How to Get Started with TeamViewer Remote Control

Community Manager

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Attention newcomers, this one’s for you:

In this very basic article I’ll explain how to get started with TeamViewer and use its main function, the remote control.

Do you want to use TeamViewer as a free tool that works across operating systems to help out your family and friends no matter what the distance is?

Or maybe you’re an experienced IT technician who’d like to introduce the most popular remote control software to their company?

TeamViewer is not only a powerful, but also an immersive and intuitive tool to remotely control other devices. Soon after starting to use it, you’ll feel confident with TeamViewer.

Let’s get you started and explain the basics.

Download and Installation

The first step towards remotely controlling one device from another is to install the TeamViewer full version on the controlling and another full version or a QuickSupport module (no installation necessary) on the controlled device.

The full version of TeamViewer is free to use for non-commercial purposes.

To download the full version, visit teamviewer.com/en/download.

Then, click on Download TeamViewer and run the .exe file, which will look like this (on Windows):

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For simplicity’s sake, let’s just stick to the basic installation for now.

Got it? Great! Press Accept – finish to end the installation process. TeamViewer should be ready for use now.

The Remote Device

On the remote device, you have two options depending on how you plan on using TeamViewer.

  1. If you’d like to initiate remote connections from this device, too – be it now or in the future – just repeat the full version installation.
  2. Run a TeamViewer QuickSupport module for single use.

The advantage of QuickSupport modules is their simplicity: They don’t require an installation, but you just run them.

To get a QuickSupport module, just go to either

  • get.teamviewer.com, where you can enter a session code which can be generated using a TeamViewer full version on the controlling computer or
  • connect.teamviewer.com and it will be downloaded automatically. Then run the .exe file. To hand over control to another TeamViewer instance, give the supporter Your ID and Password.QS_Module.png

      

Establish a Connection

With both ends of the connection using the full version of TeamViewer, the partner that wants to remotely control a device types in the TeamViewer ID and Password of the device they want to control into their own TeamViewer. 

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--> A TeamViewer ID is unique, will always stay the same for every device and can be used to contact that device from any other instance of TeamViewer. Passwords are generated randomly with every start of TeamViewer.

As soon as you entered your partner’s info into your own TeamViewer and click Connect to partner, the remote session will start.

If you have decided to go with the QuickSupport module that requires a session code on the remote side of the connection, enter the respective session code your partner provides you with into the module and the remote session will be established:

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Now, to create a session code:

1. In a TeamViewer full version, go to your Computers & Contacts list and click the add contact symbol. Then click Create session code

Create_Session_Code.png

 

2. Invite a partner to the session by providing them with the session code. You can do that, e.g., via email by clicking Invite in the created session contact that will now be displayed in your Computers & Contacts list.

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Work With an Immersive Remote Experience

Once a connection has been set up between the two devices, you can control the remote device as if you were sitting directly in front of it.

Additionally, TeamViewer offers a lot of helpful features, such as Remote QuickSteps,

Remote Sticky Notes or superfast File Transfer.

Now It’s Your Turn

If you were a newbie to TeamViewer at the beginning of this article, I hope I was able to teach you something new today.

For more tutorials on how to use TeamViewer and its new features, take a look at other articles on the TeamViewer Community Blog or the community’s Knowledge Base.

In case you have any unanswered questions, you can resort to thousands of dedicated community members.

If you recently tried out TeamViewer for the first time, how was your first experience with it?

Share your thoughts in the comment section below!

9 Comments
jj
Photon

I download a Teamviewer 11 ver. 11.1.8373.0 today in a freshly installed O.S Windows XP spk 2. And after that, I installed it. But sad to say I wasn't able to use it because as I open the newly installed Teamviewer 11, there is an error stating: "entry point not found the procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.DLL". What is it mean?

Henagon

Hi

I have same problem ! Who can give me an solution ?

22/05/2017 Teamwiever 12 under XP sp2

Sorry with my english

Henagon

I found the solution for xp sp2
First, download sp3 for XP with the following link:

http://www.clubic.com/lancer-le-telechargement-255038-0-windows-xp-service-pack-3.html

Then run the software on the PC
The problem with kernel32.dll is resolved, Teamwiever is working correctly
Hopefully this solution will help you...

Photon

Hello Everybody!!

same problem also for me, unfortunately, in this PC i cannot install SP3 for compatibility problem with other softwares installed.

is there another possibility to fix this problem with SP2 or are incompatible?

Bye!

Photon

sorry, i forgot an important info...

problem occur if i try to install Teamviewer 11 HOST and Quick Support generated from personal page. with classic version, no problem

Bye!

Electron
Great Article on getting started. I will be using the free individual license approach since i am only trying to help my elderly relatives with their computer issues. I think the quicksupport module approach, for now, seems good. In my testing with another PC in my house, i do notice that when you request session id and then invite - you are actually asking the other computer to save/run a file which ends up in the directory on that other PC. Which is fine - just wanted to check that in the article its says download/installing is needed. So is their a way to just run the file vs actually saving it to a directory and then running it? Every time i remote to that other PC will it want to save and run a file? And remain in that download directory until i delete it?
Staff

Hi @abbottepa1,

The QuickSupport module needs to be downloaded first, into your Downloads folder for example, before you can run it. It wouldn't be possible to run it without downloading it first. However, the advantage of the QuickSupport module is that it doesn't need to be installed, in the way a regular program is installed. It simply runs on the spot, without installing any files into your Program Files directory. Once you're finished with it, you can just delete the file if you wish, without needing to uninstall anything.

Or, if you are likely to want to connect to the same computer again in the future, you can keep the file and use it the next time. There's no need to re-download the same file every time you wish to connect to that computer.

KHJ
Photon

Have a licensed corporate version.  So far, I find this product both confusing and overwhelming.

Community Manager

Hi @KHJ 

First of all: I am happy to welcome you to TeamViewer and our Community!

Let´s just use the Community-crowd power to answer all your questions! Please feel free to ask your questions in the TeamViewer 12 board or check out our Knowledge Base or the Forums part for some useful help.

All the best and have a great start into your TeamViewer experience!

Esther