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Posted by Community Manager
Community Manager

New updates for TeamViewer 8 - 14

Hi all,

Today we released updates for TeamViewer versions 8 - 14 with a number of improvements and security enhancements as reflected in the Change Logs. 

Our subscription users enjoy the most innovative experience with monthly update cycle and are already benefitting from the improvements as part of the latest TeamViewer version 15 release. 

We encourage all users to enable the auto-update functionality or to manually update at their earliest convenience to benefit from those improvements and security updates. 

We also would like to thank our longstanding customers of legacy versions - 7 by moving them to a modern code base including the recent improvements. They will receive a free and automatic upgrade to a newer version over the next weeks and have already been contacted regarding the details. 

Please don’t hesitate to contact your TeamViewer support team with any arising questions. 

Best, 

Esther 

Community Manager

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Posted by Community Manager
Community Manager
Solution

[Update] New updates for TeamViewer 8 - 14

Hi all,

Following up on the above announcement from December 12th, 2019, we kindly like to remind all customers who are still using TeamViewer 5, 6, or 7 to update to TeamViewer 9 until January 15th, 2020.

We provided a free and automatic license upgrade of version 5 - 7 to TeamViewer 9 without any costs, so all our customers will benefit from recent improvements and security updates for free.

You can either download and install TeamViewer 9 manually or make a direct update locally or remotely via the TeamViewer software.

Note: Please keep in mind that the versions of TeamViewer 5, 6, and 7 will be disconnected from our servers starting on January 15th, 2020.

In case you cannot make the update before January 15th, 2020 (locally or remotely), you can still download TeamViewer 9 manually after the above date. The download and installation have to be done locally on each affected device. 

We want to thank you for your cooperation and wishing you all the best with the modern and cloud-based TeamViewer 9.

Best,

Esther

Community Manager

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Posted by Community Manager
Community Manager
Solution

[Update] Re-activation of TeamViewer in version 5, 6 and 7 until February 5th, 2020

Hi all,

As announced before and as most of you have noticed in the past days, we disconnected the TeamViewer versions 5, 6, and 7 from our servers on January 15th, 2020.

Please find the original announcement and our reminder above.

We emailed license holders inviting them to enjoy the free upgrade to TeamViewer in version 9 and to make sure remote endpoints are updated to TeamViewer 9 in time.

Some customers informed us that they did not receive the email we were sending out. Our engineers found out that there was an issue in our emailing system, which causes that some customers did not receive the information via email. We apologize for that, sincerely.

In the meantime, we were able to fix the mailing issue. Unfortunately, some remote endpoints of our customers could not be updated to TeamViewer 9 before January 15th, 2020.

We, therefore, decided to re-activate TeamViewer in version 5, 6 and 7 until February 5th, 2020.

We invite you to update your remote machines at the earliest convenience. You are now again able to connect to those devices and make a remote update during the connection.

While TeamViewer 8 and above received some security patch in December, the versions older than TeamViewer 8 couldn’t be updated hence the importance of updating to a more modern version.

Thank you for your understanding and enjoy your new features.

Best,

Esther

Community Manager

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Posted by Community Manager
Community Manager
Solution

FAQ - Re-activation of TeamViewer in version 5, 6 and 7 until February 5th, 2020

Hi all,

following up on some questions we received from our customers, we are providing a small FAQ to answer those questions.

 

I had a license for TeamViewer 5, 6 or 7. Can I now update to TeamViewer 9 on all devices?

Yes - TeamViewer provided a free-of-charge license upgrade to all existing licenses, which were valid for TeamViewer 5, 6, or 7. With this, you can now update all devices to TeamViewer 9 and enjoy licensed connections in this more advanced TeamViewer version.

 

How can I update my devices?

If your devices did not receive the auto-update to TeamViewer until now, you can either make a local update or a remote update to guarantee an update before February 5th, 2020.

Note: If your device is running with TeamViewer 5, the auto-update is not available, please make sure to make a local or remote update to TeamViewer 9.

Local update:

1. You can trigger the update by clicking on Help --> Check for new version. 

Depending on whether you are using the TeamViewer full version or the Host module, please check the following screenshots for visual guidance:

VollversionVollversion

Host ModulHost Modul

 

2. You can download and install TeamViewer 9 locally: Download TeamViewer 9

Remote update:

Updating the remote TeamViewer can easily be done during a TeamViewer session via the toolbar. Please keep in mind that you need to have a valid license activated on your device or your TeamViewer account to make the connection to an older version. 

  • Click on Extras --> Remote update:remote update v9.png

It will then show you the available TeamViewer version numbers, asking you to confirm the update. TeamViewer will most likely only offer you an update to the latest version of TeamViewer 5, 6 or 7. Please choose this version and you will get TeamViewer 9 automatically: 

Remote update_v7 to v9.png

TeamViewer on the remote computer will close and install the new version (TeamViewer 9).

After the update, you will be reconnected to the remote computer automatically. 

Note: Updating multiple TeamViewer clients on Windows PCs can be best achieved by using our MSI package, which is available with our Corporate license. Instructions can be found within the MSI download package and attached to this message.

 

For customers with a Corporate license:

Our Corporate license holders can benefit from the advantages of the MSI deployment of the TeamViewer software.

With TeamViewer MSI you can deploy your TeamViewer full version or Host module via Active directory easily to all your endpoints.

Please see the attached manual for the MSI deployment in TeamViewer 9 (upper right corner of this message).

Customers with a Business or Premium license could write and use a script which

  • uninstalls the local TeamViewer
  • Installs TeamViewer 9
  • Adds automatic Account assignment

Please be advised that TeamViewer does not provide such scripts. Also, we are not able to proofread such scripts.

 

Updating the QuickSupport to TeamViewer 9

With TeamViewer 9, TeamViewer made a tremendous step forward to increase the usability of the QuickSupport module.

Instead of sending an. exe file to your customers, you can simply send them a personalized link you get after creating your very own QuickSupport module, and your customers can download your always-up-to-date QuickSupport module from the internet. 

You can generate the QuickSupport module within the Management Console under Design& deploy.

Every change you make to your module will automatically apply to the custom module like a new text or a new logo. 

Please make sure to have your license (in version 9) activated on your TeamViewer account.

This is how to proceed:

  1. Login to your account via the Management Console
  2. Click on your name in the upper right corner, then click on Edit Profile
  3. In the General tab, line License, click on Change licenseChange License_legacy.png

     

  4. Click on Legacy License Key ActivationActivate license.png

     

  5. Enter your license key (the key is indicated your latest invoice) and confirm with Upgrade & Logout (the license key you got initially did not change during the upgrade to TeamViewer 9 - please feel free to use this key from your last invoice)
    Activate license_2.png

     

  6. Now, your modules should be created in version 9.

 

My license says it will expire. What does that mean?

The expiry date visible under Help →  About TeamViewer: In the case of the updated licenses this thread/FAQ is about, the expiry date is incorrect information and we are already working on removing it from the software. Your license in version 9 will be valid for the lifetime of TeamViewer in version 9. For now, we do not have a sunsetting date.

My devices are running with Windows 2000/Server 2000. What can I do?

Please install TeamViewer 8 on these devices. Your license in TeamViewer 9 is also working with TeamViewer 8. TeamViewer 8 received the security patches we deployed in December 2019.

 

Can I get a list of TeamViewer IDs from all my remote devices?

TeamViewer can not provide you with such a list.

If you were saving all your remote devices within the TeamViewer Manager or the Computer & Contacts list (aka Partner list in older versions), you can connect to those devices and perform the remote update.

 

I hope this info helps you.

Best, Esther

Community Manager

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Posted by
Henagon

Re: New updates for TeamViewer 8 - 14

We have a problem with our license (case number #332xxxxx problably client number 100xxxxxx).

After update we spotted two problems:
- we only have one channel on teamviewer 9 license (we had 2 channels on teamviewer 1),
- we had liftetime licence, on teamviewer 9 it shows expirity date - 01.01.2013,

Today we had problems on connections - while some of our employees have still version 7 and some had 9 - we could open 2 channels on one time (it only worked one channel over 7).

We would like to have fast resolution, to not have such problems right now, it also stops us from update teamviewer on each device.

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Posted by Community Manager
Community Manager

Re: New updates for TeamViewer 8 - 14

Hi @nowakowski 

Thanks for your post.

We made some adjustments yesterday. Could you please test whether you now see both channels again?

Thanks and best,

Esther

Community Manager

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Posted by
Henagon

Re: New updates for TeamViewer 8 - 14

Thank You - we have now two channels. But what about Expirty date? We had lifetime licence, but now it shows Expirity date.

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Posted by Community Manager
Community Manager

Re: New updates for TeamViewer 8 - 14

Hi again @nowakowski 

Glad to hear you can see both channels again!

Regarding the expiry date visible under Extras --> About TeamViewer: In the case of the updated licenses this thread is about, the expiry date is incorrect information and we are already working on removing it from the software. Your license in version 9 will be valid for the lifetime of TeamViewer in version 9. For now, we do not have a sunsetting date.

I hope this clarifies your question.

Best, Esther

Community Manager

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Posted by
Henagon

Re: New updates for TeamViewer 8 - 14

Thank You for all the help.

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Posted by Community Manager
Community Manager
Solution

[Update] New updates for TeamViewer 8 - 14

Hi all,

Following up on the above announcement from December 12th, 2019, we kindly like to remind all customers who are still using TeamViewer 5, 6, or 7 to update to TeamViewer 9 until January 15th, 2020.

We provided a free and automatic license upgrade of version 5 - 7 to TeamViewer 9 without any costs, so all our customers will benefit from recent improvements and security updates for free.

You can either download and install TeamViewer 9 manually or make a direct update locally or remotely via the TeamViewer software.

Note: Please keep in mind that the versions of TeamViewer 5, 6, and 7 will be disconnected from our servers starting on January 15th, 2020.

In case you cannot make the update before January 15th, 2020 (locally or remotely), you can still download TeamViewer 9 manually after the above date. The download and installation have to be done locally on each affected device. 

We want to thank you for your cooperation and wishing you all the best with the modern and cloud-based TeamViewer 9.

Best,

Esther

Community Manager

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Posted by
Photon

Teamviewer version 6 not working today

We have a full Version 6 license today we have a bunch of clients (30-40 known so far across multiple locations) that cannot connect to the teamviewer servers (Gives the "check your internet connection error) If we unintall and install a newer version, it works fine. Uninstall and reinstall the licensed version 6 and back to not being able to connect. 

Is there a problem with the teamviewer servers?

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Teamviewer version 6 not working today

Hi @henschen 

Thank you for your post and welcome to the TeamViewer community. 

In this statement, you will find all relevant information why version 6 is not able to connect to our servers anymore. Please have also a look at the email communication that was sent to you before :-) There, you will also find the information.

I kindly ask you and your customers to update all relevant clients to TeamViewer version 9. Should also be possible via the auto-update functionality. 

Hope this could help. Wish you a great day.

All the best,
Natascha

German Community Moderator

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Posted by
Henagon

Re: [Update] New updates for TeamViewer 8 - 14

Edited to remove pointless post. We'll dig ourselves out of this (again).

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Posted by
Photon

Version 7 Issues

I'm a long time user of Teamview - way back to version 4.

I have several business licenses and a premium license for version 7 and I know they all stoped working today 1/15/19.

I see people are saying that they received an email saying how to upgrade their version 7 license to a version 9 license for free.  I never received this said email.

How do I go about updating my 7 licenses to 9 ones?  Do I just use my 7 license in 9?

Thanks all

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Version 7 Issues

Hello @-ejacobs 

Thank you for your post.

The upgrade of the license was done without any additional steps on your side - you need only update your devices to TeamViewer 9. The following post from last week should help.

You can download TeamViewer 9 here.

Should you have any issues with the update, our support team is more than happy to assist. You can find local numbers here.

Hope this helps!

Josh P.
Senior Moderator

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Posted by
Henagon

Re: New updates for TeamViewer 8 - 14

I was pointed here from the thread below but it doesn't answer the question. "I'm forced to install version 9 but now it says I have the free version."

https://community.teamviewer.com/t5/General-Questions/teamviewer-host-7-update-teamviewer-9-independ...

I had version 8 which stopped working today and forced me to install version 9. I did that and it's asking me for an activation key. Fortunately I found my invoice from 2014 entered it and it says it's an invalid key.  Please help. I have 500 laptops to support and today was a nightmare walking people through things step by step instead of fixing things for them. I really do not like how you hide solutions but make the $1000 fix with a credit card easier than buying things on Amazon for those who don't own their companies.  

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Posted by
Electron

Re: New updates for TeamViewer 8 - 14

I have version 6 to which I should upgrade to a newer version.

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Posted by
Electron

Re: New updates for TeamViewer 8 - 14

Hi!

We had version 5 business lifetime licence.

I've already upgraded to version 9 but it's saying it's free version.

Do I need to enter my licence number? If yes will it eat one of our acivation counts (it's 10 in business version as far as I remember) ?

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Posted by
Henagon

Connectivity Problem

Encountered connectivity problem in TeamViewer today. Tried to email support@teamviewer.com; unfortunately they discontinued the usage of the support email address. Is there any other way to contact teamviewer support via email or chat? thanks

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Connectivity Problem

Hi @noraa31 

Thank you for your post. 

Can you describe your case a little bit more detailed? Maybe we are able to help you here as well :) 

But, you have of course the possibility to call our support team directly or to open a ticket on our website (this requires a licensed TeamViewer account). 

Hope this could help. Wish you a great day.

All the best,
Natascha

German Community Moderator

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Posted by
Photon

Re: Teamviewer version 6 not working today

I have the same problem And hope there is a solution.

Thanks.

Kritsada.

 

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Posted by
Photon

Re: Version 7 Issues

And with the local update to Version 9 the V7 license are reused, but all the settings from V7 are lost ! 

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Teamviewer version 6 not working today

Hi @Kpinato 

Thank you for your post. 

The solution is already mentioned in my initial answer ;-)

Please update all your devices to TeamViewer 9.

Hope you have a great day. 

All the best,
Natascha

German Community Moderator

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Posted by Community Manager
Community Manager

Re: New updates for TeamViewer 8 - 14

Hi @EBF 

Thanks for your post.

TeamViewer 8 was not affected by this change and you should still be able to use your TeamViewer 8 as usual. You can find the download links for TeamViewer 8 here: Download TeamViewer 8

What exactly do you mean with version 8 stopped working today? Did you see an error message?

Thanks and best,

Esther

Community Manager

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Posted by Community Manager
Community Manager

Re: New updates for TeamViewer 8 - 14

Hi @TomaszZadrozny 

Yes - you are right. Your license is now valid for TeamViewer 9.

The download link can be found here: https://community.teamviewer.com/t5/Knowledge-Base/Download-TeamViewer-8-and-9/ta-p/78348

Thanks and best, Esther

Community Manager

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Posted by
Electron

teamviewer 7

Hi, I have an active teamviever 7 license, but I can't connect anymore ... if I install newer versions it works.
So it is not a problem of line or pc or firewall but of teamviever 7 access.
What can I do ? thank you

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Posted by Community Manager
Community Manager

Re: New updates for TeamViewer 8 - 14

Hi @Czaja0 

Yes - if the software is not recognizing your license, you can activate it again. This will -in case of a Business-license- eat up one of the installations. But no worries: Give our service team a call once they are all eaten up and they will give you 10 new installations (once per year).

Thanks and best,

Esther

Community Manager

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Posted by Community Manager
Community Manager

Re: teamviewer 7

Hi @angelozap 

Thanks for your post.

If you were an owner of a license for TeamViewer 7, I have good news for you: You got a free upgrade to TeamViewer 9. Please see this post for more information: https://community.teamviewer.com/t5/Announcements/New-updates-for-TeamViewer-8-14/m-p/80715

Thanks and best,

Esther

Community Manager

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Posted by
Digon

Teamviewer 7 licensed version is not activating anymore

Hi,

I have a perpetual license of Teamviewer 7 that cost $1500 aud and today it is not activating anymore.

If I have a perpetual license it should still work.

Best Regards 

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Posted by
Electron

Re: Teamviewer 7 licensed version is not activating anymore

I agree with ipnotech,

we have a perpetual license of teamviewer 6 that should work.

We have many client, industrial m achine too, all over the world that cannot be reached since yesterday 15-01-2020

please solve the problem, otherwise we could suffer serious economic damge.

Ivan C. - EDT srl from Italy

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Posted by
Henagon

Re: Teamviewer 7 licensed version is not activating anymore

Teamviewer 5 is also not activating. It would be appreciated if the company comment if this is an issue they are resolving or change in policy regarding these older versions.

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Posted by
Digon

Re: Teamviewer 7 licensed version is not activating anymore


@EDT_srl wrote:

I agree with ipnotech,

we have a perpetual license of teamviewer 6 that should work.

We have many client, industrial m achine too, all over the world that cannot be reached since yesterday 15-01-2020

please solve the problem, otherwise we could suffer serious economic damge.

Ivan C. - EDT srl from Italy


Hi Ivan,

I think I have worked it out.

I have updated teamviewer 7 to version 9 and then reactivated it with the TW7 existing premium license. You will also neet to update your clients' teamviewer version to 9.

Ciao

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Posted by
Henagon

Re: Teamviewer 7 licensed version is not activating anymore

Highlighted
Posted by
Digon

Re: Teamviewer 7 licensed version is not activating anymore

I think I have worked it out.

I have updated teamviewer 7 to version 9 and then reactivated it with the TW7 existing premium license. I will also neet to update my clients' teamviewer 7 to version 9.

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Posted by
Digon

Re: Teamviewer 7 licensed version is not activating anymore

Hello,

Same problem with Teamviewer 7 unable to cannect to thousands of M2M embeded clients with a corporate licence, since yesterday.

What are you doing Teamviewer !!

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Posted by
Electron

Re: teamviever 7

Good Morning,

the problem is that I cannot update to another version.

Is it still possible to continue to use teamviewer 7?

Best Regards,

Flavio

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Posted by Community Manager
Community Manager

Re: teamviever 7

Hi Flavio,

Thanks for your post.

The versions of TeamViewer 5, 6, and 7 have been disconnected from our servers on January 15th, 2020.

This means, that these versions will no longer work.

You can download and install TeamViewer 9 manually on the affected devices.

I hope this info helps you.

Best, Esther

Community Manager

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Posted by
Henagon

Re: Teamviewer 7 licensed version is not activating anymore

On many of our embedded systems we are unable to upgrade version due to space constraints and or incompatability of newer versions. They are on version 5 and 7 respectively.

How do we now assist our clients in these cases since these versions no longer work?

Teamviewer needs to find a solution to this problem else they will be losing a lot of clients to other remote assitance programs.

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Posted by
Digon

Re: teamviever 7

unacceptable !!

Thousands of embeded clients with Teamviewer 7 (embeded = no access to upgrade)

Highlighted
Posted by
Henagon

End of live TeamViewer >7, what about customers in version HOST (stand-alone machines) ?


550/5000
I have stand-alone machines in the "HOST" version, without access in various locations - I can't update them now. The strangest thing is that some in version 7 are still working ...

Can you allow a few more days to update unavailable computers, this is a problem because to update you must first turn off the application but still less than inaccessibility ... that is, like forcing to use some alternative tool. Besides - there has always been backward compatibility, why such a drastic decision.

Why were yesterday's shutdown messages so invisible ?

Highlighted
Posted by
Electron

Re: teamviever 7

hi, ok with teamviewer 9 it works and accepts the license
but it has taken away a possibility of changing pc
... as if it were a different pc

Highlighted
Posted by
Photon

Re: teamviever 7

Hi,

I have the same problem. I have several embeded devices with version 7 licensed does not support any other version. Is there any solution for this kind of issues?

Thanks

Highlighted
Posted by
Photon

Re: End of live TeamViewer >7, what about customers in version HOST (stand-alone machines) ?

I have 2 or 3 hundred computers on V6 host that are cut off now. Because these were largely longterm historical customers for over 8 years I have maintained them at V6.

Even if we upgrade a purchased corporate licence to subscription model, how do we upgrade the host computers without significant interaction.

I am OK about subscribing, but how do we upgrade the hosts ?

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Posted by
Henagon

Re: teamviewer 7

We have over 200 users on 7 & we cant access to upgrade them as they are spread across the state.  please help.

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Posted by
Henagon

Re: Connectivity Problem

Hi Natascha,

Yesterday we encountered a connectivity error although we have internet connection. We are using TeamViewer7.  Tried also to use data connection, but still problem persist. please refer to this link: [link was removed per Community Guidelines] for the screenshot of the error.

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Posted by
Henagon

Re: Connectivity Problem

Hi @Natascha 

Several users experienced the same problem all over the world. please check this link:

https://downdetector.com/status/teamviewer/

Highlighted
Posted by
Electron

Re: teamviever 7


@Esther wrote:

Hi Flavio,

Thanks for your post.

The versions of TeamViewer 5, 6, and 7 have been disconnected from our servers on January 15th, 2020.

This means, that these versions will no longer work.

You can download and install TeamViewer 9 manually on the affected devices.

I hope this info helps you.

Best, Esther



The license properties say that it will be valid until 1.01.2023. And then what?

Highlighted
Posted by Community Manager
Community Manager

Re: teamviewer 7

Hi @maple-1c 

Thanks for your question.

The expiry date visible under Extras --> About TeamViewer: In the case of the updated licenses this thread is about, the expiry date is incorrect information and we are already working on removing it from the software. Your license in version 9 will be valid for the lifetime of TeamViewer in version 9. For now, we do not have a sunsetting date.

I hope this clarifies your question.

Best, Esther

Community Manager

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Highlighted
Posted by
Digon

No more connectivity for Teamviewer 7 on embedded systems !!

Hello Teamviewer,

We have been corporate clients for several years. We have deployed several thousand Teamviexer 7 hosts on board (machine 2 machine).
On January 15, you shut down the servers that allow us to maintain this equipment (on-board therefore non-upgradeable).
No serious communication was made for this break in service. You leave your customers without efficient support. For a company that sells a support tool, this situation is incomprehensible.
Will you be making a real obsolescence plan for your old versions or will you continue to cut your customers brutally from your paid services? Your communication is not serious.
Highlighted
Posted by
Digon

Re: teamviewer 7

Many Teamviewer customers are in this situation. We called support yesterday, the only solution is to upgrade.

They do not understand that you cannot simply upgrade an entire fleet.
The solution would have been to support customers with a communication on obsolescence. of version 7.
They prefer to force through and let go of impacted customers.
In the absence of a solution, we will no longer work with teamviewer and will let people know.

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Posted by
Photon

Re: Connectivity Problem

We are having the same connectivity issue as described here.
The problem is with TeamViewer5.
With the same error as in the screenshot provided by noraa31.

 

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Posted by
Henagon

Re: End of live TeamViewer >7, what about customers in version HOST (stand-alone machines) ?

The message probably "helped" because some of yesterday operating on version 7 (HOST) has been disconnected ... but still several in version 7 (HOST) are active.

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: No more connectivity for Teamviewer 7 on embedded systems !!

Hi @lumiadmin 

Thank you for your post. 

I'm really sorry to hear what happened to you and want to deeply apologize for any inconveniences caused though. 

Regarding the shutdown of our versions 5-7, I have some useful information for you. 

  • We informed all customers who are the owner of an active TeamViewer license from version 5 to 7 properly in an individual email communication that was sent out last year. 
  • We created an announcement combined with the information of the security updates for all newer versions which you can find here (hint: have also a look at the accepted solution). 
  • We do not and have never supported embedded systems. Therefore we were not and are unfortunately not able to help in any way. For a complete overview of the supported systems, I kindly recommend reading the following article: Which operating systems are supported?
  • If you are the owner of a newer license than TeamViewer 7 you were not informed as there was no need to. 

  • Please keep in mind that using the latest updates is always recommended by every software developer on the market. Please check you systems and the used software from time to time and make sure to update it accordingly in order to receive all possible features. 

If there is anything we could help you with or if you have any further questions, please do not hesitate to contact us again. 

I wish you a great day and a nice weekend ahead. 

All the best,
Natascha

German Community Moderator

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