Not Receiving Device Activation/Confirmation Email
J-C
Posts: 4
Hi,
I'm attempting to login to Teamviewer on my account (not this one) but receive the message that I need to confirm that this device can be trusted. It's been about an hour and I haven't received an email, I've checked my junk mailbox as well.
I also attempted to activate two-factor as a workaround, but that required me to login as well.
Any help would be appreciated!
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Best Answer
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JeanK
Posts: 2,996 Moderator
@J-C just to make sure we are talking about the same email...?
Are you not receiving:
- The TeamViewer account activation email?
If this is the case, don't worry, your account is activated. You can connect to it without any problems on a trusted device. - The trusted device verification email?
If this is the case, you will need to open a ticket. Only our support engineers can process a whitelisting that will fix this issue.
If you need any further information, please let me know. ?
Cheers,
Jean
French Community Moderator5 - The TeamViewer account activation email?
Answers
Hello @J-C
Thank you for your message.
I just whitelisted your email, you should receive the emails again. ?
Could you confirm on your side?
Many thanks in advance!
Cheers,
Jean
Pm sent with main email affected!
Thanks
Hello @J-C
I whitelisted the account you mentioned in your private message. ?
Could you try and tell me if it is working now? ?
Many thanks in advance.
Best,
Jean
@JeanK
I still have yet to receive it unfortunately
@JeanK
Sorry for the confusion, I meant a trusted-device activation email. I'll open a ticket with them. Thanks for the help!
J
Same issue here. Not receiving trusted-device activation emails. Also tried changing my email and I don't receive the validation email.
Can you please whitelist my email address ASAP? Thanks.
same issue
I don't recieve any emails of any kind...
Hi JeanK,
I have purchased my software this afternoon, but no activation key was received. I have logged off my software and logged back in and the status is still showing as Trial version *expired* Can you assist please?
Many thanks, Peter
Hi JeanK,
I have received my activation code, it was sent today after 10am. TeamViewer is now working.
Kind regards, Peter
I am not getting email confirmation when I change emails.
is the email flagged?
Thanks
Rick