14 is still not working, downgrading to 13 works.
But I cannot connect to my already upgraded clients. This is causing me lots of troubles.
It's not acceptable 1 entire morning completely cut off from my work
Thanks, @Philipppp !
It´s fantastic to hear that TeamViewer is working again for you.
I just got an update from the devs:
"We are still working on the complete resolution of the issue to get everyone back online. We are seeing good results by sending more and more traffic back on our network. We will update our status page with new information as soon as possible."
While this is not yet the resolution, I am confident that we are on a good path!
I appreciate any update/feedback from you guys about your current status and findings whether you are able to work again!
Thanks again and sorry for the issue!
I just want to give you, Teamviewer gang and especially @Esther for keeping us informed, BIG thank's for your awesome response to this problem and how quickly you started responding to us and trying to solve this :-) Also a BIG thank's to @Philipppp for identifying which Microsoft Update package that's the root cause of this. We are only about 300 users here so this didn't give us as much problems as the bigger company's. We are up&running after we told users to check "No proxy" settings.
Cheers from Iceland,
Thanks a lot for your feedback @Bjorgvin ! My team and I appreciate this a lot and we promise to keep you updated here in our Communities and on our Social Media Channels!
Good that we can still find some positive things on this busy morning :-)
Thanks again to all of you for your patience and understanding!
I keep you posted!
Meanwhile both my computers are connecting to teamviewer, my customer stil has no connection. I suppose they will have connection soon, so we can resume.
I hope you guys will have this finally sorted now. There have been a lot of failures these last few weeks
Good news from the devs:
We fixed the issue and we are monitoring the results. It looks good so far.
I can confirm that this works! Just tried on 2 of our laptops we hadn't fixed. Fantastic job guy's and gals :-)
Exactly. I thought my dns crashed, then called internet provider just to be sure :P Last thing to check is if TV is down ;))) Well.... good job gettin us back online :) Teaviewer Team is the best!
Thanks for solving the issue!
May I suggest giving the client an extra way of checking internet access (pinging some known DNS for instance), to avoid blaming not reaching your unresponsive servers on lack of internet access?
I have stumbled many times on the situation when different SSL based services/programs stop working or stop connecting. Many times restarting (switching off then on) SSL/TLS protocol filtering in ESET was sufficient. Probably there was something with certificate installation and using this reinstalls the certificates and things start to work again.
So, restart SSL/TLS filtering if things stop working.
Thank you once again for your patience and understanding related to today´s connectivity issues with TeamViewer service.
I was talking to the engineering team about it and wanted to summarize this for you to keep you updated:
We apologize for any inconvenience that you may have encountered during this time. I can assure you that our engineers have worked diligently to ensure that performance is fully restored and thanks to their thorough efforts, the issue has been fully resolved.
We continue to work continuously to provide our customers and free users with efficient and reliable software. The whole team spares no effort to make sure that our software runs smoothly and stably for all of you!
Thanks again for your patience and thanks for using the TeamViewer Community to get up-to-date information and for getting in contact with us.
Thanks for your suggestion.
You can always try to ping master1.teamviewer.com till master16.teamviewer.com.
I hope this info helps you.
As this thread discussed the connectivity issue from April 11th, 2019, I am going ahead and close this thread.