Commercial use - Connection time out

Hi, 

I am having the same problem.

I am using the same account for a while by now and i never had any problem.

Can you please help? 

Thanks

I have been using the teamviewer in similar setting but now teamviewer wrongfully classifies my usage as commercial. Is there anything that I can do about it?

The ability to contact Teamviewer support has been removed for private users.  Looks like you can never reset the account anymore to Private if Teamviewer falsely claims that you are a commercial user.  The support email address has been removed.  

I use it private! 

I connect to my home from school.

I connect to the home to play online games from school.

And use my mobile phone to watch the progress of the online game.

Not used for any other purpose.

Please check the connection records or data to confirm

Ich nutze Teamviewer zur Ünterstützung von Freunden und Bekannten bei ihren Computerproblemen. Ich mache dies absolut PRIVAT und auch absolut UNENTGELTLICH.

In der Vergangenheit konnte ich die relativ schnell und problemlos lösen, in dem ich meine Log-Files an Teamviewer geschickt habe. Jetzt mit diesem neuen Formblatt warte ich seit über 4 Wochen auf Hilfe.

Ich war mit Teamviewer sehr zufrieden und wäre sehr traurig, wenn ich zu einem anderen Produkt wechseln müsste.

Ich habe heute nochmal versucht über die allgemeine E-Mail-Adresse mein Problem zu schildern und hoffe auf eine Reaktion.

so I just added a new pc to my home network and I got a pop up saying I was using tv for commercial use? currently I have 6 machines in the house and I never go outside the network. I was wondering if the old computer ids that were in the list of pc's was making it look like I was using the program for business purposes?

Hi there,

I've got a pretty big license mishmash on my computer. The corporation I'm working for added my corporate address to one of their unused license channels. So, I was able to do little administrative tasks. The problem was: this license was for version 11, I was using version 13 on my home computer. I wasn't aware of this being problem at all but I only used it rarely (about 3 hours in total).

Some days ago, I tried to connect from a friend's computer to my home one and I got a popup that my partner (my home computer) would have used the software commercially. The connection broke after some seconds and I wasn't able to reconnect for some minutes because of the commercial license.

Seems like my private computer is blacklisted now. I did never intend to use it illegally and the license of the IT department is still valid, but only for version 11. Am I doomed now? Will I get into trouble? Is it possible to whitelist my home computer again?

Best regards,
Lars-Daniel

I have just started getting the same message and do not use Teamviewer commercially. I am one of the support technicians with a small I.T. firm in London, Ontario, Canada and we use a different remote management system for all of our clients whom pay the service of being monitored and/or supported remotely. I use Teamviewer with one of my systems downstairs, my parents computer, mother/father in law's computer, Sister's computer and 2 friends of mine whom are married to each other (I have both of their systems on here as they are older and sometimes have trouble with Kodi or outlook and stuff)

Since I don't have a license, I can't submit a ticket. Any advise as to what to do here?

I have contacted TV twice by their form, had a response telling me my account is now unlocked, however it is not. I called them twice, they refused to do anything and told me to wait or reply to the email (which is a no reply address!).

So I can either log it again, or try some other service. Any recommendations ? I only use it to support elderly parents and relatives in another part of the country.

Last week I formatted my computer and reinstalled Teamviewer from scratch, but I forgot to select the option "Personal use" and since then my ordeal began. 

It started telling me I had trial days, and I was trying to uninstall it and select the "Personal use" option. But as much as I did nothing was solved.
So I started looking for solutions, programs that changed my MAC, changed the teamviewer ID, etc ... Nothing worked!
In the end I contacted a moderator in the community and told me I have to  request a resetso I asked for the ID reset, but it says it could take a month !!
Let's see, all programs that have a trial version give you a few days for free and when those days are over it automatically changes to free version, without needing to do anything else. or an option in the menu to switch to Free mode.
Why complicate life this much by having to send a form and wait until a month to solve the problem? I find it unnecessary and frustrating for users.
From here I want to emphasize that my use is, and always has been, personal, and I feel very upset by this uncomfortable situation.
Why do not you help us to avoid this problem by making the default option during installation in "free mode"? It is making the user's life foolishly impossible.
Now it tells me that this device can not be accessed because of "signs of commercial use" ... What signs?
I never used it professionally, and if I tried alternative methods it is because you do not offer an instantaneous and effective option. I want my account available as it has always been up to now (and I have been using this program for several YEARS).
How much more do I have to wait for this to be resolved and when will I get a specific answer?

Hello, I've been using Teamviewer for a longer period of time. Now I always get the hint that I use this software commercially and will then after 1min. blocked. I use Teamviewer but really only privately. Can you put me back in private? Thank you.
Wilfried Küter - tommyoskar

Hi,

I am trying to use team viewer for personal use between my two computers, when i first installed it i choose commercial use on accident. I was hoping someone could help me change it to personal use? I would just like to be able to remote connect from my university sometimes. Or if you guys could point me into the right direction on where to ask for help, i tried to submit a support ticket but since i do NOT own a lisence, i am unable to do so.

Thank you very much for your help.

Hello, my TeamViewer session closes itself in indicating that the time is up. Can you help me to solve this problem is it you please. Kind regards

Hallo,

it's the third or fourth time I'm blocked for suspected commercial use.

I'm retired, 72 years old and I never and never use TW in a commercial environment. I use it to play Flight Simulator with  5/6 other fellows. From time to time we make some maintenance to our Pc'S. That's all.

I have sent you many times my log history and you restore my connection after this.

This time: no answer at all.

Please, please could you be so kind as to free my connection??

Thanks in advance and best rega