Can view but Can't control Motorola phone with QucikSupport

I can view the screen on my motorala mobile but I can't control it from my PC. It is showing that "this device only supports screen sharing mode". How can I remote control my moto phone

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aasoror

@Reyhan

Any thoughts ?

Thanks,

aasoror

@Reyhan

Thanks for the reply, with that cleared up we can concentrate on why its not working as its supposed to, between this and the other "ideas" thread there is few people reporting getting stuck in "screen sharing" mode with no "remote control" abilities on both G4 and E4 running Android 7.1.1 so in theory it should work, but practically we don't get the "allow special access" dialogue box during QS/Host installation, I have also checked "special access" section (under Settings -> apps -> options) and "Host" isn't listed under "Device Administrators" or any other "privileged" access app group.

Is TV aware of the issue ? are you actively looking into it ? is there anything that we can do on our end to help ? do you need logs ?

Thanks,

Reyhan

Hi @aasoror

Thanks for your reply. Fortunately, this functionality is free for private user as well as TeamViewer. :smileyhappy:

aasoror

@Reyhan, thanks for your reply, I am not using TV for work/business so my question is regarding personal (non commercial) users.

Let me rephrase, should personal users be able to remotely control moto E4 running Android 7.1.1 or is that functionality reserved only for business users holding premium/corporate licenses ?

Thanks again.

Reyhan

Hi @aasoror

I am pleased to help you. You need a license for commercial usage.

If you establish a connection to QS-Moduls or Host-Moduls at work you also need a license.

I hope this information helps you.

aasoror

@Reyhan any thoughts about my question above, your feedback is appreciated.

Thanks,

aasoror

Same here (moto E4, 7.1.1).

Here is a question that I posted on another thread and didn't get an answer for, is it true that you need a premium/coorporate license as well as 7.1.1 running on your moto to get remote control to work from TV QS/Host ?

Thanks,

IT_Service

It doesn't ok for me...

Motorola Moto E4 Plus, Android 7.1.1, QuickSupport or Host : this question about Special Access never appear...

Reinhold

Hi @bha1

With today´s TeamViewer release we now provide remote control for Motorola devices.

This feature is available for all new Motorola devices (e.g. Moto Z2 Play, Moto E (Plus) 4th Gen) and all devices that get an update to Android 7.1.1.

Users will be asked to grant a special access after installing our Android Host/QuickSupport app.

Enjoy the new feature!

Best,
Reinhold

Reyhan

Hi @bha1

Thank you for your post.

Please have a look at this post

Cheers