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Commercial use - Connection time out

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  • Yoshy
    Yoshy Posts: 1

       Hello,I have a free user Team Viewer app at home , and i enter from phone or from where i am to acces pc home for help kids, family. Now detect me like "Comercial use" , and i have been blocked every 1 min on use .Could you please help me ? I send a form via email.

  • Hi,

    Last few times when I tried using TV presentation, after ~1 minute I've got message:

    "Your teamviewer session has timed out and will be closed". I tried reinstalling but same thing. 

    I got free license. How to fix this?

  • I have had the free version of teamviewer for years, since I make a domestic use of it, a few days ago I get a message that tells me I'm not using it for domestic use and I don't understand why

  • Me too, Gives me five minutes (Not counted but pretty sure its alot less than that more towards 1-3 minutes) then closes and "blocks" me till like 10-15min later and again i can use for 1-3 minutes, Rather frustrating, Will be keeping an eye on this post - I also only home use with 1 phone connecting to 1 pc that never changes.

  • I believe I have the same problem: I've been using the free version to communicate with my 92 year old father-in-law's computer. This has been my only use of the program for at least a couple of years. Suddenly, there was a notification indicating (more or less) that because of repeated hangups and calling the account is now treated as commercial and is therefore restricted to 6 minutes or so.

    Anyone who has dealt with fixing old people's computers would know how involved and unpredictable this process can be. 

    I hope Teamviewer staff is reding this message and can reset my account. Is there a way to reach Teamviewer on a problem like this?

    Thank you,

    JF

     

  • I have experienced the same issuu after years of using. 

    Today I had nearly messed up my university study, because I had to enter my home computed nearly 20 time so I can send the files to my self.

    I hope TV team will fix this.

  • jokre
    jokre Posts: 1

    Good to hear that other users than myself has had this experience recently. I really need someone at TeamViewer to explain the logic behind how TeamViewer is deciding that a user suddenly is labeled as a commercial user. I have had a TeamViewer account for years, strictly for private use. I use TeamViewer to support my old mother when needed. I have set it up so that I can make unattended connections so that I don't have to bother her with reading the connection password to me each time. I use TeamViewer very moderately. I lately made an addition in my mothers house and set up a Raspberry Pi (headless) to monitor her internet connection since she has had performance issues. This Raspberry Pi is also temporarily connected to TeamViewer for unattended remote connections. So, the normal TeamViewer usage scenario for me is for one (1) PC only. Just some day ago I got a message when connecting to my mother (to fix a problem she had with her printer) that TeamViewer considered me being a non paying commercial user. The message said I only had 5 minutes sessions available that then would disconnect. This was somewhat not all true though since the session didn't last more than 10 seconds tops. I'm puzzled how TeamViewer can come to this conclusion based on how frequent I use TeamViewer (very seldom) and how many PCs I remote into (1 normally, now temporarily 2 with the Raspberry Pi). I'm already moving away from TeamViewer because of what just happened, but I want to learn and get knowledge about what's behind it all so that I understand how TeamViewer thinks and acts when it comes to personal use.

  • Hi I wonder what I can do when my connection to my TeamViewer says I use it for commercial. I have a Dell Server but it is only for me and my closest friends. Is it considered commercial?

    Sincerely

  • Recent spate of "commerical use detected" pop-ups after update to Windows 10 1909 fully patched  on both ends. Been using TV for a few years to manage my mother-in-laws PC. Just updated to TV 15 and also updated Mother in laws machine to Windows 10 1909 and mine. Device is not being disabled although the popup threatens to do so. I can still access her machine. Is there a know problem with "commerical use detected" in the new versions?

  • Same here, but unrelated with the OS. Very anoying!

  • It took over a month, but TeamViewer finally reset my ID so that I am once again a "free user!"  It was frustrating for awhile and I have always used and loved TV, so I am so happy they examined my case and understood that I am not a paid helper at all, nor did I use it with clients.  I guess I would say to be patient (I sent in two requests) and eventually they do get around to you.

    Good Luck.

  • Agree, eventually they will fix the account. The annoying part is that it always happens. Every 3, 4 months or so I get a compliance  notification. Very annoying. I always send an email with the very same explanation, step by step on how and why I use TV and how the problem occurs and I still get blocked once in a while. Anyway, it's a free service so I believe we can't expect premium support. Will wait.

    Cheers!

  • Dextar
    Dextar Posts: 1

    I was recently flagged for this, submitted the information and became unflagged, then it triggered again so I submitted another form to have them unflag it and got a response that they, "unable to confirm that the submitted ID is being used privately.". The computers are six feet from me and are all in the same room. It's outrageous that this keeps being triggered and they are so slow to respond.

    I submitted the form so they can "determine whether we can re-enable your use of TeamViewer." but I'm just about done with it. I'll move to a different product if they want to be like this (or **bleep**, I'll stop being lazy and get up out of my chair, this just makes life easier) and it's unacceptable they are triggering this. A 91 page thread on it should scream, "Hey, you have a problem with your software triggering improperly". I never bothered to look anywhere else because I honestly enjoyed TeamViewer and it was easy to use. I recommended it to a lot of people but now I'm going to start recommending **Third Party Product** which is what I'll be switching to. Worst thing a software company can do is have policies in place that push users to competitors.

  • At least you get a reply.  I've sent several requests and have not heard back once from them.  Looking for alternatives now since I am getting terrible customer service...


    @GuilhermeO wrote:

    Agree, eventually they will fix the account. The annoying part is that it always happens. Every 3, 4 months or so I get a compliance  notification. Very annoying. I always send an email with the very same explanation, step by step on how and why I use TV and how the problem occurs and I still get blocked once in a while. Anyway, it's a free service so I believe we can't expect premium support. Will wait.

    Cheers!


     

  • Well done to those who managed to find the alternative tool. 

  • Berri
    Berri Posts: 1

    Computer kept detecting commercial use.  Submited the form and got an email that it have been reset to free version.  But its still not working and I keep getting the popup commercial use.  Any ideas how to get this working again. Thanks


  • @kenace45 wrote:

    At least you get a reply.  I've sent several requests and have not heard back once from them.  Looking for alternatives now since I am getting terrible customer service..


    Actually im still waiting for a reply on this episode.

    I once paid for a tool called **Third Party Product**, but they had security related issues and since then all antivirus apps detect the tool as a trojan horse. Its a pretty good tool despite its bad reputation. 

    [removed per Community Guidelines]


    Cheers.

     

     

     


  • @GuilhermeO wrote:

    @kenace45 wrote:

    At least you get a reply.  I've sent several requests and have not heard back once from them.  Looking for alternatives now since I am getting terrible customer service..


    Actually im still waiting for a reply on this episode.

    I once paid for a tool called **Third Party Product**, but they had security related issues and since then all antivirus apps detect the tool as a trojan horse. Its a pretty good tool despite its bad reputation. 

    Looking for a TV substitute recomendation. Anyone?


    Cheers.

     

     

     


    Have a look for Alpha November Yankee Delta Echo Sierra Kilo. Message me if you can't figure it out.

  • Any connections to a server I think they would concider commercial use but you can send your request to unblock the affected ID and see what they can do for you.

  • I receive the follwing message from team viewer.

    01.JPG

    I never use the teamviewer for commercial. It look like I have to use another software.  [removed per Community Guidelines

  • I often get contacted by friends who want me to assist them remotely. Some of them will ask me to TV into their machine to assist. My reply to them is. Sure, no problem. Do me a favor first please. Uninstall TV from your machine and install THE ALTERNATIVE TOOL. They follow my instructions and I assist them. I have got many TV installations removed and will continue to do so. 

  • No server here. This product is completelly unreliable for domestic use. We never know when it will be available or not.  Getting tired.


  • @GuilhermeO wrote:

     

    Actually im still waiting for a reply on this episode.

    I once paid for a tool called **Third Party Product**, but they had security related issues and since then all antivirus apps detect the tool as a trojan horse. Its a pretty good tool despite its bad reputation. 

    Looking for a TV substitute recomendation. Anyone?


    Cheers.


    Look up on my last post. They censored the product name.
    Someone else made a suggestion of another tool and they deleted the post. These guys are awesome!

    This product is unreliable for domestic use and also their support staff doesnt exist. Will move to something else.

    Now Teamviewer, go ahead and delete my post if you are unable to listen for critics.

     

     

  • Hi,
    I am a postdoc at University of Oslo, and I ocassionally use TV to access the laboratory computer to observe and modify my experiements remotely from home or outside, using my home computer or my mobile phone. Some time ago, I had done a TV session on my mobile phone using the 4G network, which was considered by your system to be a commercial use and has since restricted by access to the above computer to only 30s. Can you please fix this issue that I am having, so that, I have longer access times to this computer? Thank you very much in advance. Kind regards,
    Susmit

  • TeamViewer was unable to determine that I am using the TeamViewer app on my android phone personally. I don't understand why?!!! I only use it in my home with my android phone connected to my Personal Home Wifi network!!! Whether I use it for pure laziness or whatever, I use it to connect to one of my laptops at home and WITHIN MY HOME to check for updates, close out Chrome, cast something from my laptop to my TV using Chromecast etc. without having to physically go to one of my laptops and open them up to do this!!! I don't understand why they couldn't determine that this wasn't personal stuff!!! I ONLY use it at home connected to my Home Wifi!!! I don't get it! TeamViewer, please reconsider your decision! I don't want to have to go through the trouble of printing off that form, personally signing it, then scanning it into my laptop, and then sending it as a PDF to the email address you provided!!! I think the ink in my printer is dried up - Why are you making this so hard for me?!!!

  • Well, after reading all these complaints and having my own negative experience, I'm done with TV. Uninstalled it from my both computers that I was using it. Moved to the "other" software and so far is working nicely. 

  • Hello,

    i have had a free liscence for around 2years now, today suddently it got blocked without any notice. 

     

    Could u help re-activate the liscence please.

  • in the meantime [removed per Community Guidelines] but totally not a smooth as teamvieuwer tho, until teamvieuwer gets it fixed, am gonna keep using that :) 


    @aryone wrote:

    I receive the follwing message from team viewer.

    01.JPG

    I never use the teamviewer for commercial. It look like I have to use another software. [removed per Community Guidelines]


     

  • I've had my account for many years.  It's a personal account.  I just use for my own home machines.

    Suddenly it's now kicking me off saying it's a commercial account.

    Trying to "submit a ticket" and i just get brought to the community page.  I figure I actually need someone from Teamviewer to fix this.

    Any idea how I actually do that?


    Thanks!

     

  • i am a long time user of TeamViewer for personal use.  I have 5 computers in an account, and one of them now is saying it's for commerical use.  It is not.

    Can't submit a ticket as I have done previously to have this corrected.

    How can this be corrected ?

     

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