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I'd like to cancel my subscription

DavinALP
DavinALP Posts: 2
in Remote Access License

Hello, id like to cancel my subscription. Its about to renew and i really dont want it to.. I dont use TeamViewer for my buisness anymore

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Comments

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @DavinALP,

    Thank you for your message and welcome to our community.

    Regarding your subscription/payment/cancellation issues, please call our support team or raise a ticket to get one on one support. Please note, telephone support is not included in the Remote Acces plan.

    Our support team will be happy to assist.

    Best regards,

    Fiona

    Fiona_G
  • DavinALP
    DavinALP Posts: 2

    I was literally told to make a post here from the phone represenitive but okay. ill try again i guess.

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @DavinALP,

    Thank you for your reply.

    I'm sorry to hear about your negative experience and hope we can help with it.

    To access our ticket support, please kindly use your licensed account information, otherwise, you will be directed to the community page. Please read this article for more information: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

    If you still couldn't submit a ticket by yourself, please send your licensed account via Private Message, we will look into it for you.

    Best regards,

    Fiona

    Fiona_G
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