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Posted by
Henagon

Can't buy additional channels. Button not working.

Hello.

I can't buy additional channels because your button show me this message: "Unfortunately, you have not activated your Customer Portal account. Please click on the activation link sent after your purchase"

And button "Sign out".

But I haven't any emails from you with activation link. And button "Sign out" do nothing (not working).

How can I buy additional licenses?

Thank you. Best regards. Vladimir

Screenshot 2020-06-02 at 15.23.23.png

3 Replies
3 Replies
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Posted by Moderator Moderator
Moderator

Re: Can't buy additional channels. Button not working.

Hello @zabota,

Thank you for your message. 🙌

I resent you the customer portal activation link. From there, you will be able to buy additional channels. 👍

Alternatively, you can also contact our sales team directly: https://www.teamviewer.com/en/support/sales-inquiry/ 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Highlighted
Posted by
Henagon

Re: Can't buy additional channels. Button not working.

Hi, Thank you for your answer. But I didn't receive any emails.

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Posted by Moderator Moderator
Moderator

Re: Can't buy additional channels. Button not working.

Hello @zabota,

After double-checking, I confirm that the customer portal is not available for your country/geolocalisation yet.

For the moment, you will need to contact our sales team to make any license upgrade.

I thank you in advance for your understanding.

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!