I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
anyone care to answer please?
I no longer use the product, but today noticed a large withdrawal from my account to yourselves
i did not know that the product auto renews, im currently two days into a year license which i havent and will not be activating.
ive spoke directly with customer support and im being advised that i cannot cancel although im only two days into the renew of a product i dont require a license for.
can i ask is this legit the case i cannot cancel, if so i find incredibly anti consumer of your company when the usual situations in these cases is that on a month you would 7 days on a year 28 to return a product.
its alot of money in the current times for something im not using and my business is not trading
Ben
[removed per Community Guidelines]
Oh my goodness what a complete shambles. I feel like I've been robbed. I now have two subscriptions to teamviewer. I thought I have cancelled one but was too late, apparently. I then took an upgraded version. They will not refund me and have listened to what I had to say but keep referring back to their 'policy'. I really want my money back. Has anyone been successful is getting a refund? Any help appreciated.
Hi,
I have already paid for my license but still getting payment due notices to pay for another invoice, not sure why I am being asked to pay for 2 licenses to access a single remote laptop. I have also raised a support ticket but no response so far, my ticket number is [removed per Community Guidelines]. Could you please help me to cancel my other invoice ? Thanks.
I want to cancel Team viewer also. I cannot activate it I have paid for 2 years and third payment is due. I cannot get a reply and I cannot cancel because I cannot produce a ticket because I never received the activation email.
I have emailed so many times and I have been totally ignored What can I do?
Annette
Hello @BigFatMikeL,
Welcome to the TeamViewer Community! 🎉
In order to cancel your subscription, you need to submit a ticket, as you already mentioned. You can do that here:
If you want to know how to properly create a ticket, please check out our article for that:
You can also learn more about subscriptions right here: All about Subscriptions
Reach out to us again, if you have further questions.
I apologize for the inconvenience caused.
Best,
Justin
Over the past few months, I have asked Teamviewer support on how to cancel our subscription. All I get told is that we must submit the request in writing. I consider creating a support ticket to cancel the subscription as a written notification, but nothing has happened. I have asked what email address or mailing address to send the notification to but have been told that a licensing team member will contact me, but that has not happened either.
I am certainly sorry we got involved with Teamview and am actively recommending to my peers that they avoid their subscription service.
I'll ask the question here. How do we cancel our subscription? Please advise.
I got a call from a representative of Teamviewer asking me about my renewal while I was overseas. I told her to call me back as I would like to reduce the number of license from my subscription. There was no callback and I got an invoice
I submitted a ticket to ask them to allow me to reduce the number of license and I got answers from the support that this is not allowed unless we give them at least 28days before the expiry date of our current contract
They told me they have no records of anyone calling and changing of subscription is not allowed.
Gave me all their terms and rules
I asked to speak to someone to explain but I only got standard answers from support.
Has anyone faced the same issues as me?
I have asked them to cancel the auto renewal.
Submitted a ticket long before the 28 days, but the ticket disappeared... No trace of it - only the email I received at the time of making the ticket, which apparently is not proof.
So I cancelled the credit card - and they sent me to collections.
Very unethical business !!
Paid the account today since it was affecting my credit.
Have 3 tickets in now - all asking to cancel the account.
Hi @Xiaomin,
Thank you for reaching out to the Community!
In order to cancel your license, it requires you to submit a support ticket.
Could you please sign in with your licensed TeamViewer account to generate a support ticket via the below link?
📌Please note that we are unable to discuss licensing, invoicing, or cancellation issues publicly in the Community, as private information is involved in those topics.
Hope you find this helpful🍀
Best regards,
Akiho
Hope you are well.
I would like to cancel my current subscription. Please also refund the payment of [removed per Community Guidelines]. Thank you.
Absolutely disgusting behavior as everyone here has noted.
I called to downgrade my account from Corporate to Business 8 days prior to renewal. I was told that they need 28 days advance notice. I said that that was unacceptable. I am a 1-person business and do not need a Corporate license any longer that I signed up for years ago and kept being auto renewed without advance notice.
They offered me a 30% discount on a Corporate license which was still about three times the cost of a Business license. I said that is unacceptable also.
I was told that they would discuss with management and get back to me. I got a call back saying the only thing they could do was a 40% discount. I was not happy but accepted that 40% discount.
The next thing I know, I was charged the full price on PayPal, and all of my PayPal cash was withdrawn with the balance going onto my credit card. I have written back to TeamViewer regarding my disgust with such a dishonest company. I am disputing the charge on PayPal also.
Hello @Cshsb2016, @jackborbon and @Ridzpit,
Welcome to TeamViewer Community and we are so sorry to hear you would want to cancel TeamViewer subscription.
You raise the support ticket for cancellation, the dedicated support team will attend to your request accordingly.
On the other hand, if you need help on raising the ticket, kindly share the related license information via Private Message please? We would help to forward the cancellation request.
Hope it would help for the case.
Ying_Q
I want to cancel my subscription . I purchased it earlier but it keeps getting me error of session limit thus i want a full refund. Email [removed per Community Guidelines]. it's only been a few hours.
PLS CANCEL. MY DECISION IS FINAL
I too want to cancel my subscriptik . I purchased it earlier but it keeps getting me error of session limit thus i want a fill refund. Email [removed per Community Guidelines]. its only been a few hours.
does not do what i want
how to cancel
i want to cancel my purchase too.
i paid yesterday , however, it is more than 15hr, i still didnt get any activate of my membership, at the same tiem the customer service is not working in weekned, i have to wait another 48 hour to call to ask for help … this is really fed up to this app and the company…
i want to request of refund but i dont know where to apply.. please advise me thank yo u
Hi @KennyKwan,
Thank you for contacting us in TeamViewer Community and we are sorry to see you go!
The email address from the original post for information security and privacy purposes.
We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!
The dedicated support agent will attend to your query as soon as possible.
Wish you a wonderful day!
To whom /sir,
I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.
please reply me through my email address. Thanks.
Mr. Kwan
Hello! I have a license but can't submit a ticket for some reason. I want to also cancel my subscription. How to cancel it?
Hi @CancelMePlease,
We are sorry to hear you want to cancel the license.
Can you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.
How do I actually cancel my subscription when there is no way to submit a ticket?
Hello @SueN2510 ,
I'm sorry to hear that you're leaving us 🙁🥀
👉 All cancellation requests need to be submitted by a ticket to our support team.
The article below has the step by step for the ticket creation:
Let me know if you need any further assistance. 😊
Carol
I would like to cancel my next subscription
Hello @BrusselCity and @brianwfreeman,
We are sorry for the negative experience with TeamViewer!
Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.
Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.
Hope the information would be helpful!
TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.
I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.
I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.
Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.
Why make it hard as it can?
I. WANT. TO. CANCEL. MY. SUBSCRIPTION!
Hello @eavesphoto ,
Thank you for your post !
In order to cancel or terminate your subscription, please open a support ticket via the link below:
👉️ Open your ticket
To find more information about your subscription period, please log in your Customer Portal if it has been already activated.
All the best,
Jennifer
