When we planned to launch the TeamViewer Community 4 years ago, we didn't even dare to hope that it will be so influential today.
But it is - Thanks to you all!
Now, it is is time for the Community to go one step further, and I am excited to let you know that the team and I have been working on a large project:
After intense research, testing, discussions, and evaluation, we decided to move the Community to a new platform!
Besides remarkable changes in the look and feel, the new Community will provide you with more straightforward navigation, a better user experience, and some great new features.
Moving a large Community like ours is a bold step - no question! But I am convinced that everyone will benefit from this move and that it brings us further towards our goal to provide the best possible support for all TeamViewer users.
I created a small FAQ to answer some of the questions you might have:
We are going to migrate all your accounts to the new platform. As usual - those accounts are based on your TeamViewer Accounts. You can continue using your current account to log into the new Community.
We will keep all existing content from all boards and Knowledge Bases for you. The new Community won't be empty.
The migration will take place in Q4 2020 - we will GO LIVE on December 8th, 2020.
During the migration, the current community will be in a read-only mode
This downtime is limited to the Community, and it does not affect any other TeamViewer services like your TeamViewer connections.
The new Community will be available in all 6 languages (English, German, French, Spanish, Japanese, and Chinese).
The new vendor's name is Vanilla Forums. They provide a feature-rich, secure, and user-friendly platform we will be using going forward.
I will keep you posted on this project, and I can't wait to see the new Community going live!
Thanks for your support and best,
The moving day to a new Community platform is coming closer: and we are excited to announce that we will GO LIVE on December 8th, 2020!
We are currently working on preparing the new platform to assure you all feel home from day one.
I will keep you posted about the exact timing and what else to keep in mind in the next days.
I updated the above FAQ accordingly.
In 7 days from now, we are going live with the brand-new community.
Now it´s time for some prepping work. Let´s roll up our sleeves and get the job done 💪
We want to migrate all posts, questions, answers, solutions, comments, images, and all user accounts from this community to the new one. Therefore, I will put our community on read-only mode to not lose anything on
What does read-only mode mean for you?
Important information for all community members:
I will put an announcement on all community pages later this week to ensure that everyone gets all information. We also update our status page for the maintenance work, put a banner on our Support page on teamviewer.com, and update Twitter on our project!
With these measures, we hope that all our members are getting the info about the upcoming migration.
As stated earlier, no other TeamViewer services are affected by the community move.
I am very excited about this project and can´t wait to see our new community in action!
See you there next week,