsure how TeamViewer let it get to this point, but I believe it will be on the users to get this resolved, Spend as much time with the support team as you need to get this resolved.


    TDLR
    Get Version 14.3.4730 (Last Stable Version) Install it, turn off the auto-update, follow up with Support until issue resolved.

  • Pilgrimlea
    Pilgrimlea Posts: 10

    Great work, @DanielB ! Keep it up. I'm not going to waste much time on TeamViewer anymore because all I've gotten for doing just that the last 4-5 years is increasingly blatant disregard, fewer avenues to submit tickets, and less and less customer-centric interfaces. As soon as we get figured out what the best option is, we're jumping ship. Best to you though!

  • opened a ticket. Requested a fixed version with option to switch back to the old UI and not the 

    "Intuitive Desktop UI"

    which is a big joke.

  • mkstokes
    mkstokes Posts: 1

    We personally hate the new user interface. Why you took away the ability for an end user to make a choice between what you think is best and what they personally want to use I will do not understand. Why couldn't you leave the ability to choose between the classic interface and what you think is new and sleek?  some of us work for a living and need all the real estate we can get on our monitors. Your new interface takes up entirely too much room. The dockable single interface in the multiuser setting was great. Even your competition, log me in, has a thick client that the single view pain.

    Bring back the ability for the end-user to make the choice between what kind of interface they want to use. Our at a minimum bring in the choice to have a dockable interface if we choose or a small foot interface. This was a horrible business decision to take away choices from your clients.

    I do hope you actually pay attention to social media. You not getting good reviews over this last move

  • Christian_PM
    Christian_PM Posts: 18 Staff member 🤠

    Hi there,

    Thank you very much for your feedback regarding the new user interface.
    We are aware that the window takes up too much space for some use cases and we will approach that subject.
    Please stay tuned and we will inform you as soon as there are any news about it.

    Wish you all a great start into the new week and all the best,

    Christian

    Senior Manager, Product Management

    Senior Manager, Product Management
  • SBK
    SBK Posts: 2

    I can't understand why you're patronizing the users. A choice whether to use the old or new user interface would still be useful.

    Many users like me feel that the new interface is an absolute no-go.

    I will go back to the June Teamviewer version and switch off updates. I hope you'll take note of the fact that the Replys indicate that apart from the developer, nobody thinks the new interface is good.

  • thetech
    thetech Posts: 2

    Funny how some people say "it's for you" and then take away our options and it's NOT for us.  The new large window interface stinks.  I want to see ONLY the slim contacts window. Many/most of us don't NEED any of the other windows constantly on screen.  This is just another attempt to look like you are doing something "new" and "exciting" but actually making a program HARDER to fit into a user's work style.  So sad.


    @Esther 
  • thetech
    thetech Posts: 2

    The problem is that the developers are not actual USERS of their own product.  They THINK they know what will work well, but are not forced to use their changes on  adaily basis.  All of our users need a small, compact window for contacts and nothing more.  The new "interface" is actually a grab for more screen real estate, as though they are a bill board.  It add nothing more in terms of FUNCTIO at all.  It only takes up more real estate and requires MORE clicking.  Why???  Because someone had to prove they are needed at the company as a programmer or they feel they may not be needed - so, program worthless changes to point at something they "did."  :(


  • @Christian_PM wrote:

    Hi there,

    Thank you very much for your feedback regarding the new user interface.
    We are aware that the window takes up too much space for some use cases and we will approach that subject.
    Please stay tuned and we will inform you as soon as there are any news about it.

    Wish you all a great start into the new week and all the best,
    Christian
    Senior Manager, Product Management


    @Christian_PM, you'd better inform us on this thread, because most of us professional TV users certainly aren't going to have updates turned on to find out! And a lot of us are probably going to have made the switch to one of your competitors by then as well if it takes too long to undo your grave mistakes.

  • Exactly.  We are a licensed user, and I've written Teamviewer multiple times about suggested improvements, but they don't listen.  Whoever is working on the platform is definately not an end user. 

    So any suggestions for alternatives?  We won't be renewing our licenses.  Thanks. 

    Another user just suggested Cloudberry.  Has anyone used it? 

  • Esther
    Esther Posts: 3,618 Community Manager 🌍

    Hi all,

    Thanks a lot for your feedback.

    We value your opinion, and we appreciate active and critical users! 

    Please rest assured that we are reviewing all feedback and as @Christian_PM mentioned: we are already working on this topic.

    We believe the best way to build a better product is in collaboration with our users. Your feedback is crucial for understanding your needs and solving the right problems. To achieve that we have our User Focus Program. In this program, you get exclusive previews and can give early feedback on ideas, concepts, and potential new features!

    It would be an honor to have you in our program and we would like to invite you to apply for the program here: https://content.teamviewer.com/en/teamviewer-user-focus-program/

    We are looking forward to receiving your feedback on the UI and other ideas, concepts, and potential new features soon.

    Thanks and best, Esther

    Community Manager
  • dgbslb
    dgbslb Posts: 4 ✭✭

    MUCH agreed!  This new interface is ridiculous to work around now!  Takes up WAY too much screen instead of only a couple of inches long list.  The option to still use the old list SHOULD have been kept for those who still prefer it :(  

  • WOW And I thought I was the only one the HATED the new interface! As most have said it's WAY TO HUGE! I hate it in Linux, I hate it in Windows!

    I have rolled back to 14.3 in windows so I'm not forced into giving up a 1/3 of one of my screens for nothing! In Linux at least after EVERY TIME I open TV I switch to contacts (the only thing I care about), drag it to half it's starting size. (STILL TO BIG) But near as annoying as the Windows version!

    I know if I post any other remote software in here it gets removed. But I have sugestions on what you may try instead of forcing the MONSTER HUGE WASTE OF SPACE. Like a few others in here I'm also trying other software. I have had TV business use since version 10 or 11. But this new interface, can't just open to contacts, recent connections... So many things sending me over the edge.

    Maybe do this:
    1. Let us choose the default start? I think most using this as our job only want contacts?
    2. Maybe have one HUGE windows but have the contact list on the bottom and working window on top, with tabs (someone else does this)
    suggestion-tv-bottom.jpg
    contact list on the right or left working window next to it, with tabs. (someone else also does that) 
    Right:
    suggestion-tv-right.jpg

    Left: (This being my favorite of the huge interfaces)
    suggestion-tv-left.jpg
    And like I said their are other companies that already use the interfaces I just posted. I like TeamViewer and would like to stay with TV. But this new interface needs to go!
    (Of course you can add an area for your ads, special stuff... on the FREE VERSION)

    Thank you.


  • @beast-usa wrote:

    WOW And I thought I was the only one the HATED the new interface! As most have said it's WAY TO HUGE! I hate it in Linux, I hate it in Windows!

    I have rolled back to 14.3 in windows so I'm not forced into giving up a 1/3 of one of my screens for nothing! In Linux at least after EVERY TIME I open TV I switch to contacts (the only thing I care about), drag it to half it's starting size. (STILL TO BIG) But near as annoying as the Windows version!

    I know if I post any other remote software in here it gets removed. But I have sugestions on what you may try instead of forcing the MONSTER HUGE WASTE OF SPACE. Like a few others in here I'm also trying other software. I have had TV business use since version 10 or 11. But this new interface, can't just open to contacts, recent connections... So many things sending me over the edge.

    Maybe do this:
    1. Let us choose the default start? I think most using this as our job only want contacts?
    2. Maybe have one HUGE windows but have the contact list on the bottom and working window on top, with tabs (someone else does this)
    suggestion-tv-bottom.jpg
    contact list on the right or left working window next to it, with tabs. (someone else also does that) 
    Right:
    suggestion-tv-right.jpg

    Left: (This being my favorite of the huge interfaces)
    suggestion-tv-left.jpg
    And like I said their are other companies that already use the interfaces I just posted. I like TeamViewer and would like to stay with TV. But this new interface needs to go!
    (Of course you can add an area for your ads, special stuff... on the FREE VERSION)

    Thank you.


    Fantastic post! If TeamViewer doesn't want to listen to their users and make a small change, good luck on getting them to listen on a major change like this. I've been buying licenses from them since v10 as well and things are really spiraling downwards in the last couple years when it comes to listening to and helping their customers. If I wouldn't be so busy I'd probably already be settled on an alternative product, since I'm tired of beating my head against the TeamViewer wall.

  • @Christian_PM @Esther 

    Can we have an ETA on a fix, please?
    "Please stay tuned and we will inform you as soon as there are any news about it."
    It has been a month since your last update regarding the broken Interface patch. 

     

  • Still HATING the new HUGE waste of space interface! SO SUPER ANNOYING! But if I stay on version 14.3 (nice slim **bleep** of JUST CONTACTS) it keeps crashing. :( So I'm forced to use the MONSTER WASTE OF SPACE version 14.6. So it looks like it doesn't matter what we like or makes life faster and easier on us?

    Can we at least KILL WITH EXTREME PREJUDISE, DELETE, REMOVE, I NEVER WANT TO SEE IT AGAIN the STUPID "Recent Connections"? Who does that work for? I have a couple hundred computers in my contacts and it jumping all the way to the top to the "Recent Connections" is even worse then the huge waste of space on my left screen! No really it's like 33% of one of my 40 inch screens just to see contacts. :(

    tv-14.6-text.jpg

  • New version still HUGE, still has no way to not eat up 33% of one screen, still has the worthless "Recent Connections" with no way to disable it! I love looking at the 3.5 inches of wasted space.

    Really PLEASE let up resize it to a normal size or give us the ability to split like 14.3. I don't need anything but contacts. AND PLEASE ADD AN OPTION TO DISABLE, REMOVE, DELETE RECENT CONNNECTIONS. Then the three or four people that like can still use it

  • Staj
    Staj Posts: 4

    Thank you

  • Hi @Esther , thank you for the update. I am glad to hear that you have been doing something to address all the complaints that you brought down upon your own heads unnecessarily. This looks to be a great fix for those users who use nothing but the contacts list. However, for my use case, I still have need of jumping to other parts of the software, and with this new version, that is still problematic for two reasons.

    1. It still requires navigating to that tab, clicking on it, and THEN navigating to what I want and clicking on it. With <V14.3 I enjoyed the flexibility to position the contacts on the right edge of my 5th monitor with the chat window and the home TeamViewer panel stacked on top of each other directly to the left. This allowed for instant navigation to the area of choice without extra clicks.

    2. On this new version, any time that I click on another tab, the window is automatically resized to the larger size to properly display the chats, etc. Since I prefer to have it parked at the right edge of my screen, the rest of the window is actually still invisible, so I have to drag it in, do my thing, then whenever I go back to contacts, I have to manually resize, drag it back to position, etc. So it is obviously a very poor UX for my use case. In fact, the slim mode really does more harm than good for me because of these reasons.

    As I've explained too many times, I am just appalled that a great product (whichTeamViewer used to be) can get so caught up with their own ideas of "innovation" and "progress" that the company feels it no longer needs to listen to its loyal customers. All we are asking for is a switch to flip back to the old interface in this case. But more than that, what I personally wish for most would be the feeling that TeamViewer cares about their customers at least as much as they do for their own bottom line. As a business owner/ executive myself, I would be happy if you would share this with Herr Steil, or Mr. Goswami, Mr. Faldi, or whoever can do something about it before TeamViewer completely gives in to the competition.

  • Esther
    Esther Posts: 3,618 Community Manager 🌍

    Thanks for your feedback @Pilgrimlea ! I appreciate the time you took for writing this.

    I understand all of your points and please rest assured that the right people here at TeamViewer will read and evaluate it!

    Thanks again and have a great day,

    Esther

    Community Manager
  • OMG THANK YOU SO MUCH!!!

    I have over 200 computers in my list I like the tabbed windows in Windows but I HATED 30% of a 40 inch screen being used with half of it always blank. Now if I'm on Windows I can use my TV!

    Now a tabbed version Linux and life would perfect. LOL Yes we always want more.

    It is funny Windows yes the name is perfect WINDOWS everything needs another dam window but Teamviewer! In Linux file manager, browsers, text editors, email... everyhting is tabbed view but TeamViewer. :) LOL  

    Thanks again for SLIM MODE!!!

    But I do agree with "Pilgrimlea" 14.3 interface was the best for multi-monitor users. I used to do the same thing he does nice slim contacts on one screen, chat on another, computer on the center. But this is a step in the right direction.

  • Codac
    Codac Posts: 1

    Wonderful to see that you are working on this, listening to feedback. :)

    I love slim, efficient, wokflow-optimized interfaces and I don't think I'm alone. Don't we all want things to be hidden while we dont need it and visible when we want them?

    You are closing in on the clean contact list some of us love with this Slim Mode. For a simple solution, I'd say make the top and left bar optinally hideable, and voilà... a lot of customers happy. Perhaps a setting that says "Hide all bars automatically in Slim Mode" and when enabled the bars only show when ALT is pressed and released?

    Other thoughts regarding "immediate access but still hidden until we want it" : 

    • Integrate the instant connect function into the search field. If we type an ID that is not in our contact list or recent connections, allow us to instantly connect to it. 
    • Integrate the "recent connections" into the search bar instead? When the search bar is selected but empty pushing down arrow on the keyboard (or clicking a small icon only visible inside the search field when it's selected but empty?) we get the recent connections. Might be worth testing to see if it's intuitive.

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