Announcements

We are currently experiencing a high call volume which results in longer waiting times for calls to our US office.

We ask all customers to submit a ticket and we will get back to you soonest.

Thank you for your understanding!

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Posted by
Henagon

Re: macOS Catalina is live!

Same problem with MAC OS 10.15.1

 

All settings checked!

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Posted by
Henagon

Re: macOS Catalina is live!

Fully uninstall with config files, and reinstall problem solved.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: macOS Catalina is live!

@RebellTEL @relbas  If you haven't done so already: Do not only check (= "look at") the settings, but turn the checkbox off and then on again in System Preferences > Security & Privacy > Privacy > Accessibility, for both the TeamViewer and TeamViewer_Desktop entries.

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Posted by
Digon

Re: TeamViewer is preparing for macOS Catalina

I cannot uncheck teamviewer_desktop or teamviewer. It just doesn't uncheck)

Posted by
Digon

Re: TeamViewer is preparing for macOS Catalina

It helped, thanks! I quit teamviewer, deleted teamviewer and teamviewer_desktop from accessibility and started teamviewer again, checked teamviewer and teamviewer_desktop.

Now it's working, thanks a lot!

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Posted by
Henagon

Remote Mac Screen is only partially visible on TeamV. I can see toolbar, but rest is grey/black

I have been remoting in to my mother's iMAC (2019).  After yesterday, she updated to latest MacOS version, and I can establish a connection and move the mouse, etc, but can only see the toolbar at the top of her screen - rest is greyed out.  We've reinstalled / updates both sides of TV, but still get this.  I can even highlight the toolbar on her mac, but cannot see any other activity.

Any suggestions woule be welcome.  I pretty much have to remote into her computer weekly to "unstick" something for her... Thanks

screen shot of remote macscreen shot of remote mac

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Remote Mac Screen is only partially visible on TeamV. I can see toolbar, but rest is grey/black

@MikeTX  Did you / your mother give TeamViewer Screen Recording access on her iMac? This is a new requirement enforced by macOS Catalina 10.15.

On your mother's iMac, there should be a yellow exclamation mark at the top of the TeamViewer main window:

Screen Shot 2019-12-05 at 09.49.59.png

If she clicks that exclamation mark, there should be a message and a button to request Screen Recording access. Clicking the button to request Screen Recording access should trigger a macOS prompt similar to this:

prompt.png

Click "Open System Preferences" to go to System Preferences > Security & Privacy > Privacy > Screen Recording. There she needs to check the box next to TeamViewer to permit it to record the screen contents:

systempreferences.png

When she checks the box, there will be a message to quit TeamViewer. After quitting and restarting TeamViewer, you should be able to see everything as expected.

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Posted by
Henagon

Re: Remote Mac Screen is only partially visible on TeamV. I can see toolbar, but rest is grey/black

MoreCoffee -

That did it!.  Many thanks.  We had gotten to that screen (from her side) yesterday, but she couldn't explain to me what she was seeing.  Once I knew what to look for, we got it running right away.  Of course, I then spent another hour trying to configure her printer....

Appreciate the response.

MikeTX

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Posted by
Digon

Re: TeamViewer is preparing for macOS Catalina

Finally  a fix that works!!!!  My teamviewer 12 works on mac catalina now!

Thanks for this!