Highlighted
Posted by
Henagon

Re: Commercial to Personal license

Hello i did read the post before mine however all i was able to find was someone who said that they fixed it not anyone explaining how they fixed it.
Highlighted
Posted by
Trigon

Re: Commercial to Personal license

No one has "fixed it".  There have been some success in begging forgiveness, rituals involving goats and swearing by the grave of your great-grandmother.  I would also suggest praying to the supreme entity of your religion.

The process goes like this:  one of the comments here has a link to a page where you download a form.  You print the form, fill it out, sign it, scan it back into your computer and send it back to TV.  When you sign the form, you are giving an oath that you are only using TV for personal use.  then you have to send an image of the form you sign back to TV.  But they don't give you an email address, link, etc. to where you should send it.

I think that we should send a description of our plight to Scott Adams, creator of Dilbert and maybe he can do a strip about.

Intern: TV says I'm using their software for commercial.  I'm trying to help my mother in Elbonia.

Dilbert: Contact their customer support

Intern: I'm a free user I can't contact TV customer support

Dilbert: try the forum

Intern: the forum said to contact Scott Adams.

Dilbert: Did you hear a long laugh coming from a place far away?  That is Greed and Hipocracy laughing all the way to the bank.

Highlighted
Posted by
Digon

Free use not restored as I was told

On September 21, 2018, I received the following response from TeamViewer stating:

"Thank you very much for sending your self-declaration of personal use to us. We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only."

However, I'm still getting all of the same messages and restrictions.

This is an example from my home PC:

http://i68.tinypic.com/1zmfb4j.jpg

I also get a message every time I connect via. Android but I don't have access to my phone at this moment in time, in order to take a screenshot of the message.

Any ideas?

Highlighted
Posted by
Henagon

My teamviewer auto close after few minutes with the message sponsored session

I get this message every time I use my phone to access my computer.

This has worked fine before but now, the connection automaticly terminates after a few minutes. On my phone I get the message "Sponsored session". This was a free session sponsored by www.teamviewer.com

TeamViewr sessions are free of charge for personal use.

We thank you for playing fair.

Why do I get this message now? it's only private use of my computer. I have already logged into my teamviewer account to access my computer.

Highlighted
Posted by
Digon

Re: My teamviewer auto close after few minutes with the message sponsored session

Highlighted
Posted by
Trigon

Re: Commercial to Personal license

There is nothing to fix. This is all deliberate.

Highlighted
Posted by
Electron

Commercial Use Question

I use TeamViewer *at work* (not *for work*) in order to connect to my home pc and phone to check and buy games, check pinterest, and stuff like that.

Recently I've received "commectial use suspected" messages, even though I only use teamviewer to *avoid* using my work pc. (if anything i'm avoiding commercial use)

Is it still considered commercial use because i connect from my job to my house? Even if it's exclusively to use Runescape/League of Legends/Steam/Pinterest/etc?

Edit: I basically just want to know if I should still fill the form or if its a waste of time
Edit2: ... ended up filling out the form. Still would like to know if it's ok to use the program this way

Highlighted
Posted by
Digon

Re: My teamviewer auto close after few minutes with the message sponsored session


@kingmustard wrote:
Tommy, go to:

www.teamviewer.com/en/support/personal-use-verification

This is what I did. Be sure to include your Log File. It worked for me.:smileyhappy: Woody

Highlighted
Posted by
Pentagon

Re: My teamviewer auto close after few minutes with the message sponsored session

It DIDN'T work for me & most others, a month or two later, hopeless.

Highlighted
Posted by
Henagon

Re: My teamviewer auto close after few minutes with the message sponsored session

**bleep**....came here in the hope of finding some insight as to what I've been doing wrong...

I've submitted the form online 4 times now, across around 3 months. Twice I've had a reply, each time reassuring me that my ID has been reset to Free. Each time it's made zero difference and the warning popups have continued...infact I've now gone 'far' enough that it's enforcing the auto-kickoff within ~5mins. (Try explaining to my mum that I can no longer see/login to her PC midway her getting very confused about why her browser was showing amazon when she wanted ebay)

I'll try one further reset, then I think I'll be off to start using a competitors product instead...

I called TV today who gave the advice of replying to the ticket...by which I assume they mean the email (without a ticket reference no) from mailings_noreply@teamviewer.com </facepalm>

Highlighted
Posted by
Digon

Re: My teamviewer auto close after few minutes with the message sponsored session

I am in a similar situation in that I have asked for a reset a few times now and it doesn't seem to have worked. I have recently noticed, however, that it works fine when connecting to one person but not when connecting to the other. The former is someone I rarely connect with (not more than a few times a month if that) whilst the latter is some I can sometimes connect to more than once a night depending on how stuck they are! 

These are the only two people I usually connect with, for tech suppport purposes, but neither of them is "commercial use"; the former is a friend the latter is family.

Does this information help diagnose anything?

I am currently using **Third Party Product** as an alternative. Not quite as good but does the job.

Highlighted
Posted by
Pentagon

Re: Commercial to Personal license


@Lmillard wrote:
Hello i did read the post before mine however all i was able to find was someone who said that they fixed it not anyone explaining how they fixed it.

@Lmillard

Hi Lmillard,

Having read the former posts on this forum (even all the 45 web pages) doesn't mean that you'll find one that explains how to "fix it". It just will make you understand that there is no way !...

Except @woodyboy , no one says that he has got reset and it lasts long more than 2 or 3 sessions before being kicked away again !

One succesful filled out form among about 1500 complaints is a quite short rate !

Highlighted
Posted by
Pentagon

Re: Commercial to Personal license


@OldSurferDude wrote:

No one has "fixed it".  There have been some success in begging forgiveness, rituals involving goats and swearing by the grave of your great-grandmother.  I would also suggest praying to the supreme entity of your religion.

The process goes like this:  one of the comments here has a link to a page where you download a form.  You print the form, fill it out, sign it, scan it back into your computer and send it back to TV.  When you sign the form, you are giving an oath that you are only using TV for personal use.  then you have to send an image of the form you sign back to TV.  But they don't give you an email address, link, etc. to where you should send it.

 


@OldSurferDude

Hi Old Dude,

I can't swear by my grandmother's grave because she's been cremated. I can only invoke the gods by her ashes in front of her funeral urn... do you think that will work ?

Otherwise, maybe I could make a sacrifice by slitting a rooster's throat and spilling its blood on my computer on a full moon night ?...

Highlighted
Posted by
Digon

Re: Free use not restored as I was told

Also, when I connect to my home PC from my Android phone, a message tells me I have a 5-minute limit, which ALWAYS only lasts 1 minute before kicking me off.

I used to swear by this software but their recent, awful and obvious business practises have made me jump ship.
Highlighted
Posted by
Trigon

Re: Commercial to Personal license

I'd send you a rooster but I'm a parasitic freeloader. How about this? I send you $2.86 a month to channel your spirit world.
Highlighted
Posted by
Pentagon

Re: Commercial to Personal license

[The price has been deleted in accordance with our community guideline] a month is my final offer.

Highlighted
Posted by
Digon

Re: Connect to partner Error URGENT

Have the same problem, just on the client and not the host. Super annoying.

Highlighted
Posted by
Pentagon

Re: Connect to partner Error URGENT

Clients and not the host don't really exist on TV its banned by mac address.

Highlighted
Posted by
Digon

Re: Connect to partner Error URGENT

I don't know what you mean. If i'm connecting from A to B. A is the client and B is the host and vice versa.

But that doesn't solve the problem i'm having tho. Still getting licens errors on my laptop.

Highlighted
Posted by
Pentagon

Re: Connect to partner Error URGENT

It implies that the is a "exclusive" server & client, like in the old days.
There is no centralised server with TV as all nodes can interconnect.

Highlighted
Posted by
Pentagon

Re: Commercial to Personal license


@Glassdub wrote:

[The price has been deleted in accordance with our community guideline]  is my final offer.


@Glassdub

Hi, you are trimming my business !... And you are greedy !

I was considering Old Dude's request and planning to let him join my world for free... And I swear (by my grandmother's ashes) that he could use it as much and long as he would like, I'll never block him  for so-called commercial use !

Highlighted
Posted by
Digon

Re: Connect to partner Error URGENT

Yeah, i'm aware of that. Client/host just clarifies who's connecting to whom.

Highlighted
Posted by
Pentagon

Re: Connect to partner Error URGENT!


@idiocracy wrote:

Yeah, i'm aware of that. Client/host just clarifies who's connecting to whom.


Hi idiocracy,

What pity, some people are still trying to understand... They would like a coherent explanation !
But there is none !... No way ! No rational process to get reset and avoid being blocked again... Just an illusion ! (unless you pay for a commercial license)

Highlighted
Posted by
Henagon

"commercial use suspected" abused by TeamViewer

Since 2 months "commercial use" are declared for my account but IT IS NOT TRUE.

I wrote to Teamveiwer : No answer.

[removed by moderator per community guidelines]

Thank you

Highlighted
Posted by
Photon

How to use Teamviewer for personal use and not be flagged as commercial advice needed?

Both in April and October this year I got a "suspected commercial use." I am housebound and bedbound do to an autoimmne illnes. This software helps so much with my health restrictions. It means I can connect with any computer in the house as I have a family of three kids and my wife without having to leave my bed. I'm the go to guy in the family for tech help. So I really mainly only connect to a few computers regulary ie: my Mum and parents in law as well as a few friends now and then.

I suspect my rescent updating my relatives and home with windows 10 October update has flagged me as I can be connected for a good hour while the computers update from iso image.

So what should I do to NOT get flagged when I am only using for personal use? Should I only connect with ONE computer at a time as I do them usually all at once? Should I start the update and log out right away and then check back?

It took a month last time to get unflagged and it will again so really want to stop this happening.

Any advice would be appreciated.

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hi,

I received this warning, filled out the form and received an email saying that my account had been reset to free.

However, I still receive the warning, have replied to the email saying it was free and just received a standard response saying to fill out the form but also not to fill out the form twice!

It's feeling very circular, can anyone help?

Highlighted
Posted by
Digon

Re: "commercial use suspected" abused by TeamViewer

@Closed accountIt's not the same because you have to pay $229 anually to get access to the 'Address Book' feature, which TeamViewer offers for free ("Computers & Contacts" tab).

Highlighted
Posted by
Photon

Re: "commercial use suspected" abused by TeamViewer

Hi, 

I have the same problem. My session closes within a minute because of "commercial use". Of course I do not use it for commercial purpose and I need it to work on another computer. Do you know how to solve the problem? This is very annoying ad if teamviewer does not solve the problem I will have to find another solution but I am not going to pay a licence for a wrong commercial suspicion. 

Highlighted
Posted by
Digon

Re: "commercial use suspected" abused by TeamViewer

Hello,

In a post I had proposed a small annual sum but I was moderate.

You have to look elsewhere for the same price since TV will not change anything.

Sorry but I need to help.

!!!!! Say if you want to change the price or not !!!!!

 

Highlighted
Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@marsomarso wrote:

Hi,

I received this warning, filled out the form and received an email saying that my account had been reset to free.

However, I still receive the warning, have replied to the email saying it was free and just received a standard response saying to fill out the form but also not to fill out the form twice!

It's feeling very circular, can anyone help?


@marsomarso

Hi,

Would you be deprived of any humor ?... But yet it's a quite funny game ! :manvery-happy:

So sorry, but nobody can help as there is none solution !... (except to pay a license for commercial use).

At least, you can say that you've contributed to the invention of the perpetual motion !... like most of us on this forum !

Good luck with an alternative ("third party product"), some works not too bad [removed by moderator - please do not try to circumvent rules set for this forum]

André

Highlighted
Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@Andre75 wrote:

Good luck with an alternative ("third party product"), some works not too bad [removed by moderator - please do not try to circumvent rules set for this forum]

André


Sorry dear moderator for my last thankful post and wrong opinion (the one you finally deleted). I thought you were a bit open minded and a bit a gentleman...

So, the situation is : 

Your boss doesn't want any more free users. OK, after all, its his right (he just should tell it frankly instead of pretending and playing with us)... And, at the same time, he doesn't want those who can't pay a license but just want to help their family and friends, could be helped to find any other way to do it.

Is that the "new world" you are dreaming of ? Really ?... And you really want to help him to reach these kinds of "new world" rules ?

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

The commercial alert keeps tripping for me. I've twice  now and it has tripped again.

 

I am explictly not using Teamviewer for commercial use.  I am using it solely to run an astrophotography setup in Canada with my son in in California.

 

It's an excellent product, I'd happily pay a sensible fee for it.  For now, I can't afford to be locked out for a week when there are clear skies.  I am stuck with using the (inferior) **Third Party Product** app.

Highlighted
Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

**Third Party Product** Looks pretty good I will have to wait a week until I get back to work to see if its the ticket.

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

**Third Party Product** is better, leave this TV

Highlighted
Posted by
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Still same problem !

Highlighted
Posted by
Henagon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I too have same problem! I only ever use to connect to my server so this “suspect” is ridiculous!
Highlighted
Posted by
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Is there way to resolve this ?

Highlighted
Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Yes use **Third Party Product** and leave TV

Highlighted
Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

If you are connecting to a "server" they are right in assuming is a Commercial use...  

Highlighted
Posted by
Photon

Private usage - sponsored session timeout

HI,

I just used Teamviewer to solve an elderly relative's problems and it worked perfectly - however after half an hour or so it kept logging me out with the "This session was sponsored... " please play fair etc. 

Can you let me know what time limits are imposed for future reference please?

Thanks

Highlighted
Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Which server ?  I am retired programmer and my connection is to my friend with the same age.

We both have no one server and aren't not working for a company.

Highlighted
Posted by
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I have the same experience. I'm not a business user and have no company. But take over some PC's for old folks with computer problems. Now with latest teamviewer connection was broken and a message appeared that I was suspected of commercial use!!!!!  If teamviewer have gone that bad I'll search for alternatives instead like **Third Party Product**. **Third Party Product** is from former Teamviewer workers who where unsatisfied with how Teamviewer evolved, and **Third Party Product** is still free for home use and is even faster. Teamviewer is indeed degraded now. A very dissapointed personal home user.

Highlighted
Posted by
Digon

Re: Commercial to Personal license


IF I HAVE READ THEM, A LOT OF PAGES, BUT I DO NOT FIND THE FORM TO CONTACT THE VIEWER EQUIPMENT TO BE ABLE TO RESOLVE IT.
Highlighted
Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

HERE IS THE LINK:
Fill out this form to request the unlocking of your TeamViewer ID:

https://www.teamviewer.com/en/support/commercial-use-suspected/

Highlighted
Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I have a Plex server in my home.

What are you on about?

Highlighted
Posted by
Electron

TeamViewer thinks I’m using the software commercially!

TeamViewer thinks I’m using the software commercially! where do I get the form to reset the status?

Highlighted
Posted by
Electron

Re: personal use


@smh wrote:

Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
and can only work for 5 minutes at a distanceCapture.PNG


:catsad::smileyindifferent:

Posted by
Pentagon

Re: personal use


@dogsdb37 wrote:

@smh wrote:

Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
and can only work for 5 minutes at a distanceCapture.PNG


:catsad::smileyindifferent:


@dogsdb37

Hi,

Sorry, but there is no way (except if you pay for a commercial license).

I sent you a detailed reply to explain you why you can no longer use TeamViewer free of charge (and some information that could be helpful to you). But this response was removed as it's been judged "inappropriate" by a censor of this forum... Please, forgive him as he is unaware of what he has done... Sorry for this.... You can also thank this "moderator" for the great help he brought to you.

André

103 Replies
Highlighted
Posted by
Pentagon

Re: personal use

Back to work after a week, I can now log on with the marked PC w/o a bump but I get this popup, if I close out I can continue using, whatever, I guess I'm glad its working, hope it lasts...

2018-10-25 03_39_19-TeamViewer.png

Highlighted
Posted by
Trigon

Re: personal use

Looks like they may finally have fixed it!

Perhaps the pressure to act fairly from this group has finally had an effect...